What Touch Health does

Touch Health is a Brazilian healthcare-software company that develops and licenses an integrated software ecosystem for hospitals, clinical and genetic laboratories, and diagnostic networks. The company organizes its portfolio into three product ecosystems: Motion (diagnostic management, comprising the MotionLIS laboratory information system with specialized modules for core lab, pathology, genomics, imaging, and warehouse management), WiseTouch (an AI-driven intelligent scheduling platform that automates complex appointment rules and enables patient self-service scheduling), and inTouch (digital patient-journey solutions including report/image portals, digital front door, concierge support, and OCR-based document digitization). The platform integrates with major hospital information systems (MV, Tasy, GE, Salux) and diagnostic systems (HIS, RIS, LIS, PACS) via HL7, ASTM, REST API, and custom drivers, and is LGPD-compliant.

The company sells through a combination of direct enterprise sales to C-level and operational decision-makers at major healthcare institutions and an exclusive long-standing distribution partnership with Inovapar Soluções, which handles consulting, integration, and implementation across Brazil. Revenue is generated through software licensing, subscriptions, implementation services, and ongoing support contracts; pricing is quote-based and not publicly disclosed. Named customers include Dasa (Latin America's largest diagnostic medicine company, processing over 25 million exams per month on MotionLIS), Hospital Albert Einstein, Grupo Fleury, Hospital Sírio-Libanês, Rede D'Or São Luiz, Oncoclínicas, Hospital Samaritano, BP - Beneficência Portuguesa, CHSP, Rede Santa Catarina, and Honduras Medical Center. Touch Health reports 100+ institutional clients across 10+ countries, 120+ million medical reports delivered online through VeDocs, and 7+ million patients served.

Founded in 2000 (the company website states 25 years of operation), headquartered in São Paulo with a secondary office in São José dos Campos, Touch Health is a privately held company with no disclosed parent or external funding rounds. It maintains Great Place to Work certification continuously since 2009 and is a signatory to the UN Global Compact and the Women's Empowerment Principles. Rafael Jardim is identified as a managing partner. The company's December 2025 portfolio restructure into the Motion, WiseTouch, and inTouch ecosystems represents its most significant recent strategic positioning move, aimed at improving interoperability and cross-sell across its installed base.

Name

Touch Health

Legal name

Touch Health

Website

https://touchhealth.com.br

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Touch Health is a Brazilian healthcare-software company that provides an integrated ecosystem — Motion (LIS/diagnostics), WiseTouch (intelligent scheduling), and inTouch (digital patient journeys) — to hospitals, laboratories, and diagnostic networks across Brazil and 10+ countries.

Ownership category

akta.pro rank

Product category

Healthcare IT Software

NAICS

Software Publishers (5132), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

Patient Intake, Digital Registration & eForms (HLACAEAF), Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG)

Keywords

• Healthcare software solutions
• Laboratory information systems
• Intelligent scheduling software
• Digital patient engagement
• Medical report portal

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing and Subscriptions: Touch Health generates revenue through licensing its software ecosystem (MotionLIS, WiseTouch, inTouch, VeDocs) to healthcare institutions including hospitals, laboratories, diagnostic networks, and clinics. Revenue is derived from software subscriptions, implementation services, and ongoing support/maintenance contracts with major Brazilian healthcare institutions.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Touch Health develops and licenses enterprise healthcare software organized into three ecosystems: the Motion suite of laboratory and diagnostic management systems (including MotionLIS, Motion CoreImage, and MotionWMS), WiseTouch intelligent scheduling software, and the inTouch digital patient journey suite (including VeDocs medical report portals and inTouch SmartOCR). Solutions are sold to hospitals, clinical and genetic laboratories, and diagnostic networks across Brazil and Latin America, with revenue generated through software subscriptions, licensing, implementation, and ongoing support contracts.

Product overview

Touch Health offers a unified platform-plus-modules architecture organized into three integrated ecosystems for healthcare digital transformation: Motion, WiseTouch, and inTouch. The Motion ecosystem (Diagnostic Management) provides comprehensive laboratory information system (LIS) solutions including MotionLIS One (core LIS), MotionLIS CoreLab (clinical labs), MotionLIS Pathology (anatomical pathology), MotionLIS Genomics (genetic testing), Motion CoreImage (diagnostic imaging), and MotionWMS (warehouse management). WiseTouch (Agendamento Inteligente / Intelligent Scheduling) is an AI-powered scheduling platform that automates complex healthcare appointment rules and enables patient self-service scheduling. The inTouch ecosystem (Digital Patient Journeys) provides patient engagement solutions including inTouch One (unified patient access), inTouch Frontdoor (digital intake), inTouch View/VeDocs (medical reports and image portal with zero-footprint viewer), inTouch Concierge (personalized patient support), and inTouch SmartOCR (document digitization). These ecosystems are designed to work together, connecting diagnostic management, intelligent scheduling, and patient-facing digital experiences across hospitals, laboratories, and diagnostic networks throughout Brazil and Latin America.

Differentiator

Problem solved

Functional benefit

Brands

• MotionLIS: Laboratory information system (LIS) for diagnostic management, including specialized modules for genomics, pathology, core lab, and WMS.
• WiseTouch
• inTouch
• VeDocs

Products and services

• MotionLIS (Motion Ecosystem) A comprehensive Laboratory Information System (LIS) platform for managing the entire laboratory process from sample collection to report delivery, organized as the Motion ecosystem of Touch Health's healthcare software suite. It serves hospitals, clinical and genetic laboratories, and diagnostic networks in Brazil and Latin America.
• WiseTouch An AI-powered intelligent scheduling system that automates complex healthcare appointment rules (procedure preparation conflicts, exam sequencing, multi-unit scheduling with travel time, resource allocation) and enables patient self-service scheduling. It serves hospitals, diagnostic imaging centers, and diagnostic groups such as Grupo Fleury.
• inTouch (Digital Patient Journey Ecosystem) A digital patient journey ecosystem providing AI-integrated solutions for patient engagement from first contact to results delivery, including unified patient access (inTouch One), digital intake (inTouch Frontdoor), report/image portals (inTouch View/VeDocs), concierge support (inTouch Concierge), and document digitization (inTouch SmartOCR). Sold to hospitals and healthcare networks across Brazil.
• MotionLIS One Core laboratory information system module within the Motion ecosystem, providing foundational LIS functionality for general laboratory operations. Targeted at clinical and genetic laboratories in Brazil.
• MotionLIS CoreLab Specialized module for clinical laboratory operations within the Motion ecosystem, designed for high-volume clinical testing environments. Sold to clinical laboratory networks in Brazil and Latin America.
• MotionLIS Pathology Specialized module for anatomical pathology laboratories within the Motion ecosystem, providing workflow management, block and slide tracking, and pathological examination documentation. Targeted at pathology laboratories.
• MotionLIS Genomics Specialized LIS module for genetic and genomics laboratories within the Motion ecosystem, supporting sample tracking, indexing, pool preparation, sequencing planning, and genomic report generation with reduced issuance time. Sold to genetic testing labs and hematology centers such as Centro de Hematologia de São Paulo.
• Motion CoreImage Diagnostic imaging management module within the Motion ecosystem for radiology workflow optimization and image-based diagnostic processes. Sold to hospitals and imaging centers.
• MotionWMS Warehouse Management System module within the Motion ecosystem for healthcare logistics, optimizing storage, tracking, and distribution of laboratory materials and reagents. Sold to hospitals and laboratory networks.
• VeDocs Web portal for centralized publication of medical reports and diagnostic images, integrating with HIS, RIS, LIS, and PACS systems via HL7, API REST, and custom drivers. Supports web zero-footprint DICOM viewer, dual-factor authentication, report tracking, version control, and LGPD-compliant encrypted storage. Deployed in 10+ countries with over 100 institutional clients.
• inTouch SmartOCR OCR module within the inTouch ecosystem that digitizes paper documents and forms, enabling automated data capture for patient registration and document management. Targeted at hospitals and clinics using the inTouch digital patient journey suite.

Quantifiable outcome

• Reduction of 11% in average operational time (TMO)
• +5 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability2 records

Feature6 records

Partnerships

One partnership is on record.

• Inovapar SoluçõescoreChannel Partner/ Reseller/ DistributorInovapar Soluções is the authorized distributor, strategic partner, and exclusive channel partner for Touch Health in Brazil. With more than 15 years of market experience, Inovapar handles consulting, projects, system integration, and distribution of all Touch Health solutions throughout Brazil, providing personalized implementation and sales support tailored to each client's specificity. Together, Touch Health and Inovapar form a group that combines cutting-edge technology with a people-first approach.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TOTVS: Brazil's largest enterprise software company with a healthcare vertical offering HIS, ERP, and patient engagement solutions — a broad incumbent serving some of the same Brazilian hospital customers as Touch Health.
• Siemens Healthineers: Global healthcare technology incumbent offering imaging, laboratory diagnostics, and healthcare IT solutions — competes with Motion and WiseTouch through its broader integrated diagnostic portfolio.
• Oracle Health (Cerner): Global EHR and healthcare IT incumbent (formerly Cerner) with growing presence in Latin America whose Millennium platform could absorb LIS, scheduling, and patient engagement workflows currently run on Touch Health.
• Epic Systems: Dominant US-based EHR vendor expanding into international markets including Brazil whose comprehensive Beaker LIS and scheduling modules compete directly with the Motion/WiseTouch/inTouch stack.
• Philips Healthcare: Global healthcare technology incumbent providing imaging, patient monitoring, and healthcare IT solutions whose portfolio overlaps with diagnostic imaging (Motion CoreImage) and patient engagement (inTouch).

Direct peers

• MV Sistemas: Brazilian healthcare IT vendor providing hospital management systems (HIS) with deep penetration in the same hospital market as Touch Health, including integrations with LIS, RIS, and PACS that overlap with the Motion ecosystem.
• Pixeon: Brazilian healthcare software company specializing in LIS, RIS, PACS, and hospital management — directly comparable product suite and target customer base to Touch Health's Motion ecosystem.
• LabWare: Global Laboratory Information Management System (LIMS) vendor providing specialized laboratory workflow software that competes with MotionLIS across clinical, pathology, and genomics lab segments.
• SCC Soft Computer: Specialized LIS vendor with modules for clinical, anatomic pathology, and molecular/genomics laboratories — a direct competitor to MotionLIS's domain-specialized modules.

Others

• GE HealthCare: Broad incumbent in diagnostic imaging, RIS/PACS, and healthcare IT with deep hospital relationships in Latin America whose Centricity imaging portfolio overlaps with Motion CoreImage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/touch_health
• Facebookfacebook.com/touchhealth
• LinkedInlinkedin.com/company/touch-health

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Touch Health