PC Service

What PC Service does

PC Service Ltd, operating under the brand names Operum and Operum.Tech, is a London-based managed IT services provider (MSP) founded in 1998 serving small and medium-sized businesses in London and the surrounding area, with physical offices in London and Croydon. The company's core offering is recurring managed IT support delivered as a subscription or contract-based service, supplemented by a modular catalog of add-on services: Touchless Support (automated onboarding/offboarding for remote teams), Cloud Computing (license optimization and domain consolidation), Cyber Security (IT audit and vulnerability scanning), IT Compliance, and IT Office Relocation. The technology stack is conventional MSP infrastructure covering endpoint management, cloud administration, and security scanning rather than a proprietary platform. Customer acquisition is sales-led via a dedicated phone line (0800 389 6798), website contact forms, and email, supported by content marketing (blog, case studies, a gated Office 365 migration guide) and reputation management through Google reviews. Named clients include Sandersons Residential Ltd, AegiQ Ltd, and Champions, with testimonials referencing relationships spanning 10+ years and back to the 1990s. The company holds IASME certification and targets four primary segments: SMBs lacking internal IT (primary), technology companies (primary vertical), manufacturing, and charities, with a relationship-driven value proposition centered on team continuity, responsiveness, and deep familiarity with client environments.

Name

PC Service

Legal name

PC Service Ltd

Website

https://pcservicegroup.co.uk

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

PC Service (Operum) is a London-based managed IT services provider founded in 1998, delivering recurring managed IT support and modular add-ons (cloud, cybersecurity, compliance, office relocation) to small and medium-sized businesses in the Greater London area.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Onsite/Field IT Support Services (BPAEABAC)

Keywords

• Managed IT services
• IT support London
• Cybersecurity services
• Cloud license management
• IT compliance consulting

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Support Services: Recurring IT support services provided to businesses on an ongoing basis. Testimonials indicate long-term relationships spanning years, suggesting subscription or contract-based revenue model.
2. Professional IT Services: One-time services including IT office relocation, security audits, and compliance consulting.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

PC Service (operating as Operum/Operum.Tech) provides managed IT support services to businesses in London and surrounding areas, including ongoing technical assistance, troubleshooting, and IT management. Their offering is supplemented by specialized services such as touchless automated onboarding/offboarding for remote teams, cloud license and domain management, cybersecurity audits, IT compliance, and office relocation support.

Product overview

PC Service (operum) is an IT managed services provider offering a core IT support platform for London-based businesses, supplemented by specialized add-on modules. The main offering is Managed IT Support in London, which provides ongoing technical assistance. Additional services include Touchless Support (automated remote team onboarding/offboarding), Cloud Computing (license and domain management), Cyber Security (audit and security scanning), IT Compliance (regulatory support), and IT Office Relocation. These modules function as add-on services to the core IT support offering, allowing clients to customize their IT support package based on specific needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support in London Ongoing managed IT support services for businesses in London, providing continuous technical assistance, troubleshooting, and IT infrastructure management as an outsourced IT function.
• Touchless Support Automated and hands-free onboarding and offboarding services for remote teams, enabling seamless employee transitions without manual IT intervention.
• Cloud Computing Services Cloud license and domain management services including license optimization, duplicate detection, inventory creation, and domain consolidation under a single account to prevent domain loss or expiry.
• Cyber Security Services IT audit and security scan services to identify threats and vulnerabilities, ensuring business continuity without disruption from security incidents.
• IT Compliance Services Compliance services ensuring clear division of responsibility regarding regulatory and standards requirements for clients.
• IT Office Relocation Technical support for office moves ensuring seamless transition to new locations with minimal disruption to business operations.

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Infinity Group: UK managed IT services and Microsoft partner providing IT support, cloud, and security to SMBs, offering a directly comparable managed services portfolio to PC Service.
• Redcentric: UK managed services and cloud hosting company providing IT support, cloud, and connectivity to mid-market and enterprise. Comparable managed services model targeting UK-based organizations.
• Bytes Software Services: UK IT solutions and managed services provider offering software licensing, cloud, and managed IT support to UK businesses with similar SMB-focused delivery model.
• Foursys: UK managed IT and cybersecurity services provider targeting SMBs with IT support, security audits, and compliance services overlapping PC Service's cybersecurity and compliance modules.
• ANS Group: UK-based managed services and cloud provider serving SMB and mid-market clients with managed IT, cloud, and security services. Direct competitor in the same product category with broader geographic reach.
• Neuways: UK managed IT support and cybersecurity firm focused on SMBs without internal IT teams, providing directly comparable managed services and security offerings.
• Six Degrees Group: UK managed cloud, colocation, and IT services provider serving SMB and enterprise with similar managed IT and cloud offerings, overlapping customer segments.
• Netstar: UK IT support and managed services company serving SMB clients in London with comparable break/fix and managed IT offerings and similar SMB customer base.
• Creative ITC: UK-based managed IT services and cloud provider serving SMB and mid-market clients across London and the South East with directly comparable managed support offerings.

Broad incumbents

• Proact IT Group: Pan-European managed services and cloud provider with UK operations offering managed IT, cloud, and security services at greater scale across enterprise and mid-market segments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pc-service

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PC Service