InfoStore
VRC Companies, LLC (Vital Records Control) is a privately held records and information management provider offering physical storage, secure shredding, IT asset disposition, enterprise content management, and healthcare release-of-information services across 100+ North American locations, serving enterprise and mid-market clients in healthcare, banking, legal, education, and government.
- Company typePrivate
- Founded1990
- HeadquartersCleveland, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What InfoStore does
VRC Companies, LLC, operating as Vital Records Control (VRC), is a privately held Delaware-incorporated records and information management (RIM) services provider founded in 1990 and headquartered in Memphis, Tennessee. The company delivers an integrated information lifecycle platform spanning physical offsite records storage, secure paper and media shredding, healthcare release-of-information, enterprise content management, document scanning and digitization, and IT asset disposition. Its technology layer consists of proprietary, trademarked software platforms including VitalControl® (information governance and SSO-connected repository search), VitalChart® (medical record retrieval and electronic release of information), VitalWeb™ (records management software), VitalECM® (enterprise content management, workflow automation, intelligent document processing, and cloud hosting), and supporting sub-products (VitalScan, ImageSilo, VitalVault).
VRC serves enterprise and mid-market clients across at least ten verticals, with healthcare, banking, legal, and education positioned as primary segments, and also addresses government, financial services, insurance, manufacturing, retail/hospitality, transportation, and small business customers. Distribution is anchored by a 100+ location North American physical network (including Bahamas), direct enterprise field sales, vertical-dedicated client support, and self-service portals (VitalWeb, VitalChart, ImageSilo). The company is led by CEO Danny Palo, holds no disclosed parent or subsidiary entities, and is privately held with no disclosed funding rounds or institutional investors.
The business model is revenue-diversified across three mechanics: recurring monthly subscriptions for records storage (Standard Monthly Fee per carton) and scheduled shredding (minimum accounts with monthly invoicing); transaction-based fees for medical record releases (per-page, retrieval, certification, electronic delivery fees); and project-based professional services for scanning, ECM implementation, and workflow automation ($300 professional services; $67.50/hr ancillary). Pricing is quote-based and not publicly disclosed, and the company markets primarily through industry events (AHIMA26), content marketing, social channels, and client testimonials. Compliance with NAID, i-SIGMA, HIPAA, and FERPA standards is self-attested and positioned as a core differentiator.
InfoStore firmographics
Firmographics- Name
- InfoStore
- Legal name
- VRC Companies, LLC
- Website
- https://infostorerecords.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- VRC Companies, LLC (Vital Records Control) is a privately held records and information management provider offering physical storage, secure shredding, IT asset disposition, enterprise content management, and healthcare release-of-information services across 100+ North American locations, serving enterprise and mid-market clients in healthcare, banking, legal, education, and government.
- Ownership category
- akta.pro rank
InfoStore industry classification
Industry- Product category
- Records and Information Management Services
- NAICS
- Software Publishers (51321), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)
Keywords
Where InfoStore is headquartered
LocationHeadquarters
- HQ city
- Cleveland
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
InfoStore business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D
Revenue model
- Records Storage Services: Monthly storage fees for physical records held in secure offsite storage facilities. Fees may be in the form of Standard Monthly Fee (SMF). Storage services include offsite storage, specialized storage, tape vaulting, and underground storage options.
- Document Scanning and Imaging Services: Project-based or recurring scanning and digital image conversion services. Pricing based on volume (2.0 cu. ft. cartons per business day normal expected output), document preparation, and scanning specifications. Includes data capture services.
- Secure Shredding Services: Scheduled recurring shredding services and one-time/on-call shredding options. Minimum shredding accounts required with monthly invoicing for recurring services. Includes paper shredding, hard drive destruction, and product destruction.
- IT Asset Disposition (VITAD): Secure disposal of retired IT assets with options for scheduled recurring services or self-service collection boxes. Includes certified data destruction and environmentally responsible recycling.
- Release of Information Services: Fees for medical records release including VitalChart® fees for retrieval, storage, and delivery services, plus custodian fees from third-party providers. Includes per page copy fees, clerical labor, research fees, scanning, handling, shipping, and electronic delivery fees.
- Workflow Automation Services: Professional services for automating business processes including accounts payable, accounts receivable, and HR workflows. Professional Services at $300.00; other services at $67.50/hr.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Records Storage - Monthly subscription with variable fees |
| Other | Monthly | Enterprise Content Management - Project-based or recurring professional services |
| Transaction based/ take rate | Pay-as-you-go | VitalChart Release of Information - Transaction-based fees |
| Subscription | Monthly | VitalShred - Minimum account requirements with monthly billing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
InfoStore product offering
Product offeringCore offering
VRC provides integrated records and information management services covering the entire information lifecycle from document capture through secure destruction. Core offerings include offsite physical records storage, secure shredding, enterprise content management (document scanning, conversion, and workflow automation), health information management and Release of Information services, IT asset disposition, and a proprietary information governance platform. Services are delivered to enterprise and mid-market customers across healthcare, banking, legal, education, government, insurance, manufacturing, and retail/hospitality verticals.
Product overview
VRC (Vital Records Control) offers an integrated information management platform with four core product lines: VitalECM® (Enterprise Content Management for document scanning, conversion, workflow automation, and digital storage), VitalChart® (Health Information Management for Release of Information and medical records retrieval), VitalRecords® (Records Storage Solutions including offsite, specialized, and underground storage), and VitalShred® (Secure Shredding Services). These are unified through VitalControl® for information governance and VitalWeb for records management. Additional offerings include VitalScan (document digitization), ImageSilo (digital repository), VITAD (IT Asset Disposition), and VitalVault (vaulting services). The platform covers the entire information lifecycle from creation through secure destruction, serving industries including healthcare, banking, education, legal, government, and manufacturing.
Differentiator
Problem solved
Functional benefit
Brands
- VitalControl: Information governance platform for universal searches, dashboard metrics, retrieval requests, destruction planning, and SSO connectivity to internal and 3rd party repositories.
- VitalChart
- VitalShred
- VitalECM
- VitalWeb
- VitalScan
- ImageSilo
- VITAD
- VitalRecords
Products and services
- VitalControl® Information governance platform that centralizes all information repositories for universal searches, dashboard metrics, retrieval requests, and destruction planning; connects via SSO to internal, third-party, and VRC repositories. Sold to enterprise customers needing unified records oversight.
- VitalChart® Healthcare Release of Information service and medical record retrieval software enabling secure electronic exchange of records between healthcare providers and authorized requesters; HIPAA-compliant.
- VitalRecords® Records storage solutions including offsite storage, specialized storage, tape vaulting, and underground storage for physical and digital records held in secure facilities with monthly subscription billing.
- VitalShred® Secure shredding services including paper shredding (scheduled recurring or one-time), hard drive destruction, product destruction, and shredding events; minimum account requirements with monthly invoicing.
- VitalECM® Enterprise content management platform providing document conversion/scanning, document management software, workflow automation, digital mailroom, intelligent document processing, RPA, and cloud-based digital storage; project-based or recurring professional services pricing.
- VITAD® IT Asset Disposition service providing secure end-of-life disposal of retired technology including computers, servers, and mobile devices; certified data destruction, regulatory compliance, and environmentally responsible recycling; available as scheduled recurring services or self-service collection box with prepaid shipping.
Quantifiable outcome
- 100,000+ boxes of records storage across 11 cities for enterprise clients
- +4 more outcomes
Companies that use InfoStore
Customer profileNamed customers10 records
Segments10 records
Ideal customer profiles5 records
InfoStore technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature11 records
InfoStore partnerships and signals
Strategic signalScale indicators9 records
Recent moves6 records
Expansion highlights5 records
InfoStore competitors and assessment
Company assessmentBroad incumbents
- OpenText: Large enterprise information management software vendor offering document management, content services, and compliance solutions. Overlaps with VRC's VitalECM offering but is a much broader incumbent serving enterprise IT buyers globally.
- Veritas Technologies: Enterprise data protection and information governance vendor. Adjacent to VRC's VitalControl and ITAD offerings through backup, archiving, and compliance-focused data management capabilities.
Direct peers
- Cintas: Large uniform and business services provider with a document shredding and records management division. Competes with VRC on shredding services and uses its route-based sales force to cross-sell into the same SMB and enterprise customer base.
- Iron Mountain: The dominant global records and information management company offering physical storage, shredding, digital transformation, and data center services. Directly competes with VRC across all major service lines and is the most relevant comparable for size, scope, and business model.
- ProShred Security: Regional and national secure shredding franchise network offering on-site document and hard drive destruction services. Direct competitor to VitalShred, particularly for SMB and event-based shredding customers.
- Access Information Management: Mid-sized records management and information destruction provider serving enterprise customers across the U.S. Closely comparable to VRC in scale, service mix, and vertical focus, especially in document storage and shredding.
- Recall Holdings (Iron Mountain subsidiary): Former standalone records management competitor acquired by Iron Mountain; its service offerings overlap directly with VRC's records storage and digital conversion services, particularly for enterprise customers.
- Stericycle (Shred-it): Provider of secure information destruction services through the Shred-it brand, directly competing with VRC's VitalShred. Also offers regulated waste management, making it a broader incumbent in compliance-driven destruction.
Emerging players
- M-Files: Knowledge work and document management platform competing in the same enterprise content management space as VitalECM. Strong overlap in metadata-driven document retrieval, though without VRC's physical records capabilities.
- DocuWare: Cloud-based document management and workflow automation platform targeting mid-market customers. Comparable to VRC's VitalECM in functional scope, particularly for digital mailroom and workflow automation, but delivered as pure SaaS without physical services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks2 records
Key highlights6 records
Customer concentration
InfoStore social profiles
Digital presenceInfoStore compliance and trust
Trust signalCompliance3 records
InfoStore financial estimates
Financial estimateRevenue estimate
Valuation estimate
InfoStore leadership team
Management profileNumber of profiles
Profiles1 record
InfoStore funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
InfoStore M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about InfoStore
What does InfoStore do?
VRC provides integrated records and information management services covering the entire information lifecycle from document capture through secure destruction. Core offerings include offsite physical records storage, secure shredding, enterprise content management (document scanning, conversion, and workflow automation), health information management and Release of Information services, IT asset disposition, and a proprietary information governance platform. Services are delivered to enterprise and mid-market customers across healthcare, banking, legal, education, government, insurance, manufacturing, and retail/hospitality verticals.
Is InfoStore a public or private company?
InfoStore is a private company. It is classified as unknown and is currently operating.
When was InfoStore founded?
InfoStore was founded in 1990. It employs 11 to 50 people.
Where is InfoStore based?
InfoStore is headquartered in Cleveland, United States, in the North America region.
How does InfoStore make money?
Six revenue lines are on record. Records Storage Services are the primary driver. The others are document Scanning and Imaging Services, secure Shredding Services, IT Asset Disposition (VITAD), release of Information Services and workflow Automation Services.
Who are InfoStore's main competitors?
Broad incumbents on record are OpenText and Veritas Technologies. Direct peers are Cintas, Iron Mountain, ProShred Security, Access Information Management, Recall Holdings (Iron Mountain subsidiary) and Stericycle (Shred-it). Emerging players are M-Files and DocuWare.
Does InfoStore have an API?
No public API is recorded for InfoStore.
What industry is InfoStore in?
InfoStore's product category is Records and Information Management Services. Its primary akta.pro industry code is BPAEAMAE, End-User Computing Outsourcing (EUC / Desktop Services). Its NAICS code is 51321 and its SIC code is 7370.