What Ross & Liddell does

Ross + Liddell Limited is a privately held Scottish property management firm founded in 1854 and headquartered at 60 St Enoch Square, Glasgow, with additional offices in Edinburgh and Dundee. The company provides three core service lines: residential property factoring (maintenance coordination, repairs, cleaning, landscaping, routine inspections, common area management billed via common charges), commercial property management (rent collection, service charge administration, credit control, compliance monitoring for commercial landlords), and lettings services (tenant sourcing, lease management, rent collection, inspections for individual and portfolio landlords). The firm is one of Scotland's longest-established property managers, tracing its lineage through serial 20th-century acquisitions (Mackinnon & Browning 1949, James G Lynn 1965, Winning & Fulton 1988) consolidated under the Ross + Liddell brand by the 1990s.

Revenue is generated through four primary streams: recurring property factoring management fees billed via common charges, percentage-based and fixed major works fees (Survey/Tender Fee of £500+VAT plus contract percentage), insurance arrangement commissions (FCA-authorized, brokered via Towergate with Zurich underwriting), and lettings management fees. The firm is regulated by the Financial Conduct Authority for insurance arrangement (FRN 310429), registered as a Property Factor (PF000196) and Letting Agent (LARN1805012), and serves a horizontally segmented customer base of residential homeowners, commercial landlords, and individual/institutional letting clients across Scotland.

Technology infrastructure centers on the MyR+L customer portal, powered by CPL Software, providing 24/7 access to financial statements, maintenance updates, contractor invoices, repair voting, and payments. A staffed live chat service (Mon-Fri 9am-5pm, with after-hours enquiry submission) has logged 57,262 interactions at a 65% satisfaction rate and 75-second average response time. Distribution is regionally concentrated: a dedicated specialist team approach ('Change Factor') actively targets homeowners seeking to switch from competing factors, with service supported by three physical offices covering Scotland's principal urban property markets. The firm is privately held with no external investors and operates with 51-100 employees.

Name

Ross & Liddell

Legal name

Ross + Liddell Limited

Website

https://ross-liddell.com

Company type

Private

Founded year

1854

Operating status

Operating

Headcount range

51–100 employees

Short description

Ross & Liddell is a privately held Scottish property management firm founded in 1854, providing residential factoring, commercial property management, and lettings services to homeowners and landlords through offices in Glasgow, Edinburgh, and Dundee.

Ownership category

akta.pro rank

Product category

Property Management Services

NAICS

Real Estate Property Managers (53131), Nonresidential Property Managers (531312), Offices of Real Estate Agents and Brokers (5312)

SIC

Real Estate Agents & Managers (For Others) (6531), Operators Of Nonresidential Buildings (6512), Operators Of Apartment Buildings (6513)

akta.pro primary industry

Property Management Advisory & Leasing Administration (FSAEAJAN)

Keywords

• Property factoring services
• Residential property management
• Commercial property management
• Lettings management services
• Building insurance arrangement

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Property Factoring Management Fees: Core management fees covering all management functions including accounting, routine property inspections, coordinating repairs and query responses with owners, management of regular contracts, and attending site meetings. Billed via common charges to homeowners.
2. Major Works Fees: Additional fees for facilitating major repairs and construction projects outside core services. Includes Survey/Tender Fee (fixed £500+VAT) and Contract Fee (percentage-based of contract sum) covering extra communication, homeowner queries, meetings, and payment processing.
3. Insurance Arrangement: Arrangement of comprehensive common buildings insurance policies via appointed brokers, including Property Owners Liability and cover extensions. Company is authorised and regulated by FCA for insurance arrangement.
4. Lettings Management Services: Comprehensive lettings service including tenant finding, lease management, rent collection, property inspections, and maintenance coordination for landlords across Scotland.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Ross & Liddell is a property factoring and management firm operating in Scotland, providing residential property factoring (maintenance, repairs, cleaning, landscaping, insurance arrangement, major works facilitation), commercial property management (rent collection, service charge administration, credit control, compliance), and lettings services (tenant sourcing, lease management, rent collection, inspections). The firm is FCA-regulated for insurance arrangement and supports customers via offices in Glasgow, Edinburgh, and Dundee, complemented by a 24/7 customer web portal and live chat support.

Product overview

Ross & Liddell operates as a unified property management platform offering residential property factoring, commercial property management, and lettings services. The core offering centers on property factoring for homeowners, complemented by commercial property management for landlords, and comprehensive letting services. Additional services include insurance arrangement, 24/7 emergency assistance, and a customer web portal. The company is one of Scotland's most established property management firms, founded in 1854, with offices in Glasgow, Edinburgh, and Dundee.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Property Factoring Property factoring services for residential homeowners in factored developments across Scotland, covering routine property inspections, handling maintenance and repairs, cleaning, landscaping, coordinating contractor work, building insurance arrangement, major works facilitation including Survey/Tender fees and Contract fees, and common area management. Billed via common charges to homeowners.
• Commercial Property Management Services Management services for commercial properties of all sizes across Scotland, including rent collection, accounting, service charge administration, credit control, compliance monitoring, repairs coordination, inspections, and tenant relations. Targeted at owners of commercial properties seeking professional management of single or multiple assets.
• Lettings Services Comprehensive letting services for landlords across Scotland, including tenant sourcing, lease management, rent collection, property inspections, and maintenance coordination. Suitable for first-time landlords through to seasoned portfolio investors.
• Insurance Services Insurance arrangement service for common buildings policies, Property Owners Liability, and cover extensions, delivered through an appointed broker (Towergate) with policies underwritten by Zurich Insurance UK and claims handled by Questgates Loss Adjusters. Available to factored homeowners and managed developments.
• Emergency Assistance Service 24/7 out-of-hours emergency response service for urgent communal property issues affecting factored developments, with contractor coordination and team assessment of emergency situations. Covers Glasgow, Edinburgh, Dundee, and Lettings portfolios.
• MyR+L Customer Web Portal Online portal providing 24/7 access to financial statements, maintenance updates, key property documents, account balances, contractor invoices, voting updates on repair works, repair tracking, and payment capabilities for homeowners and managed clients.

Quantifiable outcome

• 57,262 total live chat interactions handled
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• Zurich Insurance UKcoreTechnology or IntegrationInsurance underwriter for Ross + Liddell's comprehensive common buildings policies. Zurich provides the underlying insurance coverage arranged on behalf of homeowners through the company's appointed broker.
• TowergatecoreTechnology or IntegrationAppointed insurance broker arranging comprehensive common buildings policies and Property Owners Liability cover for Ross + Liddell's homeowner clients.
• Questgates Loss AdjusterssupportingTechnology or IntegrationAppointed loss adjusters handling private insurance claims on behalf of homeowners. Homeowners can contact Questgates directly for private claim processing.
• Usave Utility Contracts LtdsupportingTechnology or IntegrationAppointed Energy Broker providing utility management services across Ross + Liddell's managed property portfolio. Charges a daily fee per supply point, billed via utility supplier invoices.
• CPL SoftwaresupportingTechnology or IntegrationSoftware provider for Ross + Liddell's customer portal (myaccount.ross-liddell.com), enabling homeowner access to property information, financial statements, and service management.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Graham + Sibbald: Graham + Sibbald is a Scottish chartered surveying and property consultancy offering commercial, residential, and valuation services. Comparable as a Scottish property services peer with similar multi-line services and regional office footprint.
• Galbraith: Galbraith is a Scottish property consultancy specializing in rural, residential, and commercial property. Comparable to Ross + Liddell on the commercial property management side and on Scottish regional presence, though with greater rural/estate focus.
• Belvoir Lettings: Belvoir is a UK-wide network of letting and property management franchises providing tenant find, full management, and sales services. Comparable to Ross + Liddell's lettings service line with similar landlord/tenant customer base.
• D M Hall Chartered Surveyors: D M Hall is one of Scotland's largest independent firms of chartered surveyors offering property valuation, building surveying, and property management services. A direct Scottish peer comparable in geography, multi-service offering, and customer base to Ross + Liddell.

Broad incumbents

• Connells Group Property Management: Connells Group is a large UK property services group providing estate agency, lettings, and block management through multiple brands. Comparable to Ross + Liddell on the lettings and block management service lines, but with significantly greater national scale.
• LSL Property Services: LSL Property Services is a UK-listed group encompassing estate agency, lettings, and surveying brands. The group's multi-brand property services model parallels Ross + Liddell's horizontal approach across residential, commercial, and lettings.
• Knight Frank Property Management: Knight Frank provides commercial and residential property management alongside its global real estate advisory services. Comparable to Ross + Liddell in the commercial property management service line, particularly for professional and institutional landlords.
• Countrywide Property Management: Countrywide is a large UK residential property services group that provides block management, estate agency, and lettings. Its UK-wide scale and similar service mix make it a broad incumbent comparable to Ross + Liddell's multi-line offering.
• Savills Property Management: Savills is a global real estate services firm with substantial UK property and block management operations. Comparable on the commercial property management side and the high-end residential side, though operating at much greater scale and global footprint.
• FirstPort: FirstPort is the UK's largest residential property management company, managing thousands of developments. It is a broad incumbent offering an overlapping residential property factoring and block management service to UK-wide homeowner clients, similar to Ross + Liddell's core residential business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInuk.linkedin.com/company/ross-&-liddell

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ross & Liddell