Zigzag

What Zigzag does

Zigzag (ZigZag Delivery Company Ltd.) is an Israeli last-mile delivery and logistics company founded in 1993 and headquartered in Israel. The company operates a nationwide network of 6 branches and 300+ couriers, serving 1,000+ business clients with a stated 98% on-time delivery rate across express, same-day, e-commerce, return, and B2B distribution services. Its core products include Express 24 (next-day delivery), same-day delivery, e-commerce fulfillment, ZIGZAG BOX automated parcel lockers, a dedicated Returns management service, B2B dedicated account management, and seasonal Holiday/Campaign Distribution for retail peaks. The supporting technology is a web-based client platform offering branded tracking pages, a self-service shipping dashboard, two-factor authentication, WCAG 2.1 AA accessibility compliance, and a Vulnerability Disclosure Program, with direct plugins for Shopify, WooCommerce, and Wix that allow SMB merchants to create shipments and print labels without a sales engagement.

Zigzag's business model is transaction-based: business clients pay per shipment on monthly invoicing terms, with dedicated account managers attached to mid-market and enterprise accounts and self-service onboarding for SMB e-commerce merchants via storefront integrations. The company does not disclose revenue, has not raised outside funding, and operates exclusively in Israel with no disclosed international expansion, acquisitions, or partnerships with global carriers. CEO Mike Cohen also serves as the company's accessibility coordinator, indicating a founder-led, lean management structure typical of a privately held, mature SMB. Strategic emphasis in 2024 has been on product extension — most notably the ZIGZAG BOX locker network and expanded reverse-logistics and seasonal distribution services — rather than geographic or M&A expansion.

Name

Zigzag

Legal name

חברת זיגזג שליחויות בע"מ

Website

https://zig-zag.co.il

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

101–250 employees

Short description

Zigzag is an Israeli last-mile delivery company founded in 1993, operating 300+ couriers and 6 branches serving 1,000+ business clients with express, same-day, e-commerce, returns, and B2B distribution services.

Ownership category

akta.pro rank

Product category

Last-Mile Delivery & Logistics Services

NAICS

Couriers and Express Delivery Services (492110), Couriers and Messengers (492), Local Messengers and Local Delivery (4922)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industry

Fulfillment Technology & Warehouse Management Systems (WMS) (CRAFAMAB)

Keywords

• Courier delivery services
• Last-mile logistics
• E-commerce shipping
• Automated locker pickup
• Same-day delivery network

Headquarters

HQ city

Tel Aviv

HQ country

Israel

HQ region

Middle East

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Delivery and Shipping Services: Core revenue from package delivery services including express 24-hour delivery, same-day delivery, next-day delivery, and nationwide e-commerce delivery. Revenue is generated per delivery transaction, with pricing based on service level, weight, and destination.
2. B2B Logistics Solutions: Monthly subscription-style billing for business clients with consolidated monthly invoices, daily pickup services, dedicated account managers, and reporting. Includes insurance coverage and package handling.
3. Cash on Delivery (COD) Services: Courier collects payment from recipient upon delivery, with the business credited after deducting commission. Includes monthly collection reports.
4. Returns Management Services: End-to-end returns handling where customer initiates pickup and goods are returned to merchant with full documentation
5. Holiday and Campaign Distribution Services: Project-based logistics for holiday gift deliveries, employee gift packages, catalog distribution, and campaign materials for organizations

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Zigzag is an Israeli nationwide courier and last-mile delivery company offering express 24-hour delivery, same-day delivery, e-commerce delivery, returns management, B2B delivery solutions, and holiday/campaign distribution. Services are delivered via a 300+ courier fleet, 6 physical branches, an automated ZIGZAG BOX locker network, and direct integrations with Shopify, WooCommerce, and Wix. The company serves 1,000+ business clients and individual consumers across Israel, with cash-on-delivery (COD) collection and consolidated monthly invoicing for B2B accounts.

Product overview

Zigzag operates as a multi-service delivery platform offering a portfolio of integrated logistics solutions. The core offerings include Express 24 (guaranteed 24-hour delivery), Same-Day Delivery, E-commerce Delivery (nationwide with platform integrations), and Pickup Points & ZIGZAG BOX Lockers (automated 24/7 locker network). Supporting services include a Returns Service for end-to-end reverse logistics, Custom/Dedicated Delivery Services for bespoke logistics needs, a B2B Delivery Service (with daily pickup, centralized invoicing, and a management dashboard), and a Holiday & Campaign Distribution service for large-scale seasonal projects. All services are delivered through a nationwide network of 6 branches and 300+ couriers.

Differentiator

Problem solved

Functional benefit

Brands

• ZIGZAG BOX: Automated 24/7 self-service parcel lockers enabling customers to collect deliveries at their convenience.

Products and services

• Express 24 Express nationwide delivery service with a guaranteed 24-hour delivery commitment, available to both individual customers and businesses across Israel.
• Same-Day Delivery Premium same-day delivery service for urgent shipments, collected and delivered within the same day, the fastest service in Zigzag's portfolio.
• E-commerce Delivery Full nationwide logistics solution for online stores, including integration with Shopify, WooCommerce, and Wix, real-time status updates to end customers, and personal home delivery.
• Pickup Points & ZIGZAG BOX Lockers Network of pickup points at partner stores and automated ZIGZAG BOX lockers operating 24/7, allowing customers to collect shipments at their convenience without being home.
• Returns Service End-to-end returns management for e-commerce merchants — customers initiate pickup and Zigzag returns items to the merchant with full documentation.
• B2B Delivery Service Business-focused delivery solution featuring daily scheduled courier pickup, a centralized monthly invoice, a dedicated account representative, and a full management dashboard with real-time tracking, SMS updates, and Excel reporting.
• Holiday & Campaign Distribution Specialized service for distributing holiday gift boxes, employee gift packages, catalog mailings, and managing large-scale coordinated distribution projects, including project management, sticker production, warehousing, and delivery within 2–3 days.
• Custom/Dedicated Delivery Services Tailored delivery solutions for special projects, holiday gift distributions, event orders, promotional winner deliveries, or dedicated courier assignments, built custom with a personal account manager.

Quantifiable outcome

• 98% on-time delivery rate
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• ShopifycoreTechnology or IntegrationNative plugin integration enabling Shopify store owners to directly create Zigzag shipments, generate shipping labels, schedule courier pickup, and send automatic status updates to customers from within their Shopify admin panel.
• WooCommercecoreTechnology or IntegrationPlugin integration for WooCommerce WordPress stores allowing automatic shipment creation, label printing, real-time pricing, and customer SMS notifications upon status changes.
• WixcoreTechnology or IntegrationDirect integration with Wix platform enabling online store owners to connect their Wix store for seamless Zigzag delivery services including automated label generation and tracking updates.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Israel Post (Doar Israel): Israel's national postal service, providing nationwide package delivery, mail, and logistics services. Directly comparable as a domestic courier/delivery operator serving Israeli merchants and consumers, though it is a state-owned incumbent with broader mandates and lower service-level pricing.
• DHL Express Israel: Global logistics leader's Israeli operations, offering international and domestic express delivery, e-commerce shipping, and B2B logistics. Comparable as a higher-tier delivery provider competing for the same Israeli e-commerce merchant wallet, with stronger cross-border capabilities.
• FedEx Israel: FedEx's Israeli operations provide international priority shipping, domestic courier services, and e-commerce logistics. Comparable as a premium-tier delivery competitor targeting Israeli merchants requiring fast, reliable cross-border and domestic shipping.
• UPS Israel: United Parcel Service's Israeli operations offer express package delivery, supply chain solutions, and e-commerce shipping. Comparable as a global incumbent providing premium-tier alternatives for Israeli merchants, particularly those shipping internationally.

Direct peers

• HFD Couriers: Israeli courier and delivery company offering same-day, next-day, and scheduled pickup services to business clients. Comparable as a domestic B2B courier competitor with similar focus on enterprise merchants and nationwide coverage in Israel.
• Formula Logistics: Israeli logistics and distribution company offering courier, warehousing, and fulfillment services. Comparable as a domestic integrated logistics peer serving e-commerce and B2B clients with nationwide Israeli operations.
• Boxit: Israeli parcel locker network company offering automated 24/7 pickup points for e-commerce deliveries. Comparable as a direct competitor to ZigZag's ZIGZAG BOX locker network in the Israeli automated parcel pickup space.

Emerging players

• Yello Delivery: Israeli on-demand and same-day delivery platform serving e-commerce and retail merchants. Comparable as a digital-native last-mile delivery competitor in the Israeli market, often focused on urban same-day fulfillment.
• Gett (Yango Delivery): Originally an Israeli ride-hailing platform that expanded into delivery and logistics services. Comparable as an Israeli-headquartered mobility/delivery company that has leveraged its driver network for on-demand and same-day parcel delivery to merchants.

Regional players

• Pickup (by ZAP Group): Israeli courier and logistics company specializing in e-commerce delivery and last-mile fulfillment. Comparable as a domestic Israeli courier peer targeting e-commerce merchants with similar service tiering and nationwide coverage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zigzagisrael
• LinkedInlinkedin.com/company/american-missions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zigzag