Inclusive Web

What Inclusive Web does

Inclusive Web is a New York-based digital accessibility services firm founded in 2020 that helps US organizations address ADA, WCAG, Section 508, Title II, and HHS accessibility requirements. The company serves seven named verticals: retail and e-commerce, education, financial services, healthcare, hospitality and travel, public sector, and digital agencies, with customers including Visit Myrtle Beach, Daniel's Music Foundation, and the Statue of Liberty Museum. Its offering is a portfolio of six interlocking services: Web Accessibility Audit, WCAG Monitoring, Mobile Accessibility Testing, User Testing with Disabled Users, Accessibility Training, and a free Accessibility Scorecard that drives lead generation.

The underlying methodology combines AI-powered accessibility scanning with certified expert manual review and real user testing conducted by people who rely on assistive technology daily. The company states that this three-layer approach identifies 70% of real accessibility issues that purely automated tools miss, positioning the human and lived-experience components as the primary differentiators versus scanner-only vendors. Revenue is generated through professional services engagements (audits, mobile testing, user testing, training), a subscription WCAG Monitoring product, and a freemium Scorecard entry point, with pricing structured on a quote basis tailored to client size and website complexity.

Go-to-market is consultative and sales-led, driven by expert consultations and CTAs such as "Meet With an Expert" and "Book Now." The firm is privately held, operates from 368 9th Ave, 6th floor, New York, with a headcount of 11-50, no disclosed funding rounds, no management team publicly listed, and Matthew Elefant identified as the principal contact ([email protected]). Recognitions include the 2025 Inc. Best In Business Award for AI in Social Good, the 2025 Fast Company Innovation by Design Award, and a CIO Review Best in Business award.

Name

Inclusive Web

Legal name

Inclusive Web

Website

https://inclusiveweb.co

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Inclusive Web is a New York-based digital accessibility services firm providing AI-augmented audits, WCAG monitoring, mobile testing, and user testing with disabled users to US retailers, schools, healthcare providers, financial institutions, hospitality, public sector, and digital agencies facing ADA compliance pressure.

Ownership category

akta.pro rank

Product category

Digital Accessibility Services

NAICS

Business Service Centers (56143), Educational Support Services (611710)

SIC

Services-Miscellaneous Business Services (7380), Services-Educational Services (8200), Services-Computer Programming Services (7371)

akta.pro primary industry

Digital Accessibility & Web/App Compliance (WCAG) (EDALAGAG)

akta.pro secondary industries

Accessible Testing, Accommodations & IEP/504 Management Platforms (EDAFAKAF), Accessible Content & Document Remediation Tools (EPUB/PDF/Video Accessibility, Alt-Text, WCAG Workflows) (EDAFAKAE), Special Education & Accessibility-Optimized Digital Content (EDAGAEAJ)

Keywords

• Web accessibility services
• WCAG compliance audits
• ADA compliance consulting
• Accessibility testing services
• Digital accessibility monitoring

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Web Accessibility Audits: Comprehensive hands-on evaluation by accessibility specialists, providing detailed findings on accessibility issues, risk assessment, and remediation guidance.
2. WCAG Monitoring (Subscription): Ongoing monitoring service with real-time issue detection and quarterly insights. Accessibility is positioned as continuous, not one-time.
3. Mobile Accessibility Testing: Specialized testing for mobile websites and applications to ensure accessibility across devices.
4. User Testing Services: Testing conducted with real users who rely on assistive technology to validate accessibility and identify real-world usability issues.
5. Accessibility Training: Training services to help teams build accessibility into their workflow to avoid recurring mistakes.
6. Accessibility Scorecard: Quick assessment providing a clear accessibility score with plain-language explanations. Free scorecard offered as lead generation, with full assessments as paid service.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Inclusive Web delivers digital accessibility services that combine AI-powered automated scanning, certified expert manual review, and real user testing with people who rely on assistive technology. The portfolio includes Web Accessibility Audits, ongoing WCAG Monitoring (subscription), Mobile Accessibility Testing, User Testing with Disabled Users, Accessibility Training, and a freemium Accessibility Scorecard, targeting US organizations across retail, healthcare, education, financial services, hospitality, and government that need to meet ADA, WCAG, Section 504, or Section 508 requirements.

Product overview

Inclusive Web is a specialist digital accessibility services company offering a portfolio of interconnected services rather than a single software platform. The core offering consists of Web Accessibility Audits, WCAG Monitoring, Mobile Accessibility Testing, User Testing with Disabled Users, Accessibility Training, and an Accessibility Scorecard. These services work together in a structured process: organizations typically start with an Accessibility Scorecard to assess their current state, proceed to a comprehensive Web Accessibility Audit, implement fixes with guidance from Accessibility Training, then maintain compliance through ongoing WCAG Monitoring. The User Testing with Disabled Users service provides real-world validation by pairing clients with testers who rely on assistive technology daily.

Differentiator

Problem solved

Functional benefit

Products and services

• Web Accessibility Audit

Quantifiable outcome

• Catches 70% of accessibility issues that automated scanners miss through human expert and user testing
• +2 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered minor.

• InTandemminorOthersCommunity initiative focused on disability rights that Inclusive Web actively supports and engages with. Part of the company's commitment to amplifying voices for disability rights.
• Morgan's WonderlandminorOthersInclusive Web actively supports this organization which champions disability rights and empowerment. Part of their global accessibility mission.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Level Access: Established digital accessibility services and software provider offering WCAG audits, VPATs, and ongoing compliance programs. Direct competitor to Inclusive Web in expert-led accessibility auditing across enterprise, public sector, and education.
• Deque Systems: Long-standing accessibility specialist offering axe DevTools, manual audits, and training. Closely comparable to Inclusive Web's hybrid of expert review, training, and tool-based accessibility testing.
• TPGi (The Paciello Group): Consultancy specializing in WCAG audits, accessibility testing, and strategic advisory. Competes head-on with Inclusive Web in delivering expert-led audits and remediation guidance to enterprise clients.
• AudioEye: Public digital accessibility company combining automated remediation technology with human audits. Competes with Inclusive Web across the same ADA-driven buyer base, with a more productized delivery model.
• UserWay: AI-powered accessibility widget and audit provider targeting enterprise and government websites. Direct competitor in the accessibility-compliance-as-a-service category, though more automation-led than Inclusive Web.
• accessiBe: Automated accessibility overlay and audit provider serving SMBs through enterprise. Competes with Inclusive Web on price-sensitive segments of the same ADA compliance demand.
• eSSENTIAL Accessibility: End-to-end digital accessibility provider combining assistive technology, auditing, and remediation services. Comparable to Inclusive Web in serving enterprise and public sector ADA compliance needs.
• Perkins Access: Accessibility consulting arm of Perkins School for the Blind, offering WCAG audits, training, and strategy. Closely comparable to Inclusive Web's mission-driven, expert-led accessibility services model, with a strong education sector focus.

Broad incumbents

• Siteimprove: Larger digital governance platform offering accessibility scanning alongside SEO, content quality, and analytics. Overlaps with Inclusive Web's WCAG Monitoring product within a broader content-quality suite.

Regional players

• CivicPlus: Government technology provider with an accessibility-focused offering (CivicPlus Accessibility) serving US municipalities and public-sector clients. Overlaps with Inclusive Web's Public Sector vertical.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/inclusivedigit1
• LinkedInlinkedin.com/company/inclusive-digital-llc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inclusive Web