What Community Action House does

Community Action House is a 501(c)(3) nonprofit social services organization founded in 1969 and headquartered at 739 Paw Paw Drive in Holland, Michigan, serving the Ottawa and Allegan County community in western Michigan. The organization's mission is to provide area families and individuals with food, clothing, shelter, and the opportunity to build necessary skills to achieve a stable and prosperous life. It operates as a staff-led, volunteer-powered agency running a 13-program portfolio that includes the membership-based Food Club & Opportunity Hub, the free Community Kitchen, Street Outreach/Housing Access for individuals experiencing homelessness, Financial Wellness counseling, the IRS-certified VITA free tax preparation program, the Holland Community Garden, the Refresh hygiene program, the Mobile Market, Lakeshore Food Rescue, Resource Navigation, two Resale Store locations (Riley St and Michigan Ave), and Community Engagement & Events. Service is delivered through a network of physical locations and mobile distribution routes across Holland, Spring Lake, Grand Haven, Zeeland, and Jenison, with bilingual English/Spanish programming.

The underlying technology footprint is operational rather than proprietary: the organization uses the Galaxy Digital volunteer management platform to coordinate hundreds of recurring volunteers, the Give Virtuous online donation platform to process individual and recurring gifts, and a Squarespace-hosted website. No proprietary software, AI/ML systems, or differentiated technology assets are identified in the source material. Distribution is achieved through physical storefronts (Food Club, two Resale Stores), a partnership-based Community Kitchen hosted at The Salvation Army, a mobile market deployed at four neighborhood stops, and a street outreach team operating in the field.

The revenue model is a diversified nonprofit funding stack with three identified streams: individual donations (including a recurring monthly giving program), business and foundation grants, and proceeds from the sale of donated goods at the Resale Store locations. Programmatic "pricing" is structured as either free services (Community Kitchen meals, VITA tax preparation, Street Outreach case management), a points-based monthly membership model (Food Club, including the mobile extension), or earned retail revenue (Resale Store). The organization is governed by a board of directors, with Brian Pageau serving as President, and is described as locally-founded and locally-funded with no parent company, external investors, or institutional owners identified.

Name

Community Action House

Legal name

Community Action House

Website

https://communityactionhouse.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

11–50 employees

Short description

Community Action House is a 501(c)(3) nonprofit founded in 1969 in Holland, Michigan, that operates a 13-program portfolio providing food access, shelter support, financial wellness, tax preparation, and outreach services to low-income residents across Ottawa and Allegan Counties.

Ownership category

akta.pro rank

Headquarters

HQ city

Holland

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Individual Donations: Locally-funded nonprofit receiving financial gifts of all sizes from individuals to support life-changing programs.
2. Business and Foundation Grants: Support from local businesses, foundations, and community organizations.
3. Resale Store Proceeds: Resale Store generates proceeds from the sale of donated goods to financially support Community Action House programs.

Pricing tiers

Distribution channels6 records

Marketing channels7 records

Core offering

Community Action House is a nonprofit social services organization that delivers a coordinated portfolio of food access, housing stability, financial wellness, and community support programs to families and individuals in Ottawa and Allegan Counties. Its primary offerings include a membership-based Food Club grocery store, free hot meals via the Community Kitchen, free tax preparation through the VITA program, budget and homebuyer counseling, and street outreach for neighbors experiencing homelessness. Programs are funded by individual donations, business and foundation grants, and proceeds from two Resale Store locations.

Product overview

Community Action House operates as a multi-program nonprofit social services organization offering a coordinated portfolio of 13 distinct programs addressing food security, housing stability, financial wellness, and community support. The core programs include Food Club (membership-based grocery store with Opportunity Hub), Community Kitchen (free meals), Financial Wellness services, Street Outreach/Housing Access, VITA tax assistance, Holland Community Garden, and Refresh hygiene services. Supporting programs include Mobile Market (mobile grocery extension), Lakeshore Food Rescue/Logistics, two Resale Store locations, and Community Engagement & Events. The organization uses a volunteer-powered service model supported by Galaxy Digital's volunteer management platform, with programs operating from their Holland, MI headquarters serving Allegan and Ottawa Counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Food Club An affordable membership-based grocery store where members receive monthly points to shop for food based on household size and income, providing choice, flexibility, and access to healthy foods along with connection to other community resources at the Opportunity Hub.
• Community Kitchen Provides a free hot meal five days a week to anyone who needs it, available for dine-in and to-go. Operated in partnership with The Salvation Army of Holland and supported by volunteer engagement.
• Street Outreach / Housing Access Partners with neighbors experiencing homelessness, offering compassionate, trauma-informed support. The team equips individuals with tools, knowledge, and skills needed to achieve safe, stable housing.
• Financial Wellness Provides budget counseling, homebuyer education, and foreclosure prevention counseling, along with other financial education services for area residents.
• Opportunity Hub A dedicated space for a broad range of visiting services to improve health, financial, and social connections of guests, functioning as a one-stop shop including Cooking Classes in the Demonstration Kitchen, Financial Wellness Programs, and Resource Navigation.
• Resale Store Generates proceeds by the sale of donated goods to financially support Community Action House programs. Operates Resale North (Riley St) and Resale South (Michigan Ave) retail locations.
• Lakeshore Food Rescue / Logistics Works on food rescue efforts in the Holland area by making regular stops at local grocery stores to collect edible food that would have otherwise gone to waste, bringing it to Food Club and Community Kitchen for local hunger relief.
• VITA (Volunteer Income Tax Assistance) Offers free tax preparation services to low-income families by IRS-certified volunteers during tax season (January-April), saving families around $300 in tax preparation fees.
• Holland Community Garden A joint project between Community Action House, Holland Area Master Gardeners, and Macatawa Resource Center providing fresh fruits and vegetables to low-income persons and families at risk of nutritional deficiency.
• Refresh: Hygiene and Hope A joint effort between Community Action House and First United Methodist Church of Holland providing access to showers, mail services, and case management to increase dignity and eliminate barriers to housing stability.
• Mobile Market An extension of Food Club bringing a mobile membership-based grocery store that delivers choice, flexibility, and access to healthy foods directly to neighborhoods with limited transportation in Allegan and Ottawa County.
• Resource Navigation Helps guests identify needs and connect with additional services at Community Action House and external resources, providing case management and in-depth problem-solving support.

Quantifiable outcome

• Saves families approximately $300 in tax preparation fees through VITA program

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered core and minor.

• First United Methodist Church of Holland (FUMC)coreStrategic or Co-development PartnerJoint Refresh program providing showers, mail services, and case management for individuals experiencing homelessness. Operated in partnership with Community Action House's Housing Access Team.
• Holland Area Master GardenerscoreStrategic or Co-development PartnerJoint Holland Community Garden project providing fresh fruits and vegetables to low-income persons and families at risk of nutritional deficiency. Volunteers overseen by certified master gardeners.
• Macatawa Resource CentercoreStrategic or Co-development PartnerJoint Holland Community Garden project between Community Action House, Holland Area Master Gardeners, and Macatawa Resource Center.
• The Salvation Army of HollandcoreStrategic or Co-development PartnerCommunity Kitchen operates in partnership with The Salvation Army Holland, providing hot meals seven days a week at their location.
• Western Theological SeminaryminorStrategic or Co-development PartnerCommunity Kitchen at Western Theological Seminary provides meal support opportunities for volunteers.
• Corewell HealthminorStrategic or Co-development PartnerPartners with Community Action House on Veggie Van program bringing fresh produce to communities.
• YMCAminorStrategic or Co-development PartnerPartners with Community Action House on Veggie Van program bringing fresh produce to communities.
• Community Mental HealthminorStrategic or Co-development PartnerPartners on Chat & Chill Support Group providing mental health support services.
• Blue Cross CompleteminorGTM or Marketing PartnerHealthcare provider information tables hosted at Community Action House location.
• Priority HealthminorGTM or Marketing PartnerHealthcare provider information tables hosted at Community Action House location.
• Molina HealthcareminorGTM or Marketing PartnerHealthcare provider information tables hosted at Community Action House location.
• MI Ottawa Department of Public HealthminorGTM or Marketing PartnerPublic health department information tables hosted at Community Action House location.
• Evergreen CommonsminorGTM or Marketing PartnerSenior services organization information tables hosted at Community Action House location.
• Board of Public WorksminorGTM or Marketing PartnerInformation tables hosted at Community Action House location regarding public utilities.
• Herrick District LibraryminorStrategic or Co-development PartnerPartners on Story Time program at Community Action House location.
• Help Me GrowminorStrategic or Co-development PartnerPlay 'n Learn program for early childhood development hosted at Community Action House.
• Lakeshore Food RescuecoreStrategic or Co-development PartnerFood rescue efforts in the Holland area collecting edible food from local grocery stores to distribute for local hunger relief.
• Galaxy DigitalcoreTechnology or IntegrationVolunteer management platform provider used by Community Action House for volunteer scheduling, tracking, and coordination.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Holland Rescue Mission: Holland-based nonprofit providing food, shelter, and recovery services in the same Ottawa/Allegan County service area as Community Action House, with overlapping client base and a similar faith-rooted service model.
• Feeding America West Michigan: Regional food bank serving the same West Michigan counties with mobile pantries and food rescue operations, directly overlapping Community Action House's Mobile Market, Community Kitchen, and Lakeshore Food Rescue programs.
• Catholic Charities West Michigan: Multi-service nonprofit offering food, housing, financial assistance, and case management across West Michigan with an integrated service model closely paralleling Community Action House's 13-program portfolio.
• Community Action of Kent County: Sister Community Action Agency in neighboring Kent County that operates similar anti-poverty programs (food, housing, financial wellness, early childhood) under the same national Community Action Network model.
• Inner City Christian Federation (ICCF): Grand Rapids-based nonprofit providing housing stability services, homebuyer education, and foreclosure prevention - directly overlapping Community Action House's Financial Wellness and Street Outreach/Housing Access programs.
• Habitat for Humanity of Ottawa County: Local Habitat affiliate focused on affordable homeownership in Ottawa County, overlapping Community Action House's housing access and homebuyer education functions.
• Goodwill of Greater Grand Rapids: Regional nonprofit running thrift/resale stores whose proceeds fund employment and community programs; directly comparable revenue model and community-mission orientation to Community Action House's Resale Stores.
• Mel Trotter Ministries: Grand Rapids-based shelter and food services nonprofit serving West Michigan's homeless and food-insecure populations with a multi-program model similar in structure to Community Action House.
• Heartside Ministry: Grand Rapids nonprofit offering meals, hygiene services, case management, and community resources to people experiencing poverty and homelessness - directly comparable integrated service approach.

Broad incumbents

• Salvation Army of Holland: National organization with a Holland-area branch that already partners with Community Action House on the Community Kitchen; comparable in mission scope (food, shelter, case management) but operates as part of a much larger national entity.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/actionhouse345
• Facebookfacebook.com/communityactionhouse
• LinkedInlinkedin.com/company/community-action-house
• Instagraminstagram.com/communityactionhouse

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Action House