City of Malden

What City of Malden does

The City of Malden is a municipal government entity incorporated in 1649 in the Commonwealth of Massachusetts (Middlesex County), serving residents of the city of Malden in the Greater Boston area under a mayor-council form of government led by Mayor Gary Christenson. It delivers the full range of municipal services through City Hall at 215 Pleasant Street, a network of department offices (Police, Fire, Public Works, Water Utilities, Library, Senior Center, Teen Enrichment Center, Recreation, Cemetery, Housing Authority, Public Schools), and field services. Its operating model is funded through property taxes, motor vehicle excise taxes, water and sewer utility billing, service fees and permits, and federal and state grants including HUD Community Development Block Grants and FEMA funding.

The city's primary digital platform is the CivicPlus CivicEngage website at cityofmalden.org, which provides online bill pay, service requests, meeting agendas, and a Notify Me email and SMS alert system. Resident issue reporting runs through SeeClickFix (mobile and web), and the city operates a GIS mapping system for infrastructure and planning use, with public transit integration via the MBTA Orange Line at Malden Center and Bluebikes bike-sharing. The website is designed to comply with WCAG 2.0 A/AA and Section 508 accessibility standards, with a Language Access Department and assistive technology support.

Its business model is that of a tax-supported public agency rather than a commercial enterprise: there is no equity ownership, no public listing, and no standard revenue disclosure. The FY2027 Adopted Budget is published as a PDF, and a 2025 grant pipeline includes approximately $882K in Municipal Block Grant funds, $852.8K for Salem Street improvements, $850K in federal public buildings funding, and $500K from MassDOT. Key differentiators include Gateway City designation, SolSmart Bronze solar recognition, Green Communities designation, and the Bloomberg Philanthropies Youth Action Fund and MassDevelopment Accelerator affiliations secured in 2026.

Name

City of Malden

Legal name

City of Malden

Website

https://cityofmalden.org

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Malden is a municipal government in Greater Boston (incorporated 1649) that delivers public safety, public works, utilities, education, health, and community services to Malden, Massachusetts residents and businesses, funded by property taxes, fees, and state and federal grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (9251), Individual and Family Services (6241), Correctional Institutions (922140)

SIC

Electric, Gas & Sanitary Services (4900), Refuse Systems (4953), Services-Social Services (8300)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Local Education Authorities & Municipal Education Offices (EDADABAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), Juvenile Detention & Youth Custody Services (BPAKANAC)

Keywords

• Municipal government services
• Public safety services
• Water and sewer utilities
• Public works operations
• Public education services

Headquarters

HQ city

Malden

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Property Tax: Primary revenue source for municipal operations funded through property taxes assessed annually
2. Excise Taxes: Motor vehicle excise taxes and other excise revenues collected by the city
3. Service Fees and Permits: Fees for building permits, health permits, parking tickets, trash tags, and various municipal services
4. State and Federal Grants: Federal Emergency Management Agency, Environmental Protection Agency, MassDevelopment, and various state agency grants for infrastructure, housing, and community development
5. Water and Sewer Billing: Revenue from water utilities and sewer services provided to residents and businesses
6. Community Development Block Grants: HUD-funded CDBG program revenue for housing, infrastructure, and community development activities

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

The City of Malden is a municipal government that delivers a full range of public services to residents and businesses within its jurisdiction. Core offerings include public safety (police and fire), public works, water and sewer utilities, trash and recycling collection, public K-12 education, public library services, parks and recreation, senior and teen services, health and human services, permitting and inspections, parking enforcement, veterans' services, and affordable housing through the Malden Housing Authority. Services are delivered in person at City Hall and field offices, online through the CivicEngage portal and SeeClickFix, and at community facilities such as the library, senior center, and teen center.

Product overview

The City of Malden operates a comprehensive digital services platform built on the CivicPlus CivicEngage system. The core offering is the official website (cityofmalden.org) which serves as a unified portal for all municipal services. Key modules include the Notify Me notification subscription service for email/SMS alerts, the Malden Community Hub for posting community events and causes, Online Bill Pay for utility and tax payments, an Accessibility Services suite including Language Access support and ADA compliance tools, a Boards and Commissions application portal for citizen participation in local government, SeeClickFix for resident issue reporting, a searchable Staff Directory, and the Malden Community Electricity Program. The platform also integrates MBTA transit services and Bluebikes bike-sharing for transportation options.

Differentiator

Problem solved

Functional benefit

Products and services

• Police Department Services Law enforcement services for the City of Malden, including 24/7 emergency response, communications center, evidence control, juvenile unit, domestic violence unit, school resource officers, K-9 unit, firearms licensing, detail office, crime analysis, and bureau of records. Headquartered at 800 Eastern Avenue.
• Fire Department Services Fire suppression, prevention, and emergency response services, including the Fire Alarm Division, Fire Prevention Bureau, and emergency management. Headquartered at 1 Sprague Street.
• Public Works Services Public infrastructure and municipal services including street maintenance, trash and recycling collection (pay-as-you-throw), street sweeping, and park maintenance. Operations based at 356 Commercial Street.
• Water and Sewer Utilities Water distribution, sewer services, and water utility billing provided to residents and businesses in Malden on a usage-based monthly billing cycle. Operations based at 356 Commercial Street (DPW Yard).
• Trash and Recycling Collection Residential waste collection service using pay-as-you-throw bags for trash disposal and curbside recycling pickup.
• Parking Services Metered parking and parking permits for downtown and residential areas in Malden. Operations based at 7 Jackson Street.
• Malden Public Library Public library services including book lending, research resources, and art galleries, operated from the Converse Memorial Library building at 36 Salem Street.
• Malden Public Schools (K-12 Education) K-12 public education services across multiple schools including Beebe School, Ferryway School, Forestdale School, Linden School, Salemwood School, and Malden High School. Governed by the School Committee chaired by the Mayor.
• Recreation Department Programs City recreational programs and facilities managed from the Recreation Department office at 32 Pearl Street. Includes programming for residents of all ages.
• Senior Center Services Senior services and programs for elderly residents, including social activities, health programs, and transportation assistance. Operated from 7 Washington Street, Monday-Friday 8 a.m. to 3 p.m.
• Teen Enrichment Center (MTEC) Teen programs and services including after-school programs, summer employment, career development, and safe recreational activities. Operated from 7 Washington Street, Monday-Friday 2:30 p.m. to 8 p.m.
• Inspectional Services and Permitting Building inspections, code enforcement, and permit issuance including building permits, health permits, and zoning enforcement. Lead by the Building Commissioner.
• Health and Human Services Public health programs and social services for Malden residents, including health inspections, public health initiatives, and human services support.
• Veterans' Services Assistance to veterans in Malden, including benefits counseling and support services.
• Malden Housing Authority Affordable housing programs and housing rehabilitation services for low-income residents. Located at 630 Salem Street.
• Cemetery Department Cemetery services and operations for the city, located at 150 Forest Street.
• Emergency Management City-wide emergency preparedness, response coordination, and emergency alert services.
• Malden Community Electricity Program Community electricity aggregation program contracted with Dynegy, providing alternative energy options for Malden residents.

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered flagship, core and minor.

• Bloomberg PhilanthropiesflagshipStrategic or Co-development Partner · 1 January 2026Malden joined Bloomberg Philanthropies Youth Action Fund to activate youth in climate solutions, providing resources and framework for youth-led climate initiatives in the city.
• MassDevelopmentflagshipStrategic or Co-development Partner · 1 January 2026Malden selected for MassDevelopment Accelerator program providing suite of tools and resources for downtown economic development. Program includes economic development planning and implementation support.
• MBTA (Massachusetts Bay Transportation Authority)coreStrategic or Co-development Partner · 4 September 2024Malden Center MBTA station provides Orange Line access to Boston. The city participates in MBTA programs including income-eligible reduced fare program offering approximately 50% off fares for low-income residents. The MBTA has collaborated with Malden on public art installations at the transit station.
• Action for Boston Community Development (ABCD)coreStrategic or Co-development Partner · 4 September 2024ABCD provides in-person support locations for MBTA income-eligible reduced fare program applications. ABCD is a longtime community partner in Malden providing services including financial assistance, Head Start, and workforce development programs.
• Massachusetts Association for Community Action (MASSCAP)coreStrategic or Co-development Partner · 4 September 2024MASSCAP network provides in-person support locations for MBTA income-eligible reduced fare program across the MBTA service area. Their network of community action agencies helps connect residents to transit affordability programs.
• Department of Transitional Assistance (DTA)coreStrategic or Co-development Partner · 4 September 2024DTA allows MBTA riders to demonstrate income-eligibility through existing DTA program enrollment (SNAP, TAFDC, EAEDC, MassHealth programs) for reduced fare program qualification.
• Mystic River Watershed Association (MyRWA)coreStrategic or Co-development PartnerMyRWA selected an artist-in-residence for mural project at Malden Senior Center/Teen Center building. Project designed with input from intergenerational group of Malden seniors and teens.
• Boda BorgminorStrategic or Co-development PartnerLocal business Boda Borg funded public art mural and participated in downtown public art program. Company also celebrates decade of operation in Malden.
• Street Theory CollectiveminorStrategic or Co-development PartnerArtist collective led by Rob 'Problak' Gibbs providing artist development and public art residency programs for Boda Borg mural project.
• Chamber of CommercecoreStrategic or Co-development PartnerMaldon Chamber of Commerce collaborates on ribbon-cutting ceremonies for new businesses and economic development activities.
• Massachusetts Water Resource AuthoritycoreStrategic or Co-development PartnerMWRA provides regional water supply and wastewater management services that benefit Malden residents.
• National GridminorOthersNatural gas utility provider conducting gas meter replacements as required by Massachusetts law.

Scale indicators8 records

Recent moves6 records

Direct peers

• City of Revere, MA: Gateway City in Greater Boston with similar mid-size population, MBTA Blue Line access, and comparable urban municipal service delivery model.
• City of Somerville, MA: Direct peer municipality in Greater Boston, similar population size, MBTA transit access, Gateway City designation, and comparable full-service municipal operations including police, fire, public works, and schools.
• City of Medford, MA: Adjacent Greater Boston municipality with similar population, MBTA Orange Line access, comparable municipal services structure, and shared regional context (Middlesex County).
• City of Everett, MA: Adjacent Gateway City with comparable population, MBTA transit connectivity, and similar urban municipal operations including Encore Boston Harbor-related economic development activity.
• City of Chelsea, MA: Gateway City in Greater Boston with similar population, MBTA transit access, and comparable municipal service delivery; shares demographic and economic development profile.
• City of Lynn, MA: Larger Gateway City in Massachusetts with similar municipal structure, MBTA commuter rail and transit connections, and comparable urban service delivery challenges.
• City of Waltham, MA: Mid-sized Massachusetts city with similar population, MBTA commuter rail access, comparable university-influenced economy, and similar full-service municipal operations.
• City of Quincy, MA: Major Gateway City in Greater Boston with MBTA Red Line access, comparable population size, and similar comprehensive municipal service structure.
• Town of Brookline, MA: Adjacent Greater Boston municipality with MBTA Green Line access, comparable population, and similar comprehensive municipal service delivery model including public works, schools, and recreation.

Broad incumbents

• City of Cambridge, MA: Larger and more established Greater Boston municipality with overlapping municipal services, MBTA transit access, and shared regional context; serves as a benchmark for urban municipal operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TheCityofMalden
• YouTubeyoutube.com/user/CityOfMalden
• Facebookfacebook.com/cityofmalden
• LinkedInlinkedin.com/company/city-of-malden
• Instagraminstagram.com/cityofmalden
• TikToktiktok.com/@cityofmalden

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles25 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Malden