Human Services Management Corporation

What Human Services Management Corporation does

Human Services Management Corporation (HSMC), founded in 1990 and headquartered in Milford, Massachusetts, is a privately held shared business services and management consulting organization serving human services agencies across New England. It operates a portfolio of coordinated service modules — Business Operations (accounting, payroll, third-party billing and collections), Human Resources, Information Technology, Quality Assurance, Facility Management, Marketing, and Management Consulting — that allow non-profit and for-profit human services agencies to access enterprise-grade back-office infrastructure without incurring full in-house staffing costs. Specialized sub-brands include YEICS! (Early Intervention third-party billing), Training On Demand (online LMS platform), PERCS (continuing education conferences), and OCEID (cultural equity, inclusion, and diversity consulting).

HSMC's technology foundation rests on several proprietary or licensed enterprise systems: an HRB-based Human Resource Information System, the YEICS! specialized EI billing and collections platform with embedded regulatory knowledge, the Training On Demand Learning Management System supporting client-branded e-learning portals and automated competency testing, and the Kaleidoscope employee access portal. Continuing education delivery is accredited by BACB (Type 2 ACE Provider), ASHA, and AOTA, conferring regulated authority to issue continuing education credits across behavior analysis, speech-language pathology, audiology, and occupational therapy.

Revenue is generated through recurring shared-services fees, project-based professional consulting engagements, and continuing education programming. Customers include Dimock Community Center, Beacon Services (Massachusetts and Connecticut), Criterion Child Enrichment, Evergreen Center, and the University of Massachusetts Medical Center Early Intervention Program — primarily mid-sized non-profit human services agencies. The organization is led by founder Robert F. Littleton and operates with 501-1,000 employees. Marketing and sales motion is sales-led and direct, leveraging the company website, Facebook presence, and bottom-of-funnel contact form inquiries.

Name

Human Services Management Corporation

Legal name

Human Services Management Corporation

Website

https://hsmc.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Human Services Management Corporation (HSMC) provides shared business services and management consulting — including accounting, payroll, billing, HR, IT, and continuing education — to non-profit and for-profit human services agencies across New England.

Ownership category

akta.pro rank

Product category

Human Services Management Consulting

NAICS

Human Resources Consulting Services (541612), Management Consulting Services (54161), Administrative Management and General Management Consulting Services (541611)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

HR Technology (HRIS/HCM) Advisory & Implementation (BPAHAGAG)

akta.pro secondary industries

HRIS/HCM Managed Services & Support (BPAEAGAF), Onboarding, Offboarding & Employee Lifecycle Administration (BPACAHAL)

Keywords

• Human services consulting
• Shared business services
• Back-office management
• Billing and collections
• Continuing education training

Headquarters

HQ city

Milford

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Shared Business Services: HSMC provides shared business and consulting services to human services agencies including accounting, payroll, third-party billing and collections, human resources, marketing, facility development, quality assurance, and cultural equity services. Revenue is generated through service fees for these shared services.
2. Continuing Education Services: Provides online and live continuing education through Training On Demand (TOD), PERCS (Professional Education Resources and Conference Services), and CEU accreditations. Services include conference planning, training events, and CE approvals.
3. Management Consulting: Offers strategic planning, new market development, productivity management, and bond/commercial financing services to human services agencies.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Human Services Management Corporation provides shared business and management consulting services to growing non-profit and proprietary human services agencies. Core offerings include accounting, payroll, third-party billing and collections (including the specialized YEICS! Early Intervention billing service), human resources, marketing, facility management, IT services, quality assurance, continuing education delivered through PERCS and Training On Demand (TOD), and cultural equity consulting through OCEID. Services are packaged as customized combinations so agencies can access enterprise-level business systems without retainer fees or full-time hires.

Product overview

Human Services Management Corporation (HSMC) provides shared business and management consulting services to human services agencies, offering a portfolio of integrated service modules. The core offerings include Business Operations (accounting, payroll, billing), YEICS! (specialized Early Intervention billing), and various professional divisions including PERCS (conference planning and CE accreditations), Training On Demand (online learning platform with LMS), Marketing, Human Resources, Management Consultation, Information Technology Services, Quality Assurance, Facility Management, and OCEID (cultural equity and diversity practice). These services are delivered as a coordinated suite enabling agencies to access technology and business support beyond their independent capacity.

Differentiator

Problem solved

Functional benefit

Brands

• PERCS: Professional Education Resources and Conference Services - the Continuing Education Division of HSMC providing conference planning services and continuing education accreditations.
• YEICS!
• TOD
• OCEID

Products and services

• Business Operations Shared back-office services for human services agencies, including accounts receivable and payable, payroll processing, management information systems, cash management, budget development, financial statements, and third-party reimbursement, billing and collection services.
• YEICS! (Your Early Intervention Collection Services) Specialized third-party billing department for Early Intervention and Specialty Provider billing and collections, staffed by experienced professionals with specialized data entry, knowledge of EI regulations, and strong internal controls.
• Continuing Education Continuing education services including planning and organizing training events, securing venues, designing promotional materials, monitoring registrations, assisting with CEU applications, and online training development and hosting.
• PERCS (Professional Education Resources and Conference Services) Continuing Education Division providing conference planning services including content development, graphic design, marketing, on-site coordination, and post-event evaluation, plus delegated CE accreditations and approvals from BACB, ASHA, and AOTA.
• Training On Demand (TOD) Online training website portal providing on-demand learning with client branded e-learning websites, front-end development and design, streamed video content hosting, Learning Management System, automated competency testing, e-learning module development, and video production services.
• Marketing Marketing services including cost-effective growth strategies, consumer-directed referrals, database mining, direct mail campaigns, brochure and collateral development, advertising creative and placement, event planning, and public relations for human services agencies.
• Human Resources HR services including recruitment planning, compensation surveys and studies, benefit planning, evaluation and administration, retirement and pension planning, workers' compensation insurance claims management, staff motivation programs, and HRIS consultation.
• Management Consultation Management consulting including strategic planning, new market development, productivity management, and bond/commercial financing assistance.
• Information Technology Services IT services including systems design and consultation, network installation and service, internet and firewall solutions, email installation and service, and desktop installation and service.
• Quality Assurance Quality assurance services including performance management programs, consumer satisfaction survey development and analysis, licensing/certification support, regulatory requirements research, operations manual development, funding proposal preparation, organizational behavior management consulting, internal performance auditing, and corporate start-up services.
• Facility Management Facility management services including site acquisition and development, facility financing, and maintenance programs.
• OCEID (Office of Cultural Equity, Inclusion, and Diversity Practice) Cultural equity, inclusion, and diversity consulting practice with assessments, strategic advising, executive coaching, keynote speaking, capacity building, and the CEID Framework and Logic Model for continuous improvement.

Quantifiable outcome

• Efficient use of shared services leading to cost savings

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Beacon Services of MassachusettscoreOthersClient receiving shared business and consulting services from HSMC, including accounting, payroll, human resources, and management support.
• Beacon Services of ConnecticutcoreOthersClient receiving shared business and consulting services from HSMC for human services operations in Connecticut.
• Criterion Child EnrichmentcoreOthersClient receiving shared business and consulting services for child enrichment programs.
• Dimock Community Center – Early Intervention ProgramcoreOthersClient receiving shared business services for early intervention services at Dimock Community Center.
• Evergreen CentercoreOthersClient receiving shared business services for specialty autism services.
• University of Massachusetts Medical Center Early Intervention ProgramcoreOthersClient receiving shared business services for university medical center early intervention program.
• Behavior Analyst Certification Board (BACB)coreStrategic or Co-development PartnerHSMC is an Approved Type 2 Authorized Continuing Education (ACE) Provider. BACB approves course content for behavior analyst continuing education credits.
• American Speech-Language-Hearing Association (ASHA)coreStrategic or Co-development PartnerHSMC is approved by ASHA's Continuing Education Board to provide continuing education activities in speech-language pathology and audiology.
• American Occupational Therapy Association (AOTA)coreStrategic or Co-development PartnerHSMC is approved by AOTA to assign CEUs to continuing education activities that meet established parameters.
• PERCS Info (web.percs.info)minorOthersOnline training information and schedule portal for Professional Education Resources and Conference Services.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• BDO USA: BDO is a global accounting and consulting network with a dedicated non-profit practice providing audit, tax, and advisory services. Comparable as a broad incumbent competing with HSMC's accounting, HR, and management consulting offerings for mid-sized non-profits.
• Wipfli: Wipfli is a top-25 U.S. accounting and advisory firm with a dedicated non-profit practice providing outsourced accounting, HR, and technology services. Comparable as a broad incumbent offering the same shared back-office service model HSMC sells to growing agencies.
• CliftonLarsonAllen (CLA): CLA is a top-10 U.S. accounting and advisory firm with a significant non-profit and human services practice. Comparable as a broad incumbent offering outsourced accounting, HR consulting, and technology advisory for non-profits, competing for similar client profiles to HSMC.
• Huron Consulting Group: Huron is a large management consulting firm serving healthcare, education, and non-profit clients with strategy, operations, and technology consulting. Comparable as a broad incumbent that overlaps HSMC's management consulting and IT services offerings, but at much larger scale and broader portfolio.

Direct peers

• Relias: Relias provides online training, LMS, and compliance content specifically for behavioral health, intellectual/developmental disabilities, and human services providers. Directly comparable to HSMC's Training On Demand (TOD) division and its BACB/ASHA/AOTA-accredited continuing education business.
• Your Part-Time Controller (YPTC): YPTC provides outsourced accounting and financial management services to non-profits. Highly comparable to HSMC's Business Operations service line and its positioning as a cost-effective alternative to hiring full-time finance staff.
• CohnReznick: CohnReznick provides accounting, tax, and advisory services with a dedicated non-profit and human services practice. Comparable to HSMC's combined consulting, accounting, and HR advisory offering for human services agencies.
• Tate & Tryon: Tate & Tryon provides outsourced accounting, financial management, and consulting services exclusively to non-profit organizations. Directly comparable to HSMC's Business Operations and shared back-office service for non-profit human services agencies.
• OPEN MINDS: OPEN MINDS is a management consulting and technology firm serving behavioral health and human services organizations. Closely comparable to HSMC's Management Consultation and Quality Assurance service lines, with a similar vertical focus on executive support for growing agencies.

Regional players

• BerryDunn: BerryDunn is a New England-based accounting and consulting firm with a strong human services and behavioral health practice. Comparable as a regional competitor overlapping HSMC's geographic footprint and client base, with similar sized human services engagements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/HumanServicesManagementCorporation
• LinkedInlinkedin.com/company/humanservicesmanagementcorp

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human Services Management Corporation