Fire Recovery USA
Fire Recovery USA is a privately held cost recovery company, founded in 2006, that provides contingency-based billing and collections services to over 1,900 municipal fire departments and EMS agencies across 43 US states via its proprietary Recovery Hub cloud platform.
- Company typePrivate
- Founded2006
- HeadquartersRoseville, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Fire Recovery USA does
Fire Recovery USA is a privately held, US-based cost recovery company founded in 2006 that serves municipal fire departments and EMS agencies. It is the self-described nation's largest cost recovery company in this vertical, serving over 1,900 customers across 43 states. The company's core offering is contingency-based billing and collections for emergency response costs, including motor vehicle accidents, structure fires, hazardous materials response, water incidents, special rescue, and fire inspection and permit fees. Departments pay nothing upfront; Fire Recovery USA earns a percentage of successfully collected amounts, with an average collection of $760 per paid incident.
The technology stack is centered on a proprietary cloud-based billing platform called Recovery Hub, complemented by Recovery Link integration middleware that connects to multiple records management and EMS patient care reporting systems (ESO, ImageTrend, Zoll, Emergency Reporting, FIRE PROGRAMS, FH Software, EMS Charts, Mediview). It is built on Microsoft Azure infrastructure and includes a field-based data collector for real-time incident logging and a self-service RecoveryHub portal for customers. The Streamline Inspections mobile application, developed with Streamline Automation Systems, extends the platform into fire and life safety inspections, with offline capability, cloud sync, and a self-certification portal for business owners, available on iPad and Windows tablets.
The go-to-market is enterprise field sales targeting fire and EMS decision-makers, supported by regional account managers, a public-facing cost recovery calculator, YouTube content, industry events, and customer testimonials. Customer segments are split between fire departments (motor vehicle accident billing, emergency response, inspection fees) and EMS/ambulance services (transport billing, subscription programs), with a secondary segment in fire inspection programs. The leadership team is led by Craig Nagler (Manager/CEO) and Rick Benner (CFO), with a sales and account management organization staffed by professionals with prior fire-service and insurance backgrounds. The company is privately held with no disclosed institutional investors, no parent company, and no funding rounds on record.
Fire Recovery USA firmographics
Firmographics- Name
- Fire Recovery USA
- Legal name
- Fire Recovery USA
- Website
- https://firerecoveryusa.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Fire Recovery USA is a privately held cost recovery company, founded in 2006, that provides contingency-based billing and collections services to over 1,900 municipal fire departments and EMS agencies across 43 US states via its proprietary Recovery Hub cloud platform.
- Ownership category
- akta.pro rank
Fire Recovery USA industry classification
Industry- Product category
- Fire and EMS cost recovery / supplemental billing services
- NAICS
- Collection Agencies (56144), Business Support Services (5614)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL)
Keywords
Where Fire Recovery USA is headquartered
LocationHeadquarters
- HQ city
- Roseville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Fire Recovery USA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Cost Recovery Contingency Fees: Fire Recovery USA operates on a contingency basis with no upfront charges to departments. The company deducts a portion of fees collected from successful cost recovery efforts. Departments only pay when collections are made, aligning incentives between the company and fire/EMS departments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Contingency-based cost recovery with no upfront fees |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Fire Recovery USA product offering
Product offeringCore offering
Fire Recovery USA provides supplemental cost recovery and third-party billing services to fire departments and EMS agencies, charging a contingency fee only on successfully collected funds. The company recovers costs from insurance carriers for motor-vehicle accident responses, hazardous-materials incidents, and other billable emergency events, supported by its proprietary RecoveryHub billing platform that integrates with leading public-safety Records Management Systems. The firm also offers Streamline Inspections, a mobile software product for fire prevention inspections.
Product overview
Fire Recovery USA offers a unified platform combining proprietary billing software (RecoveryHub) with integrated inspection software (Streamline Inspections) to serve fire and EMS departments. The core offering is cost recovery services including incident billing for motor vehicle accidents, emergency response billing, and fire inspection invoicing—all connected to customers' existing Records Management Systems. Streamline Inspections is available as a separate tablet-based inspection platform (iPad and Windows) that works in conjunction with Fire Recovery USA's billing services.
Differentiator
Problem solved
Functional benefit
Brands
- Streamline Inspections: A mobile and cloud-based fire inspection software platform created for state and local governments performing fire and life safety inspections. Available for iPad and Windows tablets.
- RecoveryHub
Products and services
- Fire and EMS Cost Recovery Services
- Streamline Inspections
Quantifiable outcome
- $760 average collection per paid incident
- +3 more outcomes
Companies that use Fire Recovery USA
Customer profileNamed customers22 records
Segments3 records
Ideal customer profiles3 records
Fire Recovery USA technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability1 record
Feature5 records
Fire Recovery USA partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Streamline Automation SystemscoreStreamline Automation Systems provides the Streamline Inspections iPad and Windows tablet software that Fire Recovery USA integrates with for inspection billing services. The software is designed by fire professionals for fire and life safety inspections, hazmat, brush abatement, and community risk assessments. Data is stored in Microsoft Azure cloud infrastructure.
- Emergency ReportingcoreEmergency Reporting is a Records Management System (RMS) that Fire Recovery USA integrates with for seamless data transfer of incident data for billing purposes. Fire Recovery USA co-hosted a partner webinar with Emergency Reporting.
- ESOcoreESO provides EMS Patient Care Reporting systems. Fire Recovery USA integrates with ESO to ensure PHI is electronically transferred and can also package ESO EMS PCR software and hardware into contracts.
- ImageTrendcoreImageTrend is an EMS and fire software platform that Fire Recovery USA integrates with for EMS Patient Care Reporting and data transfer for billing.
- ZollcoreZoll provides EMS software solutions. Fire Recovery USA integrates with Zoll systems for EMS Patient Care Reporting data transfer.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Fire Recovery USA competitors and assessment
Company assessmentDirect peers
- Wittman Cost Recovery: Direct competitor offering contingency-based fire and EMS cost recovery billing services to municipalities; uses a similar fee-on-collections model targeting the same customer base of fire departments and EMS agencies.
- AMB Cost Recovery: Specializes in emergency services cost recovery and ambulance billing for fire departments and EMS providers, using a contingency model comparable to Fire Recovery USA's.
- Digitech (now part of ImageTrend): Provides EMS billing and revenue cycle management services integrated with records management systems; directly overlaps with Fire Recovery USA's EMS billing and PHI transfer workflows.
Emerging players
- ESO: Major EMS patient care reporting and fire RMS vendor that Fire Recovery USA integrates with; produces benchmark reports and is expanding into adjacent public safety software, making it a potential bundled competitor.
- ImageTrend: Leading EMS and fire records management platform that Fire Recovery USA integrates with; offers ePCR and data analytics for public safety, representing both a partner and a potential competitor as it builds out billing-adjacent capabilities.
- Emergency Reporting: Fire and EMS records management system that Fire Recovery USA partners with and integrates into; competitor in the fire-agency software space with overlapping customer base.
- Zoll Data Systems: Provides EMS billing software and patient care reporting solutions that Fire Recovery USA integrates with; an emerging competitor in the EMS billing and broader public-safety software market.
Broad incumbents
- Lexipol: Large incumbent providing policy, training, and software solutions to fire, EMS, and law enforcement agencies; broader portfolio but serves the same municipal public safety buyer.
- Tyler Technologies: Large public-sector software company offering ERP, payments, and citizen services to municipal and county governments; offers payment processing solutions that overlap with Fire Recovery USA's payment portal and collections workflows.
Others
- AP Triton / Public Safety Solutions: Public safety consulting and cost recovery advisory firm supporting fire and EMS agencies; adjacent rather than direct competitor, often working alongside billing providers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Fire Recovery USA social profiles
Digital presenceFire Recovery USA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fire Recovery USA leadership team
Management profileNumber of profiles
Profiles6 records
Fire Recovery USA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fire Recovery USA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fire Recovery USA
What does Fire Recovery USA do?
Fire Recovery USA provides supplemental cost recovery and third-party billing services to fire departments and EMS agencies, charging a contingency fee only on successfully collected funds. The company recovers costs from insurance carriers for motor-vehicle accident responses, hazardous-materials incidents, and other billable emergency events, supported by its proprietary RecoveryHub billing platform that integrates with leading public-safety Records Management Systems. The firm also offers Streamline Inspections, a mobile software product for fire prevention inspections.
Is Fire Recovery USA a public or private company?
Fire Recovery USA is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Fire Recovery USA founded?
Fire Recovery USA was founded in 2006. It employs 11 to 50 people.
Where is Fire Recovery USA based?
Fire Recovery USA is headquartered in Roseville, United States, in the North America region.
How does Fire Recovery USA make money?
One revenue line is on record: cost Recovery Contingency Fees.
Who are Fire Recovery USA's main competitors?
Direct peers on record are Wittman Cost Recovery, AMB Cost Recovery and Digitech (now part of ImageTrend). Emerging players are ESO, ImageTrend, Emergency Reporting and Zoll Data Systems. Broad incumbents are Lexipol and Tyler Technologies. AP Triton / Public Safety Solutions is listed as an others.
Does Fire Recovery USA have an API?
No public API is recorded for Fire Recovery USA.
What industry is Fire Recovery USA in?
Fire Recovery USA's product category is Fire and EMS cost recovery / supplemental billing services. Its primary akta.pro industry code is HSAPAOAL, Insurance Claims Estimation, Documentation & Managed Repair. Its NAICS code is 56144 and its SIC code is 7363.