What MTM Services does

MTM Services (legal name: MTM Consulting Services) is a US-based behavioral health operations consulting firm founded in 1995 and headquartered in Holly Springs, North Carolina. The firm exclusively serves community mental health centers, Certified Community Behavioral Health Clinics (CCBHCs), substance use treatment providers, integrated healthcare organizations, state behavioral health departments, managed care organizations, and FQHC behavioral health programs across 46+ US states plus Washington DC. Its service portfolio spans access redesign (Same Day Access, Just In Time scheduling, GAP analysis), revenue cycle consulting (back-office management, cost finding), CCBHC readiness assessment and implementation (agency and statewide), workforce development, medical/clinical support, organizational change management, employee wellness programs, and technology services (IT/EHR assessment, HIPAA 2025 GAP analysis, data mapping). MTM holds a Platinum strategic partnership with the National Council for Mental Wellbeing dating to 1997.

The firm's underlying technology stack centers on two proprietary platforms. SPQM (Service Process Quality Management), launched in 2001, is a data analytics and management support tool that measures clinical and operational effectiveness, identifies care-delivery improvement opportunities, and demonstrates outcomes to public and private payers; outcomes data from surveys of 27,000+ clients and staff underpin published ROI metrics (e.g., 8:1 Same Day Access ROI, 10:1 Just In Time ROI). Fortell Health, a generally available AI-powered client intake registration tool, applies natural language processing and speech-to-text to deliver multilingual intake, literacy-assisted verbalization, EHR integration, patient portal optimization, and simulated staff training, addressing a claimed 40%+ support staff vacancy rate in mental health.

MTM monetizes primarily through project-based professional services consulting engagements on multi-year contracts, with pricing that varies by scope of work and is quoted upon request. The go-to-market motion is sales-led, using free 30-minute consultation offers, webinars co-branded with the National Council, NatCon event presence, an SEO-optimized content library, and a free membership tier (launched 2025) to convert prospects. A paid "All Access Pass" membership tier is announced for 2026 to extend monetization beyond engagements. The firm is privately held with no disclosed funding rounds, parent company, or acquisition history.

Name

MTM Services

Legal name

MTM Consulting Services

Website

https://mtmservices.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

MTM Services is a US-based behavioral health operations consulting firm serving community mental health centers, CCBHCs, and state behavioral health agencies through access redesign, revenue cycle, workforce, and CCBHC certification services supported by proprietary SPQM analytics and Fortell Health AI intake tools.

Ownership category

akta.pro rank

Product category

Behavioral Health Consulting

NAICS

Other Management Consulting Services (541618)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Patient Access, Registration & Intake (Front-End RCM) (HLACACAE)

akta.pro secondary industry

RCM Outsourcing & Managed Billing Services (HLACACAN)

Keywords

• Behavioral health consulting
• Mental health operations
• CCBHC certification
• Revenue cycle management
• Workforce development

Headquarters

HQ city

Holly Springs

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Behavioral Health Consulting Services: Professional consulting services for behavioral health organizations including access redesign, revenue cycle management, CCBHC support, workforce development, medical/clinical support, and technology services. Revenue is generated through project-based consulting engagements with customizable scope of work.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

MTM Services provides behavioral health operations consulting to community mental health centers, CCBHCs, substance use treatment providers, and integrated healthcare organizations. Offerings include access redesign (Same Day Access, Just In Time Prescriber Scheduling), revenue cycle management, CCBHC readiness and implementation support (agency and statewide), workforce development, medical and clinical consulting, organizational change management, employee wellness programs, and technology services such as EHR assessment and HIPAA gap analysis. The firm pairs these consulting engagements with proprietary tools including the SPQM data analytics platform and the Fortell Health AI client intake registration system.

Product overview

MTM Services operates as a comprehensive behavioral health consulting firm with a portfolio of consulting service lines and technology-enabled products unified by the SPQM analytics platform. The core offerings include SPQM (Service Process Quality Management) as the primary data analytics platform, Fortell Health AI Client Intake Registration Tool as the flagship AI product, Same Day Access and Just In Time Prescriber Scheduling for intake and access optimization, CCBHC certification support services, Medical and Clinical Support consulting, Workforce Development programs, Technology Services (EHR assessment, data mapping, HIPAA compliance), Organizational Change Management, Employee Wellness Programs, and educational resources including webinars and publications. MTM positions itself as behavioral health operational specialists—not broad healthcare generalists—delivering operational implementation rather than just advisory recommendations. The SPQM platform serves as the foundational analytics infrastructure that supports data-driven consulting delivery across all service lines.

Differentiator

Problem solved

Functional benefit

Products and services

• SPQM (Service Process Quality Management) State-of-the-art analytical and management support tool that measures the effectiveness of management and clinical practices, identifies opportunities to improve care delivery, and demonstrates outcomes to public and private payers. Used by individual behavioral health centers and statewide associations as the foundational analytics platform across MTM's consulting services.
• Fortell Health AI Client Intake Registration Tool AI-powered client intake registration tool that verbalizes questions and transcribes responses automatically for mental health facilities and hospitals. Supports multi-language intake without interpreters, integrates with most EHR systems, and includes staff training via simulated patient interactions; addresses the 40%+ support staff vacancy rate in mental health.
• Same Day Access Consulting service that redesigns intake and scheduling processes so individuals receive same-day assessments without unnecessary delays. Reduces consumer intake time from 3.5 hours to 1.5-2 hours and first follow-up wait times from 48 days to 3-7 days, generating an average 8:1 ROI in the first year.
• Just In Time Prescriber Scheduling Consulting service that moves consumers from diagnostic assessment to psychiatric evaluation within 3-5 days. Increases show rates to 90%+, achieves 10:1 ROI in 90-180 days, and generates 25-30% gains in additional billings.
• Access Redesign – GAP Analysis Consulting service that evaluates organizational workflows, staffing, scheduling, and clinical processes to identify barriers to care access and create efficient access systems for behavioral health organizations.
• Revenue Cycle – Back Office Management Consulting service that improves billing workflows, reduces AR days, improves reimbursement accuracy, and enhances overall financial performance for mental health facilities.
• Revenue Cycle – Cost Finding Consulting service that helps behavioral health organizations understand their true operating costs for CCBHC financial planning and sustainability.
• CCBHC Readiness Assessment Consulting service that evaluates current operations against federal and state CCBHC certification requirements and develops systems supporting whole-person, integrated care.
• CCBHC Implementation – Agency Consulting service that guides agencies through CCBHC certification implementation, including gap analysis, workflow redesign, staffing models, and operational improvements.
• CCBHC Implementation – Statewide Consulting service that helps state behavioral health departments prepare providers for CCBHC certification across entire state systems.
• Workforce Development Consulting service addressing workforce shortages through tailored approaches including Clinical Team Development, Leadership Development, Medical Team Development, and training options such as Brief Counselling Interventions, Effective Caseload Management, Suicide Risk Assessment, and Vicarious Trauma training.
• Managing Organizational Change Consulting service focused on helping behavioral health organizations embrace transformational change through customized strategies and resources including change mindset training and leadership development.
• Employee Wellness Programs Handcrafted employee wellness services designed specifically for mental health organizations to support staff, promote workplace well-being culture, and address burnout and turnover challenges.
• Medical and Clinical Support Suite of clinical consulting services including Brief Interventions, Clinical Documentation Compliance Risk Assessment, Collaborative Documentation (Pilot and Train the Trainer), Evaluation and Management Reviews, Enhancing Psychiatric Skills of Mid-level Practitioners, Implementing Integrated Care, Live Customer Experience Review, and Trauma Informed Organization Practice.
• Technology Services Suite of technology consulting services including IT and EHR Assessment, Data Mapping, HIPAA 2025 GAP Analysis, and EHR Selection Process to optimize technical infrastructure for behavioral health organizations.

Quantifiable outcome

• Reduce consumer's time spent on intake from an average of 3.5 hours to 1.5-2 hours
• +10 more outcomes

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature2 records

Partnerships

One partnership is on record.

• National Council for Mental WellbeingflagshipStrategic or Co-development Partner · 1 January 1997MTM Services has maintained a strategic partnership with the National Council for Mental Wellbeing since 1997, positioning MTM as the preferred consulting partner for CCBHC implementation, access redesign, and behavioral health operations. This partnership provides MTM with industry leadership access, regulatory expertise, and co-branded webinar delivery. MTM holds Platinum partner status with the National Council.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Mercer (Health & Benefits Consulting): Mercer provides healthcare and behavioral health consulting, including managed care contracting and value-based care advisory — comparable to MTM's RCM and managed care engagements but as part of a much broader portfolio.
• Lewin Group: Lewin Group provides healthcare and human services policy and consulting to government agencies, comparable to MTM's state behavioral health department and statewide CCBHC planning engagements.
• Deloitte (Healthcare & Life Sciences): Deloitte's healthcare consulting practice serves large health systems, payers, and state agencies on transformation engagements, including CCBHC-related work, making it a broad incumbent competing for the same statewide and multi-site deals MTM pursues.
• Optum (UnitedHealth Group): Optum serves payers, providers, and state behavioral health systems with analytics, care management, and consulting, overlapping with MTM's RCM, access redesign, and statewide transformation engagements at a much larger scale.

Others

• National Council for Mental Wellbeing: MTM's strategic partner and the industry association for behavioral health providers; relevant as an ecosystem participant shaping CCBHC policy and standards rather than a direct competitor.
• Core Solutions: Core Solutions (Cx360) is a behavioral health-focused EHR and care coordination platform, serving many of the same CCBHC and community mental health center customers as MTM.
• Qualifacts: Qualifacts (Credible, CareLogic, EHR+) sells EHR platforms to behavioral health and human services providers, overlapping with MTM's IT/EHR Assessment and EHR Selection service line and adjacent to Fortell Health integration work.
• Hazelden Betty Ford Foundation: Hazelden Betty Ford delivers substance use treatment and publishes widely-used clinical and workforce curricula, overlapping thematically with MTM's substance use, workforce development, and trauma-informed practice offerings.
• Netsmart Technologies: Netsmart provides EHR and technology platforms purpose-built for behavioral health, substance use, and human services organizations, overlapping with MTM's technology-services line and Fortell Health EHR integration capability.

Direct peers

• OPEN MINDS: OPEN MINDS is a behavioral health and human services consultancy that provides market intelligence, executive education, and consulting to provider organizations, government agencies, and payers — directly comparable to MTM's behavioral-health-only operations consulting focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MTM_Services

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MTM Services