Rafid

What Rafid does

Rafid Automotive Solutions LLC is a Sharjah-headquartered, government-backed provider of integrated automotive services operating exclusively in the Emirate of Sharjah, UAE. Founded in 2017 by Sharjah Asset Management — the investment arm of the Government of Sharjah — the company operates as the designated official provider of minor traffic accident reporting in the emirate, with multiple traffic solutions branches co-located at Sharjah Police stations. Rafid offers four core product lines on a unified platform: Rafid Traffic Solutions (24/7 accident reporting with 30-day report validity), Rafid Roadside Assistance (towing, battery, fuel delivery with real-time GPS tracking), Rafid Auto-Inspection (170-point inspection, registration, export, paint, chassis, and basic inspection), and Rafid Auto-Maintenance (fleet maintenance and repair in a 50,000 sqm ISO 9001/14001/45001-certified workshop). The company serves individual motorists, corporate fleet operators (6,500+ fleet vehicles under maintenance), car dealers at Souq Al Haraj, and government entities including Sharjah Police and Sharjah Taxi LLC, distributing through 9 physical branches, a mobile app (iOS/Android), a 24/7 hotline (80092), and on-site corporate services.

The underlying technology stack centers on a Unified Digital Vehicle Services Platform that integrates accident management, roadside assistance, vehicle inspection, and maintenance workflows, with AI-powered automated data entry for form and document processing. The Rafid mobile application provides the consumer interface with real-time GPS tracking of service requests, accident report filing, and inspection booking. Operational scale includes 200,000+ vehicles inspected, 170,000+ roadside assistance services delivered since 2019, 450+ certified professionals, and a doubled roadside assistance fleet since 2020. The platform has achieved Triple ISO Accreditation (November 2025), and recent product launches include the Door-to-Door Inspection Service (Dh300 per service, Ramadan 2026) and a strategic partnership with Shory (March 2026) for instant digital insurance issuance post-inspection.

The business model combines transaction-based fees for individual services (accident reports, inspections priced at Dh300 for door-to-door, roadside assistance per-incident charges), recurring subscription/multi-year contracts for corporate fleet maintenance serving 6,500+ vehicles, and affiliate/referral revenue from insurance provider partnerships. The go-to-market is hybrid: direct-to-consumer via app and branches for individuals, and enterprise field sales targeting fleet operators and government entities for corporate accounts. Geographic operations are confined to Sharjah despite stated UAE-wide roadside service delivery, and the parent government's ownership provides strategic backing without disclosed private equity or venture capital investment.

Name

Rafid

Legal name

Rafid Automotive Solutions LLC

Website

https://rafid.ae

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Rafid is a Sharjah-based, government-owned automotive services provider offering integrated accident reporting, roadside assistance, vehicle inspection, and fleet maintenance through a digital platform and mobile app. It serves individual motorists, corporate fleets (6,500+ vehicles), and government entities across the Emirate of Sharjah.

Ownership category

akta.pro rank

Product category

Automotive Services

NAICS

Motor Vehicle Towing (488410)

SIC

Services-Auto Rental & Leasing (No Drivers) (7510)

akta.pro primary industry

Heavy-Duty Truck & Bus Mobile Repair & Roadside (TLAKAFAB)

Keywords

• Vehicle inspection services
• Roadside assistance services
• Minor accident reporting
• Fleet maintenance solutions
• Automotive service platform

Headquarters

HQ city

Sharjah

HQ country

United Arab Emirates

HQ region

Middle East

Offices9 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Service Fees: Transaction-based fees for individual services including accident report issuance, vehicle inspections, roadside assistance (towing, fuel delivery, battery jump-starts), and maintenance services. Fees vary by service type.
2. Fleet Maintenance Contracts: Ongoing maintenance and repair services for corporate fleets under service contracts, serving more than 6,500 fleet vehicles
3. Insurance Services Integration: Partnership with insurance providers enabling instant vehicle insurance after inspections, potentially generating referral or commission-based revenue

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Rafid Automotive Solutions is an integrated automotive services provider operating across the Emirate of Sharjah, offering four core service lines: minor traffic accident reporting (as Sharjah's official designated provider), 24/7 roadside assistance including towing, battery jump-start and fuel delivery, comprehensive vehicle inspection (170-point, registration, export, paint and chassis), and fleet maintenance and repair services from a 50,000 sqm ISO-certified workshop. Services are delivered through a unified digital platform via the Rafid mobile app, on-site corporate teams, and nine physical branches, serving both individual vehicle owners and corporate fleet operators.

Product overview

Rafid Automotive Solutions operates as a unified digital vehicle services platform offering four integrated core services: Rafid Traffic Solutions (Sharjah's official minor accident reporting service), Rafid Roadside Assistance (24/7 vehicle recovery and emergency support), Rafid Auto-Inspection (comprehensive vehicle inspection including 170-point and registration inspections), and Rafid Auto-Maintenance (fleet maintenance and repair). The central Rafid mobile application serves as the unified access point for all services, incorporating AI-powered automated data entry. Additional corporate add-on modules include on-site commercial registration inspection, heavy vehicle inspection, export inspection, paint change inspection, and the Door-to-Door Inspection Service. The platform serves both individual motorists and corporate fleet operators across the Emirate of Sharjah.

Differentiator

Problem solved

Functional benefit

Products and services

• Rafid Traffic Solutions Sharjah's official minor traffic accident reporting service, enabling drivers to report minor accidents 24/7 through the Rafid App and dedicated channels. Reports are valid for 30 days and can be renewed.
• Rafid Roadside Assistance 24/7 roadside assistance and vehicle recovery across Sharjah, offering towing, battery jump-start, fuel delivery, and emergency support with real-time tracking through the Rafid App.
• Rafid Auto-Inspection Comprehensive vehicle inspection services including renewal/registration inspection, 170-point inspection, basic inspection, export inspection, paint inspection, and chassis inspection with qualified inspectors.
• Rafid Auto-Maintenance Professional fleet maintenance and repair solutions delivered from a 50,000 sqm ISO-certified workshop, including preventive maintenance, mechanical repairs, body and paint, accident repairs, wheel alignment, tire services, and diagnostics.
• Rafid Mobile Application Central unified digital platform providing minor accident reporting, vehicle inspection booking, roadside assistance requests, and real-time GPS tracking, available on iOS and Android with AI-powered automated data entry.
• Door-to-Door Inspection Service Service enabling motorists to complete vehicle renewal inspections without visiting testing centers; a specialized team collects the vehicle, transports it to Al Azra Inspection Centre, and returns it after inspection. Service fee Dh300.
• On-site Commercial Registration Inspection Corporate fleet service where certified inspectors visit business premises to conduct commercial vehicle registration inspections, eliminating vehicle downtime.
• On-site Heavy Vehicle Inspection Specialist on-site inspection service for heavy equipment including shovels, bulldozers, forklifts, and industrial vehicles for renewal and registration compliance.
• On-site Export Vehicle Inspection Streamlined export inspection services for corporate fleets preparing vehicles for international export, certified and integrated with Sharjah authorities.
• On-site Paint Change Inspection Official paint change inspection for fleet vehicles requiring colour change registration updates, performed at customer site to minimize operational disruption.

Quantifiable outcome

• 170,000+ roadside assistance services delivered since 2019
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ShorycoreStrategic or Co-development Partner · 11 March 2026Strategic partnership with digital insurance platform Shory to enable instant vehicle insurance after inspections. The collaboration streamlines insurance renewal and vehicle registration processes through digital solutions, improving customer convenience by allowing customers to obtain insurance immediately following vehicle inspections.
• dnataminorGTM or Marketing Partnerdnata listed as a partner on Rafid's website, indicating a business relationship for vehicle services
• EOminorGTM or Marketing PartnerEO listed as a partner on Rafid's website, indicating a business relationship
• Sharjah PolicecoreStrategic or Co-development PartnerOfficial partnership with Sharjah Police for minor traffic accident reporting services. Rafid is the designated official provider of accident reporting services in Sharjah, operating from police station locations.
• Government of SharjahcoreStrategic or Co-development PartnerOwned by Sharjah Asset Management, the investment arm of the Government of Sharjah. Partnership supports Sharjah's digital transformation agenda and traffic safety initiatives.
• Insurance ProvidersminorGTM or Marketing PartnerPartnerships with insurance providers enabling customers to access insurance services through Rafid's platform and referral arrangements

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Kanoo Auto Services: Yusuf Bin Ahmed Kanoo Group operates automotive service and inspection offerings across the GCC (Bahrain, KSA, UAE), making it a regional peer with comparable vehicle servicing and inspection capabilities.

Direct peers

• CarSwitch: CarSwitch is a UAE used-car marketplace that offers independent vehicle inspection and certification services, directly comparable to Rafid's 170-point inspection and inspection-for-dealers offering at Souq Al Haraj.
• ServiceMyCar: ServiceMyCar is a UAE-based digital platform that aggregates car servicing, maintenance, and repair at partner workshops, directly comparable to Rafid's digital-first auto maintenance and roadside service booking model.
• Tasjeel: Tasjeel is the UAE's largest network of vehicle testing and registration centers (operated by ENOC), offering vehicle inspection, registration, and related automotive services — directly comparable to Rafid's Auto-Inspection line and a primary competitor in UAE mandatory vehicle testing.

Others

• CARFAX: CARFAX provides vehicle history reports and used-car inspection services, comparable as an adjacent ecosystem participant in vehicle condition reporting — directly relevant to Rafid's accident reporting and 170-point inspection services.

Broad incumbents

• Christian Brothers Automotive: Christian Brothers Automotive is a US franchise offering full-service automotive repair and maintenance, comparable as a broader incumbent with an integrated service model spanning diagnostics, maintenance, and repair.
• Fix Auto: Fix Auto is a global franchise network for collision repair and auto body services, comparable as a broader incumbent in accident-related vehicle repair — directly adjacent to Rafid's accident reporting and body/paint maintenance capabilities.
• ENOC (Emirates National Oil Company): ENOC operates a large UAE automotive services portfolio (including Tasjeel vehicle testing, Auto Pro service centers, and convenience retail), comparable as a broader incumbent offering overlapping inspection, maintenance, and roadside services.
• Meineke Car Care Centers: Meineke is a global franchise network for auto maintenance, repair, and inspection services, comparable as a broader incumbent operating multi-service vehicle care centers with fleet and consumer offerings similar to Rafid's integrated model.
• AAMCO Transmissions & Total Car Care: AAMCO is a US-based franchise offering transmission, maintenance, and repair services, comparable as a broader incumbent providing integrated vehicle care across multiple service categories.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/Rafid_ae

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rafid