QBCC

What QBCC does

QBCC, the Queensland Building and Construction Commission, is the statutory regulatory body established in 1991 under the Queensland Building and Construction Commission Act 1991 to oversee Queensland's $69 billion building and construction industry. Headquartered in West End, Australia, with 501-1,000 employees, the Commission administers licensing for 122,000+ licensees, runs the nation-leading Queensland Home Warranty Scheme (compulsory for residential construction over $3,300), enforces building standards, resolves payment and defective-work disputes through mediation, conciliation and adjudication, and maintains public registers including the Licensee Register, Pool Register, and Certifier Register.

The core technology platform is the QBCC Portal (my.qbcc.qld.gov.au), refreshed in June 2026, which provides self-service access to licence applications, renewals, Minimum Financial Requirements (MFR) reporting, notifiable work registration, and home warranty insurance transactions. A Digital Licence capability launched in November 2025 via the Queensland Government Digital Licence App, in partnership with Transport and Main Roads, extends credential management to mobile devices for all 105,000+ eligible licensees. The organisation also operates a statewide phone contact centre (139 333), physical service centres, the Find a Local Contractor directory, and public-warning infrastructure for unlicensed operators and non-conforming building products.

QBCC is funded through a combination of licence application and renewal fees, annual licence maintenance fees, statutory home warranty insurance premiums, trust account and adjudication fees, and enforcement fines. The Commission serves two primary customer groups: licensees (builders, contractors, plumbers, pool safety inspectors, building certifiers) who must transact with QBCC to legally operate, and home owners and property buyers who access the Home Owner Hub and warranty scheme for consumer protection. As a Queensland Government statutory body, QBCC operates under policy direction from the state government with a Board (chaired by Michelle James), a Commissioner and CEO (Angelo Lambrinos), and an inaugural Chief Building Regulator (Angela Masson, appointed August 2022).

Name

QBCC

Legal name

Queensland Building and Construction Commission

Website

https://qbcc.qld.gov.au

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

501–1,000 employees

Short description

QBCC (Queensland Building and Construction Commission) is the statutory regulator of Queensland's $69 billion building industry, licensing 122,000+ contractors, administering the compulsory Queensland Home Warranty Scheme, and enforcing compliance across construction, plumbing, and pool safety.

Ownership category

akta.pro rank

Product category

Building Industry Regulation

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Insurance Carriers and Related Activities (524)

akta.pro primary industry

Contractor Onboarding, Vetting & Credentialing (BPACAGAC)

Keywords

• Building industry regulation
• Home warranty insurance
• Contractor licensing
• Building compliance
• Construction dispute resolution

Headquarters

HQ city

West End

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Pricing tiers

Distribution channels7 records

Marketing channels12 records

Core offering

QBCC is a building industry regulator that provides building process, licensing, home warranty insurance, and advisory services. It licenses builders, trade contractors, plumbers, pool safety inspectors and other construction professionals; administers the compulsory Queensland Home Warranty Scheme for residential construction work over $3,300; runs dispute resolution via mediation, conciliation and adjudication; maintains public registers and the Find a Local Contractor directory; and operates the QBCC Portal and Digital Licence (via the Queensland Government Digital Licence App) for licensing, notifiable work registration, financial reporting and trust account management.

Product overview

QBCC is Queensland's building and construction industry regulator offering a portfolio of digital services and regulatory functions. The core platform is the QBCC Portal, which provides licensees and homeowners access to licensing management, notifiable work registration, and home warranty insurance. Supporting offerings include the Home Owner Hub (guiding homeowners through building projects), the Queensland Home Warranty Scheme (insurance protection), Digital Licences (mobile credential option), the Licensee Register (licence verification tool), Find a Local Contractor directory, and tools like the Maximum Revenue/NTA Calculator. The organisation also provides adjudication services for payment disputes and swimming pool registration.

Differentiator

Problem solved

Functional benefit

Brands

• QBCC Portal: The online customer portal for licensees and consumers to access QBCC services, previously known as myQBCC.
• Home Owner Hub
• Queensland Home Warranty Scheme
• QBCC Industry Snapshot

Products and services

• QBCC Portal The main online customer portal for Queensland building and construction licensees and homeowners, providing licence application/renewal, licence management updates, home warranty insurance purchase, notifiable work registration, financial reporting, trust account management, and access to QBCC self-service functions.
• Digital Licence Mobile digital licence accessible via the Queensland Government Digital Licence App (built in partnership with Transport and Main Roads), giving licensees a secure, real-time alternative to physical licence cards across more than 105,000 QBCC licensees.
• Home Owner Hub Free online five-step guide supporting Queenslanders through the building and renovation process from planning to completion, including finding contractors, understanding contracts, payments, and home warranty information.
• Queensland Home Warranty Scheme Compulsory insurance scheme administered by QBCC for residential construction work over $3,300 (including GST), protecting property owners from loss if contractors do not finish work, do not fix defects, or if buildings suffer from subsidence or settlement. Cover is 6 years 6 months for structural defects and 6 months for non-structural defects, with average waterproofing claims of around $25,000.
• Owner-builder Permit Digital Application First fully digital end-to-end application process for Owner-builder permits in Queensland, enabling owner-builders to apply and track application progress online.
• QBCC Licensee Register Free online search tool allowing consumers and industry participants to verify whether a person or company is appropriately licensed and to review their compliance history.
• Find a Local Contractor Free online directory enabling home owners to search for qualified, licensed local contractors by trade and location, with QBCC licensees able to opt in for free promotion.
• Notifiable Work Registration Online service for licensed plumbers and drainers to register notifiable plumbing and drainage work with QBCC via the portal.
• Swimming Pool Registration Online registration service for Queensland swimming pools and spas through the QBCC Pool Register, supporting pool safety compliance and public access to safety information.
• Maximum Revenue / Net Tangible Asset Calculator Online calculator tool helping QBCC licensees determine maximum revenue thresholds for Categories 1-7 licences under Minimum Financial Requirements (MFR).
• Adjudication Services Statutory adjudication process for the building industry to resolve disagreements about progress payments and money owed, complementing QBCC's mediation and conciliation services.
• Building Work Dispute and Complaint Handling QBCC service for managing complaints and disputes about defective work, non-completion of building work, building design disputes, and property damage from neighbouring building work, including support for claiming home warranty insurance.
• Building Industry Licence Application, Renewal and Maintenance QBCC's statutory licensing service covering application, renewal, restoration, replacement, update, and continuation of licences across builder, trade contractor, plumber, drainer, pool safety inspector, and other building industry occupational classes under the Queensland Building and Construction Commission Act 1991.

Quantifiable outcome

• More than 90% of licensees operated responsibly in 2024-25
• +3 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Queensland Government - Transport and Main RoadscoreTechnology or Integration · 1 September 2025Partnership to develop and launch the QBCC digital licence through the Queensland Government Digital Licence App. The digital licence provides licensees with a secure, convenient, real-time alternative to physical licence cards, accessible via mobile devices.
• Industry Skills and Jobs Advisors (ISJA) ProgramcoreStrategic or Co-development Partner · 1 January 2025$17 million expanded program supporting 14 key industry sectors including construction. Advisors provide strategic advice to government on training priorities, licensing reform, and workforce development, acting as a bridge between employers, training providers and government.
• Construction Skills Queensland (CSQ)coreStrategic or Co-development PartnerCSQ Horizon 2032 Report provides workforce planning data and forecasts. CSQ offers subsidised training for licensees in critical areas such as waterproofing and structural compliance. QBCC works with CSQ on workforce development strategies to address the ageing workforce challenge and skills shortage.
• Regional Jobs CommitteescoreStrategic or Co-development Partner12 Regional Jobs Committees operating across Queensland developing localised strategies to address workforce shortages and connect stakeholders with funding, training, and employment pathways.
• National Association of Women in Construction (NAWIC)minorStrategic or Co-development PartnerNAWIC is a not-for-profit organisation promoting and improving the construction industry through the advancement of women. QBCC encourages women considering construction careers to contact NAWIC's Queensland Chapter.
• Master Builders QueenslandminorStrategic or Co-development PartnerIndustry body calling for greater awareness of building standards, proactive education, and regulatory reform such as Building Regulation Renovation to minimise defects.
• Australian Building Codes BoardminorStrategic or Co-development PartnerNational body responsible for the National Construction Code. QBCC directs licensees to seek updates relating to regulatory requirements and reforms including NCC changes.
• Queensland Productivity Commission (QPC)coreStrategic or Co-development PartnerQPC supports reforms including Automatic Mutual Recognition, streamlined licensing processes and recognition of prior learning to reduce barriers to workforce entry and improve workforce flexibility. QBCC reforms underway support QPC recommendations.
• Local Governments (Queensland)coreStrategic or Co-development PartnerLocal councils are responsible for taking enforcement action over non-compliant pool barriers and are the primary bodies dealing with immersion incidents. QBCC refers properties to local governments when pool barriers are found to be unsafe.

Scale indicators18 records

Recent moves6 records

Expansion highlights4 records

Others

• Master Builders Australia: National industry association representing residential and commercial builders — interacts directly with QBCC on licensing reform, workforce policy, and compliance advocacy, making it a key counterpart and industry voice.
• Housing Industry Association (HIA): Australia's largest residential building industry association — comparable to QBCC in its engagement with builders on licensing, training, and standards compliance, and a frequent stakeholder in QBCC consultations.
• Construction Skills Queensland (CSQ): Queensland-specific construction workforce development body partnered with QBCC on training subsidies, workforce forecasting (Horizon 2032 Report), and skills-shortage remediation — directly relevant ecosystem partner given QBCC's licensing mandate.

Direct peers

• NSW Building Commission (NSW Fair Trading): New South Wales building industry regulator overseeing builder licensing, owner-builder permits, and defective building work disputes — directly comparable in scope to QBCC and serving Australia's largest construction market.
• Victorian Building Authority (VBA): Statutory Victorian state building regulator responsible for builder registration, building inspections, and practitioner regulation — the closest jurisdictional analogue to QBCC and operates a directly comparable licensing and compliance regime.
• Western Australia Building Commission (DMIRS): WA's state-level building regulator administering builder registration, compliance auditing, and building standards enforcement — a like-for-like peer in regulatory mandate and digital service delivery.
• South Australia Consumer and Business Services: SA's regulator handling building work contractor licensing, building indemnity insurance, and compliance — directly comparable scope and consumer-protection mandate.
• Consumer, Building and Occupational Services (CBOS) Tasmania: Tasmanian regulator covering building practitioner licensing, occupational licensing and consumer protection — a smaller-scale direct peer operating the equivalent function in another Australian state.

Regional players

• Northern Territory Building Practitioners Board: NT body responsible for building practitioner registration and disciplinary oversight — same regulatory function as QBCC but operating in a much smaller NT construction market.

Broad incumbents

• Australian Building Codes Board (ABCB): National body developing the National Construction Code that QBCC and other state regulators enforce — comparable as the upstream policy/standards authority that frames QBCC's licensing rules.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/QBCCBuildBetter
• YouTubeyoutube.com/channel/UCa1eDsxOCcusX9EvfO3oI4A
• Facebookfacebook.com/QBCCBuildBetter
• LinkedInlinkedin.com/company/qbcc---queensland-building-and-construction-commission/mycompany
• Instagraminstagram.com/qbccbuildbetter

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QBCC