CICOD

What CICOD does

CICOD is a Nigerian-headquartered SaaS platform offering a suite of integrated business support modules targeting small, medium, and enterprise businesses primarily in Nigeria. Its core product portfolio includes Workflow Manager (process automation with ticketing and SLA escalations), Customer Order Management (order-to-cash with multi-channel sales and payments), Inventory Management System (multi-warehouse tracking with batch and BoM support), Unified Collections Gateway (aggregation of payments across ATM, USSD, POS, web, and bank channels), CICOD Merchant (a B2B trading platform connecting manufacturers, distributors, and retailers with inventory finance), CICOD Supply Chain (end-to-end supply chain operations), and CICOD eCommerce. Adjacent add-on modules include Workflow Mobile for field force operations, an Energy Management Control Center (mini-SCADA), Voucher Manager, Selfcare multi-channel service, Customer Management and Billing, and an Accounting module.

The platform runs as multi-tenant SaaS or private-cloud deployment, exposes APIs for ERP and payment integration, and is accessible via a self-serve website with a 30-day free trial. Its technology positioning emphasizes integration interoperability, real-time visibility across inventory and payments from a single dashboard, and no-code webshop creation. CICOD's business model is per-user monthly subscription licensing ranging from $14 to $99 per user per month across modules (eCommerce Lyte through Supply Chain & Manufacturing), complemented by an indirect sales motion delivered through a dual-channel partner program: corporate Business Partners (banks, consulting firms) and Independent CICOD Executives (ICEs), the latter earning 10% commission on Net Transaction Charges from onboarded SMEs. CICOD is a wholly-owned product brand of Crown Interactive, which holds all intellectual property and provides marketing, sales, and support services. The company's revenue stream is recurring subscription, with per-transaction economics flowing indirectly through channel partners.

Name

CICOD

Legal name

CICOD, Inc.

Website

https://cicod.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

CICOD is a Lagos-based SaaS platform, owned by Crown Interactive, that delivers integrated workflow, order, inventory, multi-channel payments, supply chain, and B2B merchant modules to small, medium, and enterprise businesses primarily in Nigeria.

Ownership category

akta.pro rank

Headquarters

HQ city

Lagos

HQ country

Nigeria

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription - Per User SaaS Licenses: CICOD's primary revenue stream is subscription-based per-user SaaS licensing, with tiered pricing across multiple product modules. Prices range from $14 to $99 per user per month depending on the product (eCommerce Lyte to Supply Chain & Manufacturing). All modules offer monthly billing with a 30-day free trial.
2. Affiliate / Referral Commission: CICOD operates an affiliate program where Independent CICOD Executives (ICEs) earn 10% commission on the Net Transaction Charge for each transaction processed by onboarded End Users during the 1-year Support Period. Business Partners receive commission on onboarded customers' monthly subscription fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

CICOD is a cloud-based SaaS business automation platform offering integrated modules for workflow management, customer order management, inventory management, and unified payment collections. The platform is deployed either on private cloud or as multi-tenant SaaS and targets small, medium, and enterprise businesses across Nigeria. It also operates CICOD Merchant, a B2B trading platform connecting resellers and suppliers.

Product overview

CICOD is a cloud-based Software as a Service (SaaS) platform consisting of integrated business support system modules. The core product portfolio includes Workflow Manager (business process automation), Customer Order Management (order-to-cash), Inventory Management System (multi-warehouse stock tracking), Unified Collections Gateway (multi-channel payment collection), CICOD Merchant (B2B trading ecosystem), CICOD Supply Chain (end-to-end supply chain management), and CICOD eCommerce (online business management). Additional add-on modules include Workflow Mobile (field force management), Energy Management Control Center (Mini SCADA), Voucher Manager (electronic pin management), Selfcare (multi-channel customer service), Customer Management and Billing, and CICOD Accounting. The platform is deployed to private cloud or used as SaaS, with modular integration allowing businesses to select single or integrated applications.

Differentiator

Problem solved

Functional benefit

Brands

• CICOD Merchant: Platform for connecting with resellers, finding suppliers and trading together.
• CICOD Supply Chain
• CICOD eCommerce

Products and services

• Workflow Manager (WFM) Business process automation tool that enables organizations to simplify and automate workflows, boost productivity, reduce errors, and keep teams focused on priority tasks through webforms, ticketing systems, task management, SLA escalation, and KPI reporting.
• Customer Order Management (COM) Order-to-cash management system that brings together product and customer data to manage the complete lifecycle of goods from order inception to delivery, supporting multi-channel sales (walk-in, online, phone, field sales), multi-channel payment processing, sales targets, webshop creation, and real-time inventory visibility.
• Inventory Management System (IMS) Real-time inventory and asset tracking solution that manages stock across one or multiple warehouses, supporting inventory lifecycle management, batch tracking, Bill of Materials, supplier qualification workflows, FIFO/LIFO/FEFO issuance strategies, quality control, and stock level alerts.
• Unified Collections Gateway (UCG) Multi-channel payment collection platform that enables real-time aggregation of revenue from different payment channels including ATM, Quickteller, Ebills, USSD, bank branch, agents, POS, cash, and web, with comprehensive transaction reporting, cash office management, and voucher validation.
• CICOD Merchant B2B trading platform connecting resellers and suppliers, featuring instant webshop creation without coding, product discovery from multiple suppliers, inventory finance capabilities, third-party logistics integration, and quick invoice generation.
• CICOD Supply Chain Integrated supply chain management solution covering inventory lifecycle, production operations with work orders and batch tracking, multi-channel sales, order management (Cash to Order, Order to Cash, Drop Shipping, Vendor Managed Inventory), logistics, supplier management, customer accounts, unified revenue collections, and back-office operations.
• CICOD eCommerce Online business management platform that enables businesses to move online in 24 hours, manage complete order-to-delivery processes, accept multiple payment channels, and manage sales, products, and webshop from a single interface.

Quantifiable outcome

• Repetitive tasks cost businesses $5 trillion a year globally — workflow automation consolidates processes and removes redundancy
• +1 more outcomes

Named customers1 record

Segments13 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• Crown InteractivecoreOthersCICOD is a product of Crown Interactive, a Nigerian software company. Crown Interactive developed CICOD as a SaaS business automation platform for enterprise to SME businesses. CICOD is the commercial brand through which Crown Interactive offers its suite of business support systems (Customer Order Management, Unified Collections Gateway, Inventory Management System, Workflow Manager, etc.) to the market. Crown Interactive owns all intellectual property and provides marketing, sales, and support services for CICOD.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Cellulant: Pan-African payment aggregator providing unified collections and disbursement rails across multiple channels. Directly comparable to CICOD's Unified Collections Gateway in aggregating Nigerian and African payment channels for enterprise clients.
• Sabi: African B2B commerce platform enabling retailers and distributors to source, finance, and resell goods. Comparable to CICOD Merchant and Supply Chain modules targeting informal and SMB distribution networks in Nigeria and adjacent markets.
• Odoo: Open-source modular ERP/CRM SaaS suite covering sales, inventory, manufacturing, eCommerce, and payments. Closely comparable to CICOD's modular, per-user-priced SMB platform with overlapping workflow, order, and inventory modules.
• Duplo: Nigerian B2B payments and embedded finance platform for SMBs. Comparable to CICOD's Unified Collections Gateway and order-to-cash modules in digitizing multi-channel payments for Nigerian businesses.
• TradeDepot: Nigeria-based B2B distribution platform connecting retailers with FMCG suppliers via inventory finance and logistics. Comparable to CICOD Merchant and the supply-chain/inventory modules in serving Nigerian SMB distribution workflows.
• Remita: Nigerian payment gateway and collections platform serving banks, government, and enterprises. Comparable to CICOD's Unified Collections Gateway and enterprise revenue-assurance positioning in the Nigerian market.

Broad incumbents

• Zoho: Global SMB SaaS suite spanning CRM, books, inventory, and workflow with per-user pricing. Comparable to CICOD as a broad, affordable SMB platform, though Zoho serves a wider global footprint and is not Nigeria-tailored.
• Flutterwave: African payments infrastructure provider offering multi-channel payment processing and APIs. Comparable to CICOD's UCG and merchant modules in providing payment rails to Nigerian businesses, though at significantly larger scale.

Regional players

• Paga: Nigerian mobile money and multi-channel payment platform. Comparable to CICOD's UCG in aggregating diverse payment channels (agents, USSD, bank) across Nigeria, though Paga focuses on consumer and merchant payments rather than enterprise SaaS.

Emerging players

• Bumpa: Nigerian SaaS platform that helps SMBs set up online stores, manage inventory, and accept payments. Comparable to CICOD's eCommerce and order-management modules targeting the same Nigerian micro-merchant segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/getcicod

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CICOD