NDSP Plan Managers

What NDSP Plan Managers does

NDSP Plan Managers (legal entity: National Disability Support Partners Pty Limited; also operating under the My Plan Manager Group (MPMG) trade name) is an Australian NDIS-registered plan management provider headquartered in Wayville, South Australia, with stated national coverage across all eight states and territories. Founded in 2017 and employing 101–250 staff, NDSP delivers the financial administration function of NDIS plans on behalf of participants: receiving and recording provider invoices, checking NDIS compliance, claiming funds through the NDIS Portal twice daily, paying providers, and issuing monthly statements. The service is free to participants whose plans include 'Improved Life Choices' funding, with the NDIA covering all plan management fees; this represents a fully government-funded, recurring revenue model tied to participant enrollment and claim volume.

NDSP's technology stack centers on the Nappa participant portal — a mobile-friendly, passwordless, 24/7 budget tracking interface — supported by an invoice processing system that batches claims to the NDIA twice daily, and a communication logging platform that captures all client interactions with reference numbers for continuity across a team-based service model. Data is stored in Australia, with permitted third-party access in India, New Zealand, the Philippines, and the United States under disclosure agreements.

The go-to-market is a hybrid direct-to-consumer and community-led model: participants self-onboard online in roughly three minutes or by phone (1800 63 63 77), while a parallel channel of Support Coordinator and Local Area Coordinator referrals, together with community partnerships (Paralympics Australia, Disability Sports Australia, Determined2), drives demand generation. NDSP holds NDIS registration 4050019899 and is subject to NDIS Quality and Safeguards Commission oversight, NDIS Practice Standards, worker screening, and incident-reporting obligations. Customer segments include NDIS participants (primary), Support Coordinators, and NDIS service providers; pricing is uniformly free at the participant level, monetized exclusively through NDIA-funded plan management fees.

Name

NDSP Plan Managers

Legal name

National Disability Support Partners Pty Limited

Website

https://ndsp.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

NDSP Plan Managers is an Australian NDIS-registered plan management provider that processes invoices, claims, and provider payments on behalf of NDIS participants across all states and territories, funded through NDIA plan management fees.

Ownership category

akta.pro rank

Product category

NDIS Plan Management

NAICS

Health and Welfare Funds (525120), Services for the Elderly and Persons with Disabilities (624120)

SIC

Hospital & Medical Service Plans (6324)

akta.pro primary industry

Managed Care Entity Administration for Medicaid (MCO/PHP/PIHP/PAHP) (HLAEAEAJ)

akta.pro secondary industry

Group HMO Plans (FSAIAFAK)

Keywords

• NDIS plan management
• Disability plan administration
• NDIS invoice processing
• Participant budget tracking
• NDIS provider payments

Headquarters

HQ city

Wayville

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. NDIS Plan Management Funding: NDSP is a registered NDIS provider that receives payment for plan management services through the National Disability Insurance Agency (NDIA). When participants have 'Improved Life Choices' included in their NDIS plan, the NDIA completely covers NDSP's plan management fees at no cost to the participant. This is a government-funded recurring revenue model based on participant enrollment and plan management activities.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

NDSP Plan Managers is a registered NDIS plan management provider that administers NDIS plan funding on behalf of participants across Australia. Core services include receiving and processing provider invoices, checking NDIS pricing and compliance, claiming funds from the NDIA, paying providers, and providing real-time budget visibility and monthly statements to participants via the Nappa portal.

Product overview

NDSP Plan Managers is a registered NDIS Plan Management provider offering a unified service platform centered on Plan Management Services as the core product. The service portfolio includes the Nappa Portal for real-time budget tracking, the Provider Finder for locating service providers, Invoice Tracker for invoice management, and the Participant Toolbox as a resource center. These products work together to provide comprehensive financial management of NDIS plans, from invoice processing and claims submission to budget visibility and provider connections, all accessible through their online portal and mobile-friendly tools.

Differentiator

Problem solved

Functional benefit

Brands

• NAPPA: Participant portal for NDIS budget tracking and real-time access to plan information.

Products and services

• Plan Management Services Core registered NDIS plan management service that receives and records provider invoices, checks compliance with NDIS codes and pricing, claims funds through the NDIS Portal, pays providers on behalf of participants, and delivers monthly budget statements. Provided at no cost to participants whose plans include 'Improved Life Choices' funding.
• Nappa Portal Participant-facing online portal providing real-time NDIS budget tracking and spending visibility, accessible 24/7 on any device with cyber-safe passwordless login. Participants can view budget allocations, track spending, and access provider invoices and payment history.
• Provider Finder Search tool enabling Support Coordinators and participants to find NDIS service providers by postcode and search radius across Australia.
• Invoice Tracker Online tool for tracking provider invoices and payment status in real-time.
• Get Active, Stay Involved! Free interactive ebook developed in partnership with Paralympics Australia, containing real stories, tips, and helpful links to help people with disability get started in sport.

Quantifiable outcome

• Average phone response time of 75 seconds or less during business hours
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Paralympics AustraliacoreStrategic or Co-development PartnerNDSP partners with Paralympics Australia to promote adaptive sports and physical activity among NDIS participants. Together they created 'Get Active, Stay Involved!', a free interactive guide filled with real stories, tips, and resources to help people with disability get started in sport. NDSP also sponsors Paralympics Australia events and initiatives.
• Disability Sports AustraliaminorStrategic or Co-development PartnerNDSP supports Disability Sports Australia events including grassroots programs like Hills Abilities Unleashed Kids. The partnership focuses on promoting inclusive sports opportunities for children and young people with disability.
• Determined2minorStrategic or Co-development PartnerNDSP's Community Engagement & Partnerships manager participated in Determined2's immersion therapy program as part of a 'Give it a Go FUNdRaiser' initiative. Determined2 provides water-based therapy for people with disability, which may be funded through NDIS 'Improved Daily Living' budgets.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Plan Partners: One of Australia's largest dedicated NDIS plan management providers, offering invoice processing, provider payments, and budget tracking to NDIS participants nationally — directly comparable service model, target customer, and NDIA-funded revenue structure to NDSP.
• Honcho: NDIS plan management fintech that combines NDIA-funded plan management with a participant-facing app for budget tracking and provider payments; directly overlaps NDSP's service offering and target segment.
• AIIM (Australian Independent Insurance Management): Plan management and claims administration provider for NDIS participants; operates a similar invoice-to-payment workflow funded through the NDIA and competes for the same participant cohort.
• My Plan Manager: Specialist NDIS plan management provider operating under the same MPMG group referenced in NDSP's DBAs; serves participants Australia-wide with comparable invoice processing, claims submission, and portal-based budget visibility.
• Leap in!: NDIS-registered plan manager providing financial administration, budget tracking, and provider payments to participants across Australia; competes head-to-head with NDSP for the same NDIA-funded 'Improved Life Choices' participants.
• Person Centred Care Plan Management: Smaller NDIS-registered plan manager delivering financial administration, invoice processing, and budget tracking; competes in the same NDIA-funded segment as NDSP, primarily at regional and participant-referral level.
• Start Smart (formerly Coach My Plan): NDIS-registered plan management provider offering invoice processing, provider payments, and budget support to participants Australia-wide — comparable service model and customer base to NDSP.
• Wincann Plan Management: NDIS plan management provider handling invoice processing, claims and budget administration for participants; operates with a similar NDIA-paid model and participant-focused value proposition as NDSP.

Broad incumbents

• Bupa Australia: Major Australian health insurer with established capability in claims, provider payments and member-facing digital portals; an adjacent broad incumbent whose administration capabilities overlap functionally with NDSP's plan management workflow.
• Medibank Private: Large Australian private health insurer and broader health services operator; while not an NDIS plan manager, Medibank represents a broad incumbent with scale advantages in government-funded health/benefit plan administration and could expand into disability plan management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@NDSP

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NDSP Plan Managers