Family Service Agency

What Family Service Agency does

Family Service Agency (FSA) is a 501(c)(3)-style non-profit outpatient behavioral health organization founded in 1902 in Phoenix, Arizona, and operating as a subsidiary of Intermountain Centers following an October 2023 merger. The company is described as the oldest social service agency in the Phoenix valley and serves children (ages 6+), adolescents, adults, and families across the Phoenix metropolitan area and Maricopa County. Patient access is facilitated through phone intake (602-726-4328), online appointment requests, email, and in-person visits.

FSA's core product portfolio comprises outpatient counseling (individual, couple, family, and group therapy), psychiatric medication management, substance use disorder treatment, group therapy programs (Triple P parenting program and FSA Recovery Allies), and a licensed medication-assisted treatment (MAT) clinic operated through its wholly-owned subsidiary Addiction Resources Inc. (ARI) using Methadone and Suboxone. Services are delivered in-person at four Phoenix-area clinic locations (Metro/I-17 & Peoria, Mesa, Greenway/51 & Greenway, and the ARI/MAT clinic on Indian School Road) and via telehealth virtual appointments. Underlying technology is limited to a telehealth/virtual platform alongside traditional in-person clinical workflows; no proprietary AI, ML, or digital health platform is disclosed.

Revenue is generated through fee-for-service behavioral health delivery across insurance, AHCCCS (Arizona Medicaid, pending at the MAT clinic), private pay, and a sliding fee schedule with financial assistance for qualifying patients. Marketing is community-driven through the company website, blog content on mental health topics, Facebook, client testimonials, and referral partnerships including the 988 Suicide & Crisis Lifeline. Pricing is not publicly disclosed; pay-as-you-go billing is structured around income-based sliding scales.

Name

Family Service Agency

Legal name

Family Service Agency

Website

https://fsaphoenix.org

Company type

Private

Founded year

1902

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Service Agency is a Phoenix-based non-profit outpatient behavioral health organization serving children, adolescents, adults, and families with counseling, medication management, substance use disorder treatment, and medication-assisted opioid treatment across four metro clinics and telehealth.

Ownership category

akta.pro rank

Product category

Outpatient Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Other Individual and Family Services (624190), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

Keywords

• Outpatient behavioral health
• Mental health counseling
• Substance use treatment
• Medication-assisted treatment
• Family therapy services

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Outpatient Behavioral Health Services: Fee-for-service behavioral health services including individual and group counseling, medication management, and substance use disorder treatment. Revenue generated through insurance payments, AHCCCS (Arizona Medicaid), and private pay arrangements.
2. MAT Clinic Services: Medication-Assisted Treatment for opioid addiction using Methadone or Suboxone. Currently private pay with AHCCCS acceptance pending. Includes individual counseling, group counseling, addiction education, and relapse prevention services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Family Service Agency provides outpatient behavioral health services including individual, couples, family, and group counseling; psychiatric medication management; and substance use disorder treatment (including a licensed MAT clinic for opioid addiction using Methadone or Suboxone). Services are delivered in-person across four Phoenix metropolitan clinic locations and via telehealth, with bilingual English/Spanish support and a sliding fee scale. The agency targets children, adolescents, adults, and families in the Phoenix, Arizona region and operates as a nonprofit subsidiary of Intermountain Centers.

Product overview

Family Service Agency (FSA) is a behavioral health organization offering a coordinated portfolio of outpatient mental health and substance use disorder services. The core offerings include Outpatient Counseling (individual, family, couple, and group therapy), Medication Management (psychiatric evaluations and medication monitoring), and Substance Use Disorder Treatment with trauma-focused approaches. FSA also operates the ARI/MAT Clinic for opioid addiction treatment using Methadone or Suboxone, delivers group therapy programs including Triple P (Positive Parenting Program) and FSA Recovery Allies for substance abuse recovery, and provides telehealth/virtual appointment options for remote access to services. All services are offered in-person at multiple Phoenix-area locations (Metro, Mesa, Greenway) with financial assistance and sliding fee scale options available.

Differentiator

Problem solved

Functional benefit

Products and services

• Outpatient Counseling Individual, couple, family, and group therapy services provided in an outpatient setting, including specialized counseling for trauma, PTSD, eating disorders, addiction, and OCD. Available to children (6+), adolescents, adults, and families in the Phoenix metropolitan area in person and via telehealth.
• Medication Management Psychiatric evaluation, medication monitoring, prescription management, and follow-up services provided by psychiatric nurse practitioners to support mental health treatment for children, adolescents, and adults.
• Substance Use Disorder Treatment Evidence-based treatment program offering intake, assessment, group and family counseling, trauma-focused psychotherapies (CBT, CPT, EMDR), and medication management for individuals struggling with substance use disorders.
• Triple P Group Therapy Program Evidence-based parenting program (Positive Parenting Program) endorsed by the Department of Child Safety Office of Prevention, offering Level 2 and Level 3 Triple P in English and Spanish for parents of children ages 0-12 and adolescents ages 13-17.
• FSA Recovery Allies Comprehensive, evidence-based group therapy program for substance abuse recovery incorporating CBT, Motivational Interviewing, Relapse Prevention, and random drug screenings, held weekly at the Metro clinic in Phoenix.
• ARI/MAT Clinic Licensed and accredited opioid treatment program offering Medication-Assisted Treatment with Methadone or Suboxone, individual and group counseling, addiction education, and relapse prevention for heroin, pain pill, and fentanyl addiction. Operated at 4337 W. Indian School Rd, Suite 110, Phoenix.
• Telehealth/Virtual Appointments Online counseling and therapy services provided via video telehealth platform, offering flexibility for in-person or virtual attendance for various programs including outpatient counseling, medication management, and Triple P parenting groups.

Quantifiable outcome

• Improved quality of life and recovery from substance abuse
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Intermountain CenterscoreStrategic or Co-development Partner · 1 October 2023Family Service Agency merged with Intermountain Centers in October 2023. FSA operates as a subsidiary of Intermountain Centers, combining their expertise with over 50 years of behavioral health experience. The merger enhances quality of life for individuals and families requiring behavioral health support in the Phoenix region, bringing comprehensive services and expanded resources.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Lifewell Behavioral Wellness: Maricopa County behavioral health nonprofit offering outpatient counseling, residential, and supported housing services; comparable as a regional behavioral health peer serving overlapping patient populations.
• Terros Health: Arizona-based nonprofit behavioral health and primary care provider offering outpatient counseling, medication-assisted treatment, and integrated care in the Phoenix metro; directly comparable in services, mission, and regional footprint.
• Southwest Behavioral & Health Services: Large Arizona nonprofit behavioral health provider delivering outpatient counseling, psychiatry, and substance use treatment across the Phoenix metro and statewide; closely comparable by service mix and patient population.
• Valle del Sol: Phoenix-based Latino-focused behavioral health nonprofit providing outpatient counseling, substance use treatment, and youth services; highly comparable in mission, bilingual access, and Phoenix-metro footprint.
• CODAC Health Recovery & Wellness: Arizona-based nonprofit providing integrated behavioral health, primary care, and MAT services; comparable to FSA in scope and payer mix.
• Community Bridges Inc. Arizona nonprofit operating crisis stabilization, substance use disorder treatment, and MAT services with AHCCCS contracting in the Phoenix metro; comparable as a regional SUD/MAT-focused nonprofit peer.

Broad incumbents

• Intermountain Centers: Parent organization of FSA post-2023 merger with 50+ years of behavioral health experience; broader Arizona provider offering outpatient, residential, and community-based behavioral health services.
• Hazelden Betty Ford Foundation: National nonprofit specializing in evidence-based addiction treatment including MAT; comparable as a long-established nonprofit SUD treatment peer, though operating at a much larger national scale.
• Banner Behavioral Health: Behavioral health arm of Banner Health, Arizona's largest health system; offers outpatient and inpatient behavioral health in the Phoenix metro as part of a broader integrated delivery network.
• Aurora Behavioral Health System: Arizona-based inpatient and outpatient behavioral health provider operating within a private hospital framework; competes for psychiatric and substance use referrals in the Phoenix metro.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/fsaphoenix1
• LinkedInlinkedin.com/company/familyserviceagency

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Service Agency