Citizens Mutual Telephone

What Citizens Mutual Telephone does

Citizens Mutual Telephone is a member-owned telecommunications cooperative headquartered in Bloomfield, Iowa, that delivers fiber-to-the-home internet, landline telephone, video, and managed home Wi-Fi services to residential and business members across rural southern Iowa. The cooperative traces its origins to the early 1900s when a group of local farmers pooled demand to obtain telephone service, and it has now served the region for over 100 years, with 35+ years of fiber optic deployment experience and 150+ years of combined staff experience. Its current fiber footprint covers rural Davis County, with active expansion into rural Wapello County supported by the CrowdFiber demand-aggregation platform, which has accumulated 2,713 registered supporters.

The core technical platform is a 100% fiber optic network in which each member premises is served by a dedicated optical strand, supporting symmetric speeds across four tiers: 100x100 Mbps at $70/month, 500x500 Mbps at $80/month, 1 Gig at $90/month, and 2 Gig at $150/month. The 2 Gig tier is explicitly positioned for small-to-large businesses and power users. Fiber drops to member premises are installed at no charge as part of cooperative membership. Adjacent services include residential and business landline voice ($30/month with Caller ID, Call Forwarding, Voicemail), a 300+ channel video service ($129/month), and Managed Home Wi-Fi ($10/month add-on). The cooperative holds 'Connected Certified Community' recognition from the State of Iowa and 'Gig-Certified' and 'Smart Rural Community' designations from NTCA - The Rural Broadband Association.

The business model is a subscription-based, member-owned cooperative. Revenue is generated primarily through recurring monthly fiber, voice, and video subscriptions, augmented by the managed Wi-Fi add-on. As a cooperative, Citizens Mutual does not have outside shareholders; profits are returned to members over time in the form of capital credits, with over $2 million distributed across the prior five years. Distribution and customer acquisition are handled entirely in-house and through community-driven channels - including a CrowdFiber-powered registration portal, a Facebook community group ('Citizens Mutual Fiber Expansion'), local 'Advocates' who spread word-of-mouth, and direct phone/email outreach - rather than through resellers or third-party retail channels.

Name

Citizens Mutual Telephone

Legal name

Citizens Mutual

Website

https://mycmtech.com

Company type

Private

Founded year

1900

Operating status

Operating

Headcount range

11–50 employees

Short description

Citizens Mutual Telephone is a member-owned Iowa telecommunications cooperative delivering fiber-to-the-home internet, landline phone, video, and managed Wi-Fi services to residential and business members across rural Davis County and expanding into Wapello County.

Ownership category

akta.pro rank

Product category

Rural Broadband Internet Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC)

akta.pro secondary industries

Rural Broadband & Cooperative Fiber Operators (HDAIACAG), Rural & Regional ISPs (HDAIADAI)

Keywords

• Fiber internet services
• Rural broadband
• Telephone services
• Video services
• Telecommunications cooperative

Headquarters

HQ city

Bloomfield

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Supply Chain, Technology or R&D

Revenue model

1. Residential Fiber Internet subscriptions: Recurring monthly subscriptions for symmetric fiber internet tiers: 100x100 Mbps ($70), 500x500 Mbps ($80), and 1 Gig ($90). No data caps, unlimited devices on higher tiers.
2. Business / premium fiber service: 2 Gig Fiber Internet at $150/month for small to large businesses and power users.
3. Managed Home Wi-Fi service: $10/month managed router/ Wi-Fi service bundled with fiber internet, providing premium equipment, support, and troubleshooting.
4. Telephone service: Residential and business landline phone service at $30/month, with call features such as Caller ID, Call Forwarding, and Voicemail.
5. Video / TV service: Video/TV service at $129/month with over 300 channels.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Citizens Mutual Telephone is a member-owned telecommunications cooperative selling fiber optic internet (100 Mbps, 500 Mbps, 1 Gig, and 2 Gig symmetric tiers), landline telephone service, and a 300+ channel video service to residential and business members in rural southern Iowa. All fiber internet tiers carry no data caps, and the fiber drop to member premises is installed at no charge. A managed home Wi-Fi add-on provides premium router equipment with support and troubleshooting.

Product overview

Citizens Mutual Telephone operates a 100% fiber-to-the-home network as a single integrated broadband service portfolio for residential and business members in rural southern Iowa, supplemented by add-on modules for voice, video, and managed home networking. The core offering is the Citizens Mutual Fiber Internet service, delivered in four symmetric speed tiers (100x100 Mbps, 500x500 Mbps, 1 Gig, and 2 Gig) that share the same fiber drop and ONT infrastructure; the 2 Gig tier is positioned for small-to-large businesses. Built around that core are three add-on services: Managed Home (a premium wireless router plus support/troubleshooting module), Telephone Service (residential and business voice with features such as Caller ID, Call Forwarding, and Voicemail), and Video Service (a 300+ channel lineup for sports, news, kids, and lifestyle content). Fiber drops to the member premises are installed at no charge as part of the cooperative membership.

Differentiator

Problem solved

Functional benefit

Brands

• Citizens Mutual Fiber: Fiber optic internet service brand operated by the cooperative, covering 1 Gig, 2 Gig, 500x500 Mbps, and 100x100 Mbps tiers.

Products and services

• 1 Gig Fiber Internet Symmetric 1 Gbps fiber internet subscription at $90.00/month for residential members with high-bandwidth needs such as 4K streaming, online gaming, and smart-home support, with unlimited connected devices and no data caps.
• 500 x 500 Mbps Fiber Internet Symmetric 500 Mbps fiber internet subscription at $80.00/month for residential members needing HD streaming, online gaming, and support for 8-12 devices.
• 100 x 100 Mbps Fiber Internet Symmetric 100 Mbps fiber internet subscription at $70.00/month for residential members with 3-5 devices doing email, web browsing, and standard streaming.
• 2 Gig Fiber Internet Symmetric 2 Gbps fiber internet subscription at $150.00/month, marketed as the fastest available connection and targeted at small-to-large businesses and no-nonsense power users.
• Managed Home Add-on managed Wi-Fi service at $10.00/month that supplies a premium wireless router plus ongoing router support and home-network troubleshooting for residential members.
• Telephone Service Residential and business landline voice service at $30.00/month with call features including Caller ID, Call Forwarding, and Voicemail, continuing Citizens Mutual's traditional landline telephone offering.
• Video Service Video/TV subscription at $129.00/month delivering an over-300-channel lineup spanning sports, news, kids' entertainment, and food/lifestyle content.

Quantifiable outcome

• Over $2,000,000 in capital credits returned to members in the past 5 years
• +3 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• CrowdFibercoreTechnology or IntegrationCrowdFiber powers Citizens Mutual's fiber registration and demand-aggregation portal (findmyfiber.mycmtech.com). It provides the website framework for address lookup, supporter registration, and product/pricing display, and Citizens Mutual is featured as a CrowdFiber customer. The portal reports 2,713 registered supporters, 1 service area currently providing service, and 2 areas gathering interest.
• NTCA - The Rural Broadband AssociationcoreStrategic or Co-development PartnerNTCA is the industry association that has recognized Citizens Mutual as 'Gig-Certified' and as a 'Smart Rural Community.' NTCA appears as a partner/affiliated body via recognition/credentialing that supports the cooperative's rural broadband mission and credibility.
• Citizens Mutual Fiber Expansion (Facebook community group)minorGTM or Marketing PartnerA Facebook group used to share construction updates and buildout progress with members and prospects; prospective members can request to join to stay informed on fiber expansion. Functions as a community/marketing channel rather than a commercial partner.

Scale indicators7 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Grand River Mutual Telephone Corporation: Iowa-based rural telephone cooperative providing fiber, voice, and video services across multiple rural counties in southern Iowa. Closely comparable in cooperative ownership, rural Iowa footprint, and full-stack telecom offering.
• Premier Communications: Member-owned Iowa cooperative delivering fiber internet, phone, and video to rural northwest Iowa communities. Comparable in cooperative structure, fiber-led product portfolio, and rural Midwest service territory.
• Wellman Cooperative Telephone Association: Small Iowa telephone cooperative providing fiber, voice, and managed services to rural communities in southeast Iowa. Comparable in scale, cooperative governance, and rural Iowa fiber operating model.
• Cooperative Telephone Company: Iowa-based member-owned cooperative offering fiber and telephone services to rural communities. Comparable in cooperative ownership, product mix, and rural Iowa service area.
• Farmers Mutual Telephone Company: Member-owned rural telephone cooperative in Iowa providing fiber, voice, and related communications services. Comparable in cooperative structure, rural Iowa geography, and fiber deployment focus.
• Horry Telephone Cooperative (HTC): Member-owned cooperative providing fiber-to-the-home internet, video, and voice across rural South Carolina. Comparable in cooperative governance, 100% fiber network architecture, and full-stack residential/business telecom offering for rural communities.

Broad incumbents

• Consolidated Communications: Larger investor-owned telecom providing broadband, voice, and video to rural and mid-sized markets across the Midwest including Iowa. Comparable in rural broadband delivery and product portfolio but at a far greater scale and with a different ownership/governance model.
• Mediacom Communications: Large U.S. cable broadband provider with significant rural Iowa footprint offering internet, video, and phone. Comparable as a competing rural broadband provider in Citizens Mutual's adjacent geographies, but operating as a much larger investor-owned incumbent.
• Lumen Technologies (CenturyLink): National incumbent telecom providing wireline voice, broadband, and fiber services across Iowa and broader Midwest. Comparable as a legacy rural telecom competitor, but operating at national scale and pursuing fiber overbuilds that could reach Citizens Mutual's territory.

Others

• NTCA - The Rural Broadband Association: Industry association representing rural telcos and cooperatives; not a direct competitor, but the body that has formally recognized Citizens Mutual as Gig-Certified and a Smart Rural Community, and that influences federal rural broadband funding and policy that affects the cooperative's competitive context.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/mycmtech
• Xx.com/citizensmutual
• LinkedInlinkedin.com/company/citizens-mutual-telephone-coop

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Mutual Telephone