Town of Burlington

What Town of Burlington does

Town of Burlington is the municipal government of Burlington, Massachusetts, a Middlesex County town established in 1793 and operating under a Select Board–Town Meeting form of governance. The Town delivers standard municipal services to its residents, businesses, and visitors, including public safety (police and fire), public works (highway, water, sewer, fleet maintenance, cemeteries), parks and recreation, planning and building, conservation, tax collection, vital records, elections, and social services (Youth & Family Services, Council on Aging, Veteran Services). It employs 101-250 staff organized across multiple physical facilities anchored by Town Hall at 29 Center Street, with a combined operating budget of approximately $197 million approved by Town Meeting in June 2026.

The Town's digital infrastructure is built on the CivicPlus CivicEngage platform for the official website (burlington.org), supplemented by Invoice Cloud for online payments, RAVE for emergency notifications, an Online Permit Application Portal for conservation and planning applications, and an interactive Town GIS Mapping system for zoning, wetlands, and parcel data. No proprietary technology products are developed; the technology stack consists of standard commercial municipal government SaaS tooling rather than in-house engineering.

Funding comes from property taxation (the primary source), supplemented by fees and licenses (building permits, alcohol licenses, business certificates), water and sewer usage charges, and state aid. The Town is not a revenue-generating enterprise; its financial scale is measured by approved budget appropriations rather than top-line revenue. Distribution is entirely within Burlington's geographic boundaries through Town Hall walk-in services, the online portal, emergency response teams, and parks and recreation programs. The Town engages in community programming (e.g., Mental Health Awareness Night, iCivics We Declare Challenge) and operates multi-channel resident communications including the Burlington Brief e-newsletter, BCAT cable television, and social media presence.

Name

Town of Burlington

Legal name

Town of Burlington

Website

https://burlington.org

Company type

Private

Founded year

1793

Operating status

Operating

Headcount range

101–250 employees

Short description

Town of Burlington is the municipal government of Burlington, Massachusetts, delivering public safety, public works, permitting, recreation, and administrative services to its residents, businesses, and visitors through Town Meeting governance and an approximately $197 million operating budget.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Other Community Housing Services (624229), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), State/Provincial Housing, Urban/Regional Planning & Community Development (BPAIABAM)

Keywords

• Municipal government services
• Public safety services
• Water and sewer utilities
• Parks and recreation
• Building permits and inspections

Headquarters

HQ city

Burlington

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax Revenue: Primary municipal revenue source through real estate and personal property taxes, supporting town operations and schools
2. Fees and Licenses: Revenue from various permits, licenses, and fees including building permits, alcohol licenses, and business certificates
3. Water and Sewer Services: Billing for water and sewer services to residents and businesses

Distribution channels4 records

Marketing channels5 records

Core offering

The Town of Burlington is the municipal government of Burlington, Massachusetts, providing essential public services to its residents, businesses, and visitors. Core offerings include public safety (Police and Fire), public works (highway, water and sewer, engineering, fleet maintenance), parks and recreation programs, building and planning permits, conservation services, tax collection, vital records, elections administration, veterans services, and youth and family services, supported by an online municipal portal for permits, payments, and service requests.

Product overview

The Town of Burlington operates a unified municipal government website serving residents of Burlington, MA. The website is built on the CivicPlus CivicEngage platform and provides access to various government services including online permit applications, GIS mapping, emergency alerts (RAVE), online payments (Invoice Cloud), and information across multiple departments including Police, Fire, Public Works, Parks & Recreation, Council on Aging, Planning, Building, and Town Clerk services. The site also features BCAT (Burlington Cable Access Television) content integration. The primary digital offering is the government services portal rather than a traditional product.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Safety Services
• Water and Sewer Services
• Parks and Recreation Programs
• Building Permits and Inspections
• Town Clerk Services
• Conservation Services
• Tax Collection and Treasury Services
• Housing Authority Services
• Youth and Family Services
• Veteran Services
• Planning and Zoning Services
• Engineering Services

Quantifiable outcome

• Mental Health Awareness Night successfully brought together diverse community members including residents, local businesses, schools, and multiple town departments
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Eight partnerships are on record, tiered core, minor and major.

• Burlington Youth & Family ServicescoreStrategic or Co-development Partner · 14 May 2026Town department collaborating with other organizations on Mental Health Awareness Night, providing youth and family support services as part of community wellness initiatives.
• Council on AgingcoreStrategic or Co-development Partner · 14 May 2026Partner in Mental Health Awareness Night providing senior services and support, addressing mental health across all age groups in the community.
• Burlington Public SchoolscoreStrategic or Co-development Partner · 14 May 2026Educational partner collaborating on Mental Health Awareness Night and civic education programs like the iCivics We Declare Challenge with Marshall Simonds Middle School.
• Board of HealthcoreStrategic or Co-development Partner · 14 May 2026Health regulatory partner in Mental Health Awareness Night supporting community health initiatives and wellness programming.
• Local Businesses (A Whole Bunch Flower Market, Burlington Famous Pizza, JulieAnne's Bakery & Cafe, Crack'd Kitchen & Coffee, Viet Citron, Goodnight Johnny's, Wegmans)minorGTM or Marketing Partner · 14 May 2026Local businesses donated food and services to support Mental Health Awareness Night, demonstrating community engagement and corporate social responsibility.
• MassDevelopmentmajorStrategic or Co-development Partner · 1 May 2026Economic development partnership through MassDevelopment for Mall Road Corridor improvement initiatives. MassDevelopment is a state economic development agency partnering with the town to support commercial development and revitalization efforts.
• BCAT (Burlington Cable Access Television)coreStrategic or Co-development PartnerCable access television station providing production facilities and broadcasting for student civics projects and town government meetings.
• Burlington BuzzminorGTM or Marketing PartnerCommunity media partner providing detailed coverage of Town Meeting sessions for residents.

Scale indicators3 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Town of Wilmington, MA: Neighboring Middlesex County municipality with a similar operating budget scale and comparable municipal service portfolio under Town Meeting governance.
• Town of Lexington, MA: Comparable Massachusetts town of similar size and demographics operating under Town Meeting governance with comparable municipal service portfolio including police, fire, public works, and parks and recreation.
• Town of Reading, MA: Adjacent Middlesex County town of similar size and budget scale operating comparable municipal services including police, fire, DPW, and parks with Town Meeting legislative structure.
• Town of Billerica, MA: Larger nearby Middlesex County town with a comparable operating budget and similar municipal departments including police, fire, DPW, parks and recreation, and water/sewer.
• City of Woburn, MA: Nearby Middlesex County municipality with a comparable property tax-funded budget and similar mix of public safety, public works, parks and recreation, and community development functions.
• Town of Andover, MA: Comparable Massachusetts town of similar size operating under Town Meeting with a comparable mix of municipal services and similar demographic profile.
• Town of Westford, MA: Comparable Middlesex County town with similar budget scale and full municipal service portfolio including online permitting, GIS mapping, and public safety services.
• Town of Winchester, MA: Comparable Massachusetts town with similar Select Board/Town Meeting governance structure and overlapping municipal service offerings including public safety, public works, and recreation.
• Town of Arlington, MA: Adjacent Middlesex County town with similar population scale, providing the same core municipal services including online permitting, GIS, and community engagement programs.
• Town of Bedford, MA: Comparable Middlesex County town with similar population size, property tax base, and full-service municipal operations including planning, public works, and recreation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TheBurlingtonMA
• YouTubeyoutube.com/channel/UC3l69YAWi2jZCSzeCi4fU_A
• Facebookburlington.org/facebook
• Instagramburlington.org/instagram

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Burlington