Connected Services
Connected Services is a Virginia-based, technology-enabled facility services and MRO supply procurement platform serving commercial, retail, hospitality, healthcare, and government property owners through a proprietary cloud platform and a network of 30,000+ credentialed service partners across 50+ trades in the United States.
- Company typePrivate
- Founded1994
- HeadquartersSterling, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Connected Services does
Connected Services is a privately held facility services and supply procurement platform headquartered in Dulles, Virginia. The company delivers technology-enabled janitorial, restaurant cleaning, exterior maintenance, and specialty trade services (HVAC, electrical, plumbing, pest control, fire protection, locksmith) to commercial, retail, multi-family, hospitality, healthcare, and government property owners. It executes through a network of 30,000+ credentialed service partners and 120,000+ technicians, supported by an integrated MRO and Jan-San supply chain that funnels hundreds of millions of dollars in group purchasing spend.
The company's core technology is a proprietary cloud-based asset and service management platform that handles the full lifecycle of facility work — work order creation, scheduling and dispatch, route optimization, CRM, real-time status updates, customized business rules and SLAs, and enterprise accounting integrations. Clients access the platform through self-service portals; vendors use a parallel portal for work intake and completion. The firm processes 1.8M+ annual work orders across 30,000+ client locations and 50+ service trades nationwide, with dedicated account management and 24/7 support.
Revenue is generated through two streams: managed services contracts (multi-year enterprise agreements covering facility service delivery, often quote-based and customized to property portfolio scope) and supply procurement (centralized Jan-San and MRO purchasing with group buying leverage). The go-to-market relies on direct enterprise field sales to multi-site property owners and operators, supplemented by SEO, content marketing, and a vendor recruitment channel that continuously expands the credentialed partner network. The company carries no parent organization, no disclosed external investors, and operates as an independent LLC.
Connected Services firmographics
Firmographics- Name
- Connected Services
- Legal name
- Connected Services LLC
- Website
- https://connectedservices.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Connected Services is a Virginia-based, technology-enabled facility services and MRO supply procurement platform serving commercial, retail, hospitality, healthcare, and government property owners through a proprietary cloud platform and a network of 30,000+ credentialed service partners across 50+ trades in the United States.
- Ownership category
- akta.pro rank
Where Connected Services is headquartered
LocationHeadquarters
- HQ city
- Sterling
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Connected Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Others
Revenue model
- Facility Services Management: Comprehensive facility services including janitorial, restaurant cleaning, exterior maintenance, and specialty trade services delivered through a network of credentialed service partners. Revenue generated through service contracts with commercial, retail, hospitality, healthcare, and government property owners.
- Supply Procurement (Jan-San & MRO): Janitorial and sanitation supplies plus maintenance, repair, and operations procurement through an integrated online platform. Centralized purchasing with group buying power generates cost savings and revenue through supply chain efficiency.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise pricing based on service scope and property portfolio size |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Connected Services product offering
Product offeringCore offering
Connected Services provides technology-enabled facility services, supply procurement, and energy control solutions for commercial, retail, multi-family, hospitality, and healthcare property owners and operators. The company delivers janitorial, restaurant cleaning, exterior maintenance, and specialty trade services through a network of 30,000+ credentialed service partners, managed via its proprietary cloud-based service management platform that integrates work order management, scheduling, dispatch, route optimization, CRM, and an integrated Jan-San and MRO supply chain.
Product overview
Connected Services offers a unified platform-plus-services model centered on its proprietary Cloud-Based Asset & Service Management Platform. The platform integrates work order management, scheduling/dispatch, route optimization, and CRM capabilities to manage the complete lifecycle of facility services and supply chain requirements. Complementary modules include the Jan-San Procurement Solution and MRO Supply Chain Management for Janitorial & Sanitation supplies, plus Energy Control services. The company pairs this technology with four core service offerings: Janitorial Services, Restaurant Cleaning Services, Exterior Maintenance, and Specialty & Trade Services (covering HVAC, electrical, plumbing, pest control, fire safety, and locksmith). Together, these products create a complete ecosystem enabling property owners and operators to manage all building services, supplies, and technology from a single platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Janitorial Services Customized commercial cleaning services for offices, retail, medical, educational, restaurant, and industrial facilities, including nightly janitorial cleaning, restroom sanitation, floor care, window cleaning, and specialty disinfection.
- Restaurant Cleaning Services Customized cleaning and disinfection programs for restaurants and hospitality groups, including kitchen equipment cleaning, floor care, front-of-house services, day porter staffing, and refrigeration support, supporting multi-site operators nationwide.
- Exterior Maintenance Year-round landscape design and maintenance, snow and ice management, tree trimming, irrigation maintenance, grounds and parking lot maintenance, and integrated pest management for commercial properties.
- Specialty & Trade Services General maintenance and skilled trade solutions including HVAC, electrical, plumbing, pest control, fire protection, locksmith, handyman, painting, drywall, carpentry, and ADA compliance retrofitting services delivered by credentialed trade partners.
- Cloud-Based Asset & Service Management Platform Proprietary cloud-based service management platform enabling property management and operations teams to track, manage, and optimize every aspect of property performance, featuring work order management, scheduling, dispatch, route optimization, CRM, and real-time spend analysis.
- Jan-San Procurement Solution Online platform for centralizing and standardizing janitorial and sanitation supply purchasing, providing nationwide distribution with next-day delivery capabilities and group purchasing power for measurable cost savings.
- MRO Supply Chain Management Maintenance, repair, and operations supply chain solution integrated with group purchasing, delivering measurable cost savings through hundreds of millions in purchasing spend for property owners and operators.
Quantifiable outcome
- 30,000+ client locations served
- +6 more outcomes
Companies that use Connected Services
Customer profileNamed customers29 records
Segments6 records
Ideal customer profiles3 records
Connected Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature10 records
Connected Services partnerships and signals
Strategic signalScale indicators10 records
Recent moves5 records
Expansion highlights4 records
Connected Services competitors and assessment
Company assessmentDirect peers
- ABM Industries: Largest publicly traded facility services provider in the U.S. with overlapping janitorial, parking, and integrated facility capabilities serving commercial, healthcare, and hospitality customers. Closest direct competitor to Connected Services' multi-site commercial cleaning platform.
- ISS A/S: Global facility services provider with deep U.S. presence delivering cleaning, workplace, and technical services to multi-site enterprise customers. Competes directly with Connected Services in commercial cleaning and integrated facility management.
- Sodexo: Global facility management and food services company with a large U.S. facility services segment serving corporate, healthcare, and education clients. Comparable multi-service facility model and customer overlap with Connected Services.
- Aramark: Major U.S. provider of food, facilities, and uniform services to enterprise customers across sports, entertainment, healthcare, and business settings. Overlaps with Connected Services in facility cleaning and integrated property services.
- ServiceMaster (Commercial Division): Long-standing commercial cleaning and disaster restoration franchise network serving multi-site businesses. Directly comparable in janitorial and specialty cleaning service delivery models.
Broad incumbents
- CBRE Group: Largest global commercial real estate services firm offering integrated facilities management as part of a broader portfolio including transaction, advisory, and property management services. Competes for the same enterprise facility services RFPs as Connected Services.
- JLL: Global real estate services firm with a substantial integrated facilities management practice serving multi-site commercial and hospitality clients. Larger, broader incumbent competing for the same enterprise property services contracts.
- Cushman & Wakefield: Global commercial real estate services firm with facility management capabilities integrated into its property management and valuation offerings. Comparable target customer base of enterprise commercial property owners.
- Compass Group: Global contract foodservice and support services provider with adjacent facility services capabilities. Competes for enterprise contracts in the same venues (sports, entertainment, healthcare) that Connected Services serves.
Emerging players
- WFF Facility Services: Mid-sized facility services provider focused on janitorial, engineering, and operations support for multi-site commercial and government customers. Smaller-scale direct competitor representing the emerging/mid-market tier of facility services providers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Connected Services social profiles
Digital presenceConnected Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Connected Services leadership team
Management profileNumber of profiles
Connected Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Connected Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Connected Services
What does Connected Services do?
Connected Services provides technology-enabled facility services, supply procurement, and energy control solutions for commercial, retail, multi-family, hospitality, and healthcare property owners and operators. The company delivers janitorial, restaurant cleaning, exterior maintenance, and specialty trade services through a network of 30,000+ credentialed service partners, managed via its proprietary cloud-based service management platform that integrates work order management, scheduling, dispatch, route optimization, CRM, and an integrated Jan-San and MRO supply chain.
Is Connected Services a public or private company?
Connected Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Connected Services founded?
Connected Services was founded in 1994. It employs 1 to 10 people.
Where is Connected Services based?
Connected Services is headquartered in Sterling, United States, in the North America region.
How does Connected Services make money?
Two revenue lines are on record. Facility Services Management is the primary driver. The others are supply Procurement (Jan-San & MRO).
Who are Connected Services's main competitors?
Direct peers on record are ABM Industries, ISS A/S, Sodexo, Aramark and ServiceMaster (Commercial Division). Broad incumbents are CBRE Group, JLL, Cushman & Wakefield and Compass Group. WFF Facility Services is listed as an emerging player.
Does Connected Services have an API?
No public API is recorded for Connected Services.