What Ansafone does

Ansafone Contact Centers is a privately held, family-owned business process outsourcing and contact center provider founded in 1970 in Santa Ana, California, and led by Randy Harmat (CEO since 1999, who succeeded his father). The company operates from dual-coast facilities in Santa Ana, CA and Ocala, FL (with a Coral Gables, FL office), employs 501–1,000 people, and delivers 24/7/365 omnichannel customer service across voice, email, chat, social media, and SMS. Its legal entity is Ansafone Contact Centers, wholly owned within the Harmat family with no external institutional investment or funding rounds disclosed.

The company's core platform is built on the Interactive Intelligence Customer Interaction Center (CIC) all-in-one IP communications software suite, augmented with predictive, power, and preview dialers, a custom IVR with speech recognition, and CRM/payment system integrations. Ansafone delivers a portfolio structured around multi-channel contact center services, inbound customer care, outbound sales and lead generation, end-to-end business process outsourcing (BPO), and a set of verticalized solutions for healthcare (HIPAA-compliant member services, appointment scheduling, clinical trial outsourcing), government (ITAR-aligned benefits administration, child abuse/neglect intake), retail/e-commerce (returns, order tracking, product recalls), financial services (PCI DSS-compliant account services and fraud prevention), energy/utilities, education, law, and property management. Differentiated operational capabilities include coast-to-coast redundancy for disaster recovery — battle-tested through hurricane-season First Notice of Loss engagements — as well as English/Spanish bilingual support and AI-assisted natural-language IVR and chatbot automation.

Ansafone's commercial model is a sales-led managed-services motion, with revenue derived from multi-year subscription-style contracts priced by call volume, service complexity, and dedicated versus shared agent staffing. Distribution runs through a national direct sales team led by VP of Sales & Marketing Chris Gronberg, inside-sales via dedicated toll-free numbers, and a website-based quote request workflow. The company markets intensively relative to its size via blog, case studies, whitepapers, and a video/podcast series featuring executive leadership, alongside industry recognition (2013 and 2016 MVP Quality Awards, 2017 CCW Excellence Award for Best in Class Contact Center over 200 seats runner-up, 2017 Elite Contact Center Outsourcing Award, and SOC 2 Type II certification earned October 2018) to attract enterprise and mid-market clients in healthcare, government, retail/e-commerce, and financial services.

Name

Ansafone

Legal name

Ansafone Contact Centers

Website

https://ansafone.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Ansafone Contact Centers is a US-based, family-owned business process outsourcing provider founded in 1970, delivering 24/7/365 omnichannel contact center services to healthcare, government, retail/e-commerce, and financial services clients from dual-coast facilities in California and Florida.

Ownership category

akta.pro rank

Product category

Contact Center / Business Process Outsourcing (BPO) Services

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421)

SIC

Services-Facilities Support Management Services (8744), Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Multilingual/Localization Support (Language, Cultural Adaptation) (BPAAABAK), Insurance Claims Intake & FNOL Support (BPAAAFAA)

Keywords

• Outsourced contact center
• Business process outsourcing
• Inbound call center services
• Outbound telemarketing services
• Omnichannel customer support

Headquarters

HQ city

Santa Ana

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Contact Center and BPO Services: Ansafone generates revenue through business process outsourcing (BPO) and contact center services, including inbound customer service, outbound sales and telemarketing, multi-channel support (email, chat, social media), and specialized industry solutions. Services are priced based on call volume, service complexity, and staffing models (dedicated vs. shared).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Ansafone provides outsourced contact center and business process outsourcing (BPO) services for US enterprises, mid-market companies, and government agencies. Core offerings span inbound customer service, outbound sales and lead generation, and omnichannel support (phone, email, chat, social media, SMS, IVR), delivered through US-based bilingual agents across SOC 2-certified call centers in California and Florida. The company also delivers industry-specific vertical solutions for healthcare, government, retail/e-commerce, energy/utilities, and education, plus specialized capabilities such as VIP customer care, bilingual support, and consumer affairs/product recall handling.

Product overview

Ansafone Contact Centers is a business process outsourcing (BPO) provider offering a comprehensive suite of contact center services as a unified platform-plus-modules architecture. The core offering spans multi-channel contact center services (phone, email, chat, social media, SMS), inbound customer service, and outbound sales/lead generation. Add-on modules include Interactive Voice Response (IVR) with natural language capabilities, VIP customer care, SMB answering services, and consumer affairs/product recall handling. Industry-specific vertical solutions cover healthcare (HIPAA-compliant), retail/e-commerce, energy/utilities, education, government, and COVID-19 response. The platform is built on Interactive Intelligence CIC technology with coast-to-coast redundancy between California and Florida locations, serving clients since 1970 with approximately 50 years of industry experience.

Differentiator

Problem solved

Functional benefit

Products and services

• Multi-Channel Contact Center Services

Quantifiable outcome

• 50+ years of continuous operations since 1970
• +1 more outcomes

Named customers4 records

Segments9 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature4 records

Partnerships

One partnership is on record.

• Make-A-Wish Southern FloridaminorOthers · 12 May 2018Ansafone was a Gold Sponsor for Make-A-Wish Southern Florida at their Brunch Under the Big Top Event. This is a charitable partnership demonstrating community involvement rather than a commercial business alliance.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• TTEC Holdings: Large publicly traded US-headquartered CX/BPO operator delivering omnichannel customer experience, AI-enabled customer service, and contact-center outsourcing to enterprise clients across healthcare, financial, retail, and government — directly overlapping Ansafone's vertical mix and omnichannel delivery model at meaningfully greater scale.
• Alorica: US-headquartered BPO and customer-experience operator providing omnichannel customer service, technical support, and digital CX for healthcare, financial, retail, and technology clients. Closely comparable mid/large competitor across both inbound customer care and AI-enhanced agent support.
• Liveops: Cloud-based, US-resident agent contact-center provider serving healthcare, insurance, retail, and financial clients through a virtual delivery model. Targets the same omnichannel customer-care and sales-support workloads as Ansafone with a technology-led onshore delivery approach.
• Concentrix: Global customer experience and BPO provider with a Fortune 500 client base across financial services, healthcare, retail, and technology. Competes head-to-head for the same enterprise BPO RFPs Ansafone serves, with overlapping services such as inbound customer support, omnichannel care, and digital transformation.
• Arise: Virtual-first customer-experience BPO platform serving healthcare, financial, retail, and technology clients with work-at-home agents. Competes in the same US-onshore customer-care, sales, and technical-support segments Ansafone serves, differing mainly via a crowdsourced agent model.
• AnswerConnect: US-based 24/7 answering service and inbound contact-center operator serving SMBs, legal, healthcare, property management, and trade clients. Overlaps with Ansafone's SMB Answering Service Support and answering-service heritage, with comparable bilingual and overflow coverage.
• MAP Communications: US-based answering service and inbound contact-center provider serving SMBs, healthcare, legal, and property management clients. Directly comparable to Ansafone's SMB and vertical answering offerings, with similar messaging around 24/7 coverage and bilingual support.
• Foundever (formerly Sitel/SYKES): Global CX solutions provider formed by the Sitel-SYKES combination, offering inbound/outbound contact-center, BPO, and digital CX across healthcare, financial, retail, and public-sector clients — directly comparable vertical mix and delivery model to Ansafone, scaled across onshore, nearshore, and offshore geographies.

Emerging players

• TaskUs: Public, US-headquartered digital and customer-experience outsourcer focused on digital customer service, content moderation, and AI operations across healthcare, financial, and tech clients. Adjacent peer: newer public competitor in the same BPO+CX space, leaning more digital/AI-native than Ansafone.

Broad incumbents

• Teleperformance: Largest global CX and contact-center BPO, operating in 90+ countries with hundreds of thousands of seats. Overlaps with Ansafone across inbound customer service and omnichannel delivery but at far greater scale and a much broader international footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ansafone-contact-centers
• Xx.com/ansafonecontact
• Facebookfacebook.com/ansafone

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ansafone