What National Family Mortgage does

National Family Mortgage (National Family Mortgage, LLC) is a privately held, Concord, Massachusetts-based technology company founded in 2010 by Timothy Burke that operates a web-based documentation platform enabling families to formalize intra-family real estate mortgage transactions. The company is not a lender, broker, originator, or servicer; instead it provides the documentation infrastructure — promissory notes, state-specific mortgages/deeds of trust, e-signature workflows, IRS Applicable Federal Rate (AFR) compliance tooling, and settlement-agent-ready closing packages — that allow relatives to structure a real, recorded, tax-compliant mortgage between one another. The platform also includes the patented Caregiver Mortgage Calculator (Federal Design Patent US D788,142 S) and the Caregiver Mortgage Manager loan-tracking portal, with optional third-party loan servicing delivered in partnership with FCI Lender Services, Inc.

The company's product suite consists of two core loan structures — Win-Win Mortgage (fully amortizing principal and interest) and Gift Mortgage (interest-only) — plus the Caregiver Mortgage home equity line of credit product. Revenue is generated through one-time setup fees tiered by loan size ($1,175 to $1,875) and optional recurring monthly servicing fees ($20 to $140 per month depending on loan size) plus a $65 servicing setup fee, with an optional escrow account upgrade at $175 plus up to $17.50/month. The go-to-market is product-led growth via a self-service online platform, supplemented by financial advisor and real estate agent referral channels. The company is BBB accredited, operates in 30 US states (with recent restrictions in four Illinois counties), and reports 'billions' in cumulative intra-family loan volume and a historical default rate under 1% since 2010, with 85% of loans between parents and adult children and 54% used for home purchases. The company remains founder-owned and founder-led, with no disclosed institutional funding rounds, and has won numerous industry awards including the American Business Awards, Hermes Creative Awards, AVA Digital Awards, Telly Awards, and Inman Innovator Awards.

Name

National Family Mortgage

Legal name

National Family Mortgage, LLC

Website

https://nationalfamilymortgage.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

National Family Mortgage is a private, founder-led SaaS platform that provides documentation infrastructure, IRS-compliant loan templates, and optional third-party loan servicing for families formalizing intra-family real estate mortgage transactions, serving individual consumers and financial advisor/real estate agent referral partners.

Ownership category

akta.pro rank

Product category

Mortgage Documentation Software

NAICS

Real Estate Credit (522292)

SIC

Mortgage Bankers & Loan Correspondents (6162)

akta.pro primary industry

Mortgage & Loan Introducers (Residential & Commercial) (FSAEAMAA)

akta.pro secondary industry

Mortgage Comparison, Marketplace & Rate-Shopping Platforms (FSALABAJ)

Keywords

• Intra-family mortgage documentation
• Mortgage compliance software
• Loan document templates
• Family lending platform
• Promissory note templates

Headquarters

HQ city

Concord

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Loan Setup Fees: One-time setup fees for loan documentation based on loan size ranges. Win-Win Mortgage and Gift Mortgage products use the same tiered pricing structure.
2. Optional Loan Servicing: Monthly fees for optional third-party loan servicing powered by FCI Lender Services, including payment processing, recordkeeping, and annual IRS reporting. Also includes optional escrow account services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

National Family Mortgage provides a documentation and execution infrastructure for intra-family mortgage transactions, offering pre-built loan document packages (notes, mortgages, amortization schedules) that comply with IRS Applicable Federal Rate (AFR) requirements. The platform enables family-member lenders and borrowers to formalize, e-sign, and optionally service private mortgage loans without engaging a traditional institutional lender.

Product overview

National Family Mortgage® offers a unified software platform and informational resource suite for formalizing intra-family mortgage transactions. The core offering consists of two mortgage loan products—Win-Win Mortgage® (fully amortizing with principal and interest payments) and Gift Mortgage® (interest-only structure for flexible principal repayment)—complemented by optional loan servicing powered by FCI Lender Services, Inc. (including the Caregiver Mortgage® Manager for loan tracking and annual IRS tax reporting). Families also receive access to Promissory Note and Mortgage/Deed of Trust/Security Deed templates, settlement-agent-ready closing frameworks, and downloadable use-case guides covering home purchases, seller financing, refinances, and home equity transactions. The company functions as a documentation and workflow platform, not as a lender, broker, originator, or servicer.

Differentiator

Problem solved

Functional benefit

Brands

• Win-Win Mortgage®: A fully amortizing mortgage loan between family members with regular payments including both principal and interest. Used for family-financed home purchases, seller-financed family home sales, refinancing existing mortgages, and long-term family financing.
• Gift Mortgage®
• Caregiver Mortgage®

Products and services

• NFM Loan Documentation Package A pre-built, IRS-compliant documentation package that lets a family-member lender and borrower formalize a private mortgage loan. Includes promissory note, mortgage instrument, and amortization schedule calibrated to the relevant Applicable Federal Rate. Targeted at individuals arranging intra-family real estate financing.
• Electronic Signature Service An integrated electronic signature workflow enabling intra-family mortgage documents to be executed remotely by lender and borrower without in-person notarization or paper handling.
• Third-Party Loan Servicing (Optional Add-On) An optional service that connects customers with a third-party loan servicer to handle ongoing administration — payment collection, amortization tracking, and statement generation — for the documented intra-family mortgage.

Quantifiable outcome

• Historical default rate under 1%
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

One partnership is on record.

• FCI Lender Services, Inc.coreTechnology or IntegrationFCI Lender Services provides optional third-party loan servicing for family mortgage transactions facilitated through National Family Mortgage. FCI processes payments, maintains loan accounting, issues annual IRS reporting forms (Form 1098, Form 1099-INT), and provides payoff statements and lien release support. Founded in 1982, FCI manages more than $30 billion in loans.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SoFi: Large online consumer-lending platform offering personal loans, mortgages, student loan refinancing and family/wealth-adjacent products. Comparable to NFM in self-service online origination, PLG GTM, and serving consumers seeking an alternative to traditional banks, though at vastly greater scale and product breadth.
• Rocket Mortgage: Largest U.S. retail mortgage originator with a fully online self-service platform. Comparable to NFM in digital-first mortgage workflow, but operates as an institutional lender/broker rather than a documentation infrastructure for family-to-family loans.
• LendingClub: Public peer-to-peer lending marketplace connecting borrowers with individual/institutional investors. Shares NFM's online, technology-led model of facilitating loans between non-bank parties, but with a much broader consumer-credit focus.
• Prosper Marketplace: Pioneer online peer-to-peer lending marketplace for personal loans; comparable to NFM in GTM (PLG online platform) and in facilitating non-bank lender/borrower matches, though operating in unsecured consumer credit rather than intra-family mortgages.
• Circle Lending (Virgin Money US): Direct predecessor of NFM: the founder Timothy Burke was sales director at Circle Lending, which pioneered online peer-to-peer/family lending. Operates as a broad incumbent in the peer-to-peer personal-loan space and validates the original market thesis NFM is built on.

Others

• ICE Mortgage Technology (Ellie Mae): Dominant loan-origination software platform (Encompass) and document infrastructure provider for U.S. mortgage lenders. Comparable as an enabling technology/saS peer providing the documentation workflows undergirding mortgage origination, the same layer NFM has productized for intra-family transactions.

Emerging players

• Figure Technologies: Tech-led non-bank consumer and home-equity lender that uses blockchain-enabled workflows. Comparable to NFM in applying technology to streamline traditionally document-heavy, intermediary-heavy mortgage and HELOC transactions, though with proprietary capital rather than family capital.
• Homebase: Fractional co-ownership platform for homebuyers that operationalizes pooled family/friend financing toward a down payment. Highly comparable to NFM in serving families pooling resources to buy a home, though structured as equity co-ownership rather than a mortgage loan.
• Better.com: Direct-to-consumer digital mortgage lender focused on self-service online origination. Comparable to NFM in PLG, self-service online model and target consumer seeking a tech-forward alternative to traditional mortgage lending, though at much larger scale.
• Patch Homes: Tech-enabled platform that helps families unlock home equity through shared-appreciation arrangements with investors/family capital. Closely comparable to NFM's intra-family home-financing mission and target segment (homeowners helping relatives access housing capital without traditional bank loans).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FamilyMortgage
• YouTubeyoutube.com/MyFamilyMortgage
• Facebookfacebook.com/nationalfamilymortgage

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Family Mortgage