What cegecom does

cegecom s.a. is a Luxembourg-based telecommunications and cybersecurity provider founded in November 1999, operating as the first alternative telecom operator in the country following market liberalization. It serves more than 1,000 business customers across Luxembourg and the Greater Region (Germany, France, Belgium) through a proprietary 1,500+ km fiber optic backbone with 200 Points of Presence. The company is majority-owned (90%) by German utility holding VSE AG via the artelis group, with SaarLB holding the remaining 10%.

The company delivers an integrated portfolio organized around connectivity (Connect Classic SDH, Connect Wave DWDM up to 100 Gbit/s, Connect Ethernet Carrier Ethernet, Connect Public Cloud for AWS Direct Connect and Azure ExpressRoute), internet access (Online Corporate symmetrical up to 10 Gbps, Online Business asymmetrical), telephony and unified communications (Managed COM, VoIP/SIP, Operator Connect for Microsoft Teams, Direct Routing), datacenter housing (Tier III/IV facilities in Luxembourg and Germany), and cybersecurity (DDoS protection, Cybersecurity by Design aligned with NIS2/DORA, AI by Design network intelligence). The company is also the first Luxembourg operator certified for Microsoft Operator Connect and operates a dedicated carrier and wholesale division serving other telecom operators.

cegecom generates revenue primarily through recurring subscription contracts for connectivity, internet, telephony, and datacenter services, supplemented by managed security and wholesale carrier services. It sells predominantly through direct enterprise field sales in Luxembourg and the Greater Region, with supporting channel partnerships via Microsoft, AWS, Azure, DE-CIX, and LU-CIX. The company employs 51-100 staff, holds ISO 9001/14001/27001/45001 certifications, and operates a 24/7 Network Operations Center with SLAs up to 99.99%.

Name

cegecom

Legal name

cegecom s.a.

Website

https://cegecom.lu

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

cegecom is a Luxembourg-based B2B telecommunications and cybersecurity provider, operating a 1,500+ km proprietary fiber backbone to deliver connectivity, internet, VoIP/UC, datacenter housing, and managed security services to 1,000+ businesses across the Greater Region.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Edge Colocation & Distributed Data Center Services (HDABAOAB)

Keywords

• Business telecommunications services
• Fiber optic connectivity
• Managed cybersecurity services
• Unified communications solutions
• Data center housing

Headquarters

HQ city

Luxembourg

HQ country

Luxembourg

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Connectivity Services: Recurring revenue from fiber optic interconnection, Ethernet, and ultra-high bandwidth connectivity services for multi-site enterprises. Services offered with Service Level Agreements (SLAs) up to 99.99%.
2. Internet Access Services: Monthly subscription-based internet access services (Online Corporate symm. and Online Business asymm.) with bandwidths from 10 Mbps to 10 Gbps, including static IP addresses and unlimited data packages.
3. Telephony and Unified Communications: VoIP, SIP trunking, cloud telephony (Managed COM), and Operator Connect services for Microsoft Teams. Revenue from per-user/seat or per-channel pricing models.
4. Data Center/Housing Services: Rack space rental (10-47U), private cages, and dedicated rooms in Tier III/IV data centers in Luxembourg and Germany. Pay-as-you-grow model for flexible capacity scaling.
5. Carrier and Wholesale Services: Connectivity and voice services sold to other telecom operators and wholesale customers, leveraging 1,500+ km of proprietary backbone.
6. Cybersecurity Services: Managed security services including DDoS protection, infrastructure security, NIS2 compliance consulting, and SOC services through partnerships.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

cegecom is a Luxembourg-based telecommunications and cybersecurity provider delivering fiber optic connectivity (up to 100 Gbit/s), business internet access, VoIP and unified communications, data center housing, and managed cybersecurity services to enterprises. The company operates its own 1,500+ km fiber optic backbone with 200 Points of Presence across Luxembourg and the Greater Region (Germany, France, Belgium), serving 1,000+ business clients with 24/7 NOC support and SLAs up to 99.99%.

Product overview

cegecom is a telecommunications and cybersecurity provider offering an integrated portfolio of managed services for businesses in Luxembourg and the Greater Region. The product portfolio consists of three core pillars: CONNECT solutions (Connect Classic SDH, Connect Wave ultra-high-speed DWDM, Connect Ethernet Carrier Ethernet, and Connect Public Cloud for AWS/Azure), ONLINE services (Online Business asymmetrical and Online Corporate symmetrical internet), and PHONE offerings (Managed Com unified communications platform, VoIP/SIP, Operator Connect for Microsoft Teams, and Direct Routing for Teams/Zoom). Additional services include secure Datacenter Housing, Cybersecurity by Design with DDoS protection and SOC services, AI by Design for network intelligence, the Complete bundled SME solution, and Carrier/Wholesale services. The company operates its own 1500+ km fiber optic network and provides 24/7 technical support.

Differentiator

Problem solved

Functional benefit

Brands

• Connect Wave: Ultra-high speed fiber optic network interconnection solution using DWDM technology, supporting bandwidths up to 100 Gbit/s.
• Connect Public Cloud
• Connect Ethernet
• Online Corporate
• Online Business
• Managed Com
• Operator Connect
• Direct Routing
• COMPLETE
• Cybersecurity by Design
• DDoS Protection
• AI by Design
• Datacenter Housing
• Carrier and Wholesale Solutions
• PHONE

Products and services

• Connect Wave DWDM-based ultra-high-speed interconnection solution for enterprises, providing bandwidths up to 100 Gbit/s with Ethernet protocol and up to 8 Gbit/s with Fibre Channel. Features low latency, real-time data replication, and optional AES-256 encryption.
• Connect Ethernet Carrier Ethernet-based interconnection providing symmetrical bandwidth up to 1 Gbit/s (10 Gbit/s available), connecting LAN, MAN, and WAN sites with advanced supervision, performance monitoring, and additional security encryption options.
• Connect Classic SDH-based interconnection solution providing reliable connectivity between multiple business sites using mature SDH technology for traditional telephone systems, LAN/MAN/WAN networks, and data replication.
• Connect Public Cloud Direct dedicated VLAN connection to public clouds including AWS via Direct Connect and Microsoft Azure via ExpressRoute, providing bandwidths from 100 Mbit/s to 10 Gbit/s with 99.9% dedicated uptime and non-shared bandwidth.
• Online Corporate Symmetrical ultra-high-speed business internet access offering bandwidths from 10 Mbit/s to 10 Gbit/s with unlimited data transfer, static IP or /29 public IP range, MRTG monitoring, and multiple national/international network access points.
• Online Business Asymmetrical business internet service providing bandwidth up to 10 Gbit/s downstream and 1.5 Gbit/s upstream with unlimited data, static IP address, and 5 free email accounts.
• Managed Com Cloud-based all-in-one virtual unified communications platform with telephony and collaboration features accessible via PC, mobile, and tablet, supporting conference calling up to 20 participants, Fax2Mail, Mail2Fax, and presence status with per-seat pricing.
• VoIP/SIP Voice over IP telephony solution using IP-based network simultaneously for voice transmission and data transfer, enabling staff to work from any location without configuration delays using employee-based recognition system.
• Operator Connect Integrated Microsoft Teams telephony solution enabling internal and external business calls via Teams interface with AudioCodes SBC technology, providing quick deployment and autonomous user management. cegecom is the first Luxembourg operator to offer this service.
• Direct Routing Customizable Session Border Controller solution transforming Microsoft Teams or Zoom into complete collaboration platforms using cegecom cloud telephony infrastructure for flexible business communication needs.
• Datacenter Housing Secure data center hosting solutions in Luxembourg and Germany with Tier IV and Tier III facilities, featuring redundant fiber backbone connectivity, biometric access controls, UPS with generator backup, climate control, fire detection, and pay-as-you-grow capacity scaling from 10U to 47U racks, private cages, and dedicated rooms.
• Cybersecurity by Design Comprehensive cybersecurity services covering anticipate (security audits, NIS2 compliance, cyberscore), protect (infrastructure security, secured lines), and monitor/respond (24/7 SOC) phases. Includes DDoS protection, infrastructure security, NIS2/DORA compliance consulting, and SOC services through strategic partnerships with F3C Systems and Luxcontrol.
• DDoS Protection On-premises appliance-based DDoS defense solution providing real-time malicious traffic detection and filtering, protecting against Layer 2-4 attacks in both IPv4 and IPv6 with detailed reporting and automatic threat mitigation.
• COMPLETE All-in-one telecommunications bundle for SMEs and very small businesses combining asymmetrical internet access (up to 1 Gbit/s download, 500 Mbit/s upload) with business phone services including analog, ISDN, and VoIP/SIP trunk options (2, 8, 30, or 60 channels).
• AI by Design AI-enhanced network intelligence services leveraging machine learning for real-time network visibility, predictive analytics (anomaly detection, service degradation forecasting, hardware failure prediction), and optimization recommendations including intelligent alerts, dynamic traffic redirection, and smart capacity planning.
• Carrier and Wholesale Solutions Wholesale telecommunications services providing backbone connectivity, voice termination, and interconnect services to other telecom carriers and operators across Luxembourg and beyond, leveraging 1,500+ km of proprietary fiber backbone.

Quantifiable outcome

• Bandwidth up to 100 Gbit/s with ultra-low latency for real-time business applications
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or Integration · 8 December 2025cegecom is the first operator in Luxembourg to offer Microsoft Operator Connect for Teams telephony, enabling seamless Teams integration with cloud PBX. Also offers Direct Routing for Teams and Zoom. Partnership includes AudioCodes for voice flow integration.
• LuxcontrolcoreStrategic or Co-development Partner · 16 June 2025Partnership with Luxcontrol, a specialist in cyberscore assessment and regulatory audits, for NIS2 compliance, security audits, governance consulting, and CISO-as-a-Service. Part of cegecom's cybersecurity ecosystem providing governance and risk management expertise.
• F3C SystemscoreStrategic or Co-development Partner · 29 May 2025Strategic cybersecurity partnership with F3C Systems, a Luxembourg-based Security Operations Center (SOC) expert operating 24/7. The partnership completes cegecom's cybersecurity ecosystem by adding real-time threat detection, incident response, and remediation services. Combined with Luxcontrol, this creates a comprehensive 'Anticipate-Protect-Respond' cybersecurity value chain for SMEs.
• VSE NET GmbHcoreStrategic or Co-development Partner · 1 January 2006Partnership with German telecom operator VSE NET GmbH (active since 1998 in Saarland) led to the creation of the artelis group in 2006. This made artelis the first telecommunications group in the Greater Region.
• DotikaminorStrategic or Co-development PartnerPartnership with Dotika, a Luxembourg AI consultancy specializing in strategic AI advisory, network supervision, and predictive analytics. cegecom leverages Dotika's expertise for its AI by Design services, enabling proactive network management and predictive maintenance.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Direct Connect partner providing dedicated cloud connectivity with private VLAN connections to AWS infrastructure. Enables secure, low-latency access to AWS services without traversing public internet.
• Microsoft AzurecoreTechnology or IntegrationAzure ExpressRoute partner offering dedicated private connections to Microsoft Azure cloud. Complements AWS partnership for multi-cloud connectivity solutions.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Orange Business: Global enterprise division of Orange Group offering SD-WAN, cloud connectivity, UC, and cybersecurity. Overlaps with cegecom across nearly every product line but serves a multinational customer base.
• Lumen Technologies: Global enterprise networking and UC provider with extensive fiber footprint and carrier services. Overlaps with cegecom on enterprise Ethernet/UC and wholesale connectivity, but at vastly greater scale and geographic reach.

Direct peers

• Colt Technology Services: Enterprise-focused fiber and network services provider with on-demand connectivity, voice, and managed services across Europe and Asia. Highly comparable to cegecom on target customer (multi-site enterprises), core product (Carrier Ethernet/DWDM interconnections), and SLA-driven delivery.
• Cogent Communications: Tier-1 IP and fiber carrier specializing in on-net enterprise connectivity and wholesale transit. Comparable to cegecom's carrier and wholesale division and its enterprise internet services.
• POST Luxembourg: Incumbent telecom operator in Luxembourg offering fixed, mobile, internet, and cloud services to consumers and enterprises. Closest direct competitor to cegecom, with overlapping enterprise connectivity, internet, and telephony portfolios across the same geographic market.
• Zayo Group: Operator of a large fiber backbone providing wavelengths, Ethernet, IP, and colocation to enterprise and carrier customers. Directly comparable to cegecom on DWDM/Carrier Ethernet wholesale and enterprise services.
• Hetzner Online: European data center and hosting provider with Tier III facilities in Germany and Finland. Directly comparable to cegecom's data center housing business and complements the analysis of cegecom's colocation arm.
• VSE NET GmbH: German telecom operator and sister company within the artelis group. Directly comparable in business model, product mix (enterprise connectivity, voice, wholesale), and target customer profile, serving as cegecom's German counterpart under the same parent.

Regional players

• Sunrise: Swiss telecom operator providing fixed, mobile, internet, and UC services to business customers. Comparable to cegecom on enterprise connectivity and UC bundles, but with a different national footprint.
• Proximus: Belgian incumbent telecom serving enterprise and wholesale customers with fiber, cloud, and UC services. Comparable to cegecom in enterprise connectivity and telephony but operates at much larger scale and across a different geography within the same Greater Region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/cegecom.lu
• LinkedInlinkedin.com/company/cegecom-s.a.
• Instagraminstagram.com/cegecom.lu
• Xx.com/CegecomSA

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about cegecom