City of Marco Island

What City of Marco Island does

The City of Marco Island is a municipal government incorporated in 1997, serving a single jurisdiction in Collier County, Florida, with a staff of approximately 81 employees. It delivers essential public services to residents, businesses, contractors, and visitors, including water and sewer utilities, police and fire-rescue, emergency management, code enforcement, building services, parks and recreation, and elections administration. The City operates 290 miles of sanitary sewer mains, more than 2,100 manholes, and an Advanced Metering Infrastructure (AMI) system based on Neptune MACH 10 ultrasonic smart meters, with 9,800 of 11,500 meters replaced as of mid-2026 (85% project completion). Billing and payments are processed through Tyler Payments, which integrates with the City's financial management system and supports credit/debit card, e-check, autopay, IVR phone, mail, and in-person channels.

The City's revenue is generated primarily through property and municipal taxes, water and sewer utility fees, permits and code-enforcement fees, and a $23 million General Obligation Bond Referendum placed on the August 18, 2026 primary ballot to fund infrastructure improvements. Active capital projects include the 2026 Manhole Lining Project (30 manholes, 246 vertical feet of rehabilitation), a $4.7 million Collier/Barfield Intersection Improvement Project awarded to Coastal Site Development, and the delivery of a new flood-capable Pierce Class A Pumper for Fire Rescue. Distribution and citizen engagement occur through City Hall, the cityofmarcoisland.com website, mobile apps (iOS and Android), the AMI customer usage portal, Marco Island TV, and active social media channels (Facebook, X, Instagram, YouTube). Recent governance actions include adoption of Ordinance 25-06 regulating e-bikes and micromobility devices and a six-month pilot with the Collier County Clerk of Court to publish legal notices online.

Name

City of Marco Island

Legal name

City of Marco Island

Website

https://cityofmarcoisland.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

The City of Marco Island is a Florida municipal government that provides water/sewer utilities, police, fire-rescue, emergency management, code enforcement, and parks services to the residents, businesses, and visitors of Marco Island, FL.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Police Protection (922120)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Water Supply & Wastewater Utilities Administration (BPAIACAG), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal water utilities
• Wastewater infrastructure
• Public safety services
• Building permit services
• Emergency management

Headquarters

HQ city

Marco Island

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Water and Sewer Utility Fees: The City operates water and sewer utility services, collecting payments from residents and businesses for water consumption and sewer services. Payments can be made online via Tyler Payments, by mail, drop box, phone IVR, or in person.
2. Property and Municipal Taxes: The City collects property taxes and municipal fees to fund general city operations, public safety, infrastructure projects, and community services.
3. Permits and Fees: The City generates revenue from various permits including building services, code enforcement violations, equipment staging, material storage, and commercial vehicle parking permits.
4. General Obligation Bond: The City has a $23 million General Obligation Bond Referendum on the August 18, 2026 Primary Ballot for infrastructure and public improvements.

Pricing tiers

Distribution channels5 records

Marketing channels9 records

Core offering

The City of Marco Island is a municipal government that provides essential public services to residents, businesses, and visitors. Its core offerings include water and sewer utility services (supported by Advanced Metering Infrastructure with Neptune MACH 10 smart meters and Tyler Payments billing), public safety (police and fire rescue), emergency management, building services and code enforcement, parks and recreation, and infrastructure maintenance across 290 miles of sanitary sewer mains.

Product overview

The City of Marco Island operates a municipal government providing public services to residents and visitors. The city's product portfolio includes a central website portal (cityofmarcoisland.com) for accessing all services, a water and sewer utility system with Advanced Metering Infrastructure (AMI) using Neptune MACH 10 smart meters, emergency management services, Marco Island TV for city media content, and an online legal notices system via the Collier County platform. The City transitioned to Tyler Payments for utility billing and offers multiple payment channels including online, autopay, phone (IVR), mail, and in-person options. Infrastructure projects include manhole lining for wastewater systems and intersection improvements at Collier Boulevard and Barfield Drive.

Differentiator

Problem solved

Functional benefit

Products and services

• Water and Sewer Utility Services Water and wastewater service delivery to residents and businesses on Marco Island, billed via the Tyler Payments platform with multiple payment channels (online, autopay, IVR phone, mail, in-person).
• Advanced Metering Infrastructure (AMI) Smart Meter Program Smart water metering service providing customers an online portal to monitor hourly/monthly usage, receive leak and high-usage alerts, and identify irrigation or plumbing issues using Neptune MACH 10 ultrasonic meters with a 20-year warranty on the bronze meter body and electronics.
• Emergency Management Services City-wide emergency management services including 9-1-1 public health/safety emergency coordination, police non-emergency line, code enforcement response, public works on-call/after-hours response for roadways and stormwater, and water/sewer after-hours support.
• Police and Fire Rescue Services Public safety services delivered through the Marco Island Police Department and Marco Island Fire Rescue, including 24/7 emergency response and coordination with Collier County Sheriff's Office and Collier County EMS for major incidents.
• Building Services and Permitting Building services, permitting, code enforcement, and contractor-related permits (building services, code enforcement violations, equipment staging, material storage, commercial vehicle parking permits).
• City Council Election Administration
• Marco Island TV
• Online Legal Notices Pilot Program Online legal notices service published on the Collier County Clerk of Court's website, enabling residents to subscribe to email or first-class mail delivery of city legal notices in lieu of newspaper-only publication.
• Parks and Recreation Services
• Wastewater Infrastructure Maintenance Program Wastewater infrastructure maintenance service covering 290 miles of sanitary sewer mains and more than 2,100 manholes, including manhole rehabilitation via epoxy coating.

Quantifiable outcome

• 85% completion of AMI project with 9,800 of 11,500 water meters replaced
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Collier County (Clerk of Court)minorStrategic or Co-development Partner · 1 June 2026Six-month pilot program partner for online legal notices. The City publishes legal notices on the Collier County Clerk of Court's website (notices.collierclerk.com) as an alternative to newspaper publication, enabling email and mail subscription options for residents.
• Collier County Sheriff's OfficecoreStrategic or Co-development Partner · 1 June 2026Coordination on bomb threat/swattting incident response. Collier County Sheriff's Office Bomb Squad and SWAT Team were placed on standby and coordinated with Marco Island Police during the June 2026 incident.
• Collier County EMScoreStrategic or Co-development Partner · 1 June 2026Emergency response coordination with Marco Island Fire-Rescue Department during the June 2026 bomb threat/swattting incident.
• Pierce ManufacturingcoreTechnology or Integration · 1 January 2026Manufacturer of the Pierce 4x4 Freightliner Class A Pumper delivered to Marco Island Fire Rescue. The apparatus features 1,500 GPM pump, 750-gallon water tank, and front bumper-mounted turret, designed for flood condition response.
• Tyler Technologies (Tyler Payments)coreTechnology or Integration · 1 October 2025Provider of the Tyler Payments system for the City's utility billing and payment processing. Integrates with the City's financial management software. Enables credit/debit card payments, e-checks, autopay, and IVR phone payments.
• Coastal Concrete Products, LLC (DBA Coastal Site Development)coreOthers · 1 April 2025Awarded $4.7 million construction contract for the Collier/Barfield Intersection Improvement Project. Performs intersection construction including traffic signals, controllers, poles, pedestrian safety enhancements, through lanes, medians, sidewalks, and water/reclaimed water main work.
• Neptune (MACH 10 Smart Meters)coreTechnology or Integration · 1 January 2025Supplier of MACH 10 ultrasonic smart meters for the City's AMI (Advanced Metering Infrastructure) project. 85% complete with 9,800 of 11,500 meters replaced. Meters have 20-year warranty on bronze body and electronics.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• City of Sarasota: Florida Gulf Coast city delivering comparable municipal services including utilities, public safety, parks/recreation, and permitting. Operates at larger scale but shares regulatory environment, tourism-driven revenue mix, and coastal service demands.
• City of Fort Myers: Nearby Southwest Florida city offering comparable municipal services including utilities, public safety, and infrastructure investment. Comparable regulatory environment and climate exposure, with broader economic base and larger workforce.
• City of Cape Coral: Larger Southwest Florida municipality operating an extensive water/wastewater utility, public safety services, and infrastructure program. Comparable on utility operations, permitting, and Florida coastal service delivery, though at materially greater scale.
• City of Bonita Springs: Adjacent Lee/Collier County municipality with overlapping water utility, public works, and public safety functions. Larger than Marco Island but operates a similar Florida-coastal municipal service stack with shared regulatory and climate exposure.

Direct peers

• City of Naples: Neighboring coastal Florida municipality in Collier County providing water/sewer utilities, public safety, and general municipal services to a comparable affluent coastal population. Most directly comparable peer for shared regulatory environment (Florida statutes), service mix, and resident profile.
• City of Punta Gorda: Florida Gulf Coast small city with comparable water/wastewater utility, public safety, and post-hurricane infrastructure rebuilding profile following Hurricane Ian. Strong peer match on Florida coastal municipal operations and storm recovery.
• City of Sanibel: Florida barrier-island municipality with similar geography, hurricane exposure, and small-employee-base service model. Directly comparable as a peer island community operating water utilities, public safety, and post-storm recovery programs following Hurricane Ian.
• Town of Longboat Key: Florida Gulf Coast barrier-island municipality of similar size and demographic profile providing water/sewer utilities, public safety, and beach/recreation services. Strong peer match on island geography, tourism-driven service demand, and small municipal operating model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MarcoIslandPD
• Facebookfacebook.com/MarcoIslandCityHall
• Instagraminstagram.com/marcoislandpd
• LinkedInlinkedin.com/company/the-city-of-marco-island

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Marco Island