CulturaLink

Name

CulturaLink

Legal name

CulturaLink, LLC

Website

https://theculturalink.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Healthcare Language Services & Cultural Competence Consulting

NAICS

Translation and Interpretation Services (54193), Other Management Consulting Services (541618)

SIC

Services-Management Consulting Services (8742), Services-Health Services (8000)

akta.pro primary industry

Multilingual, Accessibility & Health Literacy Enablement (HLACAEAN)

akta.pro secondary industry

Language & Cross-Cultural Training (BPACANAL)

Keywords

• Healthcare language services
• Medical interpretation services
• Cultural competence consulting
• Diversity inclusion training
• Healthcare compliance consulting

Headquarters

HQ city

Norcross

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Language Services (Interpreting and Translation): CulturaLink provides comprehensive interpretation services (on-site, over-the-phone, and video remote) and document translation in more than 200 languages to healthcare organizations. The company operates as a contracted language services provider, delivering services to hundreds of healthcare providers under enterprise agreements and group purchasing organization (GPO) contracts. Services are delivered through a team of tested and trained interpreters and certified translators, with 24/7 availability for urgent needs.
2. Healthcare Consulting Services: CulturaLink provides strategic consulting engagements with healthcare organizations to assess their readiness for culturally competent care, increase diversity and inclusion in workforces, and evaluate current program effectiveness. Consulting engagements result in actionable strategic plans covering workforce, workplace, and marketplace dimensions. The company follows a three-phase approach: Discover, Design, and Deploy.
3. Training Services: CulturaLink delivers training programs in diversity, inclusion, and cultural competence through classroom courses, e-learning programs, and HR-focused training sessions. Training covers areas such as unconscious bias recognition, working effectively with interpreters in clinical settings, leadership development, and cross-cultural healthcare issues. Programs are customized to each organization and offered in formats including in-classroom, e-learning, and train-the-trainer models.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

CulturaLink provides managed language services — on-site interpreting, over-the-phone interpretation, video remote interpreting, and document translation in more than 200 languages — exclusively to U.S. healthcare organizations. The company also delivers healthcare-focused diversity, inclusion, and cultural competence consulting (Discover-Design-Deploy engagements) and training programs (classroom, e-learning, train-the-trainer). All services are managed through its proprietary HIPAA-compliant CLIQ platform, which unifies scheduling, credentialing, and performance analytics.

Product overview

CulturaLink is a language services and diversity consulting company that operates as a platform-plus-services model. The core offering combines human interpretation and translation services in over 200 languages (On-Site Interpreting, Over the Phone Interpretation, Video Remote Interpreting, and Document Translation) with strategic consulting and training programs (Consulting Programming and Training Curriculum). These services are supported by the proprietary CLIQ technology platform, which provides scheduling, reporting, credentialing, and compliance management across all service delivery channels.

Differentiator

Problem solved

Functional benefit

Products and services

• On-Site Interpreting Face-to-face interpretation services for Limited English Proficient (LEP), Deaf, or Hearing-Impaired patients, delivered via a cloud-based scheduling system with qualified medical interpreters available on-demand or through scheduled visits. Designed for U.S. healthcare providers.
• Over the Phone Interpretation (OPI) Over-the-phone interpretation in more than 200 languages, with 24/7 real-time connection to U.S.-based qualified interpreters and reporting/analytics features. Built for healthcare organizations needing immediate telephone-based language access.
• Video Remote Interpreting (VRI)
• Document Translation
• Consulting Programming
• Training Curriculum
• CLIQ Platform

Quantifiable outcome

• Clients including Cone Health and Advocate Healthcare achieved AHA Equity of Care Award recognition through CulturaLink engagements.
• +4 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• HealthTrust Purchasing GroupcoreChannel Partner/ Reseller/ DistributorCulturaLink was awarded HPG Contract #6255 with HealthTrust Purchasing Group, making its comprehensive translation and interpretation services (in more than 200 languages) available to all HealthTrust member facilities at exclusive negotiated pricing. This is a national GPO contract covering 1,350 acute care facilities and more than 15,000 additional facilities including physician practices, ambulatory surgery centers, and long-term care facilities. President Yolanda Robles noted the partnership would allow healthcare organizations to deliver 'ground-breaking care to a growingly diverse patient population' and access CulturaLink's consulting and training programs.
• Mount Sinai Health SystemscoreStrategic or Co-development PartnerCulturaLink partnered with Mount Sinai Health Systems for a trip to Cuba to examine alternative models of healthcare delivery for eliminating health disparities and achieving health equity. The partnership involved examining the Cuban healthcare system's efficiency and effectiveness and was part of a broader educational mission with healthcare professionals from across the country. CulturaLink provided expertise on cultural competency and healthcare delivery, with the Cuban system serving as a model for how smart investments and sound planning can impact health equity.
• Institute for Diversity in Health Management (AHA)minorStrategic or Co-development PartnerFred Hobby, former President and CEO of the Institute for Diversity in Health Management of the American Hospital Association in Chicago, joined CulturaLink as Chief Diversity Strategist. Prior to joining CulturaLink, Fred Hobby spent 11 years at the Institute working with more than 1,200 health services organizations to expand leadership opportunities for ethnic minorities and promote cultural competency. His hire represents a talent and expertise transfer from a key industry body.
• Mount Sinai Health Systems (Client)coreOthersCulturaLink engaged with Mt. Sinai on a comprehensive consulting and training program covering unconscious bias, diversity council development, and nurturing and retaining a diverse workforce. Mt. Sinai received the Diversity Inc. Top Hospital Award following this engagement. The partnership also included the Cuba healthcare mission trip examining alternative delivery models for eliminating health disparities.
• Cone HealthcoreOthersCone Health partnered with CulturaLink on equitable care initiatives and diversity in leadership, which led to Cone Health being named an honoree of the AHA Equity of Care Award. CIO Paul A. Jeffrey stated that CulturaLink played a major part in their equitable care journey.
• Advocate HealthcarecoreOthersAdvocate Healthcare partnered with CulturaLink on equitable care and diversity initiatives, earning honoree status for the AHA Equity of Care Award. Both Cone Health and Advocate Healthcare worked diligently with CulturaLink to reach the highest standards of equitable care.
• Robert Wood Johnson University HospitalcoreOthersRobert Wood Johnson University Hospital received the AHA Equity of Care Award following an extensive engagement with CulturaLink to increase diversity in leadership roles. CulturaLink conducted focus groups with employees that helped RWJ identify blind spots regarding the engagement of all employees and potential disparities in care.
• Baylor Health Care SystemcoreOthersBaylor Health Care System partnered with CulturaLink on diversity and cultural competence initiatives, and was a 2014 honoree of the AHA Circle of Life Award. CulturaLink worked with Baylor on healthcare delivery and cultural competency programs.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• LanguageLine Solutions: LanguageLine Solutions is the largest U.S. language services provider, offering on-site, over-the-phone, and video remote interpreting across 200+ languages to hospitals, health systems, and other industries. It is the most direct competitor to CulturaLink in healthcare-focused language services, with comparable service modalities but substantially larger scale and broader geographic reach.
• Propio Language Services: Propio is a U.S.-based language services provider offering on-site, over-the-phone, video remote interpreting, and document translation to healthcare and other clients. Its service mix and customer profile closely mirror CulturaLink's healthcare-focused LSP model.
• United Language Group: United Language Group provides interpretation, translation, and localization services to healthcare organizations and other industries. Its healthcare interpretation offerings and national footprint overlap directly with CulturaLink's core service portfolio.
• InDemand Interpreting: InDemand Interpreting provides Video Remote Interpreting (VRI) and other language services primarily to healthcare customers. Its product overlap with CulturaLink's VRI and overall language services portfolio makes it a directly comparable peer in the same healthcare LSP category.
• Stratus Video (a LanguageLine company): Stratus Video is a leading VRI provider serving hospitals and healthcare organizations, with broad video interpretation capabilities and now part of LanguageLine. Its strong VRI focus and healthcare customer base make it a directly comparable peer to CulturaLink's interpretation services.
• CyraCom International: CyraCom is a major healthcare-specialized language services provider offering phone, video, and on-site interpreting to hospitals and health systems. It competes directly with CulturaLink in the U.S. healthcare LSP market with similar HIPAA-compliant operations and a strong focus on certified medical interpreters.

Broad incumbents

• Lionbridge Technologies: Lionbridge is a global translation, localization, and interpretation services provider operating across many industries including healthcare. While much larger and broader than CulturaLink, its healthcare language services and document translation offerings are directly comparable to CulturaLink's core services.
• TransPerfect: TransPerfect is a large, diversified language and business services provider offering interpretation, translation, and localization with significant healthcare presence. Its broader portfolio and global scale distinguish it as a broad incumbent, but it overlaps with CulturaLink's core interpretation and translation services.

Emerging players

• Huron Consulting Group: Huron is a large professional services firm with a healthcare consulting practice covering strategic, operational, and workforce topics including diversity and cultural competence. While not a language services provider, its healthcare consulting portfolio overlaps with CulturaLink's D&I consulting and training services.

Others

• The Joint Commission: The Joint Commission sets healthcare accreditation standards including language access and cultural competence requirements that drive demand for CulturaLink's services. As an enabler/standard-setter rather than a direct competitor, it shapes the regulatory environment that CulturaLink's clients must navigate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/theculturalink
• LinkedInlinkedin.com/company/culturalink

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CulturaLink