KDDI Evolva

Name

KDDI Evolva

Legal name

アルティウスリンク株式会社 (Altius Link Corporation)

Website

https://k-evolva.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Altius Link Corporation (KDDI Evolva) is a Tokyo-based BPO and IT services subsidiary of KDDI Corporation, providing contact center outsourcing, system integration, IT outsourcing, HR/staffing services, and government digital administrative BPO to Japanese enterprises, financial institutions, and government agencies.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Professional Employer Organizations (561330), Human Resources Consulting Services (541612), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Provider Network, Credentialing & Contracting Support (BPAAAFAI)

akta.pro secondary industries

Core HR & HRIS (BPACAPAA), HRIS/HCM Implementation & EOR Platform Services (BPACAHAJ)

Keywords

• Business process outsourcing
• Contact center services
• IT outsourcing solutions
• System integration services
• HR outsourcing services

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. BPO Services: Outsourcing services including contact center BPO, HR outsourcing, digital government BPO, and assessment/consulting. Revenue is generated through service contracts, likely on a per-seat or managed services basis.
2. IT Solutions: Engineer dispatch, IT outsourcing, and system integration services.
3. Software/SaaS Subscriptions: Cloud-based platforms including HRstation (staffing management), Carezou (nursing care billing), and voice guidance creation services.
4. Directory and Utility Services: 104 telephone directory inquiry service and telegram (Denpoppo) service.

Distribution channels3 records

Marketing channels6 records

Core offering

KDDI Evolva (legally Altius Link Corporation) is a Japanese business process outsourcing and IT services company operating under the KDDI group. The company provides contact center BPO, HR outsourcing, system integration, engineer dispatch, IT infrastructure outsourcing, and cloud-based workforce management platforms. It also operates data-driven digital BPO under the Altius One service brand and niche consumer/utility services such as the Denpoppo telegram service, 104 telephone directory inquiries, and the Carezou cloud-based nursing care billing platform.

Differentiator

Problem solved

Functional benefit

Brands

• Altius One: Data-driven digital BPO service brand that resolves business challenges through data analytics

Products and services

• Contact Center Outsourcing (アウトソーシング)

Named customers57 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Broad incumbents

• NTT Data Group: Japan's largest IT services and system integration conglomerate, routinely bidding against Altius Link on government DX, public sector IT outsourcing and enterprise system integration mandates.
• Fujitsu Limited: Major Japanese IT services and system integrator providing IT outsourcing, managed services and digital BPO-style offerings that overlap with Altius Link's IT solutions portfolio.
• Accenture Japan: Global consulting and IT services giant with deep Japan operations, competing for the same assessment, consulting, system integration and digital transformation work as Altius Link's assessment and SI services.

Direct peers

• Teleperformance: World's largest contact center BPO operator with Japan presence, comparable outsourced customer support and digital CX operating model targeting Japan enterprise and government buyers.
• Transcosmos: Japan's largest publicly listed BPO and contact center operator, offering nearly identical contact center outsourcing, digital customer service and HR-adjacent services to the same large-enterprise and government buyer base as Altius Link.
• Concentrix: Global BPO/CX leader active in Japan with contact center, HR and digital services, competing for the same multinational and large-enterprise RFPs Altius Link pursues through Altius One and BPO services.
• BellSystem24 Holdings: Major Japanese contact center BPO provider listed on TSE, directly competing for the same inbound/outbound contact center contracts across finance, telecom and public sectors as Altius Link.
• Foundever (formerly Sitel/TTEC): Global CX/BPO operator with Japan operations serving enterprise customer experience, sales and digital support needs in the same segments (financial services, telco, retail) as Altius Link.
• AP Minds (formerly APLUS MARKETING): Japanese BPO specialist providing digital customer experience and contact center services, overlapping heavily with Altius Link's BPO/contact center and digital government offerings.

Emerging players

• Genpact: Global digital BPO and enterprise AI services firm with Japan/APAC presence, increasingly competing for digitally enabled BPO and finance/accounting process transformation work that overlaps with Altius One's data-driven digital BPO focus.

Market position

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KDDI Evolva