Emmaüs Habitat

What Emmaüs Habitat does

Emmaüs Habitat is a French social housing operator (Entreprise Sociale pour l'Habitat, organized as a Société Anonyme d'HLM) founded in 1954 at the initiative of Abbé Pierre. The company manages approximately 15,000 social housing units across all eight departments of the Île-de-France region, organized within two territorial directions (including a Nord-Ouest territorial directorate). Its portfolio spans four regulated housing categories — PLAI (very low income), PLUS (standard social), PLS (intermediate), and PLI (higher intermediate) — with rents set under government ceilings and tenant assignments processed through CALEOL commissions involving state préfectoral, municipal, and Action Logement reservation holders. The company is a member of the broader Emmaüs solidarity movement and, since January 2019, of the Groupe Coopératif Décentralisé Habitat Réuni cooperative federation.

The company's core digital product is the Emma+ tenant extranet, which enables online rent payment (credit card and SEPA direct debit via La Banque Postale), claim filing and tracking, insurance attestation submission, and direct communication with property managers and social workers. Supporting technology and service modules include the Tiko connected-radiator control system (up to 35% energy savings, €1 per unit funded by Emmaüs Habitat), the Klaro financial-aid eligibility platform (covering 1,200+ programs), the SchoolMouv e-learning platform for tenant families (453+ active subscriptions), the CALEOL attribution workflow, and an internal Social Occupancy Observatory built on OPS survey data. Specialized service lines include housing adaptation for tenants over 70 or with 50%+ disability recognition (in partnership with Adaptia), vertical mobility assistance through the Plus Sans Ascenseur program, and CHRS accommodations operated jointly with ATD Quart Monde and GFF Solidaire.

Emmaüs Habitat operates as a private, regulated social housing company with no public ticker. Its revenue is structurally recurring rental income supplemented by charges and ancillary service fees; the company is led by Director General Serge Contat, Director of Social Cohesion and Solidarity Delphine Depaix, and Territorial Director Nord-Ouest Michaël Cassilde, with a workforce of approximately 500 employees. Distribution is regional and field-based via territorial directions, residence guardians, and the digital extranet, with attribution subject to statutory criteria. Strategic priorities evidenced in 2024-2025 include energy rehabilitation of aging stock, expansion of social-cohesion programs (solidarity grocery stores, third-place coworking, circular-economy partnerships), and the 70th-anniversary milestone celebrated in 2024.

Name

Emmaüs Habitat

Legal name

Emmaüs Habitat, SA HLM

Website

https://emmaus-habitat.fr

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

101–250 employees

Short description

Emmaüs Habitat is a French social housing operator (ESH/SA HLM), founded in 1954, managing approximately 15,000 regulated rental units across the Île-de-France region for low- and middle-income households, vulnerable populations, and elderly or disabled tenants under the Emmaüs solidarity mission.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Community Housing Services (62422), Other Community Housing Services (624229), Other Residential Care Facilities (62399)

SIC

Services-To Dwellings & Other Buildings (7340), Real Estate Agents & Managers (For Others) (6531), Services-Social Services (8300)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industry

Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Social housing
• Affordable rental
• Housing management
• Tenant services
• Property rental

Headquarters

HQ city

Clichy

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Social Housing Rental Income: Rental revenue from approximately 15,000 social housing units across Île-de-France. Rents are regulated according to government-set ceilings based on financing type (PLAI for very low income, PLUS standard social, PLS intermediate, PLI higher intermediate). Tenants may receive APL (Aide Personnalisée au Logement) housing assistance from CAF.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Emmaüs Habitat is a French social housing provider (Entreprise Sociale pour l'Habitat) that manages approximately 15,000 social housing units across the eight departments of Île-de-France. Units are classified into PLAI (very low-income), PLUS (standard social), PLS (intermediate), and PLI (higher intermediate) categories with rents regulated by government-set ceilings. The company also delivers tenant support services through the Emma+ digital extranet, energy-efficiency programs (Tiko), financial aid access (Klaro), educational support (SchoolMouv), and housing adaptation works for elderly and disabled residents.

Product overview

Emmaüs Habitat is a social housing provider (Entreprise Sociale pour l'Habitat, ESH) managing approximately 15,000 social housing units across Île-de-France. Its core offering is social housing across four categories: PLAI (very low-income), PLUS (standard social), PLS (intermediate), and PLI (higher intermediate). The primary digital product is Emma+ (Espace Locataire), a tenant-facing portal enabling online rent payment, complaint management, maintenance requests, and insurance submissions. Supporting services include Tiko (connected radiator control for energy savings), Klaro (financial aid eligibility assessment), SchoolMouv (online tutoring for tenant families), the CALEOL housing attribution commission system, a Social Occupancy Observatory, the CUBE Logement energy efficiency competition program, and housing adaptation services for elderly/disabled tenants. All services are provided under the Emmaüs movement's social mission values, with a focus on tenant support and social inclusion.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Housing Rental Portfolio Rental of regulated social housing units across Île-de-France organized into four income-based categories: PLAI (very low-income), PLUS (standard social), PLS (intermediate), and PLI (higher intermediate). Available to households meeting French housing authority income ceilings, with rents set under government regulation and tenants potentially receiving APL housing assistance.
• Emma+ Tenant Extranet Online tenant portal enabling tenants of Emmaüs Habitat to pay rent by credit card, manage SEPA direct debits, submit insurance attestations, file and track claims, access residence information, and communicate with property managers, caretakers, and social workers.
• Tiko Connected Radiator Control Smart radiator control module installed on existing electric radiators without replacement, allowing tenants to program and control room temperature remotely via a mobile application and achieve up to 35% annual energy savings on heating costs.
• Klaro Financial Aid Access Self-service digital tool available to tenants to test eligibility for over 1,200 financial assistance programs, with accounts funded by Emmaüs Habitat.
• SchoolMouv Online Tutoring Free online academic support platform offered to tenant families covering primary through secondary school (CP to Terminale) with courses, quizzes, and gamified learning content.
• Housing Adaptation Program Systematic home adaptation works including ergonomic assessment, bathroom and WC accessibility modifications (such as walk-in showers), work planning, satisfaction surveys, and prevention workshops for elderly tenants aged 70+, those receiving APA dependency benefits, or persons with disability rating of 50% or higher.
• CHRS Accommodation (Centre d'Hébergement et de Réinsertion Sociale) Temporary social reintegration housing providing 34 dedicated dwellings for a CHRS facility at ATD Quart Monde Noisy-le-Grand, hosting 50 families (approximately 250 persons) with comprehensive social support aimed at autonomy and sustainable relocation into mainstream social housing.
• Pensions de Famille (Shared Living Facilities) Shared living facilities providing long-term stable housing with integrated social support for residents in fragile situations, operated as part of Emmaüs Habitat's specialized social housing portfolio.

Quantifiable outcome

• Up to 35% annual energy savings for tenants using Tiko smart radiator control system
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• EBS Le Relais Val de Seine – EmmaüscoreStrategic or Co-development Partner · 23 August 2025Solidarity partnership with EBS Le Relais Val de Seine, an actor in circular economy serving social integration. Collaboration supports Emmaüs movement values through economic inclusion initiatives.
• EBS Le Relais Val de SeinesupportingStrategic or Co-development Partner · 1 May 2025Solidarity partnership with EBS Le Relais Val de Seine – Emmaüs, an actor in circular economy serving insertion and social integration purposes, operational since May 2025.
• Altima Assurances (MAIF subsidiary)supportingGTM or Marketing Partner · 11 April 2025Partnership offering tenants access to multi-risk home insurance (assurance multirisque habitation) specifically designed for social housing tenants at controlled pricing. Altima is 100% subsidiary of MAIF insurance group.
• ATD Quart MondecoreStrategic or Co-development Partner · 5 December 2024Partnership for the Centre de Promotion Familiale at Noisy-le-Grand, a CHRS (Centre d'Hébergement et de Réinsertion Sociale) hosting 50 families (250 persons) in 34 Emmaüs Habitat units. Families receive comprehensive social support including actions for parents, adolescents, and children, aimed at achieving autonomy and sustainable social housing relocation. GFF Solidaire joined as managing partner in December 2024.
• AdaptiasupportingStrategic or Co-development Partner · 6 November 2024Partnership renewal for housing accessibility solutions. Adaptia provides expertise in adapting homes for elderly and mobility-impaired tenants, supporting Emmaüs Habitat's commitment to maintaining residents' independence.
• CDC HabitatcoreStrategic or Co-development Partner · 26 September 2024Partnership strengthening with CDC Habitat including provision of educational game on waste sorting for tenant and child awareness. Collaboration reflects shared solidarity and environmental commitment values.
• Collectif Plus Sans AscenseursupportingStrategic or Co-development Partner · 26 September 2024Continuation of partnership (signed 2019) providing vertical mobility assistance for elderly and mobility-reduced residents when elevators are unavailable or broken. Supports fragile tenants' daily mobility.
• SchoolMouvsupportingGTM or Marketing Partner · 22 April 2024Online academic support partnership providing Emmaüs Habitat tenants free access to SchoolMouv e-learning platform offering courses and quizzes for primary through secondary school students (CP to terminale). Over 450 active subscriptions.
• Espoirs JeunessupportingStrategic or Co-development Partner · 11 April 2024Partnership with Espoirs Jeunes association for development of solidarity grocery store (épicerie solidaire) and third-place coworking space within the Floréal residence at Le Blanc-Mesnil. Planned as convivial, solidarity-based spaces open to the neighborhood.
• TikosupportingTechnology or Integration · 22 January 2023Energy efficiency technology partnership deploying Tiko connected radiator control modules. Enables tenants to remotely control electric heating and achieve up to 35% annual energy savings. Emmaüs Habitat covers the €1 per unit installation cost.
• KlarosupportingGTM or Marketing Partner · 22 January 2022Financial aid access tool partnership providing tenants free access to Klaro platform for discovering eligibility to over 1,200 financial assistance programs. Emmaüs Habitat has funded free tenant accounts for several years.
• Habitat RéunicoreStrategic or Co-development Partner · 1 January 2019Membership in the Groupe Coopératif Décentralisé Habitat Réuni since January 1, 2019, following adhesion request in June 2018. Provides network affiliation and cooperative housing group benefits.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• CDC Habitat: CDC Habitat is the largest French social housing operator, part of the Caisse des Dépôts group, managing over 540,000 units nationwide. It is a strategic partner of Emmaüs Habitat and a clear comparable on the same regulated HLM business model with broader geographic reach.
• Immobilière 3F: Immobilière 3F is one of the largest ESH operators in France with ~300,000 units, part of the Action Logement network. It competes directly with Emmaüs Habitat for CALEOL allocations and uses a similar regulated rental model with tenant support services.
• ICF Habitat: ICF Habitat is a major ESH operator (SNCF group subsidiary) managing over 100,000 units across France. It is comparable as a national regulated social housing peer with similar financing and zoning regulatory exposure.
• Vilogia: Vilogia is a major French ESH operator with over 80,000 units, principally in northern France (Hauts-de-France, Île-de-France, Grand Est). Comparable on ESH model and energy retrofit strategies relevant to older housing stock.

Direct peers

• Paris Habitat: Paris Habitat is the public social housing OPH operator of the City of Paris, managing over 230,000 units. As a fellow Île-de-France social housing provider, it is the most direct geographic and operational comparable, sharing the same CALEOL and DALO regulatory framework.
• Seqens (Action Logement): Seqens is a major Île-de-France social housing operator (~95,000 units) within the Action Logement group. It competes for the same CALEOL allocations in Paris region and operates under identical ESH regulatory and rental frameworks as Emmaüs Habitat.
• France Habitation: France Habitation is an ESH operator in Île-de-France managing approximately 130,000 units. As a direct peer with overlapping territory and similar PLAI/PLUS/PLS rental categories, it is highly comparable to Emmaüs Habitat's operating model.
• Valophis (Groupe Arcade): Valophis is an ESH cooperative social housing operator in Île-de-France managing approximately 80,000 units. Like Emmaüs Habitat it is a regulated HLM provider with a similar cooperative/mission-driven structure.

Others

• Habitat Réuni: Habitat Réuni is the cooperative parent group of which Emmaüs Habitat is a member since 2019. Comparable as a federation/cooperative entity with overlapping ESH members providing shared procurement, treasury, and advocacy services to its constituent bailleurs.

Regional players

• Erigère: Erigère is a French social housing operator focused primarily on Île-de-France, with a similar mid-sized portfolio and ESH status. It is comparable as a regional peer competing for the same CALEOL-managed tenant allocations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCfC5tIA5FyPxdKR3da_4EJQ
• LinkedInlinkedin.com/company/emma%C3%BCs-habitat
• Instagraminstagram.com/emmaus_habitat

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emmaüs Habitat