What Fuljoyment AG does

Fuljoyment AG is a privately held German e-commerce fulfillment provider founded in 2009 and headquartered in Brüsewitz, Schleswig-Holstein. The company operates as an outsourced backend for online retailers, accepting end-to-end responsibility for warehousing, pick-and-pack, shipping, returns processing, customer service, payment management, debtor accounting, and reporting — explicitly positioning itself as a one-stop "E-Commerce-Outsourcing" partner rather than a pure-play 3PL. Its primary customer base is fashion, footwear and lifestyle brands (Wortmann/Tamaris, Kienast, Brandpool, CLOSED, Drykorn, Distorted People, Gaastra, CRICKIT, Code Zero), with selective exposure to consumer electronics (HOYER Handel) and consumer goods; an India-based IT office in Hyderabad (opened July 2019, five initial engineers) supports internal software development.

The technical backbone is the in-house ERP/WMS platform myfuljoyment.com, a web-based, modular system with role-based access that orchestrates warehouse, shipping, returns, payment management and replenishment, and integrates with 25+ marketplace platforms (Amazon, Zalando, eBay, OTTO, About You), 8+ shop systems (Shopify, Magento, Shopware, Oxid, Salesforce Commerce Cloud, Gambio, Spriker), and 15+ payment providers (PayPal, Adyen, Klarna, Stripe, Amazon Pay, iDEAL, etc.). Fuljoyment invested approximately €10 million in 2023 in an AutoStore system at its Trittau site (66 robots, capacity ~350,000 pairs of shoes) and broke ground in August 2025 on a new 10,000 m² Trittau logistics hall opening July 2026; the company also operates warehouses in Alt-Mölln and Mölln plus an administrative office in Schwerin. In October 2023 it launched a proprietary returns portal (print/PDF/QR document delivery, brand-customizable UI, exchange and cost-participation features).

Fuljoyment generates revenue under managed-services contracts with e-commerce brands, priced individually based on transaction volume, storage volume and scope (no public pricing). Distribution is B2B-direct via sales outreach, industry events, and customer references; daily shipment volumes reach "several thousand" packages to 75+ countries. The company acquired Wargo Media GmbH (100%) in December 2014, extending its Hamburg e-commerce footprint to Alt-Mölln. Governance is structured as a German Aktiengesellschaft with a three-person Vorstand (Ingo Stemmann, Logistics & IT; Detlef Paap, Marketing, Sales & Service; Stephanie Kenzler, CFO since April 2021) and a three-person Aufsichtsrat; ownership is described as founder/management-held with no disclosed external venture or private-equity backing.

Name

Fuljoyment AG

Legal name

fuljoyment AG

Website

https://fuljoyment.de

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Fuljoyment AG is a privately held German e-commerce fulfillment provider that delivers end-to-end warehousing, shipping, returns, customer service and payment management for fashion, footwear and lifestyle brands across 75+ countries, using its proprietary myfuljoyment.com ERP platform and AutoStore automation.

Ownership category

akta.pro rank

Product category

E-commerce Fulfillment Services

NAICS

Business Support Services (5614)

akta.pro primary industry

Marketplace / Multi-Client Fulfillment Centers (TLALADAD)

akta.pro secondary industries

Automated / Robotics-Enabled Fulfillment Centers (AS/RS, AMRs, Goods-to-Person) (TLALADAL), Returns Management & Reverse Logistics (CRAFAMAE), Value-Added Services (VAS) Fulfillment Centers (Kitting, Labeling, Light Assembly) (TLALADAH), Pick/Pack & Value-Added Warehouse Services (Kitting, Returns Prep) (CRAFAMAD)

Keywords

• E-commerce fulfillment services
• Warehouse management software
• Order processing services
• Returns management solutions
• Multi-channel logistics

Headquarters

HQ city

Brüsewitz

HQ country

Germany

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Fulfillment Services: Full-service e-commerce outsourcing including warehousing, logistics, shipping, returns management, customer service, payment management, and accounting services for online retailers and brands. Revenue generated through service fees based on transaction volume, storage volume, and scope of services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Fuljoyment AG provides outsourced end-to-end e-commerce fulfillment services for online brands, covering warehousing, shipping, returns management, payment management, customer service, and debtor management. These services are delivered through the company's proprietary web-based myfuljoyment.com ERP/WMS platform and supported by an automated AutoStore warehouse system at its northern-German logistics hubs.

Product overview

Fuljoyment AG operates as an e-commerce outsourcing company offering fulfillment services with a platform-plus-module architecture. The core offering consists of Fulfillment Services for omni-channel processes combined with the proprietary myfuljoyment.com ERP/WWS software platform that provides the technological backbone for warehouse management, order processing, payment handling, and logistics coordination. Additional optional modules include the Retourportal for customer returns management. The company serves brands primarily in fashion and lifestyle sectors, providing integrated commercial, logistical, and customer care processes.

Differentiator

Problem solved

Functional benefit

Brands

• myfuljoyment.com: Self-developed ERP software for integrated control of fulfillment operations, including warehouse management, shipping, returns, payment management, replenishment, and reporting. A web-based solution with modules for payment processing, automated status emails, controlling and reporting, logistics management, and integrations with marketplaces, payment providers, carriers, and e-commerce platforms.

Products and services

• Fulfillment Services Outsourced end-to-end e-commerce fulfillment for international web shops, covering warehousing, shipping, returns management, payment management, customer service and debtor management. Targeted at fashion, footwear, lifestyle and consumer-goods brands needing to scale online operations.
• myfuljoyment.com (ERP/WWS) Proprietary web-based ERP and warehouse-management platform that steers warehouse operations, shipping, returns processing, payment management, replenishment and reporting for online retailers. Features guided picking, multi-plant inventory, joint and split shipping, CRM with risk management, and integrations with marketplaces, shop systems, payment providers and carriers.
• Retourportal (Returns Portal) Brand-customizable consumer returns portal offered to Fuljoyment's brand customers, enabling end consumers to register returns in real time and receive return documents via print, email PDF or QR code, with configurable return policies, consumer cost participation and pre-initiated exchange functionality.

Quantifiable outcome

• AutoStore system capacity of 350,000 pairs of shoes with 66 robots
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration30 records

Feature6 records

Partnerships

One partnership is on record.

• AutoStorecoreTechnology or Integration · 24 April 2023AutoStore provides automated storage and retrieval system technology. Fuljoyment invested approximately 10 million euros to implement the AutoStore system with 66 robots capable of storing approximately 350,000 pairs of shoes. The automation is being installed at their Trittau location to improve operational efficiency and handle increased order volumes.

Scale indicators6 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Fiege: One of the largest European contract logistics and e-commerce fulfillment providers with multi-client fulfillment centers, omnichannel capabilities, and proprietary WMS/IT systems. Directly comparable to Fuljoyment in target market (brands/retailers), service scope, and proprietary technology approach, but at much greater scale.
• Arvato (Bertelsmann): Bertelsmann's supply chain and e-commerce fulfillment division operating multi-client fulfillment centers across Europe with strong technology integration. Directly comparable to Fuljoyment in serving fashion and brand customers with end-to-end fulfillment and returns.
• B2C Europe: European e-commerce cross-border fulfillment and returns specialist serving brands across marketplaces. Directly comparable in multi-channel, cross-border e-commerce fulfillment and returns management, but with broader European geographic reach.
• IDS Logistik: German contract logistics provider serving retail, fashion, and e-commerce customers with multi-client warehouses. Comparable to Fuljoyment in core verticals and German operational footprint.
• Logwin: European contract logistics provider offering warehousing, fulfillment, and transport solutions for retailers and brands. Comparable to Fuljoyment in B2B fulfillment and European footprint.

Broad incumbents

• DHL Supply Chain: Largest global contract logistics provider with extensive e-commerce fulfillment and multi-channel capabilities. Overlaps with Fuljoyment's service offering but at vastly greater scale and broader geographic footprint.
• Hermes (Otto Group): German parcel and fulfillment network within the Otto Group, providing B2B fulfillment services to retail and brand clients. Comparable in German market focus and multi-channel fulfillment, but part of a much wider portfolio.

Emerging players

• Seven Senders: European cross-border delivery and fulfillment platform connecting online retailers with last-mile carriers. Comparable in cross-border e-commerce shipping and carrier orchestration, but positioned more as a delivery/aggregation layer than an owned-warehouse 3PL.
• Kneppel (Kneppel Logistik): German fulfillment provider focused on e-commerce, fashion, and lifestyle brands with multi-client warehouses. Directly comparable to Fuljoyment in vertical focus (fashion/footwear), German footprint, and multi-channel integration.

Regional players

• trans-o-flex: Germany-headquartered logistics specialist with strong parcel and warehousing capabilities, particularly in pharma/retail. Comparable in German logistics infrastructure and B2B distribution but with stronger pharma focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/fuljoyment
• Facebookfacebook.com/fuljoyment
• LinkedInlinkedin.com/company/fuljoyment

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fuljoyment AG