CCNG
CCNG is a 1991-founded, privately held membership community of over 10,000 contact center and customer experience professionals offering individual and corporate subscriptions, Town Halls, regional events, and an Academy consultant network.
- Company typePrivate
- Founded1991
- HeadquartersFort Worth, United States
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What CCNG does
CCNG (Customer Care Network Group / CCNG International, Inc.) is a membership-based professional community for contact center and customer experience professionals, founded in 1991 by David Hadobas in Fort Worth, Texas. The organization operates a peer-driven model in which members lead discussions rather than consuming vendor-produced content, addressing what its founder identified as a long-standing gap in genuine, practitioner-led education for contact center managers navigating rapid technology change, high turnover, and rising customer expectations. CCNG serves a self-reported community of more than 10,000 professionals across industries including hospitality, financial services, credit unions, technology, and consulting.
The underlying technology footprint is intentionally lightweight: a WordPress-based public site (ccng.com) for marketing and self-service signup, a separate member portal (members.ccng.com) for authentication, a Slack workspace for asynchronous member communication, and a searchable member directory for direct peer connections. There is no public API, no native mobile app, and no disclosed AI/ML features. Programming is delivered through monthly members-only Town Halls (e.g., the Q3 2026 session led by Nate Brown), small group sessions capped at 10 participants, a three-part Knowledge Management Education Series, in-person regional networking events hosted in partnership with member organizations, a member-contributed blog publishing weekly, and an open LinkedIn Group for top-of-funnel content sharing.
CCNG's business model is subscription-based across two tracks: Individual Memberships priced at $75/month or $750/year, and Corporate Memberships priced at $2,400/year covering up to 4 team members with additional seats at $150 each. A higher-tier Magnet Program (with its own Executive Director, Lon Hendrickson) provides access to the Academy consultant network for advisory services on virtual training, leadership development, process improvement, and technology evaluation. Distribution is primarily self-service via the website and community-led through referrals, testimonials, and free virtual meetups. The company is privately held, founder-owned, with a 1-10 person team, no institutional funding, and no disclosed M&A activity.
CCNG firmographics
Firmographics- Name
- CCNG
- Legal name
- CCNG International, Inc
- Website
- https://ccng.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- CCNG is a 1991-founded, privately held membership community of over 10,000 contact center and customer experience professionals offering individual and corporate subscriptions, Town Halls, regional events, and an Academy consultant network.
- Ownership category
- akta.pro rank
Where CCNG is headquartered
LocationHeadquarters
- HQ city
- Fort Worth
- HQ country
- United States
- HQ region
- North America
Markets served
CCNG business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Individual Membership: Monthly and annual subscription memberships for individual contact center and CX professionals. Monthly plan at $75/month with flexibility to cancel, annual plan at $750/year offering cost savings.
- Corporate Membership: Annual corporate membership at $2,400/year covering up to 4 team members, with additional employees at $150 each. Designed for organizations with multiple contact center managers and an executive seat reserved.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Individual Monthly Membership - For mid-level contact center managers |
| Subscription | Annual | Individual Yearly Membership - Annual plan with savings |
| Subscription | Annual | Corporate Annual Membership - Organization-wide team access |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
CCNG product offering
Product offeringCore offering
CCNG is a membership-based professional networking community for contact center and customer experience professionals. It sells Individual Memberships ($75/month or $750/year), Corporate Memberships ($2,400/year for up to four employees), and an executive-level Magnet Program that grants access to a network of trusted consultants (the Academy) and to member-led events such as monthly Town Halls, small group sessions, the Knowledge Management Education Series, and regional in-person networking events. The community has grown to over 10,000 professionals and is anchored by a members-only web portal, an integrated Slack workspace, and a searchable member directory that enable peer-to-peer connection, knowledge exchange, and problem-solving.
Product overview
CCNG (Customer Care Networking Group) is a professional community organization rather than a software product company. The organization offers a suite of membership-based services for contact center and customer experience professionals: Individual and Corporate Memberships provide core access to peer networking, with Corporate plans covering up to 4 team members; the Magnet Program and its Academy consultants offer specialized advisory services for advanced member needs. The program portfolio includes monthly Town Hall meetings (members-only online discussions), Small Group Sessions (capped at 10 participants for intimate topic exploration), the Knowledge Management Education Series (a 3-part executive program), and Regional Networking Events (in-person gatherings hosted by member organizations). Supplementary offerings include a LinkedIn Group and member blog for ongoing industry content sharing. CCNG serves a community of over 10,000 professionals.
Differentiator
Problem solved
Functional benefit
Brands
- Magnet Program: An executive-level membership program within CCNG, with its own Executive Director (Lon Hendrickson).
- Academy
Quantifiable outcome
- Community of 10,000+ contact center and CX professionals
Companies that use CCNG
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles2 records
CCNG technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
CCNG partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights5 records
CCNG competitors and assessment
Company assessmentDirect peers
- ICMI (International Customer Management Institute): ICMI is the most direct peer to CCNG—it is a membership, training, and events organization serving contact center and customer management professionals. Both target the same buyer persona (contact center leaders) with subscription, certification, and event-based offerings.
- Customer Experience Professionals Association (CXPA): CXPA is a global, member-driven professional association for CX practitioners, directly comparable to CCNG's vendor-neutral, community-led model for contact center leaders. Both monetize via individual and corporate memberships and offer networking, events, and member resources.
- Customer Contact Week (CCW): CCW is a major events, content, and community business serving customer contact executives. It overlaps heavily with CCNG's target buyer (contact center leadership) and competes for the same event attendance and thought-leadership mindshare.
- HDI (Help Desk Institute): HDI is a membership organization for technical support and service desk professionals, with individual/corporate memberships, certifications, and events—a structurally similar community-led business model to CCNG, though focused on IT support rather than contact centers.
Emerging players
- The Forum (formerly Support Driven): The Forum is a member-driven community for customer support leaders, offering Slack-based networking, events, and content. It competes with CCNG for the same CX/support leadership persona but with a younger, more digital-first model.
Broad incumbents
- InMoment: InMoment is a larger CX analytics and experience intelligence vendor that also runs a customer community, events, and advisory content for CX professionals. It is comparable to CCNG as a destination for CX leaders but is a vendor-led incumbent, not a vendor-neutral community.
- Genesys: Genesys is a major contact center technology vendor that runs customer community events, user groups, and educational content for customer experience leaders. It competes for the same audience attention as CCNG, but as a vendor-led community rather than a peer-led one.
- Talkdesk: Talkdesk is a cloud contact center vendor that operates community events, certifications, and a customer advisory board. It is comparable to CCNG as a community asset for contact center professionals but is vendor-led, not vendor-neutral.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
CCNG social profiles
Digital presenceCCNG financial estimates
Financial estimateRevenue estimate
Valuation estimate
CCNG leadership team
Management profileNumber of profiles
Profiles2 records
CCNG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CCNG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CCNG
What does CCNG do?
CCNG is a membership-based professional networking community for contact center and customer experience professionals. It sells Individual Memberships ($75/month or $750/year), Corporate Memberships ($2,400/year for up to four employees), and an executive-level Magnet Program that grants access to a network of trusted consultants (the Academy) and to member-led events such as monthly Town Halls, small group sessions, the Knowledge Management Education Series, and regional in-person networking events. The community has grown to over 10,000 professionals and is anchored by a members-only web portal, an integrated Slack workspace, and a searchable member directory that enable peer-to-peer connection, knowledge exchange, and problem-solving.
Is CCNG a public or private company?
CCNG is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CCNG founded?
CCNG was founded in 1991. It employs 1 to 10 people.
Where is CCNG based?
CCNG is headquartered in Fort Worth, United States, in the North America region.
How does CCNG make money?
Two revenue lines are on record. Individual Membership is the primary driver. The others are corporate Membership.
Who are CCNG's main competitors?
Direct peers on record are ICMI (International Customer Management Institute), Customer Experience Professionals Association (CXPA), Customer Contact Week (CCW) and HDI (Help Desk Institute). The Forum (formerly Support Driven) is listed as an emerging player. Broad incumbents are InMoment, Genesys and Talkdesk.
Does CCNG have an API?
No public API is recorded for CCNG.