Crest Infosolutions
Crest Infosolutions is a Malaysia-headquartered enterprise digital transformation firm that implements and extends the Alfresco Digital Business Platform — including its GenAI-powered DigiWorks workspace — for banks, insurers, governments, and industrial firms across Southeast Asia, India, the Middle East, and North America, selling through direct enterprise sales and custom multi-year contracts.
- Company typePrivate
- Founded2012
- HeadquartersKuala Lumpur, Malaysia
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Crest Infosolutions does
Crest Infosolutions is a Malaysia-headquartered enterprise digital transformation solutions provider, founded in 2012 by Hemant Prasad, that implements, extends, and manages the Alfresco Digital Business Platform for regulated buyers across Southeast Asia, India, the Middle East, and North America. The company delivers enterprise content management, DoD/ISO-certified records management, BPM/workflow automation, API gateway management, and database modernization, and it pairs the flagship Hyland/Alfresco partnership with proprietary products including the GenAI-powered DigiWorks digital workspace, DocsDrive (self-hosted DMS), IRetailOS (queue management), and SignDex (digital signing). Its technology stack spans MariaDB Enterprise (with vector database capabilities), Kong API Gateway, GitHub Enterprise, MinIO S3 object storage, ABBYY IDP/OCR, Fasoo DRM, and cloud-native Spring Boot microservices extensions running on Kubernetes and major hyperscalers.
Crest's go-to-market targets banking, insurance, public sector, and engineering/oil & gas clients (named logos include the Government of Malaysia/MAMPU spanning 400 agencies, Maybank, CIMB, Hong Leong Bank, DBS, Etiqa, a Singapore digital bank with 100+ automated workflows, and a Malaysian regulator). The firm sells through direct enterprise field sales supported by a partner channel (Hyland, MariaDB Foundation, Kong, GitHub, Fasoo, ABBYY) with regional offices in Singapore, the USA, Indonesia, India, and the UAE.
The revenue model blends enterprise software licensing and resale (Alfresco, MariaDB, Kong, GitHub), professional implementation and consulting services (ECM migrations, Oracle-to-MariaDB modernization, cloud-native extension development, AI integration), recurring fees from proprietary software products, and training. Pricing is custom-quoted, multi-year, and not publicly disclosed, consistent with a B2B enterprise SI/reseller model anchored on long-cycle sales and high-value contracts.
Crest Infosolutions firmographics
Firmographics- Name
- Crest Infosolutions
- Legal name
- Crest Infosolutions Sdn. Bhd.
- Website
- https://crestsolution.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Crest Infosolutions is a Malaysia-headquartered enterprise digital transformation firm that implements and extends the Alfresco Digital Business Platform — including its GenAI-powered DigiWorks workspace — for banks, insurers, governments, and industrial firms across Southeast Asia, India, the Middle East, and North America, selling through direct enterprise sales and custom multi-year contracts.
- Ownership category
- akta.pro rank
Crest Infosolutions industry classification
Industry- Product category
- Enterprise Content Management
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Software Publishers (51321), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)
- akta.pro primary industry
- E-Signature & Digital Transaction Management (DTM) (HDAEAGAF)
- akta.pro secondary industries
- Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC), Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting (BPAHAEAL), Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)
Keywords
Where Crest Infosolutions is headquartered
LocationHeadquarters
- HQ city
- Kuala Lumpur
- HQ country
- Malaysia
- HQ region
- Asia
Offices6 records
Markets served
Crest Infosolutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Software Licensing and Platform Fees: Crest Infosolutions resells and implements licensed enterprise software platforms including Alfresco Digital Business Platform, MariaDB Enterprise, Kong API Gateway, GitHub Enterprise, and related add-ons. Revenue is generated through platform licensing fees, implementation projects, and ongoing support contracts.
- Professional Services – Implementation and Consulting: The company provides consulting and implementation services for Alfresco deployments, cloud migrations, Oracle-to-MariaDB migrations, digital transformation projects, and cloud-native extension development. Services include BPM/workflow automation, records management deployment, AI integration, and DevOps setup.
- Proprietary Software Products: Revenue from proprietary products including DigiWorks (digital workspace), DocsDrive (self-hosted DMS), IRetailOS (queue management), and SignDex (digital signing), which may be sold as standalone or bundled solutions.
- Training and Enablement: The company offers professional consulting and training services including custom training sessions, workshops, and strategic consulting for enterprise clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | B2B enterprise pricing – custom quotes |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Crest Infosolutions product offering
Product offeringCore offering
Crest Infosolutions implements and extends the Alfresco Digital Business Platform to deliver enterprise content management, document management, records management, and BPM/digital workflow solutions for regulated industries. The firm combines proprietary GenAI-powered software (DigiWorks, DocsDrive, SignDex, IRetailOS), complementary resold platforms (MariaDB Enterprise, Kong API Gateway, GitHub Enterprise, Fasoo DRM, ABBYY IDP/OCR, MinIO, YugabyteDB), and professional services spanning consulting, implementation, customization, cloud migration, and training for clients across banking, insurance, government/public sector, and engineering/oil & gas.
Product overview
Crest Infosolutions offers a comprehensive digital transformation platform centered on the Alfresco Digital Business Platform, which provides enterprise content management (ECM), document management, records management, and business process management (BPM) capabilities. The core Alfresco platform is complemented by the GenAI-powered DigiWorks Digital Workspace Solution as a modern alternative to Alfresco Share, along with specialized add-ons including ABBYY IDP/OCR Solutions, Generative AI for Alfresco, SignDex digital signing, Contract Lifecycle Management, and IRetailOS Queue Management System. Additional solutions span application and data security (GitHub Enterprise, Kong API Gateway, Fasoo DRM, StackGuard) and database solutions (MariaDB Enterprise, YugabyteDB, MinIO S3 Object Storage). The company provides cloud-native extension development using Spring Boot and REST APIs for modernizing Alfresco deployments.
Differentiator
Problem solved
Functional benefit
Products and services
- Alfresco Digital Business Platform A modern, secure, open enterprise content management (ECM) platform combining document management, records management, and business process management for enterprises seeking paperless operations.
- DigiWorks Digital Workspace Solution A GenAI-powered digital workspace providing document management, records management, knowledge management, case management, and workflow/BPM with integrated AI summarization, AI chat/Q&A, semantic search, and translation in 20+ languages.
- DocsDrive Self-hosted DMS A self-hosted document management system that gives organizations control over their own infrastructure as an alternative to OneDrive, Google Drive, and SharePoint.
- ABBY IDP and OCR Solutions Intelligent Document Processing (IDP) and OCR solution for AI-powered document scanning, capture, and data extraction with handwriting recognition.
- Generative AI for Alfresco A GenAI-enabled document and records management solution combining Alfresco DMS with MariaDB Vector Database for AI-powered document processing, summarization, Q&A, semantic search, and PII detection/redaction.
- SignDex Electronic Digital Signing Solution Electronic and digital signing solution integrated with DigiWorks for secure document review, approval, and signing workflows.
- Contract Lifecycle Management Solution End-to-end contract lifecycle management integrated with Alfresco for creation, classification, metadata management, retention, archiving, and disposition of contracts.
- IRetailOS Queue Management System Queue management system unifying appointments, walk-ins, and virtual waiting into one operating model with real-time routing optimization to reduce wait-time variance and improve staff utilization.
- GitHub Enterprise DevSecOps platform supporting the entire software development lifecycle with CI/CD automation via GitHub Actions, SAST, code quality and security, and GitHub Copilot AI pair programming.
- Kong Enterprise API Gateway Management Cloud-native, platform-agnostic, scalable API gateway and API management platform for distributed architectures and microservices with Service Hub and Developer Portal.
- Fasoo Digital Rights Management Digital rights management solution for discovering, protecting, controlling, and tracking sensitive business documents with data classification and compliance with PDPA and GDPR.
- MariaDB Enterprise Enhanced, hardened, and secured version of MariaDB Server for production deployments with advanced security, backup, monitoring, audit tools, vector database capabilities, and Oracle compatibility.
- YugabyteDB Distributed SQL Database Distributed SQL database for cloud-native applications providing high availability, horizontal scalability, and strong consistency.
- MinIO S3 Object Storage High-performance S3-compatible object storage solution for on-premise and hybrid cloud deployments.
- StackGuard Security solution for application and data security within the enterprise stack.
- Alfresco Add-ons Custom extensions and add-ons built for the Alfresco platform to extend functionality and address specific enterprise requirements.
Quantifiable outcome
- 70–90% reduction in manual data entry through AI-powered OCR and metadata extraction
- +6 more outcomes
Companies that use Crest Infosolutions
Customer profileNamed customers14 records
Segments5 records
Ideal customer profiles5 records
Crest Infosolutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability14 records
Feature8 records
Crest Infosolutions partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and flagship.
- MariaDB FoundationcoreCrest Infosolutions LLC joined the MariaDB Foundation as a Silver Sponsor in June 2025. This partnership strengthens Crest's database solutions capability, particularly for MariaDB Enterprise deployments, Oracle-to-MariaDB migrations, and vector database implementations for GenAI workloads.
- HylandflagshipHyland is Crest Infosolutions' primary technology platform partner for the Alfresco Digital Business Platform. Crest is an authorized Alfresco partner holding Solution Builder Partner status, providing implementation, customization, and extension services. Hyland recognized Crest with the Solution Builder Partner award in May 2025.
- KongcoreCrest Infosolutions partnered with Kong to help businesses accelerate digital transformation through API and microservice solutions. Crest provides Kong Enterprise API Gateway consulting, implementation, and deployment services, positioning the partnership as a key element of Crest's application modernization and API security offerings.
- GitHub (Microsoft)coreCrest Infosolutions offers GitHub Enterprise as part of its application modernization and DevSecOps solutions. GitHub Enterprise is listed as a core technology solution covering the entire software development lifecycle with CI/CD automation via GitHub Actions, SAST, code quality, and security tools.
- FasoocoreCrest Infosolutions partners with Fasoo to provide Digital Rights Management (DRM) and data-centric security solutions. Fasoo's Wrapsody platform is offered for document security, data classification, and compliance with PDPA and GDPR requirements.
- MinIOcoreCrest Infosolutions offers MinIO S3 Object Storage as part of its cloud-native storage solutions for on-premise and hybrid deployments. MinIO complements MariaDB and Alfresco for scalable, high-performance object storage in enterprise environments.
- YugabyteDBcoreCrest Infosolutions offers YugabyteDB – Distributed SQL Database as part of its enterprise database consulting services, providing cloud-native database solutions for high availability and scalability requirements.
- ABBYcoreCrest Infosolutions offers ABBYY IDP (Intelligent Document Processing) and OCR Solutions for document scanning, OCR/ICR with handwriting recognition, and AI-powered data extraction integrated with Alfresco.
- IBMcoreCrest Infosolutions leverages IBM Watsonx as one of the AI platforms integrated with DigiWorks for GenAI capabilities. IBM Power10 is also referenced in MariaDB Enterprise performance benchmarks showing 4.22x performance gains over Intel x86 systems.
- Google (Gemini, Vertex AI)coreCrest Infosolutions integrates Google Gemini and Vertex AI with DigiWorks for GenAI-powered document management capabilities including summarization, Q&A, and semantic search.
- Microsoft (Azure, Co-Pilot)coreCrest Infosolutions integrates Microsoft Co-Pilot and Azure services with DigiWorks for GenAI capabilities. Solutions are deployed on AWS but integrate with Microsoft productivity tools including Office, Teams, and SharePoint.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Crest Infosolutions competitors and assessment
Company assessmentRegional players
- NCS Group: Singapore-headquartered IT services provider owned by Singtel, with deep ASEAN government and enterprise reach. Comparable to Crest as a regional SI competing for the same government digital transformation and enterprise ECM mandates in Southeast Asia.
Broad incumbents
- Box: Cloud-native content management and collaboration platform with Box AI for document Q&A and summarization. Comparable to Crest's DocsDrive/self-hosted DMS positioning and DigiWorks GenAI capabilities, particularly for regulated industries.
- Hyland Software: Owner of the Alfresco Digital Business Platform and broader content services portfolio. Comparable as the platform incumbent whose partner economics, product roadmap, and go-to-market choices directly shape Crest's competitive landscape.
- Infosys: Global IT services and digital transformation incumbent with significant ASEAN banking, insurance, and government presence. Comparable to Crest as a competitor for the same enterprise digital transformation and ECM RFPs, with much greater scale and balance sheet.
- OpenText: Global ECM and information management incumbent with extensive government, banking, and regulated-industry footprint. Comparable to Crest as an enterprise content, records management, and document workflow vendor competing for similar regulated-industry RFPs.
Emerging players
- M-Files: AI-driven metadata-based ECM platform serving mid-market and enterprise customers. Comparable to Crest in the regulated-industry ECM and document management category with overlapping AI/semantic search positioning.
Direct peers
- Ixxus: UK-based Alfresco specialist and content services integrator (now part of Ex Libris, a Clarivate company). Closely comparable to Crest in deep Alfresco expertise, ECM implementation focus, and serving publishing/regulated clients.
- AvePoint: Microsoft-centric ECM, migration, and governance specialist serving regulated enterprises globally. Comparable to Crest in delivering ECM and document management services to large enterprises, with overlapping SharePoint/Drive/OneDrive integration patterns.
- Zia Consulting: US-based Alfresco Platinum partner and ECM implementation specialist serving regulated industries. Highly comparable to Crest as a mid-size, vertically deep Alfresco/Hyland implementation firm with similar proprietary extensions and workflow automation focus.
- NS-Software: Netherlands-based Alfresco implementation partner focused on document management and digital transformation in the Benelux region. Comparable to Crest as a regional Alfresco specialist serving mid-market and enterprise ECM projects.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Crest Infosolutions social profiles
Digital presenceCrest Infosolutions compliance and trust
Trust signalCompliance8 records
Crest Infosolutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Crest Infosolutions leadership team
Management profileNumber of profiles
Profiles5 records
Crest Infosolutions subsidiaries and ownership
Company hierarchySubsidiaries5 records
Crest Infosolutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Crest Infosolutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Crest Infosolutions
What does Crest Infosolutions do?
Crest Infosolutions implements and extends the Alfresco Digital Business Platform to deliver enterprise content management, document management, records management, and BPM/digital workflow solutions for regulated industries. The firm combines proprietary GenAI-powered software (DigiWorks, DocsDrive, SignDex, IRetailOS), complementary resold platforms (MariaDB Enterprise, Kong API Gateway, GitHub Enterprise, Fasoo DRM, ABBYY IDP/OCR, MinIO, YugabyteDB), and professional services spanning consulting, implementation, customization, cloud migration, and training for clients across banking, insurance, government/public sector, and engineering/oil & gas.
Is Crest Infosolutions a public or private company?
Crest Infosolutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Crest Infosolutions founded?
Crest Infosolutions was founded in 2012. It employs 101 to 250 people.
Where is Crest Infosolutions based?
Crest Infosolutions is headquartered in Kuala Lumpur, Malaysia, in the Asia region.
How does Crest Infosolutions make money?
Four revenue lines are on record. Enterprise Software Licensing and Platform Fees are the primary driver. The others are professional Services – Implementation and Consulting, proprietary Software Products and training and Enablement.
Who are Crest Infosolutions's main competitors?
NCS Group is listed as a regional player. Broad incumbents are Box, Hyland Software, Infosys and OpenText. M-Files is listed as an emerging player. Direct peers are Ixxus, AvePoint, Zia Consulting and NS-Software.
Does Crest Infosolutions have an API?
No public API is recorded for Crest Infosolutions.
What industry is Crest Infosolutions in?
Crest Infosolutions's product category is Enterprise Content Management. Its primary akta.pro industry code is HDAEAGAF, E-Signature & Digital Transaction Management (DTM), with a secondary code of HDAEAHAC, Intelligent Document Processing (IDP) & OCR Automation. Its NAICS code is 541511 and its SIC code is 7371.