Loudon Utilities Board

What Loudon Utilities Board does

Loudon Utilities Board (LUB) is a municipal public utility founded in 1939 and operating under the Municipal Electric Plant Act of 1935 with Tennessee Valley Authority regulatory oversight. Headquartered at 2360 Highway 72 North in Loudon, Tennessee, LUB provides four integrated utility services—electric power distribution, natural gas distribution, water treatment and distribution, and wastewater/sewer collection—to more than 10,000 customers across portions of Loudon and Monroe Counties in East Tennessee, including the cities of Loudon, Philadelphia, Greenback, and Vonore. Electric service is delivered through the TVA power grid, water is sourced from the Tennessee River, and the utility is governed by an appointed Power Board with a General Manager serving as chief executive.

LUB's core product portfolio comprises electric, natural gas, water, and sewer services, supplemented by customer-facing add-on modules including AutoPay, E-Billing, 24/7 outage reporting with a live public outage map, the Neighbor Aid assistance program, a Cross-Connection Control program for water safety, and TVA complaint resolution. Underlying technology consists of owned physical distribution infrastructure (power lines, gas mains, water mains, sewer lines), standard utility back-office systems (Online Utility Exchange for credit risk, NJB Soft for backflow device management), and a customer portal. The business is operated within a regulated service territory under TVA oversight, with all core services delivered directly to end customers via owned infrastructure.

LUB generates revenue primarily through recurring monthly charges to residential and commercial/industrial customers under TVA-approved rate schedules. Residential electric is priced at a $27.73 customer charge plus $0.10753 per kWh; water is metered with tiered rates inside/outside the city; sewer is a flat customer charge plus usage; and natural gas is $1.04 per CCF. Commercial and industrial rates are tiered by demand class (GSA1, GSA2, GSA3) with customer charges ranging from $30.36 to $200.00. One-time connection fees, capacity fees, tap fees, and electrical permit fees provide secondary revenue. With 11-50 employees and government-owned, not-for-private-profit status, LUB operates as a regulated monopoly in its territory with no disclosed revenue, no funding rounds, and no M&A activity.

Name

Loudon Utilities Board

Legal name

Loudon Utilities Board

Website

https://loudonutilities.org

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

11–50 employees

Short description

Loudon Utilities Board is a municipal public utility founded in 1939, providing electric, natural gas, water, and sewer services to over 10,000 residential and commercial customers in Loudon and Monroe Counties, Tennessee, under TVA regulatory oversight.

Ownership category

akta.pro rank

Product category

Multi-Utility Services (Electric, Gas, Water, Sewer)

NAICS

Electric Power Generation, Transmission and Distribution (2211), Electric Power Distribution (221122), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Utilities (221)

SIC

Electric Services (4911), Water Supply (4941), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Municipal Electric Utilities (Munis) (EUADABAB)

Keywords

• Municipal electric utility
• Natural gas distribution
• Water and wastewater services
• Public power distribution
• Utility billing and payments

Headquarters

HQ city

Loudon

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Supply Chain, Others

Revenue model

1. Electric Service: Monthly charges for electricity distribution to over 10,000 customers throughout Loudon and Monroe Counties. Rates include customer charges and usage-based kWh charges.
2. Natural Gas Service: Monthly charges for natural gas distribution to portions of Loudon and Monroe Counties including cities of Loudon, Philadelphia, Greenback, and Vonore.
3. Water Service: Monthly charges for water distribution sourced from Tennessee River, serving portions of Loudon and Monroe Counties.
4. Sewer/Wastewater Service: Monthly charges for sewer/wastewater services within corporate limits of City of Loudon.
5. Connection and Tap Fees: One-time fees for new service connections including electric, water, sewer, and natural gas. Includes connection fees, capacity fees, and aid-to-construction charges.
6. Electrical Permit Fees: State electrical permit fees ranging from $35 to $90 depending on service amperage capacity.
7. Neighbor Aid Program: Customer donations added to monthly utility bills for financial assistance to families in hardship, matched dollar-for-dollar by LUB.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Loudon Utilities Board is a municipal public utility that distributes electricity, natural gas, drinking water, and wastewater/sewer services to residential and commercial customers within its regulated Loudon and Monroe Counties, Tennessee service territory, operating on the TVA electric power grid under the Municipal Electric Plant Act of 1935. It also provides supporting customer-facing services including AutoPay, E-Billing, 24/7 outage reporting with a live outage map, electrical permits for new construction, and the dollar-for-dollar matched Neighbor Aid customer assistance program.

Product overview

Loudon Utilities Board (LUB) is a public power distributor founded in 1939 that provides integrated utility services to over 10,000 customers in Loudon and Monroe Counties, Tennessee. The company offers four core utility services—electric, natural gas, water, and sewer—which operate as interconnected infrastructure services delivered across the same service territory. The product portfolio includes these core utility services along with customer-facing digital add-on modules: AutoPay and E-Billing for billing convenience, 24/7 outage reporting with live mapping, the Neighbor Aid assistance program with dollar-matching, TVA complaint resolution escalation, and a Cross-Connection Control program for water safety compliance. All services are managed under TVA regulatory oversight and operate under the Municipal Electric Plant Act of 1935.

Differentiator

Problem solved

Functional benefit

Products and services

• Electric Service Electric power distribution service operating on the Tennessee Valley Authority (TVA) electric power grid, serving portions of Loudon and Monroe Counties, Tennessee, including the cities of Loudon, Philadelphia, and Vonore. Residential customers pay a $27.73 monthly customer charge plus usage-based kWh charges; commercial/industrial customers are served under tiered GSA1, GSA2, and GSA3 demand-based tariffs.
• Natural Gas Service Natural gas distribution service serving portions of Loudon and Monroe Counties, Tennessee, including the cities of Loudon, Philadelphia, Greenback, and Vonore. Residential and commercial users pay $1.04 per CCF; commercial customers also pay a $3.25 monthly customer charge. New service requires a tap fee (first 100 feet at $150) plus $1.00 per foot of additional service line.
• Water Service Drinking water distribution and treatment service sourced from the Tennessee River, serving portions of Loudon and Monroe Counties, Tennessee, including the cities of Loudon and Philadelphia. Stepped residential rates apply ($3.22 per 1,000 gallons up to 7,000 inside city; $4.83 over 7,000) with monthly customer charges of $44.47 inside city and $40.44 outside city; industrial/commercial rates also published.
• Sewer Service Wastewater collection and treatment service provided within the corporate limits of the City of Loudon, Tennessee, with monthly customer charges of $25.68 (inside) / $17.86 (outside) and usage-based charges of $4.87 / $7.31 per 1,000 gallons respectively. New residential service requires a $6,966 sewer capacity fee for a 3/4-inch service.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Tennessee Valley Authority (TVA)coreStrategic or Co-development PartnerTVA provides regulatory oversight for LUB's rates and service practices as the federal agency overseeing the Tennessee Valley power grid. LUB was founded in 1939 as a public power distributor on the TVA electric power grid, operating under the Municipal Electric Plant Act of 1935.
• Good Samaritan Center of Loudon CountyminorStrategic or Co-development PartnerLUB has partnered with Good Samaritan Center to help families experiencing financial hardship through the Neighbor Aid Program. LUB customers can donate any amount of at least $1 added to their monthly utility bill, with LUB matching contributions dollar-for-dollar.
• Mid East Community Action AgencyminorOthersCommunity assistance program referral partner for Loudon Utilities customers experiencing financial hardship. Contact: 865-986-5212.
• Douglas CherokeeminorOthersCommunity assistance program referral partner for Loudon Utilities customers experiencing financial hardship. Contact: 423-442-3769.
• Salvation ArmyminorOthersCommunity assistance program referral partner for Loudon Utilities customers experiencing financial hardship. Contact: 865-274-8697.
• American Public Gas AssociationminorStrategic or Co-development PartnerAPGA guides the third-party automated phone survey conducted to evaluate customer knowledge of natural gas safety. LUB participates in APGA initiatives including the Tennessee Chapter spotlight.
• Tennessee Department of Environment and Conservation (TDEC)coreTechnology or IntegrationTDEC provides regulatory oversight for water systems including cross-connection control requirements. LUB must comply with TDEC Rule 0400-45-01-.17 and submit cross-connection ordinances for approval.
• Tennessee Backflow Prevention AssociationminorOthersIndustry association providing standards and information on backflow prevention assemblies. LUB references TBPA guidelines for cross-connection control program compliance.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Knoxville Utilities Board (KUB): Tennessee municipal utility providing electric, gas, water, and wastewater services under a power-board governance model nearly identical to LUB's. Direct peer across the same four-utility footprint and TVA-powered electric grid in East Tennessee.
• Chattanooga Electric Power Board (EPB): Public electric power distributor on the TVA grid serving Chattanooga with multi-utility services and a power-board structure parallel to LUB. Closest analog for municipal electric distribution plus telecommunications expansion (EPB Fiber).
• Memphis Light, Gas and Water (MLGW): Largest three-service public utility in Tennessee (electric, gas, water). Closely comparable in combined electric/gas/water delivery, regulated monopoly model, and TVA/wholesale generation structure.
• Nashville Electric Service (NES): Municipal electric distributor serving Nashville on the TVA grid, governed by a power board. Highly comparable to LUB's electric distribution operations and rate structure even though NES does not bundle gas/water/sewer.
• Bristol Tennessee Essential Services (BTES): Small Tennessee municipal electric and broadband utility operating on the TVA grid. Direct peer in scale, governance, and service scope with the additional fiber broadband line of business LUB could emulate.
• Murfreesboro Electric Department: Municipal electric distribution utility in Tennessee on the TVA grid. Comparable governance structure and customer base characteristics to LUB's Loudon/Monroe service territory.
• Tullahoma Utilities Authority (TUA): Tennessee municipal authority delivering electric, gas, water, and wastewater services in the Tullahoma area. Comparable small-scale multi-utility municipal operator on the TVA grid.

Broad incumbents

• Tennessee Valley Authority (TVA): Federal wholesale power provider and regulator that supplies all of LUB's electricity and oversees its rates. Not a direct competitor but the upstream counterparty and primary cost/input driver for LUB's electric business.

Regional players

• Sequachee Valley Electric Cooperative: Tennessee electric distribution cooperative serving rural areas near LUB's footprint. Comparable in customer scale and rural Tennessee service profile, though structured as a co-op rather than a municipal board.

Others

• American Public Gas Association (APGA): Industry association representing public gas utilities like LUB. Not a competitor but sets safety, advocacy, and operational standards that shape LUB's natural gas business and benchmark performance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/loudonutilities
• Xx.com/loudonutilities
• LinkedInlinkedin.com/company/loudon-utilities

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Loudon Utilities Board