Community Health and Counseling Services

What Community Health and Counseling Services does

Community Health and Counseling Services (CHCS) is a Maine-based, non-profit community healthcare organization founded in 1883 and headquartered in Bangor. It provides an integrated continuum of home health, hospice, mental and behavioral health, substance use disorder, foster care, and special education services to adults and children across roughly 23,500 square miles of Maine, served by 251–500 employees through nine office locations, two crisis stabilization units, five adult residential treatment facilities, and a multi-county foster home developer network. CHCS holds dual certification as a Medicaid/MaineCare-certified home health agency and a Certified Community Behavioral Health Clinic (CCBHC), a rare combined designation that anchors its revenue model in government healthcare reimbursement (Medicare, MaineCare, DHHS grants), private insurance, and a sliding-fee-scale program. Its wholly-owned operating subsidiaries include New Hope Hospice (acquired 2017), Stillwater Academy (a private special-purpose school for students ages 5–22), and the OPTIONS substance use disorder initiative, and it partners formally with the Maine Office of Behavioral Health and EMS/law enforcement for post-overdose outreach. Distribution is primarily referral-driven (hospitals, primary care, DHHS, self-referral) with service delivery via in-home visits, in-office care, telehealth, school-based programs, and a walk-in Children's Behavioral Health Urgent Care Clinic in Bangor. Technology is light: telehealth for chronic disease and behavioral health, plus standard form-builder intake (JotForm, Microsoft Forms) — there is no documented proprietary platform, AI/ML capability, or significant digital product surface.

Name

Community Health and Counseling Services

Legal name

Community Health and Counseling Services

Website

https://chcs-me.org

Company type

Private

Founded year

1883

Operating status

Operating

Headcount range

251–500 employees

Short description

Community Health and Counseling Services is a Maine non-profit (founded 1883) delivering home health, hospice, mental and behavioral health, foster care, and substance use services to 9,000+ residents annually across 23,500 square miles via 9 offices and dual MaineCare/CCBHC certification.

Ownership category

akta.pro rank

Product category

Community Healthcare Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Residential Mental Health and Substance Abuse Facilities (62322), Child and Youth Services (62411)

SIC

Services-Home Health Care Services (8082), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Residential Mental Health Treatment Centers (HLAFACAC), Outpatient Mental Health & Counseling Clinics (HLAFABAC)

Keywords

• Home health services
• Hospice care services
• Mental health services
• Foster care services
• Community healthcare

Headquarters

HQ city

Bangor

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government-funded healthcare services (MaineCare/Medicaid and Medicare): CHCS is a Medicaid/MaineCare certified home health agency and a Certified Community Behavioral Health Clinic (CCBHC). The organization receives funding, in part, from the Department of Health and Human Services for adult and children services. Services are provided 24/7 and covered under Medicare, MaineCare, and most private insurance plans.
2. Private insurance reimbursement: Services covered by Medicare, MaineCare, and most private insurances for home health and mental health services.

Pricing tiers

Distribution channels8 records

Marketing channels6 records

Core offering

Community Health and Counseling Services is a non-profit community-based healthcare organization that delivers home health, hospice, and mental/behavioral health services to adults and children across Maine. Core offerings include skilled nursing, physical/occupational/speech therapy, certified nursing assistants, social work, and wound care delivered in patients' homes; hospice end-of-life comfort care; and comprehensive mental health services ranging from outpatient therapy and crisis mobile response to Assertive Community Treatment and residential treatment. Supporting programs include a Children's Behavioral Health Urgent Care walk-in clinic, the OPTIONS substance use disorder program, treatment foster care, and Stillwater Academy special-purpose school.

Product overview

Community Health and Counseling Services (CHCS) operates as a non-profit community-based healthcare organization offering an integrated portfolio of healthcare services across Maine. The organization provides three core service lines: Home Health Services (skilled nursing, therapy, home health aide, and telehealth for homebound patients), Hospice Services (end-of-life comfort care), and Mental Health Services (comprehensive behavioral health for adults and children including therapy, case management, crisis services, and residential treatment). Supporting programs include Children's Behavioral Health Urgent Care Clinic, OPTIONS substance use disorder program, Foster Care Services, and Stillwater Academy educational program. CHCS is both a Medicaid/MaineCare certified home health agency and a Certified Community Behavioral Health Clinic (CCBHC), serving over 9,000 people annually across 23,500 square miles of Maine.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Health Services Medical care provided in patients' homes including skilled nursing, physical therapy, occupational therapy, speech therapy, certified nursing assistants, social work services, telehealth, and wound care. For homebound individuals recuperating from illness, injury, or managing chronic conditions across Maine.
• Hospice Services End-of-life care services focused on comfort and dignity, providing medical, emotional, and spiritual support to patients and families facing terminal illness. Operated as CHCS New Hope Hospice following the 2017 merger.
• Mental Health Services Comprehensive behavioral health services for children, adolescents, and adults including Assertive Community Treatment, Behavioral Health Home, case management, outpatient therapy, crisis services, medication management, residential treatment, telehealth, and school-based services across Maine.
• Children's Behavioral Health Urgent Care Clinic Walk-in clinic for children and adolescents up to age 18 experiencing behavioral health crises, providing immediate access to urgent behavioral health assessment and stabilization.
• OPTIONS Program Substance use disorder and overdose prevention program offering harm reduction, naloxone distribution, post-overdose follow-up, proactive outreach, and recovery treatment connection in Penobscot and Piscataquis counties, provided at no cost thanks to Maine DHHS funding.
• Foster Care Services Therapeutic treatment foster care program for children in DHHS custody, including recruitment, training, support, and placement services for foster families across Maine.
• Stillwater Academy Private special-purpose school serving students ages 5-22 with emotional, social, behavioral, and developmental challenges, providing educational and day treatment services at the Sylvan Road, Bangor location.
• Assertive Community Treatment (ACT) Intensive 24/7 community-based psychiatric team serving individuals with severe and persistent mental illness in the Bangor area, combining clinical case management, treatment, and rehabilitation.
• Behavioral Health Home (BHH) Holistic case management service supporting both mental and physical health through a team including a Community Support Worker, Nurse Care Manager, and Peer Support Specialist for adult clients.
• Telehealth Services Remote clinical service delivery allowing clients to receive behavioral health services via video conferencing from their homes, supporting both chronic disease management and mental health care.

Named customers4 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Nine partnerships are on record, tiered core, peripheral and minor.

• Maine Office of Behavioral Health (OBH)coreStrategic or Co-development Partner · 1 January 2024CHCS participates in the Overdose Prevention Through Intensive Outreach Naloxone and Safety (OPTIONS) initiative coordinated by Maine OBH. OPTIONS Liaisons (licensed behavioral health clinicians) work alongside EMS and law enforcement in all Maine counties to engage in post-overdose follow-up, distribute naloxone, conduct proactive outreach, and provide short-term counseling interventions. CHCS provides OPTIONS services in Penobscot and Piscataquis counties.
• Department of Health and Human Services (DHHS)coreStrategic or Co-development Partner · 1 January 2024CHCS receives funding, in part, from the Department of Health and Human Services for some of its adult and children services. CHCS works with DHHS to link children to therapeutic treatment foster care for children with serious medical, behavioral and/or mental health problems. CHCS also operates the Sojourn House and Safe Harbour Crisis Stabilization units under DHHS partnership.
• Maine Emergency Medical Services (EMS) and Law EnforcementcoreStrategic or Co-development Partner · 1 January 2024OPTIONS Liaisons work alongside local emergency medical services (EMS) and law enforcement professionals as co-responders to provide post-overdose follow-up, distribute naloxone, conduct outreach, and connect individuals to recovery treatment.
• Maine Department of EducationperipheralStrategic or Co-development Partner · 1 January 2024Stillwater Academy is licensed by the Maine Department of Education and Department of Health and Human Services. It operates as a private, special-purpose school serving students with emotional, social, behavioral, and developmental challenges.
• New Hope HospicecoreStrategic or Co-development Partner · 1 January 2017New Hope Hospice, a hospice provider, merged with CHCS in 2017, expanding CHCS's hospice service capabilities. The combined entity operates as CHCS New Hope Hospice.
• Community Health Accreditation Program (CHAP)coreOthers · 1 January 2002CHCS home health program received accreditation from CHAP (Community Health Accreditation Program) in 2002 and continues to maintain CHAP accreditation. CHAP accreditation is a mark of quality for community-based healthcare agencies.
• Bangor Savings BankminorOthersBangor Savings Bank is a sponsor of the CHCS Festival of Trees fundraiser, which raises funds for foster homes and foster children.
• Portland Sea DogsminorOthersThe Portland Sea Dogs donate tickets to CHCS's foster care program so children at the agency can attend games. CHCS also has a booth at Sea Dogs games to share information about foster care.
• Cigna (Transparency in Coverage)peripheralOthersCHCS participates in the Cigna Transparency in Coverage network, with machine-readable files available showing negotiated service rates and out-of-network allowed amounts between health plans and CHCS as a healthcare provider.

Scale indicators5 records

Recent moves12 records

Expansion highlights5 records

Broad incumbents

• VITAS Healthcare: Largest U.S. hospice provider, offering end-of-life care across many states. Comparable to CHCS's hospice service line in terms of clinical model, though at much greater scale and geographic breadth.
• Easterseals: National nonprofit network providing behavioral health, home and community-based services, foster care, and disability services. Comparable in the breadth of social services, especially the children's behavioral health and disability service offerings, and the home-and-community-based delivery model.
• MaineHealth: Largest integrated health system in Maine, operating hospitals, home health, and behavioral health services across southern and central Maine. It overlaps with CHCS's home health and outpatient mental health service lines and competes for the same referral networks and clinical staff.
• Northern Light Health: Major Maine-based health system with hospitals, home care, and behavioral health programs across central, eastern, and northern Maine—the same geography where CHCS operates. Comparable as a competing provider of integrated home health and mental health services in rural Maine.

Direct peers

• Penobscot Community Health Care (PCHC): Federally Qualified Health Center serving the greater Bangor region with primary care, behavioral health, and care coordination services. Overlaps directly with CHCS on integrated behavioral and community health delivery in the Bangor market.
• Sweetser: Maine-based nonprofit behavioral health provider offering outpatient counseling, residential treatment, crisis services, and community-based mental health programs. Sweetser is one of CHCS's closest direct peers in the Maine behavioral health and social services ecosystem.
• Catholic Charities Maine: Nonprofit social services organization providing mental health counseling, substance use treatment, foster care, and family services across Maine. Directly comparable to CHCS as a multi-service nonprofit with overlapping behavioral health and child welfare programs.
• VNA Home Health Hospice: Maine-based nonprofit home health and hospice provider serving southern and mid-coast Maine. Comparable to CHCS's Home Health and Hospice service line, with similar MaineCare/Medicare reimbursement model and patient population.

Regional players

• Androscoggin Home Healthcare + Hospice: Nonprofit home health and hospice agency serving western and central Maine. Comparable to CHCS in mission, services, and Maine-based nonprofit structure, but operating in a different geographic region of the state.

Emerging players

• Aspire Health Partners: Community-based behavioral health and primary care provider offering CCBHC-equivalent services, residential treatment, and crisis stabilization. Comparable in mission, integrated care model, and CCBHC-adjacent funding strategy to CHCS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CommunityHealthAndCounselingServices

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Health and Counseling Services