The Schwartz Center for Compassionate Healthcare

Name

The Schwartz Center for Compassionate Healthcare

Legal name

The Schwartz Center for Compassionate Healthcare

Website

https://theschwartzcenter.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Healthcare Compassion Education and Training Services

NAICS

Voluntary Health Organizations (813212)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYBPAGACAK

Palliative Care, Hospice & Serious Illness Support

Business & Public Services/Nonprofit, NGO & Social Services/Health & Medical Nonprofits

Keywords

• Compassionate healthcare programs
• Healthcare staff wellbeing
• Caregiver support training
• Peer-reviewed healthcare research
• Patient experience frameworks

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Program: Healthcare organizations pay membership fees to become Schwartz Center partners, gaining access to the Schwartz Rounds program, training resources, program materials, and the community of compassion champions. Membership represented 19% of total net revenue as of FY2015.
2. Philanthropy and Donations: Individual, corporate, and foundation donations constitute the primary source of revenue. The organization ran a Campaign for Compassionate Healthcare that raised $5.5 million, surpassing its goal. Philanthropy underwrote 83% of membership expenses as of FY2015. Major donor tiers include the National Compassionate Care Circle with contributions of $10,000 or more.
3. Events (Dinner and Conference): Revenue from signature events including the Annual Kenneth B. Schwartz Compassionate Healthcare Dinner and the Compassion in Action Healthcare Conference, which generate attendance fees and sponsor revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels11 records

Core offering

The Schwartz Center for Compassionate Healthcare is a nonprofit that designs, delivers, and supports evidence-based programs and resources that advance compassion in healthcare. Its flagship offering, Schwartz Rounds®, is a structured forum where healthcare workers discuss the emotional challenges of their work; complementary offerings include the Schwartz Stress First Aid framework, the Compassionate Caregiver Award, the Compassionate Care Scale research framework, and the Community of Compassion Champions member network. Healthcare organizations access these programs through an annual membership partnership.

Product overview

The Schwartz Center for Compassionate Healthcare operates as a single integrated mission rather than a modular software platform. The organization's core offering centers on the Schwartz Rounds® program—an evidence-based forum for healthcare workers to discuss emotional challenges—which is supported by complementary programs including Schwartz Stress First Aid (an evidence-informed self-care and peer support framework), the Schwartz Compassionate Caregiver Award recognition program, the Schwartz Center Compassionate Care Scale research framework, the Community of Compassion Champions network, and the Schwartz Compassionate Healthcare Model for organizational culture change. Additional offerings include Compassion in Action Webinars, the Healing Healthcare Initiative pilot program, and resource hubs for both patients/families and healthcare worker mental health.

Differentiator

Problem solved

Functional benefit

Brands

• Schwartz Rounds: The primary program creating time and space for healthcare workers to discuss the emotional challenges of their jobs — proven to increase compassion and improve patient care.
• Community of Compassion Champions
• Schwartz Compassionate Healthcare Model
• Schwartz Stress First Aid
• Compassion in Action Webinars

Products and services

• Schwartz Rounds® The flagship evidence-based program creating structured forums where healthcare workers discuss the emotional and psychological challenges of their work, proven to increase compassion and improve patient care. Delivered to healthcare organizations through membership.
• Schwartz Stress First Aid (SFA) An evidence-informed framework for self-care and peer support grounded in five essential needs—safety, calm, connection, self-efficacy, and hope—equipping healthcare workers to recognize stress responses and support colleagues in distress.
• Schwartz Compassionate Caregiver Award A recognition program honoring inspirational healthcare caregivers who display extraordinary acts of compassion, with annual nominations and a national award ceremony.
• Schwartz Center Compassionate Care Scale A research-based and peer-reviewed framework defining the core components of compassionate care, serving as the foundation for Monigle's Compassion Index measurement model.
• Community of Compassion Champions An international member network offering educational, networking, and recognition opportunities for healthcare professionals committed to advancing compassionate care within their organizations.
• Schwartz Compassionate Healthcare Model A comprehensive model helping healthcare organizations and their leaders advance a culture of compassion throughout their institutions.
• Compassion in Action Webinars Regular free webinars focused on compassionate healthcare topics featuring expert panelists discussing research, practical strategies, and real-world implementations of compassionate care.
• Healing Healthcare Initiative (HHI) An early results pilot program addressing psychological stress injuries and mental health issues among healthcare workers and leaders, particularly exacerbated by the COVID-19 pandemic.
• Compassionate Healthcare Dinner & Compassion in Action Healthcare Conference Ticketed signature events—including the Annual Kenneth B. Schwartz Compassionate Healthcare Dinner and the Compassion in Action Healthcare Conference—that bring together healthcare leaders, executives, clinicians, patients, and families to celebrate and advance compassionate care.

Quantifiable outcome

• More than 100 peer-reviewed studies have documented the benefits of the Schwartz Rounds program for over 25 years
• +5 more outcomes

Named customers10 records

Segments11 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• MoniglecoreStrategic or Co-development PartnerThe Schwartz Center partnered with Monigle to develop the Compassion Index, built on the Schwartz Center Compassionate Care Scale. Monigle's Humanizing Brand Experience Vol. 9 Healthcare Report features the Compassion Index, examining findings from more than 29,000 consumers. The partnership enables quantitative measurement of compassion in healthcare and drives research into patient experience.
• Dr. Lorna Breen Heroes' FoundationcoreStrategic or Co-development PartnerThe Dr. Lorna Breen Heroes' Foundation leads the ALL IN: Wellbeing First for Healthcare coalition, of which the Schwartz Center is a founding collaborator. The coalition brings together healthcare organizations committed to advancing solutions for health worker well-being and mental health, including the Wellbeing First Champion Challenge program.
• T. Denny Sanford Institute for Empathy and Compassion (UCSD)minorStrategic or Co-development PartnerPresented a Compassion in Action webinar on The Neuroscience of Compassion: Tools to Tap Into Its Power for Good, discussing how the Institute leverages neurobiology of empathy and compassion to create initiatives for medical education and patient care.
• Press GaneyminorStrategic or Co-development PartnerDr. Tom Lee, Chief Medical Officer at Press Ganey and author of 'Social Capital in Healthcare,' presented on how social capital is the foundation of compassionate healthcare delivery through Schwartz Rounds.
• The Moral Injury of HealthcareminorStrategic or Co-development PartnerDr. Wendy Dean, CEO and co-founder of The Moral Injury of Healthcare, co-presented a webinar on reframing clinician distress to include moral injury, authored 'If I Betray These Words: Moral Injury In Medicine.'
• Massachusetts General HospitalcoreOthersThe Schwartz Center was founded at Massachusetts General Hospital in 1995 and operates under the auspices of Mass General Brigham (formerly Partners HealthCare). MGH is also a National Business Member (Chairman Circle) and active Schwartz Rounds partner.
• CRICOminorOthersCRICO is a National Business Member of the Schwartz Center at the Chairman Circle level, providing year-round benefits and essential support.
• MintzminorOthersMintz is a National Business Member at the Chairman Circle level and hosted the Thought Leadership Event on The Importance of Compassion in Front-Line Healthcare Delivery.
• Marsh McClennanminorOthersMarsh McClennan is a National Business Member at the Executive Circle level, providing year-round benefits and essential organizational support.
• Blue Cross Blue Shield of MassachusettsminorStrategic or Co-development PartnerSuccessfully implemented Schwartz Rounds in a healthcare insurance setting, demonstrating organizational culture transformation and employee well-being improvement. BCBSMA hosted a roundtable on this topic with the Schwartz Center.
• Bank of AmericaminorOthersBank of America is a National Business Member at the Leader Circle level, providing year-round benefits and essential organizational support.
• MedPro Group, a Berkshire Hathaway CompanyminorOthersMedPro Group is a National Business Member at the Leader Circle level, providing year-round benefits and essential organizational support.

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Institute for Healthcare Improvement (IHI): Independent nonprofit focused on healthcare quality and safety improvement through training, programs, and convenings. Highly comparable to the Schwartz Center as a mission-driven organization that delivers evidence-based programs to hospitals and health systems.
• Arnold P. Gold Foundation: Nonprofit advancing humanism and compassion in medicine through recognition programs, research, and education. Directly comparable in mission, programmatic structure (e.g., the Gold Humanism Honor Society), and healthcare workforce focus.
• The DAISY Foundation: Nonprofit recognition organization honoring extraordinary nurses through the DAISY Award. Comparable in its use of recognition programs to drive compassionate care and its nonprofit, donor-supported operating model.
• Planetree International: Nonprofit focused on patient-centered, compassionate care through certification, education, and consulting. Directly comparable as a mission-aligned nonprofit that partners with hospitals to operationalize a culture of compassion.
• The Beryl Institute: Global community of practice dedicated to improving the patient experience in healthcare. Comparable through its membership model, research output, and focus on advancing human-centered care across healthcare organizations.

Emerging players

• Dr. Lorna Breen Heroes' Foundation: Healthcare worker well-being foundation and founding collaborator in the ALL IN coalition alongside the Schwartz Center. Comparable in mission focus (clinician mental health and well-being) and nonprofit funding model, though narrower in programmatic depth today.

Broad incumbents

• American Hospital Association (AHA): Large, established national association representing U.S. hospitals and health systems. Operates broadly in the same healthcare-improvement space with overlapping capabilities (advocacy, education, recognition) but does not specialize in the compassion/well-being niche.
• Press Ganey: For-profit leader in patient experience measurement and healthcare workforce analytics. Comparable as a partner of the Schwartz Center and through its quantitative work in patient experience, but operates as a much larger commercial incumbent rather than a nonprofit.
• American Medical Association (AMA): Large professional association for physicians with growing focus on clinician well-being through the AMA Ed Hub and Joy in Medicine program. Operates broadly in healthcare with partial overlap on the compassion and well-being agenda.

Others

• Accreditation Council for Graduate Medical Education (ACGME): Accrediting body for U.S. residency and fellowship programs with emerging emphasis on well-being and humanistic culture. Related ecosystem player that influences the standards the Schwartz Center's programs help hospitals meet, though not a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/theSCCH
• Facebookfacebook.com/theschwartzcenter
• LinkedInlinkedin.com/company/the-schwartz-center-for-compassionate-healthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Schwartz Center for Compassionate Healthcare