Contact Lifeline

Name

Contact Lifeline

Legal name

ContactLifeline, Inc.

Website

https://contactlifeline.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Crisis Intervention and Mental Health Support Services

NAICS

Other Individual and Family Services (624190), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industry

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

Keywords

• Crisis intervention services
• Suicide prevention hotline
• Sexual assault counseling
• Mental health support
• Community crisis response

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations: ContactLifeline is a 501(c)(3) tax-exempt nonprofit organization funded primarily through charitable donations from individuals, corporations, and community organizations.
2. Government Grants: Rape crisis services and supportive services to victims and survivors of sexual assault are partially funded by the Delaware Criminal Justice Council through the U.S. Department of Justice, Office of Justice Programs, Office for Victims of Crime (VOCA – Victims Assistance Formula Grant), and the U.S. Department of Justice, Office on Violence Against Women.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Contact Lifeline operates a 24/7 crisis telephone helpline and Crisis Chat instant messaging service providing free, confidential emotional support, suicide prevention, and crisis intervention to anyone in Delaware. The organization additionally delivers individual, family, and group counseling for sexual assault survivors (including EMDR trauma therapy) plus in-person advocacy at hospitals, police stations, and courts.

Product overview

ContactLifeline is a private 501(c)(3) nonprofit crisis hotline and counseling organization serving Delaware since 1974. The organization operates a unified service portfolio centered on crisis intervention and support, comprising: (1) a 24/7 Crisis Helpline for general emotional crisis support, (2) Sexual Assault Counseling Services offering individual, family, and group therapy with specialized trauma treatment including EMDR, and (3) a Crisis Chat service providing text-based instant messaging support during evening hours. These services are delivered through trained volunteers and professional staff, with no-cost access to clients. The organization also runs a Volunteer Training Program to recruit and develop crisis responders.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Crisis Helpline A 24/7 telephone crisis hotline providing emotional support, crisis intervention, suicide prevention, and referrals to community services. Services are free, confidential, and available to anyone in Delaware. Callers in distress receive trained listening, de-escalation, and information on community resources.
• Sexual Assault Counseling Services Individual, family, and group therapy sessions for survivors of sexual violence and their loved ones, regardless of when the assault occurred. Includes telephone counseling, in-person support and advocacy at hospitals, police stations, and courts, and clinical counseling delivered by Master's level clinicians.
• Crisis Chat Instant messaging crisis support service available daily between 5:30 PM and 11:30 PM, providing the same emotional support as the telephone crisis line in a text-based format for users who prefer typing over voice communication.
• EMDR Therapy Eye Movement Desensitization and Reprocessing (EMDR) therapy offered to sexual assault survivors. A physiologically based psychotherapy method proven effective for trauma treatment that helps individuals process traumatic memories in a less distressing way.
• In-Person Advocacy at Hospitals, Police Stations, and Courts In-person support and advocacy services for sexual assault survivors during hospital, police, and court processes, helping survivors navigate legal and medical systems with trained advocates.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered minor and core.

• WAWAminorOthersCorporate sponsor of ContactLifeline, featured on the organization's sponsors page
• Bank of AmericaminorOthersCorporate sponsor of ContactLifeline, featured on the organization's sponsors page
• DuPontminorOthersCorporate sponsor of ContactLifeline, featured on the organization's sponsors page
• United WaycoreOthersMajor community partner and sponsor supporting ContactLifeline's nonprofit mission and crisis services
• International Council for HelplinescoreStrategic or Co-development PartnerIndustry association membership providing standards, resources, and professional network for helpline operators
• Highmark DelawareminorOthersHealth insurance provider and corporate sponsor of ContactLifeline

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RAINN (Rape, Abuse & Incest National Network): National anti-sexual-violence organization operating the National Sexual Assault Hotline and online chat, plus victim-services advocacy. Closely comparable to ContactLifeline's sexual-assault counseling, EMDR trauma therapy, and hospital/police/court advocacy services.
• Boys Town National Hotline: Long-running national crisis hotline (since 1989) for youth and families, with multi-channel phone, text, and email support. Comparable to ContactLifeline as a volunteer-driven crisis line with deep community roots and donor-backed funding.
• National Domestic Violence Hotline: National 24/7 hotline (phone, chat, text) for domestic violence victims, with advocacy and resource-referral services. Closely comparable to ContactLifeline's crisis-intervention, hospital/police/court advocacy, and referral model.
• Crisis Text Line: National nonprofit providing free, 24/7 text-based crisis support staffed by trained volunteers. Direct comparable to ContactLifeline's crisis chat service and the leading benchmark for volunteer-driven text crisis intervention in the U.S.
• Samaritans USA: U.S. affiliate of the international Samaritans suicide-prevention volunteer hotline network. Comparable as a volunteer-staffed 24/7 emotional-support and suicide-prevention crisis line.
• The Trevor Project: National nonprofit providing 24/7 crisis intervention via phone, chat, and text for LGBTQ+ young people. Comparable to ContactLifeline as a volunteer-staffed, multi-channel crisis line with federal grant funding and outreach-led awareness.

Regional players

• Mental Health Association in Delaware: Delaware chapter of the national MHA providing mental-health education, advocacy, and support services. Comparable to ContactLifeline as a state-level nonprofit addressing mental-health crisis and community-based support.
• Delaware Guidance Services for Children and Youth: Delaware-based nonprofit providing outpatient mental-health, counseling, and crisis services for children and youth. Comparable to ContactLifeline as a regional Delaware clinical-services nonprofit serving overlapping populations.
• Delaware Coalition Against Domestic Violence: Statewide domestic-violence coalition providing shelter, advocacy, and 24/7 helpline services across Delaware. Comparable to ContactLifeline as a Delaware-only crisis-services nonprofit providing advocacy and 24/7 helpline support, often co-funded by the same DOJ/OVW grant pools.

Broad incumbents

• 988 Suicide & Crisis Lifeline: The federally backed national crisis hotline that provides 24/7 call, text, and chat services for suicidal crisis and emotional distress across the United States. Most directly comparable as a phone-and-text crisis-intervention provider; the federal umbrella that ContactLifeline either feeds into or competes with for inbound callers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/contactlifeline
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/contactlifeline

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contact Lifeline