The Amcare™ Group

What The Amcare™ Group does

Amcare by Convatec is a UK home delivery service provider for NHS patients requiring stoma, continence, and advanced wound care supplies. Founded in 1993 and rebranded in 2024 under parent company Convatec (LSE: CTEC), the company operates through eight strategically located regional care centres across the UK. The service is provided free of charge to eligible NHS patients, with revenue derived indirectly from NHS prescription processing rather than direct patient billing.

The core offering is an integrated prescription management and delivery service that handles GP communications, prescription transfers, and discreet home delivery of medical supplies via a DPD courier partnership. Complementary services include product consultations, complimentary starter kits for new customers, and lifestyle/counselling support delivered by qualified nurses, product specialists, and counsellors. Acquisition is sales-led through phone-based registration (0800 88 50 50) and NHS healthcare professional referrals, with Trustpilot (4.9/5) and customer testimonials serving as top-of-funnel social proof.

The business model is a subscription-style recurring revenue mechanism funded by NHS prescription pathways. Primary customer segments are NHS patients requiring stoma care and continence care (with advanced wound care as a secondary segment), plus NHS healthcare professionals who manage patient referrals. The company operates within a regulated UK healthcare framework, holding CQC registration, ISO 9001 (quality), ISO 27001 (information security), Cyber Essentials Plus, and BHTA membership. No proprietary technology platform, AI/ML capabilities, or APIs are disclosed; the operational model is human-staff-intensive and process-driven. All operations are UK-domestic with no claimed international footprint.

Name

The Amcare™ Group

Legal name

Amcare Group

Website

https://amcaregroup.co.uk

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Amcare by Convatec is a UK home delivery service provider for NHS patients requiring stoma, continence, and advanced wound care supplies, operating across eight regional care centres since 1993.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

SIC

Services-Home Health Care Services (8082), Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)

akta.pro primary industry

Prescription Pickup, Delivery & Refill Coordination (HSABALAC)

Keywords

• Home healthcare services
• Ostomy supplies delivery
• Continence care products
• Wound care supplies
• NHS prescription delivery

Headquarters

HQ city

Sunderland

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. NHS Prescription Processing and Supply Management: Amcare by Convatec provides prescription management and home delivery services for NHS patients requiring stoma, continence, and wound care products. The service is free to eligible NHS patients, with the company processing prescriptions on behalf of the NHS rather than charging patients directly.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Amcare by Convatec manages prescriptions and delivers stoma, continence, and wound care supplies directly to NHS patients' homes across the UK. Operating from eight regional care centres, the service handles GP coordination, prescription processing, and discreet home delivery at no direct cost to eligible patients, supported by qualified nurses, counsellors, and product specialists. The offering is bundled as a subscription-style recurring prescription management service delivered via DPD courier.

Product overview

Amcare by Convatec is a unified service platform providing prescription management and home delivery for stoma care, continence care, and wound care products across the UK. The core offering is an integrated prescription management and delivery service that handles GP communications, prescription processing, and discreet home delivery of medical supplies. This core service is supported by product consultation, lifestyle support, and counselling modules delivered by qualified nurses, product specialists, and counsellors from eight regional care centres. New customers receive a complimentary starter kit with their first prescription.

Differentiator

Problem solved

Functional benefit

Products and services

• Prescription Management and Home Delivery Service Comprehensive prescription management and home delivery service for NHS patients requiring stoma, continence, and wound care supplies. The service handles GP communication, prescription transfer, and discreet delivery to patients' homes via DPD, with a dedicated team of qualified nurses, counsellors, and product specialists.
• Stoma Care Products and Service Wide range of stoma care products available in the UK on prescription, supplied with support from qualified nurses and product specialists for patients who have undergone ostomy surgery.
• Continence Care Products and Service Continence care products and services for patients requiring bladder and bowel management, with expert product consultations, efficient referral processing, and home delivery on NHS prescription.
• Advanced Wound Care Products Advanced wound care products and support services for patients with complex wound care needs, supplied on NHS prescription with prescription management and home delivery.

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• NHScoreStrategic or Co-development PartnerAmcare by Convatec is a trusted NHS provider, supporting NHS patients with stoma, continence and wound care issues. The company manages prescriptions and delivers medical supplies to NHS-eligible patients, serving as an approved channel for NHS prescription fulfillment.
• DPDcoreTechnology or IntegrationDPD is the primary delivery provider for Amcare's home delivery service. The partnership ensures reliable, trackable delivery of medical supplies to patients across the UK, with DPD handling the logistics of same-day dispatch for urgent orders and scheduled recurring deliveries.
• ConvateccoreOEM/ Whitelabel/ Licensing PartnerAmcare is a service brand of Convatec, a global medical products and services company. The Amcare service operates as Convatec's UK-focused home delivery and patient support service for ostomy, continence, and wound care products, leveraging Convatec's product portfolio and brand reputation.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Coloplast: Coloplast is one of the two global leaders in ostomy and continence devices alongside Convatec, with UK operations supplying NHS patients and supporting home delivery channels. Direct competitor at both product and service level.
• Salts Healthcare: Salts is a UK manufacturer and home-delivery supplier of stoma and continence products, with its own direct-to-NHS-patient dispensing service. Competes head-to-head with Amcare on ostomy prescription fulfilment and product range.
• Bullen Healthcare: Bullen Healthcare is a UK family-run home delivery service for stoma, continence, and urology products, serving NHS patients. Competes directly for the same referral channels and patient base as Amcare.
• Respond Healthcare: Respond Healthcare provides NHS-funded home delivery of continence, stoma, and wound care products across the UK. Direct competitor for prescription home delivery and clinician referral share.
• Charter Healthcare: Charter Healthcare is a UK specialist in continence and stoma home delivery services for NHS-funded patients. Comparable value proposition and customer mix to Amcare.
• Fittleworth: Fittleworth is the closest UK-based direct competitor, providing home delivery of stoma, continence, and wound care prescriptions to NHS patients on a Free at Point of Use basis. Mirrors Amcare's core prescription-management-plus-DPD-style delivery model and competes for the same NHS clinician referrals.
• Welland Medical (B. Braun): Welland Medical, part of B. Braun, manufactures and distributes ostomy products in the UK with home delivery capability. Competes with Amcare on product range and NHS relationships.
• Hollister Incorporated: Hollister is a global ostomy and continence care manufacturer with a UK home delivery arm serving NHS patients. Overlaps with Amcare on device supply, prescription handling, and clinician relationships.
• Clinimed Limited: Clinimed is a UK supplier of stoma, continence, and wound care products with associated home delivery and prescription services. Direct competitor across Amcare's three core product categories.
• SecuriCare (Medical): SecuriCare is a sister brand within Convatec Group, also offering home delivery of stoma and continence supplies to NHS patients in the UK. Most comparable in operating model; useful benchmark for Amcare's unit economics and service design.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/amcaregroup

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Amcare™ Group