Name

ITIL Training Academy

Legal name

IT Service Management Limited

Website

https://itil.org.uk

Company type

Private

Operating status

Operating

Ownership category

akta.pro rank

Product category

Professional Training & Certification

NAICS

Computer Training (61142), Professional and Management Development Training (611430)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Information Technology (IT) & Cybersecurity Certifications (EDAAANAA)

akta.pro secondary industries

Project, Process & Quality Certification Prep (PMP, PRINCE2, Lean Six Sigma, ITIL) (EDANAIAE), Training Delivery Services (Onsite/Virtual Instruction, Workshops, Coaching) (BPAEANAN), Systems Administration & IT Operations (Windows/Linux, Monitoring, ITSM) (EDABAFAH)

Keywords

• ITIL certification training
• IT service management courses
• Professional certification programs
• Corporate training services
• Online e-learning courses

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Course Training Fees: Primary revenue stream from instructor-led and self-paced ITIL certification training courses. Courses are priced per individual or as corporate group packages with volume discounts.
2. Knowledge Pass Subscriptions: 12-month subscription product (Knowledge Pass) allowing access to multiple courses, non-refundable and non-cancellable once purchased.
3. FlexiPass: Purchase of a course in a specific location without specifying preferred training date, valid for 6 months.
4. Examination Fees: Examination voucher fees passed through to examination institutes including PeopleCert.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

ITIL Training Academy delivers accredited ITIL certification training courses covering ITIL 4 and ITIL 5 frameworks across Foundation, Managing Professional, Strategic Leader, Transformation, and Practice Manager streams. Courses are offered via online self-paced e-learning, live virtual classrooms, in-person classroom training at 490+ locations, and onsite corporate training programs, with examinations administered through PeopleCert.

Product overview

ITIL Training Academy is a PeopleCert-accredited training organisation offering globally recognised ITIL certification courses across multiple delivery formats: classroom, virtual/instructor-led, and e-learning/self-paced. The portfolio spans ITIL Version 4 and Version 5 (ITIL 5) certifications across five main topic areas: Foundation Level, Managing Professional (MP), Strategic Leader (SL), ITIL 5 Transformation, and Extension Modules/ Practice Manager (PM). The product line includes 40+ distinct courses ranging from entry-level Foundation to advanced Strategic Leader, covering topics such as incident management, problem management, change enablement, cloud services, sustainability, and digital and IT strategy. Training delivery modes include individual online access, virtual classrooms, and corporate onsite programmes with volume-based pricing. Supplementary resources include interview preparation tools and official ITIL books.

Differentiator

Problem solved

Functional benefit

Products and services

• ITIL Version 5 Foundation Certification The foundational-level ITIL Version 5 qualification covering modern ITIL concepts for digital products, services, and value creation, designed for the AI-powered digital revolution. Aimed at IT professionals beginning their ITIL certification journey.
• ITIL Version 5 Foundation Bridge Training A bridge course for professionals who already hold an ITIL certification, enabling them to update their knowledge to align with ITIL Version 5.
• ITIL 4 Foundation Training The entry-level ITIL 4 qualification providing an understanding of the main concepts behind ITIL, including lifecycle stages and terminology.
• ITIL 5 Managing Professional (MP) Certification Path A comprehensive certification path covering practical and technical capabilities for managing modern IT-enabled products, services, experiences, and transformation initiatives.
• ITIL 5 Product Certification Provides a practical understanding of product-focused service management within modern digital organisations, explaining how products enable value creation and align with the ITIL Value System.
• ITIL 5 Service Certification Delivers practical understanding of modern service management in digital organisations, covering how services are designed, delivered, and supported through value co-creation and lifecycle-based thinking.
• ITIL 5 Experience Certification Introduces experience-led product and service management within modern digital environments, focusing on value co-creation, service interactions, and lifecycle-aligned experience thinking.
• ITIL (Version 5) Managing Professional (MP) Transition Certification Course An upgrade course for experienced ITIL professionals covering key updates across ITIL Product, Service, Experience, and Transformation to the latest ITIL framework.
• ITIL 4 Managing Professional Transition Module Enables professionals with credits from Intermediate modules in the ITIL v3 scheme to transition to ITIL 4 Managing Professional.
• ITIL 4 Specialist Create, Deliver and Support (CDS) One of the modules forming the ITIL 4 Managing Professional stream, covering how to create, deliver, and support IT services.
• ITIL 4 Specialist: Drive Stakeholder Value (DSV) A Managing Professional module covering all types of engagement and interaction between a service provider and their customers, users, and suppliers.
• ITIL 4 Specialist: High Velocity IT Training A Managing Professional module focused on high-velocity IT practices, covering resilience, automation, and fast feedback loops for organisations adopting agile and DevOps.
• ITIL (Version 5) Strategy Certification Course Introduces strategic thinking for managing digital products and services, focusing on how strategy, governance, and prioritisation guide value creation and portfolio decisions.
• ITIL 4 Strategist: Direct, Plan and Improve A Managing Professional stream module covering how to create a learning and improving IT organisation.
• ITIL 4 Leader: Digital and IT Strategy Certification A Strategic Leader module on formulating strategic IT plans for digital transformation.
• ITIL (Version 5) Transformation Certification Training Focuses on enabling and governing transformation initiatives across modern service organisations using the ITIL framework.
• ITIL 4 Specialist: Acquiring and Managing Cloud Services Training Extension module covering skills to manage cloud service lifecycles effectively.
• ITIL 4 Specialist: Sustainability in Digital and IT Training Extension module focused on driving sustainable value through responsible digital and IT practices.
• ITIL 4 Specialist: Business Relationship Management Course Extension module strengthening collaboration between IT and the business for shared success.
• ITIL 4 Specialist: IT Asset Management Training Extension module for gaining control of IT assets to drive cost-efficiency and compliance.
• ITIL 4 Practice Manager Module Set (Monitor Support Fulfil, Plan Implement Control, Collaborate Assure Improve, Incident Management, IT Asset Management, Release Management, Change Enablement, Service Configuration Management, Deployment Management, Supplier Management, Relationship Management, Problem Management, Service Level Management, Service Request Management, Information Security Management, Monitoring and Event Management, Service Desk) The ITIL 4 Practice Manager (PM) module set covers specialist and practitioner certifications focused on individual ITSM practices including incident, problem, change, release, deployment, supplier, service desk, service level, service request, information security, monitoring and event, configuration, relationship, and asset management, plus the specialist modules Monitor Support Fulfil, Plan Implement Control, and Collaborate Assure Improve. Targeted at practitioners implementing and operating ITIL processes.
• Corporate/Onsite Training Custom training solutions for corporate clients including volume-based pricing discounts, dedicated account management, and training delivered at client-specified sites worldwide. Aimed at organizations upskilling multiple IT staff members.
• Online/Self-Paced Training E-learning and self-paced online training delivery with access granted for 90 days from purchase date. Targeted at individual learners and remote teams.

Quantifiable outcome

• 60% Faster Incident Resolution Times
• +7 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• PeopleCertcoreStrategic or Co-development PartnerPeopleCert is the examining institute and certification body for ITIL. They deliver all ITIL exams including online exams with remote proctoring. The company transfers learner data to PeopleCert for exam registration, marking, and certificate issuance. ITIL Training Academy is an Accredited Training Organisation (ATO) authorized by PeopleCert to deliver ITIL certification courses.
• APM GroupminorOthersExamination institute that may receive learner data for exam delivery purposes, similar to PeopleCert and other certification bodies mentioned.
• APMG InternationalminorOthersExamination institute that may receive learner data for exam delivery purposes as part of service provision.
• The Open GroupminorOthersExamination institute that may receive learner data for exam delivery purposes as part of the broader certification ecosystem.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Good e-Learning: Online-first PeopleCert-accredited training provider offering self-paced ITIL, PRINCE2, and other professional certifications. Competes head-to-head with ITIL Training Academy in the online self-paced segment for individual learners globally.
• QA Ltd: UK-headquartered IT and business training provider offering classroom, virtual, and onsite corporate training across ITIL, cloud, and project management certifications. Direct competitor in UK enterprise IT training market.
• Global Knowledge: Worldwide IT training company delivering ITIL, AWS, Cisco, and Microsoft certification courses via classroom, virtual, and onsite formats. Directly comparable multi-format delivery model and enterprise focus.
• KnowledgeHut: Global training provider offering ITIL, Agile, PMP, and other professional certifications through live virtual and classroom delivery. Comparable course catalog and multi-channel GTM targeting individual and corporate learners.
• Firebrand Training: UK-based accelerated IT training provider delivering ITIL, Microsoft, AWS, and cybersecurity certifications with an intensive course format. Comparable UK origin, enterprise customer base, and ATO partnerships.
• Learning Tree International: Established IT and management training company offering ITIL, project management, and cybersecurity courses via classroom, onsite, and live online. Comparable enterprise training motion and UK/US market presence.

Broad incumbents

• Simplilearn: Larger digital education provider offering ITIL, PMP, cloud, and cybersecurity certifications through bootcamp-style online programs. Broader portfolio but overlapping target audience in professional certification training.
• Pluralsight: Large-scale online technology skills platform covering cloud, security, and IT operations content. Adjacent to ITIL training but focused on broader tech skill development rather than formal certification prep.

Others

• PeopleCert: Owner of the ITIL trademark and the global examination body. Functions as a critical upstream partner and indirect competitor (they license ATOs and increasingly offer their own direct training pathways).

Emerging players

• Invensis Learning: Training provider offering ITIL, PMP, Six Sigma, and other professional certifications through virtual and self-paced formats. Comparable course portfolio with emerging presence in the same individual learner segment.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ITIL_Org_UK
• Facebookfacebook.com/ITILTrainingAcademy
• LinkedInlinkedin.com/company/itilorguk

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITIL Training Academy