Complete Staff Solutions

What Complete Staff Solutions does

Complete Staff Solutions is an Australian recruitment and workforce solutions provider founded in 1995 and headquartered in Wallsend, NSW. The company operates 14+ branch locations spanning metropolitan and regional markets across New South Wales (including Coffs Harbour, Grafton, Taree, Orange, Wollongong, Parramatta, Penrith), Queensland (Brisbane), the Australian Capital Territory (Canberra), and Victoria (Preston/Melbourne). CSS connects employers with job seekers across eight explicit industry verticals — Government, Education, Finance, Hospitality, Construction, Health, Manufacturing, and Administration — and maintains a registered talent pool of 30,000+ candidates. The company employs 101-250 staff and serves a customer mix ranging from small businesses to government agencies and enterprises.

The service portfolio spans nine core offerings: permanent recruitment, temporary staffing and labour hire, traineeships and apprenticeships, HR consultancy, workplace health and safety advisory, drug and alcohol testing, staff outplacement, candidate assessment tools, and payroll outsourcing. Operational technology includes the WorkForce App (mobile shift check-in/check-out with location features), the Fastrack 360 internal information system for candidate and client data management, and a SEEK integration that enables SEEK-profile-based application pre-fill. Notable credentials include #1 ranked provider status under the Local Government Procurement (LGP) 808 framework for HR services and inclusion on Anywherer's 'Best Recruiting Providers in Australia' list.

Revenue is generated through a mix of placement fees on permanent recruitment, margin on temporary staffing wages (the largest volume driver), professional service fees for HR consultancy and WHS compliance work, and managed-service arrangements for payroll outsourcing and apprenticeship programs. The go-to-market combines direct branch-based enterprise sales with a phone/email contact centre and online self-service portal for SMBs and job seekers. Pricing is quote-based and negotiated per client, with no public pricing disclosure. The company is privately held with no parent entity, no disclosed institutional investors, and no evidence of venture capital or private equity backing.

Name

Complete Staff Solutions

Legal name

Complete Staff Solutions

Website

https://completestaff.com.au

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Complete Staff Solutions is an Australian recruitment and HR services provider operating 14+ branches nationwide. It delivers permanent recruitment, temp/labour hire, HR consultancy, payroll outsourcing, and compliance services across eight industry verticals, including government, healthcare, and construction.

Ownership category

akta.pro rank

Product category

Staffing & Recruitment Services

NAICS

Temporary Help Services (561320), Employment Placement Agencies (561311), Employment Services (5613)

SIC

Services-Employment Agencies (7361), Services-Help Supply Services (7363)

akta.pro primary industry

National Generalist Staffing Firms (BPACACAI)

akta.pro secondary industry

Local & Regional Generalist Staffing Agencies (BPACACAH)

Keywords

• Staff recruitment services
• Labour hire solutions
• HR consultancy
• Payroll outsourcing
• Workforce management

Headquarters

HQ city

Wallsend

HQ country

Australia

HQ region

Oceania

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Permanent Recruitment: Placement fees for matching employers with permanent employees. Services include role profiling, advertising, vetting, interview shortlists, and onboarding support.
2. Temporary Staffing and Labour Hire: Ongoing staffing solutions where the company employs workers and deploys them to client worksites. Revenue generated through margin on worker wages.
3. HR Consultancy Services: Professional HR advisory services including workplace health and safety, HR strategy, and compliance support.
4. Payroll Outsourcing: Outsourced payroll management services for businesses, handling pay runs, leave balances, superannuation, tax obligations, and payroll reporting.
5. Traineeships and Apprenticeships: Managed apprenticeship and traineeship programs connecting employers with trainee/apprentice placements.
6. Drug and Alcohol Testing: Workplace drug and alcohol testing services for employers.
7. Staff Outplacement: Transition support services for organisations managing workforce restructuring.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Complete Staff Solutions is an Australian recruitment and workforce management firm delivering permanent recruitment, temporary staffing and labour hire, traineeships and apprenticeships, HR consultancy, workplace health and safety, drug and alcohol testing, staff outplacement, assessment tools, and payroll outsourcing services. The company employs candidates and deploys them to client worksites or places them permanently with employers across eight industry verticals through 14+ branch locations in metropolitan and regional Australia.

Product overview

Complete Staff Solutions operates as a multi-service recruitment and workforce management platform offering nine core service modules. The portfolio includes Permanent Recruitment and Temp & Labour Hire as the primary staffing offerings, complemented by Trainees & Apprentices for workforce development. HR Consultancy and Workplace Health & Safety services support employer compliance and culture development. Additional offerings include Drug & Alcohol Testing, Staff Outplacement, and Assessment Tools for candidate screening. Payroll Outsourcing represents the most recent service expansion. The platform serves clients across eight industry verticals (Government, Education, Finance, Hospitality, Construction, Health, Manufacturing, Administration) through 14+ metropolitan and regional locations. Underpinning operations is the Fastrack 360 internal information system and the WorkForce App for shift management.

Differentiator

Problem solved

Functional benefit

Products and services

• Permanent Recruitment Full-service permanent staffing solution for placing candidates in ongoing roles across all industries and job levels, including role profiling, advertising, vetting, interview shortlists and onboarding support for employer clients.
• Temp & Labour Hire Flexible temporary staffing and labour hire services for short-term, seasonal or project-based workforce needs, where Complete Staff Solutions employs the workers and deploys them to client worksites and earns margin on wages.
• Trainees & Apprentices Managed traineeship and apprenticeship programs connecting employers with entry-level talent for workforce development across trades and entry-level roles.
• HR Consultancy Strategic human resources advisory services including policy development, compliance, and workforce planning support for employer clients.
• Workplace Health & Safety WHS consultancy services helping employers manage workplace safety compliance and build positive safety cultures.
• Drug & Alcohol Testing Workplace drug and alcohol screening services to support fit-for-work policies and workplace safety for employers.
• Staff Outplacement Transition support services for employees being made redundant, including career coaching and job search assistance, delivered to organisations undergoing workforce restructuring.
• Assessment Tools Candidate evaluation and screening tools to assess suitability, skills, and cultural fit for placement decisions.
• Payroll Outsourcing Outsourced payroll management services for businesses, handling pay runs, leave balances, superannuation, tax obligations and payroll reporting.

Quantifiable outcome

• High conversion rate of temporary staff becoming permanent employees
• +1 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Drake International: Long-established Australian recruitment firm providing temporary, permanent, and HR solutions across multiple industries; comparable on generalist multi-vertical model and broad service portfolio.
• Programmed: Australian staffing and workforce-solutions provider with strong trades, manufacturing, and government exposure including apprenticeship programs; directly comparable on labour-hire, traineeship/apprenticeship, and managed workforce offerings.
• Robert Half Australia: Specialist recruiter focused on finance, accounting, and office/administration roles via temporary and permanent placement; overlaps with Complete Staff Solutions' Finance and Administration verticals and temp/permanent placement model.
• Chandler Macleod: Australian generalist and specialist staffing firm offering permanent, temporary, and workforce solutions across white- and blue-collar verticals; directly comparable on multi-vertical generalist positioning and broad service portfolio.
• Hays Australia: Hays is one of Australia's largest specialist recruitment firms operating across permanent, temp, and contract placements; comparable to Complete Staff Solutions on multi-vertical specialist staffing and government/construction/healthcare exposure.
• Hudson Australia: Specialist recruiter operating across permanent, temporary, and contract placements with strength in professional services verticals; comparable on multi-vertical recruitment model and Australian mid-market positioning.

Broad incumbents

• ManpowerGroup Australia: Global workforce solutions provider active in Australia with temporary staffing, permanent placement, and talent resourcing across white- and blue-collar verticals; broad incumbent competitor with similar multi-vertical breadth.
• Randstad Australia: Global staffing leader with deep Australian presence across temporary staffing, permanent placement, and workforce solutions; broad incumbent competing with Complete Staff Solutions across all eight of its target verticals.
• Adecco Australia: Global generalist staffing firm with significant Australian operations offering temporary, permanent, and workforce solutions across all major industry verticals; broad incumbent competitor in the same generalist staffing market.

Others

• SEEK Limited: Australia's dominant online employment marketplace and an essential ecosystem channel for Complete Staff Solutions (the firm integrates with SEEK for candidate applications); not a direct competitor but a structural partner/enabler shaping the recruitment landscape.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CompleteStaffSolutions
• LinkedInlinkedin.com/company/complete-staff-solutions
• Instagraminstagram.com/completestaffsolutions
• Xx.com/cssolutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete Staff Solutions