TotalKare

What TotalKare does

TotalKare of America, Inc., founded in 1987 and headquartered in Syracuse, New York, is a privately held regional distributor and integrator of healthcare life safety, security and communication systems. The company sells, installs and services nurse call systems (VisionLink UL 1069 Edition 7), wander management (WanderGuard BLUE with Bluetooth Low Energy and geofencing), infant and pediatric security (Hugs, Kisses, Pedz), emergency call, fall prevention (M200, UMP, TABS) and facility-wide asset and hand hygiene solutions built on partners including SECURITAS Healthcare and AeroScout. TotalLink links the VisionLink nurse call and WanderGuard BLUE platforms into a single integrated deployment, and the recently added CarePredict distribution deal adds an AI-powered wearable and predictive analytics layer for senior living operators. All installation and service work is performed by directly-employed, factory-trained and manufacturer-certified technicians — no subcontractors — across New England, New York State, NYC and Long Island.

The business model combines one-time system sales and installation revenue with a three-tier recurring extended service contract stream (Bronze, Silver, Gold) covering priority support, software updates, replacement components, and bundled labor/travel under annual billing. Customer segments are verticalized across hospitals, nursing homes/long-term care, assisted living and independent living facilities, with named deployments at Upstate Galisano Children's Hospital, Rochester Regional Health (across Rochester General, Newark Wayne, Unity and United Memorial Hospitals), Isabella Geriatric Center, Jewish Home of CNY and Menorah Park of CNY. GTM is exclusively direct field sales to enterprise healthcare buyers (Administrators, Directors of Nursing, IT/Facility Directors), supported by manufacturer partnerships, industry association membership (Leading Age New York, NYSHFA, ESAAL) and a company-website / LinkedIn presence. No external investors, funding rounds, subsidiaries or M&A activity are evidenced; ownership and leadership remain concentrated with founder/president Steve Bergstraesser (Owner since 1994) and a long-tenured operating team.

Name

TotalKare

Legal name

TotalKare of America, Inc.

Website

https://totalkare.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

TotalKare of America is a privately held, Northeast U.S. distributor and integrator of healthcare life safety, security and communication systems — including nurse call, wander management, infant security, fall prevention, emergency call and AI-powered senior living analytics — sold, installed and serviced by its own factory-trained technicians across hospitals, nursing homes and assisted living facilities.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Product Sales (Life Safety Systems): TotalKare sells and installs healthcare life safety, security and communication systems including nurse call, wander management, infant security, fall prevention, and emergency call solutions. Products are sourced from manufacturers like SECURITAS Healthcare, VisionLink, and others.
2. Extended Service Contract Plans: Annual service contracts (Bronze, Silver, Gold tiers) providing ongoing support, maintenance, software updates, and system health checks. Bronze includes priority service call handling, 8am-5pm remote support, annual system health check, software maintenance. Silver adds 24/7 remote support, replacement components, discounted onsite service. Gold covers all labor and travel, discounted consumable pricing, server replacement after 6 consecutive years.
3. On-site Support and Service: On-site technical support and service for systems they sell and install, as well as service calls for systems not installed by TotalKare. Technicians are factory trained and certified by manufacturers.
4. CarePredict Platform Distribution: TotalKare distributes CarePredict's AI-powered resident care platform to senior living operators, integrating wearable technology, predictive analytics, and care documentation into their solution portfolio.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

TotalKare of America is a healthcare life safety, security, and communication solutions distributor and service provider serving hospitals, nursing homes, assisted living, and independent living facilities. The company distributes and installs nurse call systems, wander management, infant and pediatric security, fall prevention, emergency call, asset tracking, hand hygiene monitoring, and the CarePredict AI-powered resident care platform, supported by in-house certified technicians and tiered extended service contracts.

Product overview

TotalKare is a healthcare safety, security, and communication solutions provider offering an integrated portfolio of products for hospitals, nursing homes, assisted living, and independent living facilities. The product portfolio centers on Nurse Call systems (VisionLink), Wander Management (WanderGuard BLUE, RoamAlert), Infant & Pediatric Security (Hugs, Kisses, Pedz), Emergency Call systems (Arial, Carepoint, VisionPro), Fall Prevention (M200, UMP, TABS), and the AI-powered CarePredict Resident Care Platform. TotalLink serves as a unified platform linking VisionLink nurse call with WanderGuard BLUE. Products integrate with EHRs, POS systems, access control, and nurse call systems. Solutions are supported by V.I.P. Support Services including certified technicians and extended service contracts.

Differentiator

Problem solved

Functional benefit

Products and services

• Nurse Call Systems Healthcare communication systems including the VisionLink II Premier Wireless Nurse Call System (UL1069 Edition 7 certified) that link residents with staff using 900 MHz spread spectrum wireless technology, with staff mobile applications for Android and iOS. Targeted at hospitals, nursing homes, assisted living, and independent living facilities.
• Wander Management Solutions Advanced wander management solutions including WanderGuard BLUE (Bluetooth Low Energy with geofencing) and RoamAlert (high/low frequency technology) that monitor high-risk residents and protect facilities against elopement liabilities. Targeted at nursing homes, assisted living, and memory care facilities.
• Infant and Pediatric Security Systems (Hugs, Kisses, Pedz) Comprehensive infant and pediatric security portfolio including the Hugs Infant Protection System (tamper alarms, exit alarms, out-of-unit alerts, Wi-Fi-based hospital-wide tracking), Kisses mother/infant matching with audible automated verification, and Pedz pediatric security adapted for older children. Targeted at hospitals with maternity and pediatric units.
• Emergency Call Systems Emergency call and nurse call systems including VisionLink, Arial, Carepoint, VisionPro, and MicroVision 500Z solutions tailored to hospitals, nursing homes, assisted living, and independent living organizations.
• Fall Prevention Solutions Fall management solutions including the SECURITAS M200 Fall Monitor (highly configurable with multiple alarm options) and UMP Fall Management with TABS Mobility Monitors for continuous patient movement monitoring, designed to reduce nuisance alarms and personalize care plans. Targeted at hospitals, nursing homes, and assisted living facilities.
• Facility-Wide Integrated Solutions (Asset Management, Hand Hygiene, Temperature Monitoring) Facility-wide integrated solutions including the AeroScout MobileView platform (unified Wi-Fi Tags, Wi-Fi clients, Passive RFID, GPS, and sensor visibility), Wi-Fi tag-based asset management, automated hand hygiene compliance monitoring, and VFC-compliant temperature and humidity monitoring for blood, tissues, drugs, vaccines, and organs. Targeted at hospitals and large healthcare facilities.
• CarePredict AI-Powered Resident Care Platform AI-powered Resident Care Platform built for senior living operators that combines the Tempo wearable (continuous activity, sleep, nutrition, and health signal monitoring) with predictive health analytics, real-time care visibility, care documentation, and workforce productivity insights. Integrates with EHR, POS, access control, and nurse call systems. Targeted at senior living and assisted living communities.
• TotalLink Integrated Nurse Call and Wander Management Platform Integrated solution that virtually links the VisionLink UL 1069 nurse call system with WanderGuard BLUE wander management, providing long-term care facilities with a single seamless system combining nurse call and wander prevention functionality. Targeted at long-term care and skilled nursing facilities.
• V.I.P. Support Services and Extended Service Contracts Comprehensive support services including on-site support, factory-trained certified technicians, custom-designed solutions, annual system health checks, and tiered extended service contract plans (Bronze for basic priority support, Silver for 24/7 remote support and component replacement, Gold for full labor/travel coverage and server replacement). Targeted at healthcare facilities that have purchased TotalKare-distributed systems.

Quantifiable outcome

• CarePredict communities reduced hospitalizations by 39%
• +5 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core, secondary, strategic and minor.

• SECURITAS HealthcarecoreTechnology or IntegrationSECURITAS Healthcare is a key technology partner providing Hugs Infant Protection System, RoamAlert wander management solution, UMP Fall Management solutions, Arial Events Management platform, and Hand Hygiene Compliance Monitoring. TotalKare is an authorized distributor for SECURITAS Healthcare products including the Hugs system (in use at 1,600+ hospitals worldwide). The partnership provides comprehensive life safety solutions for healthcare facilities.
• VisionLink (Premier Wireless Nurse Call)coreTechnology or IntegrationVisionLink is the UL 1069 7th Edition wireless nurse call system. TotalKare is the premier partner and authorized national dealer for VisionLink, offering the first ever wireless nurse call system ETL Listed to UL 1069 standard. The system features no annual licensing fees, unlimited training and support, free remote upgrades, and USA-made components.
• WanderGuard BLUEcoreTechnology or IntegrationWanderGuard BLUE is the industry-leading wander management technology using Bluetooth Low Energy and geofencing. TotalKare has been awarded #1 dealer status for WanderGuard BLUE, offering the smallest wearable wrist tag resembling fitness trackers with mobile device alerts and centralized management.
• AeroScout (Stanley Healthcare)secondaryTechnology or IntegrationAeroScout's MobileView platform provides asset management, temperature monitoring, and real-time location services using Wi-Fi infrastructure. TotalKare offers these solutions for healthcare facilities needing enterprise visibility, asset tracking, and environmental monitoring.
• CarePredictstrategicStrategic or Co-development PartnerCarePredict is the Resident Care Platform built exclusively for senior living operators. TotalKare distributes CarePredict's AI-powered platform featuring the Tempo wearable device, predictive health analytics, real-time care visibility, and workforce productivity insights. The partnership enables senior living facilities to move from reactive to proactive care.
• Leading Age New YorkminorOthersLeading Age New York is a membership organization representing non-profit providers of aging services. TotalKare maintains membership demonstrating commitment to the senior living industry.
• NYSHFA (New York State Health Facilities Association)minorOthersNYSHFA represents skilled nursing facilities and assisted living providers in New York State. TotalKare maintains membership as part of their regional healthcare focus.
• ESAAL (Emergency Systems Association of Alabama)minorOthersESAAL is an industry association for emergency systems providers. TotalKare maintains membership supporting their national dealer presence in the emergency call systems space.
• Systems Technologies (VisionPro)secondaryTechnology or IntegrationSystems Technologies provides VisionPro, a complete wireless emergency call solution using 900 MHz spread spectrum technology and industrial computing for linking staff to security personnel.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Direct Supply: National distributor and solutions provider focused on senior living communities and long-term care facilities. Direct Supply operates a similar B2B distribution model in the same end markets (nursing homes, assisted living) with broader product breadth and scale, making it the most analogous broad incumbent to TotalKare's regional distribution thesis.
• Securitas Healthcare (formerly Stanley Healthcare): Manufacturer of the Hugs Infant Protection System, WanderGuard wander management, and UMP Fall Management solutions — three of TotalKare's flagship product lines. As a vendor-turned-incumbent, it overlaps in healthcare life safety portfolio and customer base, and represents both a partner and a potential channel competitor.
• Rauland-Borg (AMETEK): Long-established hospital nurse call and healthcare communication systems manufacturer. Competes with TotalKare's VisionLink distribution business in the same core nurse call category for acute-care hospital customers.
• Ascom: Global provider of healthcare communication, nurse call, and workflow solutions for hospitals and senior care. Operates directly and through channel partners in overlapping solution categories to TotalKare's portfolio.
• Tunstall Healthcare: UK-based global provider of telecare, telehealth, and emergency call systems for senior living and healthcare. Operates an integrated solutions model targeting the same senior living/residential care end customers that TotalKare serves.
• PointClickCare: Cloud-based senior care platform serving skilled nursing and senior living operators, increasingly bundling AI-driven analytics that compete with CarePredict. Represents a software-forward alternative that could displace local distributors in the analytics layer.
• WellSky: Post-acute and senior care software and analytics platform, expanding into predictive health and care coordination for senior living. Competes indirectly with TotalKare's CarePredict partnership by offering similar outcomes through a national SaaS platform.

Direct peers

• Vigil Health Solutions: Specialist provider of emergency call, wander management, and resident monitoring solutions for senior living and long-term care facilities. Closely comparable as a focused life safety systems provider in the same nursing home/assisted living vertical.
• Status Solutions: Provider of sensor-based monitoring solutions for healthcare facilities, including fall management, wander management, and hand hygiene compliance. Directly overlaps TotalKare's M200 fall management and hand hygiene monitoring product categories.
• Critical Signal Technologies: Provider of personal emergency response (PERS) and remote health monitoring services for senior living and home care. Operates a similar service-contract distribution model targeting the same at-risk resident population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/totalkare-of-america-inc.

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TotalKare