City One
City One is an independent French group founded in 1991 that supplies trained host/hostess personnel for corporate reception, airport and railway passenger services, events, cultural venues, and temporary staffing across approximately 16 agency locations in four countries.
- Company typePrivate
- Founded1991
- HeadquartersParis, France
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What City One does
City One is an independent French group founded in 1991 by Sophie Pécriaux, operating as a leading provider of hospitality, reception, and related facility services across France and select international markets. The company supplies trained host/hostess personnel for corporate reception desks, airports, railway stations, cultural venues, events, and sales promotion, organised through wholly-owned subsidiaries including City One Accueil (corporate reception), City One Events (event reception), City Services, City One Accueil Passager (airport and railway passenger services), and City Junior (the SNCF Junior & Cie child accompaniment program). Operations span approximately 16 agency locations across four countries — France, Morocco, Belgium, and Luxembourg — with a workforce of roughly 4,900 full-time equivalents. Named enterprise clients include Vinci, RATP, SNCF, Orange, Schneider Electric, EDF, Groupe ADP, Lufthansa, Air Liquide, Havas, Canal+, La Banque Postale, Murex, Caisse d'Epargne, Atalian, and Nespresso, alongside high-visibility engagements with Paris Saint-Germain, Parc des Princes, Nantes-Atlantique and Lyon airports, and the Paris 2024 Olympic Games.
The business model is a professional/managed services delivery model: City One recruits, trains, and deploys personnel under multi-year contracts and on-demand temporary staffing arrangements. Revenue is generated through quote-based service contracts billed against personnel deployed and contract duration, with no standardised public pricing. The go-to-market motion is enterprise field sales executed through dedicated local agencies, supplemented by website quote requests and channel partnerships with event agencies and facility management companies. The customer base of more than 2,500 references is segmented across enterprise, airport services, events, railway/transport, cultural venues, and temporary staffing. TechEnablement is limited to digital tools for staff scheduling, client communication, and operational coordination; no proprietary software platforms, algorithms, AI/ML systems, or patents are disclosed as core technology.
FY2024 revenue is reported at €219 million. In 2024, City One advanced its ESG and quality positioning by obtaining ISO 9001 (City One Accueil) and ISO 20121 (City One Events) certifications, securing EcoVadis ratings at the group level (52/100 Bronze), City Services (69/100 Silver), and City One Accueil Passager (63/100 Bronze), joining the Alliance Environnementale de Paris-Orly led by Groupe ADP with a target of carbon neutrality by 2030, and announcing ISO 14001 certification plans for 2025. The company is privately held with no disclosed institutional investors, no M&A activity on record, and a single named senior leader (the founder).
City One firmographics
Firmographics- Name
- City One
- Legal name
- CITY ONE
- Website
- https://cityone.fr
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- City One is an independent French group founded in 1991 that supplies trained host/hostess personnel for corporate reception, airport and railway passenger services, events, cultural venues, and temporary staffing across approximately 16 agency locations in four countries.
- Ownership category
- akta.pro rank
Where City One is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices16 records
Markets served
City One business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Reception and hospitality services: City One provides trained host/hostess personnel to enterprises, events, airports, railway stations, and cultural venues. Revenue is generated through service contracts, typically billed based on personnel deployed and service duration.
- Temporary staffing (Travail temporaire): The company operates temporary staffing agencies providing qualified reception and event staff on-demand to clients across various sectors.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quote-based pricing for enterprise clients |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels9 records
City One product offering
Product offeringCore offering
City One deploys trained host/hostess personnel as outsourced reception and hospitality staff for enterprises, events, airports, railways, and cultural venues. Its core offerings include corporate reception (Accueil Entreprise), passenger services (Services aux Passagers), event reception (Accueil Événementiel), temporary staffing (Travail Temporaire), space concession (Concession d'Espaces), facility management, and the City Junior child accompaniment service on trains. Revenue is generated through quote-based service contracts, typically multi-year, billed on personnel deployed and service duration.
Product overview
City One is a French independent group and leader in reception and hospitality services, offering a comprehensive portfolio of human-based service solutions. The core offering encompasses business reception services (Accueil Entreprise), passenger services at airports and railway stations, event staffing, temporary staffing, space concession management, and facility management. The portfolio also includes specialized services such as City Junior for child accompaniment on trains, cultural venue reception, and sales promotion. All services are delivered by trained host/hostess personnel who serve as the face of client brands, combining hospitality expertise with professional training adapted to each client's corporate culture and values.
Differentiator
Problem solved
Functional benefit
Brands
- City One Accueil: Services d'accueil en entreprise certifiés ISO 9001
- City One Events
- City Services
- City One Accueil Passager
- City Junior
- Junior & Cie
- Excellence Interim
- IPB
Products and services
- Accueil Entreprise (Business Reception Services) Corporate reception services providing trained hosts/hostesses who serve as the interface between employees, clients, prospects, and visitors, handling greetings, phone calls, visitor management, and meeting room coordination.
- Services aux Passagers (Passenger Services) Airport and railway passenger reception and assistance services, providing orientation, flow management, language assistance, and support throughout the passenger journey to ensure optimal time and space management.
- Accueil Événementiel (Event Reception Services) Event reception and staffing services including attendee registration, badge distribution, orientation, crowd management, and coordination with security and catering teams for seamless event execution.
- Travail Temporaire (Temporary Staffing) Temporary staffing agency services providing qualified reception and event personnel on demand to clients across various sectors, including recruitment, contracts, scheduling, and payroll management.
- Concession d'Espaces (Space Concession) Hospitality space management services that enhance brands in reception areas, providing the full service chain from design to hospitality implementation.
- Facility Management Services Comprehensive facility management services supporting business operations including logistics, handling, and maintenance solutions aligned with operational performance requirements.
- City Junior (Junior Services) Child accompaniment service for railway passengers, providing trained BAFA-certified animators to accompany children aged 4-14 traveling alone on trains from departure to arrival stations.
- Accueil Culturel (Cultural Venue Reception) Reception services for cultural venues and museums, including visitor welcome, ticket sales, information provision, and enrichment of visitor experience.
- Distribution et Animation des Ventes (Sales Promotion) Sales promotion and animation services including promotional activities to stimulate sales and enhance customer experience at retail points of sale.
Quantifiable outcome
- 219 million euros revenue in 2024
- +2 more outcomes
Companies that use City One
Customer profileNamed customers31 records
Segments6 records
Ideal customer profiles1 record
City One technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
City One partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Groupe ADP (Alliance Environnementale de Paris-Orly)coreCity One joined the Alliance Environnementale de Paris-Orly initiated by Groupe ADP, a collaborative initiative bringing together 46 companies united around the goal of building a more environmentally respectful airport model. City One committed to actively participating in thematic workshops focused on reducing emissions, energy management, and environmental awareness, contributing to the airport ecosystem's goal of achieving carbon neutrality by 2030.
- SNCFcoreCity One operates the 'Junior & Cie' service for SNCF, providing accompaniment services for children aged 4-14 traveling alone on trains. This long-standing partnership involves recruiting BAFA-certified animators to ensure child safety and comfort during railway journeys across France.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
City One competitors and assessment
Company assessmentBroad incumbents
- ISS A/S: Global facility services provider with a strong reception and workplace-services franchise across Europe; competes with City One for enterprise reception and workplace-services RFPs but bundles a much wider service portfolio including catering, cleaning, and property services.
- Elior Group: French-listed facility services and contract catering group with adjacent reception, event, and on-site hospitality services in France and international markets — overlaps with City One in enterprise and event hospitality but is meaningfully larger and food-services-anchored.
- Sodexo: Global quality-of-life and facility services incumbent with a substantial reception, concierge, and on-site services line serving enterprises worldwide; competes with City One in France for large multi-service contracts but operates at vastly greater scale and geographic breadth.
- ManpowerGroup: Global staffing major whose French operation (Manpower France) provides temporary and permanent placement across reception, hospitality, and corporate-services roles — overlapping with City One's Excellence Intérim and IPB temporary staffing lines but operating at much larger scale across all white-collar sectors.
- Adecco Group: Global staffing leader with French operations placing reception, hospitality, and event staff; competes with City One's temporary staffing and event reception services, though its offering extends across far more occupational categories and geographies.
Direct peers
- ONET: Privately held French facility-services group offering reception, cleaning, logistics, and security services to enterprises across France — competes head-to-head with City One in corporate reception and event staffing and shares a similar independent, multi-segment French DNA.
- Atalian: Major French-headquartered facility-services group providing reception, cleaning, security, and multi-service outsourcing to European enterprises and public-sector clients — directly overlapping with City One's corporate reception, event staffing, and FM offerings in the same French and international footprint.
- Seris: Independent French facility-services and security group with a strong reception and on-site hospitality offering — directly competes with City One in event reception, security-adjacent staffing, and multi-site enterprise accounts across France.
- Derichebourg Multiservices: French facility-services arm of Derichebourg providing reception, cleaning, and workplace services to French enterprises and public-sector clients — directly comparable to City One's core corporate reception and event staffing business, with overlap in airports, rail, and corporate accounts.
Emerging players
- Crit Intérim: French-headquartered staffing group focused on temporary and permanent placement including hospitality, events, and corporate reception roles — comparable to City One's temporary staffing lines (Excellence Intérim, IPB) but with broader sector exposure beyond reception.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
City One social profiles
Digital presenceCity One compliance and trust
Trust signalCompliance5 records
City One financial estimates
Financial estimateRevenue estimate
Valuation estimate
City One leadership team
Management profileNumber of profiles
Profiles1 record
City One subsidiaries and ownership
Company hierarchySubsidiaries6 records
City One funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City One M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City One
What does City One do?
City One deploys trained host/hostess personnel as outsourced reception and hospitality staff for enterprises, events, airports, railways, and cultural venues. Its core offerings include corporate reception (Accueil Entreprise), passenger services (Services aux Passagers), event reception (Accueil Événementiel), temporary staffing (Travail Temporaire), space concession (Concession d'Espaces), facility management, and the City Junior child accompaniment service on trains. Revenue is generated through quote-based service contracts, typically multi-year, billed on personnel deployed and service duration.
Is City One a public or private company?
City One is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was City One founded?
City One was founded in 1991. It employs 1,001 to 5,000 people.
Where is City One based?
City One is headquartered in Paris, France, in the Europe region.
How does City One make money?
Two revenue lines are on record. Reception and hospitality services are the primary driver. The others are temporary staffing (Travail temporaire).
Who are City One's main competitors?
Broad incumbents on record are ISS A/S, Elior Group, Sodexo, ManpowerGroup and Adecco Group. Direct peers are ONET, Atalian, Seris and Derichebourg Multiservices. Crit Intérim is listed as an emerging player.
Does City One have an API?
No public API is recorded for City One.