Quality First Management Solutions

What Quality First Management Solutions does

Quality First Management Solutions (QFMS) is a privately held, founder-owned SaaS company headquartered in Winter Park, Florida that sells the PolicyPLUS™ compliance and policy management platform to U.S. Federally Qualified Health Centers (FQHCs), FQHC Look-Alikes (LALs), and select broader healthcare organizations. Founded in July 2009 by Randal F. Chitty to address document and credentialing management needs in the FQHC market, QFMS operates as a small organization of 1-10 employees and sells exclusively in the United States through direct enterprise sales with dedicated account managers assigned to each client.

The PolicyPLUS™ platform is a modular web-based SaaS application built around HRSA's Compliance Manual and Site Visit Protocol, comprising four integrated modules: Total330 Continuous Compliance (with embedded HRSA-trained expert coaches and a "Consultant in Your Pocket" messaging feature), Document Management (with regulatory tagging against Joint Commission, AAAHC, FTCA, NCQA, and PCMH standards and an electronic employee training/testing tool), Credentialing Management (workflow, expiration alerts, employee self-tracking, and document upload), and Quality Management (customizable KPIs, workplans, and stoplight reports). PolicyAssist™, a library of hundreds of pre-built healthcare policies, procedures, protocols, templates, and forms crosswalked to multiple regulatory frameworks, is included free with PolicyPLUS subscriptions. Aileron Consulting, LLC provides the underlying software design, support, and maintenance.

QFMS generates revenue primarily through recurring subscriptions to PolicyPLUS, with no publicly disclosed pricing. The go-to-market combines software sales with the consulting services of sister company Quality First Healthcare Consulting, Inc. (QFHC, founded 2001 by Candace Chitty), which provides HRSA compliance, NCQA accreditation, PCMH, clinical, finance, governance, and revenue cycle consulting to hospitals, FQHCs, LALs, physician offices, and health plans. Following founder Randal Chitty's passing in 2022, Candace Chitty served as President & CEO until 2024, when Bonni Van, RN, MBA, PCMH CCE was appointed President & CEO and Candace Chitty transitioned to a Strategic Advisor role.

Name

Quality First Management Solutions

Legal name

Quality First Management Solutions, Inc.

Website

https://qfms.org

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Quality First Management Solutions sells the PolicyPLUS™ SaaS platform to U.S. Federally Qualified Health Centers, Look-Alikes, and other healthcare organizations for HRSA compliance, document, credentialing, and quality management.

Ownership category

akta.pro rank

Product category

Healthcare Compliance Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Quality Management Systems (QMS) & GxP Documentation (HLAGAKAD)

akta.pro secondary industry

Clinical Quality Assurance (GCP QA, TMF/QMS oversight) (HLAGAKAI)

Keywords

• Healthcare compliance software
• Policy management solutions
• Credentialing management
• HRSA site visit compliance
• Quality management software

Headquarters

HQ city

Waldo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Software Subscription (PolicyPLUS): PolicyPLUS is offered as a subscription-based online database for storing, managing, updating, and archiving all Site Visit Protocol evidence, documents, credentials, and QI/QM. PolicyAssist is included free with subscription to PolicyPLUS Continuous Compliance or Document Management Module. Clients receive account management support as part of the service.

Go-to-market motion1 record

Distribution channels1 record

Core offering

Quality First Management Solutions (QFMS) sells PolicyPLUS™, a modular online healthcare compliance SaaS platform for Federally Qualified Health Centers (FQHCs), Look-Alikes (LALs), and other healthcare organizations. The platform stores, manages, updates, and archives Site Visit Protocol (SVP) evidence, policies, documents, credentials, and QI/QM data through four modules: Total330 Continuous Compliance, Document Management, Credentialing Management, and Quality Management. The PolicyAssist™ library of pre-built healthcare policies and templates is included free with subscription, and expert coaches provide HRSA compliance and OSV preparation support.

Product overview

Quality First Management Solutions offers PolicyPLUS™ as its primary modular online compliance software platform for Federally Qualified Health Centers (FQHCs), Look-Alikes (LALs), and healthcare organizations. The platform consists of four integrated modules: Total330 Continuous Compliance Module for ongoing HRSA Site Visit Protocol readiness with expert coaching; Document Management Module for policies, procedures, and employee training; Credentialing Management Module for tracking provider credentials and privileging; and Quality Management Module for KPI tracking and stoplight reporting. PolicyAssist™, a library of hundreds of pre-built healthcare policies and templates cross-referenced to regulatory standards, is included free with PolicyPLUS subscriptions. The company also provides complementary consulting services through its sister company, Quality First Healthcare Consulting (QFHC).

Differentiator

Problem solved

Functional benefit

Brands

• PolicyPLUS™: Online compliance software solution for FQHCs, LALs, and healthcare organizations providing continuous compliance management, document management, employee training, credentialing management, and quality management. Features four modules: Total330 Continuous Compliance, Document Management, Credentialing Management, and Quality Management.
• PolicyAssist™
• Total330™

Products and services

• PolicyPLUS™ Modular online healthcare compliance and policy management SaaS platform for FQHCs, LALs, and healthcare organizations providing one convenient online database for storing, managing, updating, and archiving Site Visit Protocol (SVP) evidence, documents, credentials, and QI/QM data; accessible anywhere with internet access.
• PolicyAssist™ Collection of hundreds of healthcare policies, procedures, protocols, templates, job descriptions, and forms regularly reviewed and revised to meet compliance requirements; crosswalked to HRSA, Medicaid, Medicare, NCQA, FTCA, Joint Commission, and other regulatory standards; included free with PolicyPLUS Continuous Compliance or Document Management subscription.
• Healthcare Compliance Consulting Services Expert consulting services for Hospitals, FQHCs, LALs, Physician Offices, and Health Plans covering policy and procedure creation/management, staff training, compliance issue identification, and expertise in clinical, finance, governance, accounting, revenue cycle, HRSA compliance, quality and risk management, and NCQA accreditation; provided by sister company Quality First Healthcare Consulting, Inc. (QFHC).

Quantifiable outcome

• Customer testimonial: Grace Community Health successfully prepared for OSV and met all 19 program requirements using PolicyPLUS document management
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Aileron Consulting, LLCcoreTechnology or IntegrationAileron Consulting, LLC, based in Arlington, VA, provides software design, support, and maintenance for PolicyPLUS. Led by CEO Senthil Ramiah, they are a Management and Technology consulting firm with extensive experience in Healthcare applications including EHR, Medicaid systems, Disease Management, Case Management, Utilization Management, Behavioral Health, OSHA, and HL7. Senthil holds a Master's degree in Computer Science from the University of Pennsylvania.
• Quality First Healthcare Consulting, Inc. (QFHC)coreStrategic or Co-development PartnerQFHC is a sister company to QFMS that provides expert consulting services to Hospitals, FQHCs, LALs, Physician Offices, Health Plans, and more since 2001. QFHC consultants provide services including creating consistent, effective policies and procedures; managing policy and procedure documents; training staff on policy and procedure implementation; and identifying issues with policy and procedure compliance. QFHC team has expertise in clinical, finance, governance, accounting, revenue cycle management, HRSA compliance, quality and risk management, NCQA accreditation, and Interim Services.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• MedTrainer: MedTrainer is a healthcare compliance and learning management platform serving ambulatory providers, FQHCs, and health centers with policy, credentialing, and training modules — closely overlapping QFMS's four-module structure and target buyer persona.
• HealthCare Compliance Network (HCCN): HCCN provides compliance, credentialing, and policy management tools targeted specifically at federally qualified health centers and community health centers, putting it in direct competition with QFMS in the same niche buyer segment.
• Compliatric: Compliatric provides online healthcare compliance, policy management, and training software specifically built for federally qualified health centers (FQHCs), making it the most direct head-to-head competitor to QFMS in the FQHC/LAL vertical.

Emerging players

• ProviderTrust: ProviderTrust offers healthcare compliance solutions including credentialing, exclusion monitoring, and policy workflows. It overlaps with QFMS's credentialing management and compliance modules while bringing a more tech-forward, API-driven approach.

Broad incumbents

• NAVEX Global: NAVEX Global is a large, well-capitalized provider of ethics, compliance, and risk management software used by healthcare organizations among many other industries. It overlaps with QFMS's compliance tracking and policy management capabilities but is a much broader and more enterprise-focused player.
• PowerDMS: PowerDMS is an established policy, compliance, and training management platform used across public safety, healthcare, and other regulated industries. It competes with PolicyPLUS's document and policy management modules but serves a much broader market beyond FQHCs.
• Symplr: Symplr offers healthcare-specific governance, risk, compliance, and credentialing software used by health systems and provider organizations. Its credentialing management and compliance modules overlap directly with QFMS's Credentialing and Total330 modules, though Symplr targets larger enterprise customers.
• RLDatix: RLDatix provides healthcare workforce, compliance, and risk management solutions, including credentialing and policy management modules that overlap with QFMS. It serves a wide range of healthcare organizations and brings significantly greater scale and capital.
• PolicyTech (Diligent): PolicyTech, part of Diligent, is an established policy and compliance management platform used by hospitals and healthcare systems. Its document, policy, and attestation workflows compete with PolicyPLUS's document management module at the enterprise end of the market.

Others

• Aileron Consulting: Aileron Consulting is the named technology partner providing software design, support, and maintenance for PolicyPLUS. It is comparable not as a competitor but as an enabling partner with deep familiarity with healthcare applications, EHR, and Medicaid systems.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Quality-First-Management-Solutions-Inc-205609422815870

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality First Management Solutions