City of Woburn

What City of Woburn does

The City of Woburn is a municipal government entity incorporated under Massachusetts state law, serving approximately 39,000 residents in Woburn, Middlesex County, Massachusetts. Founded in 1640 as a town and later chartered as a city, it operates a 1,001-5,000 employee organization delivering core public services including police and fire protection, water and sewer utilities, trash and recycling collection, public education (more than 4,500 students across 10 schools), public library services, senior and veterans services, parks and recreation, permitting and licensing, and election administration. Service delivery occurs through City Hall (10 Common Street), the City Hall Annex, the Police Department (25 Harrison Ave), the Senior Center (144 School Street), the historic Woburn Public Library (45 Pleasant Street), and an online portal at woburnma.gov.

The city's technology stack is built on standard municipal platforms rather than proprietary systems, including InvoiceCloud for online tax and utility bill payment, Kelley & Ryan for parking ticket processing, ArcGIS for GIS mapping, Tyler Tech Socrata for Open Checkbook financial transparency, Aspen Discovery via the Minuteman Library Network for catalog services, and a 311 concern-reporting portal. Major capital infrastructure initiatives underway include a $22 million bond-funded PFAS remediation project at the Horn Pond Water Treatment Plant, a $2.45M state-funded Hurld Park Heat-Resilient Nature Park, and a $50,000/year Cummings Foundation Jail Diversion Program embedded within the Police Department.

The city is funded through a hybrid revenue model: property taxes (real estate and personal property, collected quarterly), water and sewer usage fees (semi-annual), motor vehicle excise taxes, permits and license fees, and intergovernmental grants. The FY2024 General Fund budget is $163,142,750, a 4.57% year-over-year increase, with a separate Five Year Capital Improvement Plan totaling $89,613,758 from FY2023 through FY2027. Recent leadership transitions include Mayor Michael P. Concannon (succeeding Scott Galvin in late 2025), Police Chief Brian McManus (August 2025), and Fire Chief George Poole (February 2026).

Name

City of Woburn

Legal name

City of Woburn

Website

https://woburnma.gov

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Woburn is a municipal government in Massachusetts, founded in 1640, serving approximately 39,000 residents with public safety, water/sewer, education, library, recreation, and permitting services through a 1,001-5,000 employee organization and a $163M FY2024 General Fund budget.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Air and Water Resource and Solid Waste Management Programs (92411), Administration of Environmental Quality Programs (9241), Administration of Housing Programs, Urban Planning, and Community Development (9251), Justice, Public Order, and Safety Activities (922)

SIC

Sanitary Services (4950), Water Supply (4941), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Water Supply & Wastewater Utilities Administration (BPAIACAG), Solid Waste & Recycling Services Administration (BPAIACAH), Parks, Recreation & Cultural Services (BPAIACAI), Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Public utilities
• Public safety services
• Community development programs
• Public education administration

Headquarters

HQ city

Woburn

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: Real estate and personal property taxes constitute the primary municipal revenue source, collected quarterly with rates set annually through the tax classification process
2. Water and Sewer Fees: Semi-annual water and sewer utility bills based on consumption and service availability
3. Motor Vehicle Excise Tax: Annual excise tax on registered vehicles based on vehicle value
4. Permits and Licenses: Fees collected for various municipal permits, licenses, dog licenses, parking tickets, and municipal lien certificates
5. Trash Collection Services: Waste Management provides trash hauling services to the city for over 20 years as a contracted service provider

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

The City of Woburn is a municipal government entity that delivers essential public services to approximately 39,000 residents and local businesses, including public safety (police and fire), water and sewer utilities, trash and recycling collection, public education through Woburn Public Schools, library services, recreation programs, senior and veterans services, elections administration, and permitting and licensing. Funding is sustained primarily through property tax revenue, water and sewer fees, motor vehicle excise taxes, permits/licenses, and state and federal grants.

Product overview

City of Woburn is a municipal government entity operating woburnma.gov as its official government services portal. The portal provides access to a comprehensive suite of city services organized by department, including online bill payment through InvoiceCloud and Kelley & Ryan for taxes and parking tickets, community programs like the Woburn Community Electricity aggregation program and Community Resource Center, recreation and senior services, library services through the historic Woburn Public Library, public school district information, veterans services, election services, and waste management via Waste Management. The city operates various boards and commissions including the Traffic Commission, Planning Board, and Board of Health to manage municipal operations. Services are primarily informational and transactional rather than technology products.

Differentiator

Problem solved

Functional benefit

Brands

• Woburn Community Electricity: Municipal electricity aggregation program offering electricity supply at 13.891 cents/kWh, launched August 2025
• Woburn Community Resource Center

Products and services

• Online Bill Payment Portal Electronic bill payment system for tax bills, water/sewer bills, and parking tickets through third-party processors InvoiceCloud and Kelley & Ryan, available to Woburn residents and businesses.
• City Calendar & Event Notifications Weekly email subscription service for upcoming city meetings, community events, elections, and health clinics, available to residents and community members.
• Woburn Community Electricity Municipal electricity aggregation program offering residents electricity supply at 13.891 cents/kWh, administered by the City to provide competitive electricity options for residents.
• Woburn Public Library Public library founded in 1856, housed in the first library designed by architect H.H. Richardson, a National Historic Landmark serving approximately 39,000 residents with library services, community education, archives, and literacy programs.
• Woburn Public Schools Public school district serving more than 4,500 students from preschool to grade 12 across 10 schools, including Woburn Memorial High School and several middle and elementary schools.
• Recreation Programs Recreation department providing safe, affordable recreation programs and maintaining city recreational facilities for Woburn residents.
• Senior Center Services Municipal senior center providing social, wellness, recreational, and intellectual programs for residents age 60 and older, along with connections to local, state, and federal programs.
• Veterans Services Veterans Services Department assisting veterans, widows, spouses, and dependents with short or long term medical assistance, financial aid, and benefits applications.
• Elections Services Municipal election administration including voter registration, polling locations, absentee voting, and campaign finance reporting for Woburn residents.
• Trash & Recycling Collection Waste management services including single-stream recycling, yard waste pickup, and household hazardous waste disposal through Waste Management, serving Woburn residents for more than 20 years.
• 311 Concern Reporting Portal Online portal for residents to report non-emergency civic issues to the city for review and resolution.
• Community Resource Center Hub for residents and local service organizations offering assistance, city information, volunteer opportunities, workshops, and support groups, funded by Cummings Properties.
• Permits and Licenses Issuance of municipal permits, licenses, business certificates, municipal lien certificates, and dog licenses to Woburn residents and businesses.
• Public Safety Services Police and fire protection services provided by the Woburn Police Department (headquartered at 25 Harrison Ave) and Woburn Fire Department for residents and businesses.

Quantifiable outcome

• Serving approximately 39,000 residents with comprehensive municipal services
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Project BreadcoreStrategic or Co-development Partner · 1 July 2026Partnership with Woburn Recreation and Woburn Public Library to provide Summer Eats free meal service for kids 18 and under
• R.H. White Companies, Inc.coreStrategic or Co-development Partner · 6 March 2025Construction contractor awarded contract for site preparation work at Horn Pond Water Treatment Plant for PFAS remediation
• MassHirecoreGTM or Marketing PartnerPartner with City of Woburn and Woburn Chamber of Commerce for annual Job Fair featuring 25+ employers
• Woburn Chamber of CommercecoreGTM or Marketing PartnerCo-hosting annual Job Fair with MassHire and City of Woburn
• Waste ManagementcoreChannel Partner/ Reseller/ DistributorTrash hauler serving City of Woburn for more than 20 years; provides scholarship sponsorship for qualifying residents
• Mass DevelopmentminorStrategic or Co-development PartnerCity voted to participate in Mass Development's Property Assessed Clean Energy (PACE) program for sustainable development
• Social Capital IncminorStrategic or Co-development PartnerPartnership for assistance with arriving migrant families in Woburn
• Minuteman Library NetworkcoreTechnology or IntegrationWoburn Public Library is a member of Minuteman Library Network, utilizing shared catalog systems (Aspen Discovery) and collaborative resources
• Real Estate Research Consultants, Inc. (RRC)minorStrategic or Co-development PartnerContracted by Woburn Board of Assessors to perform revaluation of personal property accounts for Fiscal Years 2024, 2025, and 2026

Scale indicators10 records

Recent moves7 records

Expansion highlights12 records

Others

• City of Burlington, Massachusetts: Adjacent suburban municipal government with comparable service scope; useful comparator for PFAS compliance investment, public-safety capital plans, and economic development initiatives.
• City of Winchester, Massachusetts: Nearby Middlesex County municipal entity with similar demographic and service profile; relevant for comparing senior services, library operations, and capital planning approaches.
• City of Cambridge, Massachusetts: Nearby Massachusetts municipal government offering a comparable full suite of services (police, fire, water, library, schools) under the same state charter framework; useful for benchmarking PFAS response, capital planning, and municipal aggregation programs.
• City of Somerville, Massachusetts: Adjacent Middlesex County city government operating similar departments and union structures; relevant comparator for municipal electricity aggregation, community resource programming, and PFAS water-treatment funding strategy.
• Massachusetts Municipal Association: Statewide association supporting Massachusetts cities and towns; not a direct operating peer, but the principal shared-services and policy advocacy body for entities like Woburn—useful context for benchmarking legislative and funding exposure.
• City of Wakefield, Massachusetts: Neighboring Massachusetts municipality with comparable service scope and population; relevant peer for benchmarking police and fire department staffing, public works delivery, and library operations.
• Town of Arlington, Massachusetts: Inner-ring Boston suburb municipal government with similar population and service portfolio; relevant for benchmarking library services, senior center operations, and community programming models.
• City of Stoneham, Massachusetts: Adjacent suburban municipal government offering the same core municipal services; useful peer for school-district funding, water utility operations, and recreation comparisons.
• City of Reading, Massachusetts: Close-proximity Middlesex County municipality of similar size; serves as a natural peer for water/sewer rates, public-school funding, and recreation programming comparison.
• City of Medford, Massachusetts: Directly adjacent Middlesex County municipal government of comparable population size and service mix; useful peer for water utility operations, school district funding, and shared public-safety practices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CityofWoburnMA
• Xx.com/woburnengineer
• LinkedInlinkedin.com/company/city-of-woburn

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Woburn