pcvisit Software

Name

pcvisit Software

Legal name

pcvisit Software AG

Website

https://pcvisit.de

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

pcvisit Software AG is a German software company founded in 2004 that develops subscription-based remote support, remote access, and home office connectivity solutions primarily for IT service providers and SMBs in the DACH region, with over 15,000 customers served.

Ownership category

akta.pro rank

Headquarters

HQ city

Dresden

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscription (pcvisit PROFI): Annual subscription model for remote access software. Starting at 199 EUR/year for PROFI tier. Includes Web App, MobileSupport, and core remote support features.
2. Add-On Features: Optional add-ons including 1-Click RDP (29 EUR/year), Remote2Office, Ferndiagnose, and Leistungserfassung available as upgrades to base subscription.
3. Freemium/Trial: 14-day free trial for PROFI. FREE tier available with limited functionality.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

pcvisit Software AG develops and sells subscription-based remote support, remote access, and remote administration software for IT professionals and managed service providers. Its flagship pcvisit PROFI platform enables unattended remote PC control, browser-based access via Progressive Web App, integrated RDP, Zero Trust home office access, automatic session time tracking, and remote hardware diagnostics. The company sells primarily to IT service providers and SMBs in the DACH region with a Made-in-Germany positioning emphasizing data residency and DSGVO compliance.

Product overview

pcvisit Software AG offers a modular remote support and access software platform with a tiered product structure. The core offerings include pcvisit PROFI (full-featured primary platform), BASIC (entry-level), and FREE (evaluation tier). The platform operates through multiple access methods: native Supporter-Modul desktop application, browser-based MobileSupport Progressive Web App, and Remote-Host customer module. Add-on modules extend functionality including Remote2Office (VPN alternative for secure home office via RDP), 1-Click RDP (integrated remote desktop protocol access), Leistungserfassung (automatic session logging and time tracking), and Ferndiagnose (remote hardware diagnostics). The platform is designed primarily for IT service providers, managed service providers, and internal IT departments in German-speaking markets.

Differentiator

Problem solved

Functional benefit

Brands

• Remote2Office: Home office solution for secure remote access to office computers without VPN, based on RDP integration.
• 1-Click RDP
• Leistungserfassung
• MobileSupport
• pcvisit PROFI
• Ferndiagnose

Products and services

• pcvisit PROFI Flagship subscription-based remote support and access software for IT professionals and service providers. Enables remote desktop control, multi-user team collaboration, session management, browser-based MobileSupport access, and serves as the base tier into which add-ons such as 1-Click RDP, Remote2Office, Leistungserfassung, and Ferndiagnose are integrated.
• pcvisit BASIC Entry-level paid remote support subscription tier offering essential remote access features for smaller IT operations or occasional use cases, positioned between the FREE and PROFI tiers.
• pcvisit FREE Free tier of pcvisit software providing basic remote support capabilities for evaluation or limited personal use.
• pcvisit MobileSupport (Web App / Progressive Web App) Browser-based Progressive Web App that enables remote support access from any device via Chrome, Firefox, Opera, or Edge without installation, with automatic updates and two-factor authentication.
• Remote2Office VPN alternative based on Zero Trust and RDP that allows employees to securely access office computers from home without traditional VPN infrastructure or exposing the corporate network.
• 1-Click RDP Add-on that integrates Remote Desktop Protocol directly inside the pcvisit software so users can launch RDP sessions with a single click, with end-to-end encryption and without separate VPN or third-party RDP tools.
• Leistungserfassung (Performance Tracking) Add-on that automatically logs remote support sessions with second-accurate timestamps per customer and system, exportable to CSV/Excel, enabling IT service providers to bill more accurately (claimed up to 30% revenue uplift).
• Ferndiagnose (Hardware Diagnostics)

Quantifiable outcome

• Up to 30% revenue increase for IT service providers through automatic time tracking
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Two partnerships are on record, tiered minor.

• DataGuardminorStrategic or Co-development PartnerDataGuard provides data protection expertise for pcvisit to ensure GDPR compliance. DataGuard supports pcvisit in privacy and data protection matters.
• StartGastminorStrategic or Co-development PartnerStartGast is referenced in the CTO Podcast as a relevant resource and partner for IT-related discussions and industry insights.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• TeamViewer: German-headquartered global leader in remote access and IT support software. Direct competitor across pcvisit's core PROFI and Remote2Office use cases with significantly greater scale and brand recognition.
• AnyDesk Software: Stuttgart-based remote desktop software provider serving IT support professionals and SMBs. Closely comparable in target customer (IT service providers), geography (DACH roots), and subscription pricing model.
• Splashtop: Remote access and remote support SaaS targeting IT service providers, MSPs and SMBs. Direct overlap on subscription-based remote support for managed service workflows.
• ConnectWise ScreenConnect: Remote support solution purpose-built for MSPs and IT service providers, tightly integrated with the ConnectWise RMM/PSA ecosystem. Directly competes for the same IT-Dienstleister customer segment that anchors pcvisit's business.
• ISL Online (ISL Light): Slovenia-headquartered remote desktop and remote support software for IT professionals with a strong emphasis on security and self-hosting. Comparable in feature set, target buyer (IT service providers), and European data-residency positioning.

Broad incumbents

• BeyondTrust: Enterprise privileged remote access and support vendor with broader portfolio across identity security and vulnerability management. Overlaps with pcvisit on secure remote support but addresses larger enterprise buyers.
• LogMeIn / GoTo (GoTo Resolve): Long-established remote access and IT support suite (GoToResolve) sold to SMBs and enterprises globally. Broader incumbent offering overlapping with pcvisit on remote support but not focused on the German IT-Dienstleister niche.
• Microsoft Remote Desktop: Built-in Windows RDP functionality bundled with the Windows ecosystem and Azure Virtual Desktop. Compresses the basic remote access use case at zero marginal cost, particularly relevant given pcvisit's 1-Click RDP positioning.

Emerging players

• Atera: All-in-one RMM + PSA + remote access platform purpose-built for MSPs. Emerging player competing for the same IT service provider buyer with integrated remote support that pcvisit lacks.
• RustDesk: Open-source remote desktop alternative gaining adoption among privacy-conscious European users and IT professionals. Threatens pcvisit's lower-tier SMB/freemium positioning with a free, self-hostable alternative.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCE7BgGh9oY5hXQxZJy4KJ9w
• Xx.com/pcvisitsoftware
• LinkedInlinkedin.com/company/pcvisitsoftware-ag

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about pcvisit Software