Reliance Protect

What Reliance Protect does

Reliance Protect, a brand of the UK private company Reliance High-Tech Limited, is one of the longest-established providers of lone-worker safety solutions in the United Kingdom, operating since 2006. Its offering combines 4G VoLTE-enabled personal safety devices (Pulse, Pulse+, ID Ultra and the next-generation ID+), a smartphone app, and a range of body-worn cameras (VB400, V200, V500, VT100) backed by an in-house BS 5979 Category II Alarm Receiving Centre that monitors tens of thousands of users 24/7/365. Proprietary differentiators include dual GPS + Wi-Fi indoor location positioning (delivering locations in 15–20 seconds versus 120+ for GPS-only devices in roughly 20% of alarms), ECHO-connected automated police escalation (saving up to four minutes of response time), automatic what3words translation, and fall/impact detection across devices. The business is wrapped in two cloud portals — Focus for lone-worker device, user and reporting management, and VideoManager for body-worn video evidence — with an underlying API that lets customers build their own dashboards.

The go-to-market is enterprise field sales, primarily into UK public-sector buyers via approved frameworks. Reliance Protect currently holds the third consecutive NHS Supply Chain Lone Worker Framework and is appointed to the Crown Commercial Services RM6257 Security Physical and Support Services framework, collectively covering NHS trusts, local authorities, central government, police, education, charities and social-housing providers. Multi-year contracts (up to five years) of subscription-based monitored services, hardware, portal access and tailored training underpin recurring revenue, with selective commercial experiments such as social-value funds tied to contract value (e.g., Sovereign Housing Association, 2022). Customer concentration sits across Health & Social Care, Social Housing, Local & Central Government, Transport & Logistics, Retail and Hospitality, with named deployments at DHL Supply Chain, multiple NHS foundation trusts, Sovereign Housing Association, Longhurst Group, Bromford, Slough and Reading Borough Councils, and an unnamed UK high-street retailer.

In 2024 Reliance Protect extended beyond pure B2B/G by launching Reliance Technology Care Solutions, a wholly-owned B2C subsidiary built around an exclusive UK partnership with My Medic Watch for smartwatch-based seizure and fall detection, with operator training delivered in partnership with Epilepsy Action. The business continues to refresh its device portfolio (ID+ in April 2025, next-generation Pulse+ announced for June 2026) ahead of the UK 2G network switch-off and has signalled further intent around data and AI use through a proprietary 'Reliance Innovate: AI in Action' event scheduled for 2 July 2026.

Name

Reliance Protect

Legal name

Reliance High-Tech Limited

Website

https://relianceprotect.co.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Reliance Protect, part of UK-based Reliance High-Tech Limited, is a long-established UK provider of lone-worker safety solutions and body-worn cameras, selling 24/7 monitored personal safety devices and ARC escalation services primarily to NHS trusts, local authorities, housing associations and large enterprises via approved public-sector frameworks.

Ownership category

akta.pro rank

Headquarters

HQ city

Bracknell, Berkshire

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Device Hardware Sales: Sale or lease of personal safety devices (Pulse, Pulse+, ID Ultra, ID+) and body worn cameras (V200, V500, VT100, VB400) as part of a monitored service contract. Devices are supplied as part of the service and worn or carried by lone workers.
2. 24/7 Monitoring Subscription Services: Recurring subscription for continuous alarm monitoring through the in-house BS 5979 Category II Alarm Receiving Centre, with escalation to emergency services via BS 8484 compliant URNs. Monitors tens of thousands of lone workers 24/7/365. Revenue is recurring based on the number of monitored users and contract duration.
3. Customer Portal and Software Access: Access to Focus customer portal and VideoManager portal for device management, reporting, and video evidence management. Portal provides real-time management information, reporting, and training access.
4. Professional Services (Training, Onboarding, Project Management): Tailored training options including site-based training, webinars, eLearning courses, and project management support for deployment and onboarding. Service includes initial onboarding, refresher courses, and ongoing support.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels12 records

Core offering

Reliance Protect supplies personal safety devices (Pulse+, ID+, Pulse, ID Ultra), a lone worker smartphone app, and body worn cameras (VB400, V200, V500, VT100) bundled with a 24/7/365 in-house BS 5979 Category II Alarm Receiving Centre monitoring service. Customers subscribe to monitored contracts that include the hardware, cloud portals (Focus, VideoManager), welfare check-ins, fall detection, GPS/Wi-Fi location tracking, and BS 8484 police escalation. They also offer training, onboarding, and a B2C personal healthcare venture (Reliance Technology Care Solutions) with My Medic Watch.

Product overview

Reliance Protect offers a comprehensive lone worker safety ecosystem comprising personal safety devices (Pulse+, ID+, Pulse, ID Ultra), a smartphone app, body worn cameras (VB400, V200, V500, VT100), cloud-based management platforms (Focus Portal, VideoManager), and an in-house 24/7 Alarm Receiving Centre. The devices range from keyfob-style to ID badge holder form factors, featuring GPS, Wi-Fi, 4G connectivity, fall detection, and BS8484 compliance. The Focus Portal provides customer contract management and reporting, while VideoManager handles body worn camera footage. The ARC provides continuous monitoring and emergency escalation services.

Differentiator

Problem solved

Functional benefit

Brands

• Focus Portal: Customer portal for managing lone worker devices, cameras, users, training, reporting and incident evidence.
• VideoManager
• Red Alert

Products and services

• Pulse+ Next-generation keyfob-style personal safety device with 4G VoLTE connectivity, combined GPS and Wi-Fi indoor/outdoor location, advanced fall/impact detection, IP67 waterproof rating, Bluetooth, and Red Alert activation with two-way voice. Marketed to lone and front-line workers across NHS, housing, local authority, retail, and logistics sectors.
• ID+ Next-generation personal safety device in ID badge holder form factor with 4G VoLTE connectivity, GPS and Wi-Fi indoor/outdoor location, fall detection, IP67 waterproof rating, welfare check-ins, BS8484 compliance, and up to 4 days battery life. Designed for clinical and corporate staff who need discreet, badge-style protection.
• ID Ultra Personal safety device in ID badge holder form factor featuring combined GPS and Wi-Fi indoor location technology, IP67 waterproof rating, 3-4 day battery life, and Bluetooth connectivity. Award-winning device used by NHS, housing association, and local authority staff.
• Pulse Keyfob-style personal safety device with IP66 waterproof rating, impact detection, GPS location, and roaming SIM. Lightweight (35g) with up to 3 days battery life, BS8484:2022 accredited, supplied as part of a monitored service contract.
• Reliance Protect Lone Worker Safety App Smartphone app delivering 24/7 protection for lone workers with Red Alert capabilities and full integration with the Reliance Protect Alarm Receiving Centre monitored service.
• VB400 Body Worn Camera Body worn camera with 1080p HD video streaming and recording, GPS positioning, and Bluetooth peer-assisted recording, with up to 12 hours continuous recording and pre/post-record options. Streams live to the ARC for real-time incident monitoring and evidence capture.
• V200 Body Worn Camera Body worn camera with HD recording and streaming capabilities for evidence capture and incident deterrence, integrated with the VideoManager cloud platform.
• V500 Body Worn Camera Body worn camera with HD recording and streaming capabilities as part of Reliance Protect's body worn video solutions, supported by VideoManager cloud storage.
• VT100 Body Worn Camera Body worn camera with HD recording and streaming, cloud storage options, and feature-rich VideoManager platform integration for evidence management.
• VideoManager Cloud-based online portal for managing body worn camera estates and video footage, with RFID device allocation, simple video editing, cloud storage, and audit trails. Web-based access from desktop, laptop, tablet, or smartphone with no on-premises installation required.
• Focus Customer Portal Secure cloud-based online portal for managing lone worker contracts, devices, users, and reporting. Enables real-time administration, automated reports, data export, training access, and device troubleshooting within ISO27001-accredited infrastructure.
• Alarm Receiving Centre (ARC) In-house 24/7/365 BS 5979 Category II Alarm Receiving Centre that monitors Red Alerts, welfare check-ins, and escalates to emergency services with trained operators. ECHO-connected for automated police signal transmission, saving up to 4 minutes in response time.
• Reliance Technology Care Solutions B2C personal healthcare technology service extending Reliance ARC monitoring to individuals with medical conditions such as epilepsy and fall risks, via partnerships such as the exclusive UK arrangement with My Medic Watch's smartwatch apps that detect seizures and falls.
• Tailored Training Options Tailored training packages covering site-based training, webinars, eLearning courses, and support materials for deployment, onboarding, refresher training, and upskilling of end users, managers, and administrators.

Quantifiable outcome

• BS 8484 accredited systems pass only 0.1-0.2% of all personal safety alarms to police via URNs — drastically reducing unnecessary police callouts vs. non-accredited systems
• +9 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature9 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• My Medic WatchcoreStrategic or Co-development Partner · 31 October 2024Exclusive UK partnership with My Medic Watch, a developer of smartwatch apps for detecting falls and seizures in people with epilepsy. Reliance Protect's BS 5979 Category II ARC provides 24/7 alarm monitoring and rapid escalation for detected incidents, including escalation to nominated loved ones, carers, or emergency services with location and heart rate data. First approved partner of My Medic Watch globally. This is Reliance High-Tech's first B2C venture through the Reliance Technology Care Solutions subsidiary.
• Epilepsy ActionminorStrategic or Co-development Partner · 31 October 2024UK epilepsy charity providing training to alarm handling operators at Reliance Technology Care Solutions ARC. Training covers common types of seizures (tonic-clonic, absence, focal), how epilepsy impacts daily life, seizure behaviour, and post-seizure aftermath management.
• Crown Commercial Services (CCS)coreChannel Partner/ Reseller/ Distributor · 25 November 2022Appointed to the new CCS Framework (RM6257) 'Security Physical and Support Services' as a pre-qualified supplier for Electronic Security and Lone Worker Protection Services including design, installation, maintenance and monitoring. Organisations able to access services include police, local government, health, education, housing associations, and charities. Crown Commercial Services is considered the gold standard for public sector procurement with over £2.8bn of work placed between 2011 and 2022.
• Sovereign Housing AssociationcoreStrategic or Co-development Partner · 26 August 2022Four-year contract supplying 1,295 Pulse keyfob personal safety devices to service personnel across 60,000+ homes. Reliance Protect contributes 1% of the contract's financial value into a social value fund for tenants, split between an Emergency Fuel Voucher scheme and a Helping Hand Fund for those facing financial hardship. First social value fund partnership for Reliance Protect.
• Large County Council (South Coast, England)minorStrategic or Co-development Partner · 1 August 2022Similar social value fund partnership providing specialist trauma training for council employees who are key users of the personal safety monitoring system. Training aims to upskill managers to spot signs of trauma, reduce sickness absence, and improve wellbeing support for staff.
• ECHO (Electronic Call Handling Operations)coreTechnology or Integration · 25 February 2022Reliance High-Tech's Alarm Receiving Centre is ECHO-connected, providing automated digital alarm signal transmission directly to police services. ECHO eliminates human intervention in alarm verification and is aligned with NPCC requirements. Saves up to 4 minutes in police response time. Connected to Metropolitan Police, Essex Police, and Avon and Somerset Police.
• Mercedes-Benz WorldminorGTM or Marketing Partner · 25 February 2022Venue partner for Reliance High-Tech's Technology Day event covering cloud-based security solutions. Hosted at Mercedes-Benz World in Weybridge. Provides access to the venue's facilities and racing simulators for event delegates.
• Blue Lamp FoundationminorOthers · 4 May 2020Chosen charity of the year for 2020/21. Founded by PC David Rathband after being shot by Raoul Moat. Helps emergency services personnel injured in the line of duty. Reliance High-Tech employees undertook fundraising activities including the Human Powered Travel Challenge (7,720 miles virtually around the UK).
• NHS Supply ChaincoreChannel Partner/ Reseller/ Distributor · 1 September 2018Third NHS Framework for lone worker solutions, providing the full suite of products and services to NHS trusts and wider public sector. Includes roaming SIM card options and 24/7 proactive Monitor welfare check services. Over 250 contracts currently active through this framework.

Scale indicators11 records

Recent moves7 records

Expansion highlights7 records

Emerging players

• Apple (Apple Watch Fall Detection): Apple Watch's fall detection and emergency SOS features partially overlap with Reliance Protect's wearable personal safety devices. While not a dedicated lone worker solution, it represents a consumer-grade substitute that may pressure the lower end of the B2C market.

Direct peers

• StaySafe App: StaySafe App is a lone worker safety platform offering smartphone-based monitoring, check-in, and panic alarm functionality with a monitored response centre. Competes with Reliance Protect's Lone Worker Safety App for enterprise lone worker deployments.
• SoloProtect: SoloProtect is a UK-based lone worker safety solutions provider offering personal safety devices with 24/7 alarm monitoring and escalation services. Direct competitor to Reliance Protect across NHS, housing association, and local authority verticals with similar BS 8484 accredited monitoring model.
• Guardian24: Guardian24 provides lone worker safety solutions with 24/7 monitored response and BS 8484 accredited devices in the UK. Competes with Reliance Protect across NHS and commercial sectors with similar device-plus-monitoring service model.
• Orbis Protect: Orbis Protect (formerly Argality) provides lone worker protection, vacant property security, and social housing safety services across the UK. Direct competitor in the housing association and local authority segments that anchor Reliance Protect's customer base.
• Skyguard (Send For Help Group): Skyguard, part of Send For Help Group, is a UK lone worker safety company providing personal alarms with GPS, fall detection, and BS 8484 accredited monitoring. Competes head-to-head with Reliance Protect for NHS, social housing, and public sector contracts.

Others

• Mitie Security: Mitie is a major UK facilities management and security services provider that offers lone worker solutions as part of its integrated security portfolio. Adjacent competitor that bundles lone worker into broader security contracts rather than specializing.

Broad incumbents

• SECOM plc: SECOM is a UK-based security and lone worker services provider offering alarm monitoring, keyholding, and lone worker solutions. Competes with Reliance Protect on monitored alarm services and ARC capabilities across commercial and public sector clients.
• Vodafone (Defensics / Lone Worker): Vodafone offers lone worker and lone worker safety solutions as part of its broader enterprise mobility and IoT portfolio in the UK. Competes on connectivity and bundling rather than dedicated lone worker specialization.
• BT (British Telecom Lone Worker Solutions): BT offers lone worker safety services as part of its enterprise communications portfolio in the UK. Competes broadly in the same procurement environments but lacks Reliance Protect's specialist positioning and accredited ARC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Customer concentration

• LinkedInlinkedin.com/company/reliance-protect

Compliance18 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reliance Protect