NTT Nexia

Name

NTT Nexia

Legal name

株式会社NTTネクシア

Website

https://ntt-nexia.co.jp

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Contact Center & Business Process Outsourcing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (5611)

SIC

Services-Management Consulting Services (8742), Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Onboarding, KYC & Account Verification Support (BPAAABAG)

akta.pro secondary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Contact center services
• Business process outsourcing
• Customer experience solutions
• Multilingual communication services
• Bank agency operations

Headquarters

HQ city

Sapporo-shi

HQ country

Japan

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contact Center BPO Services: Outsourced contact center operations including inbound customer service, outbound sales, and support functions. Revenue generated through long-term outsourcing contracts with enterprise clients.
2. Business Process Outsourcing: Back-office operations including administrative tasks, data entry, finance support, IT help desk, and government support services. Typically structured as managed service contracts.
3. Bank Agency Services: Banking agency services as authorized by Shiga Bank, including deposit acceptance, loan mediation, and foreign exchange services. Licensed bank agency operation.
4. IT Solutions: Technology solutions including chatbot, voicebot, RPA, and digital communication tools, often bundled with operational services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

NTT Nexia provides outsourced contact center operations and business process outsourcing (BPO) services, supported by IT solutions including AI voicebots, chatbots, RPA (WinActor), visual IVR, and SMS delivery. The company also operates as a licensed bank agency for Shiga Bank and delivers CX strategy consulting including VOC analysis and NPS benchmarking. Services span inbound/outbound customer support, back-office operations, multilingual communication, help desk, and government/municipal citizen services.

Product overview

NTT Nexia operates as a comprehensive customer communications and business process outsourcing company, offering a platform-plus-modules architecture centered on contact center solutions. The core offerings include next-generation contact centers with omnichannel capabilities, AI-powered voice and chat solutions (ボイスボット and チャットボット), and RPA automation tools like WinActor. The company provides a full spectrum of BPO services spanning local government support, finance support, IT help desk, and business support operations. CX strategy services including NPS benchmarking, social listening, and VOC analysis complement the operational offerings. NTT Nexia leverages AI and digital technologies to create integrated human-digital communication services, serving industries across finance, government, telecommunications, retail, and manufacturing.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center (Call Center) Operations

Quantifiable outcome

• Non-face-to-face contract rates increased through automation implementation
• +2 more outcomes

Named customers14 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature9 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Shiga Bank (滋賀銀行)coreChannel Partner/ Reseller/ DistributorNTT Nexia operates as a licensed bank agency for Shiga Bank, authorized by the Kanto Finance Bureau (Registration No. 381). Provides deposit account services, consumer loan intermediation, and foreign exchange transaction services on behalf of Shiga Bank.
• NTT Group CompaniescoreStrategic or Co-development PartnerOperates as part of NTT Group, leveraging the ONE CONTACT initiative for integrated customer touchpoint services across the group. Collaborates with NTT DoCoMo, NTT East, and NTT West for comprehensive solutions.
• Alliance Partners (Recruiting)minorGTM or Marketing PartnerNTT Nexia actively seeks alliance partners to expand service capabilities and coverage. Looking for partners to collaborate and provide enhanced services together.

Scale indicators2 records

Recent moves3 records

Expansion highlights6 records

Broad incumbents

• Foundever (formerly Sitel/Sykes): Global CX/BPO provider with omnichannel and AI-augmented agent services for enterprise and financial-services clients — comparable operating model and financial-services vertical emphasis to NTT Nexia.
• Teleperformance SE: Global leader in outsourced omnichannel customer experience management, serving enterprise clients across industries — comparable business model at scale, and a potential competitive force as multinationals standardize BPO partners across APAC.
• Concentrix Corporation: Large global customer experience and BPO provider with digital, AI, and analytics capabilities — competes with NTT Nexia for enterprise digital CX mandates at multinational accounts and serves as a scale benchmark.

Direct peers

• Transcosmos Inc. Japan's largest independent BPO and contact-center operator, offering outsourced customer support, digital marketing, and contact-center services to enterprise and government clients — directly comparable to NTT Nexia's omnichannel/BPO model and target verticals.
• KDDI Evolva (formerly KDDI Business Call): Telco-affiliated Japanese contact-center and BPO subsidiary under KDDI, providing outsourced customer support and back-office services — comparable in structure (carrier-affiliated BPO) and offerings to NTT Nexia's NTT Group positioning.
• Bell Systems 24 Holdings (now ALink Inc.): Major Japanese contact-center and BPO provider serving financial, public sector, and enterprise clients with call-center operations and digital CX — directly comparable customer base and service mix to NTT Nexia.
• Will Group / Willco (Japanese BPO/CC): Japanese BPO and contact-center operator with strong footprint in government, telecom, and financial services verticals — directly overlapping NTT Nexia's customer segments and offering portfolio.

Others

• Genpact: Global professional services firm focused on finance, banking operations, and digital transformation outsourcing — comparable to NTT Nexia's regulated-industry BPO work (banking back-office, KYC/AML) but oriented toward larger-scale transformation engagements.
• NTT Data Corporation: IT services and consulting arm of NTT Group with deep financial-services and public-sector DX practices — group sibling to NTT Nexia with overlapping verticals and potential co-sell motion on AI/automation engagements.

Emerging players

• Crest AI / Cresta: AI-native real-time agent-assist and contact-center intelligence platform — represents the emerging tech-enabled competitor whose in-house AI tooling could displace portions of traditional BPO seat volume NTT Nexia currently services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ntt-nexia
• Facebookfacebook.com/NTTNexia
• LinkedInlinkedin.com/company/ntt-nexia

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NTT Nexia