First2HelpYou

What First2HelpYou does

First2HelpYou is a UK-based, privately held provider of BS8484-accredited lone worker safety devices and managed monitoring services, headquartered in Selby, North Yorkshire. The company sells to organisations whose employees work alone or remotely, with primary customer verticals being social housing associations, healthcare and hospice providers, parking and traffic management operators, utilities and facilities management firms, security companies, and holiday/leisure operators. Named customers include Dalkia, Moat Homes, Parkingeye, Parkdean Resorts, Careline Response, Hospiscare, St Raphael's, Fusion Housing, Blackpool Coastal Housing, Accent Group, BCH, Tersus Group, Grosvenor Services, Inviron, and Marston Holdings/Engage. The company is structured as First2HelpYou Ltd, a private limited company registered in England and Wales (Company Registration No. 10960045), with a leadership team led by Managing Director Neil Addinall.

Its product portfolio centres on the proprietary in-house designed KIT+ device and ID Badge hardware, an iOS/Android Lone Worker App, and a Standard Mobile Phone solution, complemented by the Connect Management Portal and a 24/7/365 in-house Alarm Receiving Centre. Functional capabilities include Amber Alert timed check-ins (5-minute reminders before timeout), Red Alert emergency SOS with two-way voice, GPS location tracking, automatic Man Down detection with a 20-second false-alarm cancellation window, real-time activation visibility for management, and up to 40-hour device battery life with a 2.5-hour full charge cycle. The company holds BS8484 accreditation, NSI Gold status, ISO 9001 certification, BSIA principal membership, IASME cyber certification, Safe Contractor Gold, and is listed on the Crown Commercial Service G-Cloud 13 framework.

The business operates a sales-led go-to-market with enterprise field sales, a free 30-day unrestricted trial, dedicated sales and customer service phone lines, and content marketing supported by LinkedIn, Facebook, Instagram, and X (Twitter) plus participation in industry events such as the Health and Safety Event and Lone Worker Safety Expo. Revenue is generated through subscription-based device and managed service contracts, hardware sales, and wraparound services including consultation, implementation, safety training, and bespoke solutions. Pricing is not publicly disclosed and is quote-based, reflecting enterprise orientation and per-customer scope variation.

Name

First2HelpYou

Legal name

First2HelpYou Ltd

Website

https://first2helpyou.co.uk

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

First2HelpYou is a UK-based, privately held provider of BS8484-accredited lone worker safety devices, mobile apps, and 24/7 monitored services for organisations with employees working alone or remotely across social housing, healthcare, utilities, security, and facilities management sectors.

Ownership category

akta.pro rank

Product category

Lone Worker Safety Services

NAICS

Security Systems Services (except Locksmiths) (561621), Electromedical and Electrotherapeutic Apparatus Manufacturing (334510)

SIC

Electromedical & Electrotherapeutic Apparatus (3845)

akta.pro primary industry

Workplace/On-the-Job Lone Worker Duress & Personal Safety Alert Services (HSAHAHAK)

akta.pro secondary industries

Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring (BPAKAFAF), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD)

Keywords

• Lone worker safety
• Personal protection devices
• Alarm monitoring services
• Employee safety solutions
• Managed safety services

Headquarters

HQ city

Selby

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Device Subscription Services: All-inclusive lone worker device solutions including monitoring services. Devices are provided as part of a managed service contract.
2. Hardware Sales: Sale of proprietary lone worker devices including KIT+ and ID Badge products.
3. Managed Services: Fully managed service including consultation, device roll-out, training, ongoing monitoring, and support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

First2HelpYou supplies BS8484-accredited lone worker safety products and managed services for organizations with employees who work alone or remotely. Its offering bundles proprietary hardware (KIT+ device, ID Badge), a mobile app, a 24/7 Alarm Receiving Centre, and the Connect management portal, delivered as a fully managed service including consultation, rollout, and training.

Product overview

First2HelpYou offers a unified portfolio of BS8484-accredited lone worker safety products and services. The core product line includes the KIT+ Device (a dedicated hardware device), ID Badge (ID card-form factor), Lone Worker App (mobile application for iOS and Android), and Standard Mobile Phone Solution. These are complemented by the Connect Management Portal for real-time monitoring and administration, and a 24/7 Alarm Receiving Centre for emergency response. The company also provides Implementation, Safety Training, and Bespoke Solutions services. All products connect to the monitoring centre, enabling Amber Alert (timer-based check-ins) and Red Alert (emergency SOS) functions with GPS location tracking.

Differentiator

Problem solved

Functional benefit

Products and services

• KIT+ Lone Worker Device A discreet, lightweight, in-house designed hardware device that connects with the First2HelpYou Alarm Receiving Centre at the push of a button, providing one-touch emergency assistance and Amber Alert timed check-ins for lone or remote workers. Features LED indicator lights, vibration alerts, and up to 40 hours of battery life with a 0–100% charge time of approximately 2.5 hours.
• ID Badge Lone Worker Solution An ID card-sized lone worker device that doubles as a standard ID or business card, featuring Amber Alert with timer and Red Alert emergency function. Designed for easy, intuitive use by lone workers who need a discreet safety device.
• Lone Worker App A cost-effective mobile application for Android and iOS smartphones that provides lone worker protection via the Alarm Receiving Centre, with GPS location collection and recorded alert communications. Uses 40–60 MB of data per month.
• Standard Mobile Phone Solution A low-cost, easy-to-use lone worker solution suitable for employees who do not face high levels of risk in their everyday tasks, leveraging standard mobile phones for protection.
• Connect Management Portal An admin portal that lets management teams update user information, download reports, and view the live status of employee lone worker activations in real time, with audit of device usage and engagement.
• Alarm Receiving Centre (24/7 Monitoring) 24/7/365 monitoring service that receives alerts from First2HelpYou devices and apps, enables two-way operator communication, and coordinates emergency response. Operators can listen in only during Red Alert or Man Down activations, and all portal updates are available instantly to ARC operators.
• Consultation Service Expert consultation to help managers and directors scope, plan, and roll out a lone worker safety solution tailored to their organization.
• Implementation / Device Roll-out Device deployment and rollout services that help organizations implement their lone worker device and app estate across the workforce.
• Safety Training Training services to ensure staff are properly equipped to use First2HelpYou's lone worker devices and apps and understand associated safety protocols.
• Bespoke Lone Worker Solutions Customized lone worker safety solutions tailored to specific organizational requirements that fall outside the standard product portfolio.

Quantifiable outcome

• Battery life up to 40 hours on KIT+ device
• +4 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Everbridge: Global critical event management and mass notification platform that offers lone worker alerting as part of a wider enterprise safety/security suite — overlapping buyer base but much broader portfolio.

Direct peers

• SoloProtect: One of the UK's largest dedicated lone worker solution providers offering Identicom/Twig devices, a 24/7 monitoring centre, app, and managed services — directly comparable product portfolio and target verticals (housing, healthcare, utilities).
• Skyguard (now part of Send for Help): UK lone worker personal safety alarm provider offering dedicated MySOS devices, mobile apps and a BS8484-accredited Alarm Receiving Centre — comparable end-to-end service model.
• StaySafe: App-based lone worker and employee safety platform with BS8484-aligned monitoring, panic alerts, man-down detection and GPS — directly comparable smartphone-app proposition competing in the same verticals.
• Vismo: UK lone worker and traveller tracking specialist providing smartphone/app-based panic alerting, GPS tracking and 24/7 monitoring — competing for the same enterprise duty-of-care buyers.
• Reliance Protect (CriticalArc): Lone worker safety and mass-notification vendor combining dedicated devices, smartphone apps and a hosted monitoring platform — overlapping offering for enterprise and public-sector lone worker deployments.
• Lone Worker Solutions (LWS): UK-based BS8484 accredited lone worker device and app provider with dedicated devices, mobile apps, and a 24/7 monitoring centre serving housing, healthcare, and facilities customers.
• Peoplesafe (Brodies): UK lone worker safety specialist offering dedicated devices (Identicom/Twig), mobile apps, BS8484-accredited monitoring and a managed service — competes head-to-head for housing association, NHS, and local authority contracts.

Emerging players

• Track24: Satellite and cellular lone worker/asset tracking provider — partial overlap with First2HelpYou's safety proposition, particularly for workers in remote locations without reliable mobile coverage.
• Twig Com (Spartan Security): Manufacturer of dedicated lone worker safety devices used by multiple UK service providers (including competitors of First2HelpYou) — adjacent hardware supplier competing at the device layer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/First2HelpYou
• Facebookfacebook.com/First2HelpYou
• LinkedInlinkedin.com/company/first2helpyou
• Instagraminstagram.com/first2helpyou

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about First2HelpYou