IPM

What IPM does

IPM (legal name: Inspired Property Management Ltd; UK Company Registration Number 09196084) is a privately held UK property management firm founded in 2009 and headquartered in Doncaster, South Yorkshire, with a regional office in Newcastle established to serve the North East of England. The company provides residential block and estate management, commercial property management, freeholder and ground rent services, and specialist property management for retirement and independent living developments, primarily serving residential management companies (RMCs), right-to-manage companies (RTMs), freeholders and property developers across England. IPM operates under an all-inclusive fixed-fee pricing model billed annually, with dedicated property managers assigned to each development.

The firm operates a sales-led, relationship-driven go-to-market model with dedicated account managers and supports clients through a combination of direct sales channels and digital self-service touchpoints, including an online tenant portal and a mobile maintenance-reporting app. Technology consists of an in-house 'industry-leading' property management software suite, a bespoke commercial property management system built for detailed service charge budgeting and reporting, and digital tools for leaseholders. All operational activity is conducted under multiple regulatory frameworks: ARMA-Q accreditation, RICS regulation including the Client Money Protection scheme, TPO ombudsman membership, ARHM affiliation for retirement housing, Cyber Essentials certification and GDPR compliance, with the firm operating as an Appointed Representative of Your Company Matters Ltd.

IPM has expanded organically since founding and has no external investor funding. Material recent actions include a 2022 rebrand from 'Inspired Property Management' to 'IPM' with a new website, the launch of a first-of-its-kind leaseholder maintenance app, and a 2023 expansion into the North East with the onboarding of 13 new developments and the appointment of a regional property manager. Leadership comprises Managing Director Danielle Parker (22+ years in property, 17 in block management), HR Director Andrea Barnard (20 years in block management) and a third director, Sarah Parkyn. Revenue, headcount within the 11–50 band and customer concentration are not publicly disclosed.

Name

IPM

Legal name

Inspired Property Management Ltd

Website

https://ipm.uk

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

IPM is a privately held UK property management firm providing block, estate, commercial, freeholder and retirement-living management services to RMCs, RTMs, freeholders and developers across England, supported by proprietary software, a tenant portal and a maintenance app.

Ownership category

akta.pro rank

Headquarters

HQ city

Doncaster

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Property Management Fees: All-inclusive fixed fee for comprehensive block and estate management covering practical maintenance and financial elements. Services include inspections, planned maintenance, 24/7 emergency response, and financial management.
2. Ground Rent Collection Services: Collection of ground rents, chasing arrears including legal recovery action, monitoring of managing agents for freeholder clients.
3. Service Charge Management: Service charge collection, budgeting, and administration for residential and commercial properties under management.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

IPM provides professional leasehold property management services across the UK, with a primary specialism in residential block management for RMCs, RTMs, freeholders and developers. The core service portfolio covers block, estate, commercial and independent-living/retirement property management, supported by dedicated on-site property managers, a tenant portal and a 24/7 maintenance reporting app. Services are delivered under all-inclusive fixed-fee arrangements with annual billing.

Product overview

IPM (Inspired Property Management) offers a suite of integrated property management services primarily focused on residential block management. The core offering consists of five main service lines: Property Management (general residential/commercial/estate management), Block Management (apartment block specialism), Commercial Management, Independent Living (retirement properties), and Freeholder Services. These are supported by two technology platforms: a Tenant Portal (online access for leaseholders) and a Maintenance Reporting App (24/7 mobile access for maintenance requests). The company also offers a Move to Us service for clients transitioning to IPM. All services operate under an all-inclusive fixed fee model with dedicated property managers for each development.

Differentiator

Problem solved

Functional benefit

Products and services

• Property Management Services Comprehensive leasehold property management covering residential, commercial, block and estate management throughout the UK, providing tailored solutions with a dedicated property manager for each development.
• Block Management Core specialism covering management of long-leasehold apartments from small conversions to large modern developments, including city centre complexes, mixed tenure blocks, listed buildings and retirement housing, delivered with dedicated property managers for each block.
• Commercial Management Professional commercial property management services with bespoke packages for mixed-use developments, including facilities management, portfolio strategy, rent collection, treasury management, and health and safety compliance.
• Independent Living / Retirement Property Management Specialist property management for retirement and independent living developments with a flexible and sympathetic management approach, including scheduled inspections, planned maintenance programmes and 24/7 out-of-hours service, with some procedures exceeding ARHM recommendations.
• Freeholder Services Comprehensive freehold and ground rent management service for freeholder clients, including ground rent collection, chasing arrears including legal recovery, monitoring of managing agents, building insurance advice, enforcement of covenants and lease extensions.

Quantifiable outcome

• High customer retention through relationship-based service approach

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Association of Residential Managing Agents (ARMA)coreOthers · 1 January 2009ARMA-Q accredited members. IPM adheres to ARMA's strict codes of practice. ARMA provides regulatory guidance and professional standards for residential property management companies in the UK.
• Royal Institution of Chartered Surveyors (RICS)coreOthersRICS regulated members operating under the RICS Service Charge Residential Management Code of Practice. Every client benefits from RICS Client Money Protection scheme safeguarding monies held on behalf of clients.
• The Property Ombudsman (TPO)coreOthersIPM offers independent redress through the Ombudsman Services: Property, providing dispute resolution for clients and customers.
• Association of Retirement Housing Managers (ARHM)minorOthersIPM adheres to ARHM recommendations for retirement housing management, with some response times and procedures exceeding ARHM standards.
• Cyber EssentialsminorOthersCyber Essentials certification holder demonstrating commitment to cybersecurity standards for protecting customer data.
• Your Company Matters LtdminorOthersInspired Property Management Ltd is an Appointed Representative of Your Company Matters Ltd, providing additional regulatory oversight and compliance framework.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Countrywide / Connells Property Management: One of the largest UK residential property services groups, with a property management arm covering leasehold blocks and estates. Comparable to IPM at the customer-segment level but at materially greater scale.
• Savills (UK Property Management): Global real estate services firm with a substantial UK residential and commercial property management division. Overlaps with IPM's commercial and high-end block management work as part of a much broader portfolio of services.
• Knight Frank (UK Property Management): Global real estate consultancy with established UK residential block and estate management capability. Comparable to IPM in serving high-end blocks and freeholders but operates as part of a much wider real estate platform.

Direct peers

• Mainstay Group: UK-wide residential property and estate management company offering block management, estate management, and leasehold services. Comparable to IPM in target customers (RMCs, freeholders, developers) and recurring fee model.
• Rendall & Rittner: Major UK residential property management specialist focused on prime London and regional blocks. Closely comparable to IPM in regulated block management services and ARMA-Q / RICS-accredited positioning.
• Trinity Property Management: Independent UK residential block management company with RICS/ARMA-style credentials. Comparable to IPM in service scope (block, estate, freeholder services) and SME-style positioning.
• FirstPort: Largest UK residential block and estate property manager, serving RMCs, RTMs and freeholders across the UK. Directly comparable to IPM on service lines (block management, freeholder services, retirement housing) and customer segments.
• Premier Estates: UK block management company focused on residential leasehold developments. Comparable to IPM in target customer base (RMCs, RTMs, freeholders) and ARMA-aligned service standards.
• LMH Property Management: UK block and estate management firm serving RMCs, RTMs and freeholders. Directly comparable to IPM on the regulated residential leasehold management proposition.
• HML Davenport: UK residential block and estate management company serving RMCs, RTMs and developers. Closely comparable to IPM in service lines, accreditation posture and target customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/inspired-property-management

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IPM