What Mastersystem does

PT Mastersystem Infotama Tbk (MSTI) is an Indonesian information and communications technology (ICT) infrastructure provider headquartered in Jakarta with a branch in Surabaya. Founded in July 1994 and publicly listed on the Indonesia Stock Exchange under ticker MSTI since November 2023, the company employs 501–1,000 staff including 400+ certified engineers and serves more than 1,000 enterprise customers across Indonesia, with stated dominance in the enterprise banking sector and additional exposure to oil and gas, telecommunications, and government/state-owned enterprises (SOE). It is ISO 9001, ISO 20000-1, ISO 27001, and ISO 37001 certified. The core customer profile skews to regulated, high-mission-criticality Indonesian enterprises where complex multi-vendor implementations create long implementation cycles and recurring managed-services revenue.

The product surface spans system-integration solution categories (Data Center & Cloud Infrastructure, Enterprise Collaboration & AI-Contact Center, Preemptive Security, Data & AI, Telco Network, Digital Business Management) sourced through partnerships with Cisco, AWS, F5, Fortinet, IBM, VMware, NICE, Lenovo, and 30+ other vendors, alongside a portfolio of seven proprietary IP products: MS-Insight (network health monitoring built on Cisco DNA Center/Tetration/Webex), MSXperience (collaboration analytics on Cisco Webex), MS-CDX (omnichannel contact center with sentiment analysis), MSSO (network sustainability optimization for service providers), MS3 (blackbox security testing), AmanTerus (mobile security app leveraging Cisco XDR/Talos), and MANTRA AI (enterprise generative AI assistant). The technical architecture is largely a wrapper/integration layer over vendor technology stacks rather than foundational IP, with MANTRA-AI, MS-Insight and MSXperience differentiated mostly through integration and pre-built vertical workflows.

Revenue is generated through three streams: hardware and software resale tied to ICT infrastructure solutions, one-time professional services (PMBOK-based implementation, migration, relocation), and recurring managed services and maintenance subscriptions offered in tiered annual packages (Premium/Advanced/Basic for managed services; Gold/Silver/Bronze for maintenance). Pricing is quote-based rather than publicly disclosed and the GTM is enterprise field sales targeting major accounts in BFSI, oil & gas, telecommunications, and SOE, supplemented by the vendor partner channel network. Named end-customer relationships referenced in source data include Bank BPD Bali (BFSI), with AWS Indonesia and Cisco Indonesia cited as vendor/partnership quotes rather than paying customers. The company has collected sustained partner-of-the-year recognition across its vendor base, including Cisco ASEAN Partner of the Year (2020–2023), Cisco APJC Commercial Partner of the Year (2024, 2025), F5 Partner of the Year (2024–2026), Lenovo APAC 360 AI Partner of the Year (2025), VMware FSI Industry Award (2023), and IBM Outstanding Security Partner (2022).

Name

Mastersystem

Legal name

PT Mastersystem Infotama Tbk

Website

https://mastersystem.co.id

Company type

Public

Founded year

1994

Operating status

Operating

Headcount range

501–1,000 employees

Short description

PT Mastersystem Infotama Tbk is an Indonesian ICT infrastructure provider and system integrator serving 1,000+ enterprise customers in banking, oil & gas, telecommunications, and government sectors with proprietary IP products spanning networking, security, and enterprise generative AI.

Ownership category

akta.pro rank

Product category

Enterprise ICT Infrastructure Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• ICT infrastructure services
• Enterprise networking solutions
• Cloud and data center
• Managed IT services
• Cybersecurity solutions

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Professional Services: Implementation services including general services, migration services, and relocation services. Provided using Project Management Methodology (PMBOK) framework.
2. Managed Services: Post-implementation services where customers entrust management, maintenance, and monitoring of their IT infrastructure. Available in Premium, Advanced, and Basic packages with different response speeds, reporting management, and service change management criteria.
3. Maintenance Services: Post-implementation and system maintenance services including periodic inspections and troubleshooting. Available in Gold, Silver, and Bronze packages. Offered as part of system integration solutions or purchased separately.
4. ICT Infrastructure Solutions: Sale and implementation of data center, cloud, networking, security, and collaboration solutions through technology partnerships with major vendors.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Mastersystem Infotama is an Indonesian ICT infrastructure system integrator that sells, implements, and supports enterprise data center, cloud, networking, security, and collaboration solutions for banking, oil and gas, telecommunications, and government clients. The company complements vendor-stacked solution delivery with seven proprietary software products (MANTRA AI, AmanTerus, MS-Insight, MSXperience, MS-CDX, MSSO, MS3) and recurring managed and maintenance services.

Product overview

Mastersystem Infotama is an Indonesian ICT infrastructure provider offering a portfolio of 7 proprietary IP products and 8 solution categories. The proprietary products include: MANTRA AI (Enterprise Generative AI), AmanTerus (mobile security app), MS-Insight (network health monitoring), MSXperience (collaboration platform), MS-CDX (omnichannel contact center), MSSO (network sustainability), and MS3 (security testing). These are complemented by solution categories covering Data Center & Cloud Infrastructure, Digital Business Management, Collaboration & AI-Contact Center, Preemptive Security, Data & AI, Telco Network, Services, and additional IP offerings. The company operates primarily as a system integrator for enterprise customers in banking, oil & gas, and telecommunications sectors in Indonesia.

Differentiator

Problem solved

Functional benefit

Brands

• AmanTerus: Innovative mobile security app designed to protect devices from various threats with App Protection and Web Protection features
• MS-Insight
• MSXperience
• MS-CDX
• MSSO
• MS3
• MANTRA AI

Products and services

• MANTRA AI Enterprise Generative AI solution that provides a smart digital assistant connected to a company's internal business data, addressing enterprise AI adoption challenges.
• AmanTerus Mobile security application that protects devices from malware and cyber threats with App Protection for malware detection and Web Protection for real-time malicious URL/IP monitoring, utilizing Cisco XDR API powered by Cisco Talos.
• MS-Insight Network management solution built on Cisco DNA Center, Cisco Tetration, and Cisco Webex Teams providing real-time network health-score monitoring, automation, and remediation capabilities to reduce operational costs and security breach impact.
• MSXperience Web-based collaboration platform based on Cisco Webex and Webex Meeting with video portal features, webcasts, dashboard usage and analytical reports to measure collaboration system investment efficiency.
• MS-CDX Customer experience solution for Omnichannel Contact Center offering customer-oriented dashboards, click-to-call features, proactive suggestions for relevant topics, and sentiment analysis to evaluate customer conversations.
• MSSO (Mastersystem Sustainability Optimization) Sustainability optimization application for Service Provider companies that continuously monitors power consumption, heat, port usage, linecard, CPU, unused configuration, and memory usage of network devices, with sustainability scoring, automation, and analytics reporting.
• MS3 (Mastersystem Secure Sphere) Blackbox security testing solution that delivers security insights for applications deployed on-premise, cloud-native, or in hybrid environments, supporting IT organizations' application security assessment.
• Professional Services Implementation services for ICT infrastructure covering general services, migration services, and relocation services, delivered using the PMBOK project management methodology for enterprise clients.
• Managed Services Post-implementation services where customers entrust the management, maintenance, and monitoring of their IT infrastructure to Mastersystem. Available in Premium, Advanced, and Basic packages with different response speeds, reporting management, and service change management criteria.
• Maintenance Services Post-implementation system maintenance services including periodic inspections and troubleshooting. Available in Gold, Silver, and Bronze packages and offered as part of system integration solutions or separately.
• ICT Infrastructure Solutions Sale and implementation of data center, cloud, networking, security, and collaboration solutions through technology partnerships with major vendors including Cisco, AWS, F5 Networks, Fortinet, IBM, VMware, NICE, and Lenovo.

Quantifiable outcome

• Cisco ASEAN Partner of The Year for 4 consecutive years (2020-2023)
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability8 records

Feature7 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Regional players

• FPT Software: Vietnam-headquartered regional IT services and SI provider serving enterprise and telecom clients across APAC, including Indonesia. Comparable in vendor-partner-led delivery model and APAC enterprise focus.

Direct peers

• Anabatic Technologies (ATIC): Indonesian IT solutions provider focused on banking and enterprise digital transformation, offering cloud, managed services, and software solutions. Comparable in banking vertical dominance and recurring service model.
• Multipolar Technology (MLPT): Indonesian IT solutions and SI provider serving enterprise, banking, and telecommunications customers across cloud, data center, and security. Closely comparable in vertical mix and vendor partner ecosystem.
• Phintraco Group (PHINTRACO): Indonesian IT holding group with system integration and technology distribution businesses serving enterprise and telco clients. Comparable as a domestic Indonesian SI with similar enterprise go-to-market.
• Metrodata Electronics (MTDL/MDKI): Indonesian IT distributor and systems integrator also listed on IDX, offering enterprise IT infrastructure, cloud, and cybersecurity solutions. Most direct comparable given overlapping Indonesian enterprise customer base, vendor partnership model, and SI focus.

Broad incumbents

• NTT Data Indonesia: Global IT services and SI incumbent with established Indonesian operations serving enterprise and government clients. Competes for the same Indonesian enterprise transformation deals with broader global delivery capability.
• Tata Consultancy Services (TCS): Global IT services giant with established ASEAN presence and active pursuit of Indonesian banking and telco accounts. Competes for large multi-country transformation deals in the same verticals.
• Accenture (Indonesia): Global professional services firm with growing Indonesia operations across banking, telco, and energy verticals. Targets the same enterprise digital transformation wallet Mastersystem serves, with deeper global delivery.
• IBM Indonesia: Global technology and SI incumbent with active Indonesia presence and a security-focused partner program (IBM Outstanding Security Partner award that Mastersystem won). Overlaps on enterprise infrastructure and security modernization work.

Others

• Indosat Ooredoo Hutchison (ISAT): Major Indonesian telecom operator and Mastersystem customer for telco network solutions. Indirectly comparable as a key vertical reference point rather than a direct competitor, given its role in Mastersystem's telco MSSO and network sustainability go-to-market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/mastersysteminfotamaofficial
• Facebookfacebook.com/mastersystemict
• LinkedInlinkedin.com/company/pt--mastersystem-infotama
• Instagraminstagram.com/mastersysteminfotama
• Xx.com/mastersystemid

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mastersystem