Social Return
Social Return is a UK case management firm headquartered in Durham that delivers specialist assessment, coordination, and CQC-registered personal care for clients with brain injury, spinal cord injury, and other catastrophic neurological conditions, commissioned by solicitors, insurers, and deputies.
- Company typePrivate
- Founded2016
- HeadquartersDurham, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Social Return does
Social Return Case Management Ltd. is a UK private limited company headquartered in Durham that provides specialist case management services for individuals with complex acquired conditions, including brain injury, spinal cord injury, cerebral palsy, complex multi-condition presentations, serious life-changing orthopaedic injury, and prolonged disorders of consciousness (vegetative and minimally conscious states). The firm delivers comprehensive assessment, collaborative goal-setting, multidisciplinary team coordination, and outcomes reporting, organised around a proprietary "Thrive & Flourish" methodology that emphasises identity reconstruction and meaningful life outcomes beyond basic needs. Service delivery combines directly employed case managers (predominantly in the North of England with active expansion into the South and South West), a UK-wide network of self-employed Case Management Associates (CMAs), and CQC-registered directly employed Support Workers, giving the firm vertical integration from clinical case management through to personal care delivery.
Revenue is generated almost entirely through professional services fees for case management, billed to clients or — more commonly — to commissioning parties such as claimant and defendant solicitors, insurers, and Court of Protection deputies. Pricing takes two forms: employed case managers are paid experience-dependent salaries, while CMAs are engaged on substantially higher hourly rates that vary by skills and experience. Supporting revenue lines include HR and employment support, Support Worker training and induction (including Care Certificate delivery), and ancillary clinical supervision and learning programme services. The go-to-market motion is sales-led and referral-driven via professional networks, with thought-leadership amplification through NR Times contributions, an annual "Re-Drawing Identity" conference, a mailing list, and LinkedIn. Underlying technology consists of off-the-shelf case management software, electronic case notes, and remote working/portal/intranet systems; no proprietary platform or AI tooling is disclosed.
In March 2026, Social Return became a sister company of AKA Case Management via an acquisition by AKA, formalising a long-standing informal working relationship while both organisations continue to operate independently. The firm is led by Managing Director Vicki Gilman (also BABICM Chair and Neurophysiotherapist) and Director of Operations Jackie Waggott (BABICM advanced case manager), and currently employs between 11 and 50 staff.
Social Return firmographics
Firmographics- Name
- Social Return
- Legal name
- Social Return Case Management Ltd.
- Website
- https://social-return.co.uk
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Social Return is a UK case management firm headquartered in Durham that delivers specialist assessment, coordination, and CQC-registered personal care for clients with brain injury, spinal cord injury, and other catastrophic neurological conditions, commissioned by solicitors, insurers, and deputies.
- Ownership category
- akta.pro rank
Social Return industry classification
Industry- Product category
- Rehabilitation Case Management
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)
- SIC
- Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Benefits, Insurance & Long-Term Care Planning Navigation (Medicare/Medicaid/LTC) (HLADALAI)
- akta.pro secondary industries
- Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM), Workforce Support Services & Case Management (Coaching, Wraparound) (EDAAAOAK)
Keywords
Where Social Return is headquartered
LocationHeadquarters
- HQ city
- Durham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Social Return business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Case Management Services: Social Return provides comprehensive case management for clients with complex conditions (brain injury, spinal cord injury, cerebral palsy, etc.) and specific short-term assessment and coordination services. Revenue is generated through professional fees for case management services billed to clients, solicitors, insurers, or deputies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Employed Case Manager - experience-dependent salary |
| Usage-based | Pay-as-you-go | Case Management Associate - hourly rates |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Social Return product offering
Product offeringCore offering
Social Return Case Management provides comprehensive case management for clients with complex conditions including brain injury, spinal cord injury, cerebral palsy, complex multiple-condition presentations, serious life changing orthopaedic injury, and prolonged disorders of consciousness (VS and MCS). Services include assessment, collaborative goal setting, planning, coordination of multidisciplinary teams, and outcomes reporting, delivered through employed case managers and a network of Case Management Associates across England.
Product overview
Social Return Case Management is a case management service provider offering comprehensive case management for clients with complex conditions, including brain injury, spinal cord injury, cerebral palsy, and prolonged disorders of consciousness. The company provides directly employed Support Workers (registered with CQC for Personal Care), HR and Employment Support, and Support Worker Training and Induction Packages including the Care Certificate. The core Case Management Services include assessment, goal-setting, planning, and coordination toward meaningful outcomes. Additional offerings include the Case Management Learning Programme (CMLP) for professional development, Clinical Supervision and Support, and a Case Management Associate Programme for UK-wide case managers. The company also hosts an annual conference with free access to presentation videos.
Differentiator
Problem solved
Functional benefit
Products and services
- Comprehensive Case Management Services
Quantifiable outcome
- Case management supports clients to progress toward their aspirations and goals, with the aim of achieving outcomes that enable clients to no longer require the service — 'doing ourselves out of a job' over time.
Companies that use Social Return
Customer profileSegments3 records
Ideal customer profiles3 records
Social Return technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Social Return partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- AKA Case ManagementcoreAKA Case Management and Social Return Case Management are formally joining as sister companies. Although legally structured as an acquisition by AKA, both organisations have been working alongside each other for more than 10 years, sharing values, commitment to people-centred practice, and a belief in doing things differently. The partnership aims to support each other more meaningfully, strengthen services across wider regions, increase team opportunities, share learning and good practice, and improve standards across both companies. Both will continue to operate independently.
- Perspective Financial GroupminorPerspective Financial Group served as the headline sponsor of the Social Return Conference 2023 'Re-Drawing Identity'. This sponsorship is a marketing-level relationship providing financial support for the annual conference event.
Scale indicators2 records
Recent moves7 records
Expansion highlights5 records
Social Return competitors and assessment
Company assessmentDirect peers
- AKA Case Management: UK-based case management firm specialising in acquired brain injury, spinal cord injury, and complex neurological conditions. Now sister company to Social Return following the March 2026 acquisition; operates independently but collaborates on shared resources and geographic coverage.
- Stewart & Older Case Management: UK case management company providing services for adults and children with catastrophic injuries including brain injury and complex neurological conditions. Comparable in clinical specialism, geographic scope across England, and solicitor/insurer referral pipeline.
- KMA Case Management: UK provider of case management services for clients with catastrophic and complex injuries, particularly brain injury and neurological conditions. Comparable in clinical specialism, BABICM-affiliated practitioner base, and England-wide delivery model.
- RPS Case Management: UK-based case management practice specialising in catastrophic injury including brain injury, spinal cord injury, and cerebral palsy. Comparable in clinical focus, multi-disciplinary team model, and professional services revenue approach.
- Compass Case Management: UK case management firm delivering rehabilitation coordination for clients with brain injury, spinal cord injury, and complex disabilities. Comparable in target population, multidisciplinary team model, and solicitor/insurer commissioning flow.
- Bush & Co: One of the UK's largest specialist case management providers, focusing on catastrophic injury including brain injury, spinal cord injury, and complex rehabilitation. Directly comparable in target clients, referrer base (solicitors/insurers), and BABICM-affiliated practitioner model.
- Enable Case Management: UK case management provider for adults with complex neurological injuries including brain injury, spinal cord injury, and progressive conditions. Comparable in client profile, BABICM-affiliated practitioners, and solicitor/insurer-led referral model.
- Network Case Management: UK case management company serving clients with acquired brain injury, spinal injury, and complex rehabilitation needs. Comparable in target clients, geographic coverage across England, and direct employment of support workers alongside case management.
- Harrison Associates Case Management: UK-based case management provider covering catastrophic brain injury, spinal cord injury, and complex orthopaedic cases. Comparable in clinical scope, BABICM membership, and reliance on personal injury litigation referrers.
Others
- BABICM (British Association of Brain Injury Case Managers): UK professional body for case managers working in brain injury and complex rehabilitation. Not a competitor but a key ecosystem participant: Social Return's MD is BABICM Chair, BABICM Advanced Practitioner status is part of Social Return's career pathway, and BABICM accreditation is a baseline quality signal in the referral market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks3 records
Key highlights6 records
Customer concentration
Social Return social profiles
Digital presenceSocial Return compliance and trust
Trust signalCompliance1 record
Social Return financial estimates
Financial estimateRevenue estimate
Valuation estimate
Social Return leadership team
Management profileNumber of profiles
Profiles2 records
Social Return funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Social Return M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Social Return
What does Social Return do?
Social Return Case Management provides comprehensive case management for clients with complex conditions including brain injury, spinal cord injury, cerebral palsy, complex multiple-condition presentations, serious life changing orthopaedic injury, and prolonged disorders of consciousness (VS and MCS). Services include assessment, collaborative goal setting, planning, coordination of multidisciplinary teams, and outcomes reporting, delivered through employed case managers and a network of Case Management Associates across England.
Is Social Return a public or private company?
Social Return is a private company. It is classified as corporate owned and is currently operating.
When was Social Return founded?
Social Return was founded in 2016. It employs 11 to 50 people.
Where is Social Return based?
Social Return is headquartered in Durham, United Kingdom, in the Europe region.
How does Social Return make money?
One revenue line is on record: case Management Services.
Who are Social Return's main competitors?
Direct peers on record are AKA Case Management, Stewart & Older Case Management, KMA Case Management, RPS Case Management, Compass Case Management, Bush & Co, Enable Case Management, Network Case Management and Harrison Associates Case Management. BABICM (British Association of Brain Injury Case Managers) is listed as an others.
Does Social Return have an API?
No public API is recorded for Social Return.
What industry is Social Return in?
Social Return's product category is Rehabilitation Case Management. Its primary akta.pro industry code is HLADALAI, Benefits, Insurance & Long-Term Care Planning Navigation (Medicare/Medicaid/LTC), with a secondary code of EDAKANAM, Interagency Coordination & Case Management (VR, DD, Medicaid Waivers). Its NAICS code is 624120 and its SIC code is 8000.