National Disability Insurance Agency

What National Disability Insurance Agency does

The National Disability Insurance Agency (NDIA) is an Australian Government statutory agency established in 2013 to administer the National Disability Insurance Scheme (NDIS). The agency operates as the single national payer and platform for disability supports in Australia, serving approximately 760,000 participants with permanent and significant disability under age 65, and connecting them with 37,324 registered providers across core, capacity building, and capital support categories.

The NDIA's technology platform comprises participant and provider web portals, a mobile application, webchat, and integrated payment systems that process claims and funding allocations. The Pricing Arrangements and Price Limits system sets maximum national, remote, and very remote prices; the Provider Finder tool enables participant-provider matching across all Local Government Areas. Distribution combines digital self-service with a nationwide in-person network: Local Area Coordinators (LACs), early childhood partners, physical NDIA offices in each state/territory, and three dedicated phone lines for participants, providers, and First Nations communities.

The business model is government appropriation rather than commercial revenue: the NDIS is jointly funded by Australian federal and state/territory governments, with annual scheme cost of approximately $50 billion AUD as of 2025, projected to exceed $100 billion by 2035-36. No fees are charged to participants; provider price limits and individualized needs assessments drive funding allocation. Current reforms are actively flattening scheme growth, targeting cost of $55B by 2030 and participant numbers of 600,000 by end of decade, while launching complementary programs including the $4B Thriving Kids early intervention program.

Name

National Disability Insurance Agency

Legal name

National Disability Insurance Agency

Website

https://ndis.gov.au

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The National Disability Insurance Agency (NDIA) is an Australian Government statutory agency that administers the National Disability Insurance Scheme (NDIS), providing individualized funding packages to approximately 760,000 participants with permanent disability and processing payments to 37,324 registered providers across Australia.

Ownership category

akta.pro rank

Product category

Government Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Benefits Administration (BPAIAKAC), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• Disability insurance scheme
• Individualized funding packages
• Disability support services
• Scheme administration services
• Participant plan management

Headquarters

HQ city

Geelong

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others

Revenue model

1. Government Funding Allocation: NDIS is funded by the Australian Government and State/Territory governments. The scheme provides funding packages to eligible participants to purchase disability supports and services. The current annual cost is approximately $50 billion and projected to exceed $100 billion by 2035-36.
2. Provider Payments Processing: NDIS processes payments from participant plans to registered providers for disability services delivered, including core supports, capacity building supports, and capital supports

Pricing tiers

Go-to-market motion1 record

Distribution channels9 records

Marketing channels8 records

Core offering

The National Disability Insurance Agency administers Australia's National Disability Insurance Scheme (NDIS), providing individualized funding packages to eligible Australians under 65 with permanent and significant disability. It connects approximately 760,000 participants with a national network of more than 37,000 registered providers of core, capacity-building, and capital supports, processes plan-managed and provider payments, and operates digital portals, a mobile app, and a national network of Local Area Coordinator and Early Childhood Partner offices for access and delivery.

Product overview

The National Disability Insurance Agency operates the National Disability Insurance Scheme (NDIS), Australia's national support program for people with permanent and significant disability. The NDIS provides a unified platform consisting of participant and provider web portals, mobile applications, provider finder tools, and official support lists with pricing arrangements. Core service modules include early childhood intervention, assistive technology, specialist disability accommodation (SDA), supported independent living (SIL), and flexible funding management options (self-managed, plan-managed, or NDIA-managed). The ecosystem connects approximately 760,000 participants with registered providers across 37 support categories through digital portals, pricing schedules, and compliance frameworks.

Differentiator

Problem solved

Functional benefit

Products and services

• Participant Portal Online self-service portal where NDIS participants manage their plans, view funding allocations, make claims, and access NDIS services digitally. For Australians under 65 with permanent and significant disability who hold an active NDIS plan.
• Provider Portal Online portal for registered NDIS providers to submit claims, manage service bookings, view participant plans, and run their NDIS business operations. For the 37,000+ registered disability service providers in Australia.
• my NDIS App Mobile application enabling participants to access and manage their NDIS plans, view funding balances, and make claims from their mobile devices. For active NDIS participants.
• Provider Finder Search tool enabling participants to find registered NDIS providers by location, registration group, and services offered across Australia. For NDIS participants selecting providers.
• Early Childhood Approach Support pathway for children under 9 with developmental delays or disabilities, delivered through early childhood partners to provide early intervention services and family capacity building.
• Specialist Disability Accommodation (SDA) Specialized housing options funded through participants' plans for those with extreme functional impairment or very high support needs, including enrollment tools and pricing arrangements for SDA providers.
• Supported Independent Living (SIL) In-home support services helping participants with daily activities to live as independently as possible in their own homes, delivered by registered SIL providers.
• Plan Management Funding management option where a registered plan manager handles NDIS funding payments, support coordination, and reporting on behalf of the participant.
• Self-Managed Funding

Quantifiable outcome

• Funded supports help participants complete daily living activities, build independence and skills, purchase assistive technologies, equipment and home/vehicle modifications, and pay for capital costs like specialist disability accommodation
• +1 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered flagship, core and major.

• La Trobe University (Olga Tennison Autism Research Centre)flagshipStrategic or Co-development Partner · 25 June 2026La Trobe University receiving $11.1 million grant over three years to establish Australian Autism Knowledge Hub as part of National Autism Strategy. Research partnership for autism support.
• Local Area Coordinators (LACs)coreChannel Partner/ Reseller/ DistributorLAC partner organizations are contracted to deliver NDIS services at the local level across all Local Government Areas in Australia. They help people understand and access the NDIS, develop plans, and connect with providers.
• Early Childhood PartnerscoreChannel Partner/ Reseller/ DistributorSpecialized partner organizations contracted to deliver early childhood approach services for children under 9 with developmental delay or disability and their families.
• Plan ManagerscoreChannel Partner/ Reseller/ DistributorRegistered plan managers assist participants with financial aspects of plan management including paying providers and processing claims.
• Support CoordinatorscoreChannel Partner/ Reseller/ DistributorRegistered support coordinators help participants understand and implement their NDIS plans, connect with providers, and achieve their goals.
• Australian Criminal Intelligence CommissionmajorOthersACIC reports that criminals are exploiting the NDIS through cash kickbacks and intimidation. The NDIS is working with law enforcement to combat fraud.
• Federal and State/Territory GovernmentscoreStrategic or Co-development PartnerNDIS is jointly funded by Australian Government and state/territory governments. Ongoing federal-state negotiations regarding cost responsibilities and funding gaps of up to $1.09 billion per year for states.
• States and Territories (Thriving Kids Program)coreStrategic or Co-development PartnerDetails of $4 billion Thriving Kids early intervention program are being finalized with states and territories. Joint implementation responsibility for replacing NDIS support for children under 9.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Department of Veterans' Affairs (Australia): Australian Government agency delivering individualised support packages and rehabilitation services to veterans. Comparable in operating plan-based funding for participants with assessed needs, supported by a national provider network and digital service delivery.
• Services Australia (Centrelink): Australian Government agency administering welfare payments, including the Disability Support Pension. Directly comparable as a statutory agency delivering individualised social assistance funding at national scale, with similar participant/provider portals and contact-centre models.
• Accident Compensation Corporation (ACC): New Zealand's statutory accident compensation scheme, a no-fault social insurance administrator providing individualised funding for support and rehabilitation. Closely comparable to NDIA in model: government-mandated, funder-of-last-resort, large provider ecosystem, and individualised plan-based funding.
• icare NSW: NSW Government statutory insurance and care provider delivering lifetime care for severely injured people. Comparable in providing individualised, plan-based funding packages through a registered provider network with a public-sector insurance administration model.

Broad incumbents

• Department for Work and Pensions (UK): UK government department administering disability and incapacity benefits (e.g., Personal Independence Payment). Operates a comparable statutory, individualised disability benefit scheme, though broader in scope across welfare programs.
• Social Security Administration (US): US federal agency administering Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI). Comparable as a national statutory administrator of disability eligibility assessments and individualised benefit payments, though more focused on cash benefits than service purchasing.
• NHS England: UK statutory body commissioning health and disability services. Comparable as a government-mandated payer administering individualised support packages, though spanning a much broader health and social care mandate than NDIA's disability-only focus.
• Medicaid (CMS): US federal-state health coverage program for low-income individuals, including those with disabilities. Comparable in jointly funding individualised disability and long-term care supports through registered providers, though much broader in scope and population.

Regional players

• WorkSafe Victoria: Victorian state statutory agency providing individualised compensation and support packages for injured workers. Comparable to NDIA in operating a plan-based statutory insurance model for individuals with assessed needs, though scoped to workplace injury and confined to Victoria.

Others

• National Disability Services (NDS): Australia's peak body for disability service providers, representing NDIS-registered providers. Comparable as the primary industry representative body interfacing with NDIA on policy, pricing, and reform, with deep insight into the provider ecosystem NDIA administers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ndis
• YouTubeyoutube.com/user/DisabilityCare
• Facebookfacebook.com/NDISAus
• LinkedInlinkedin.com/company/national-disability-insurance-agency
• Instagraminstagram.com/ndis_australia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about National Disability Insurance Agency