Almond Housing Association

What Almond Housing Association does

Almond Housing Association Ltd is a Scottish registered charity and non-profit social landlord providing affordable rented housing and associated property management services in West Lothian, primarily the Livingston area. Its core service portfolio spans tenancy management, repairs and maintenance (including gas safety, electrical safety, cyclical/planned maintenance, alterations/improvements, and medical adaptations), property factoring for multi-owner blocks, and estate management for communal areas, with supplementary services in benefits/income maximisation, tenancy sustainment, and energy support.

Operationally, the association runs a standard housing management website with customer portal capabilities, integrates with allpay (now rebranded AllPayments) for rent collection across app, internet, automated phone, Paypoint and Post Office channels, and is mid-development on a new self-service customer portal targeted for 2026 launch. Distribution is direct-to-consumer and single-country: tenant acquisition flows through West Lothian Council allocations, with direct service delivery handled by in-house housing officers, repairs teams and community engagement staff based at the Craigshill headquarters. The asset base includes at least 239 properties covered by an ongoing RAAC remedial works programme, plus factoring clients, mutual-exchange tenants, and a separate new build pipeline.

Commercially, Almond operates on a subscription-recurring revenue model: monthly residential rent (including service charges) paid in advance, property factoring fees (negotiated individually), garage rentals, and a one-off £1 tenant membership fee. The customer base is primarily individual social housing tenants (including those on Universal Credit or Housing Benefit), with a secondary segment of property owners receiving factoring services. The organisation is regulated under four frameworks (SC031696, HAL 285, PF000181, SP2471R(S)) and holds a wholly-owned adjacent subsidiary, Almond Enterprises Ltd. No revenue figures are publicly disclosed in the source material.

Name

Almond Housing Association

Legal name

Almond Housing Association Ltd

Website

https://almondha.org.uk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Almond Housing Association Ltd is a Scottish registered charity and non-profit social landlord providing affordable housing, repairs, property factoring, and tenancy support services to individual tenants and home owners across West Lothian, Scotland.

Ownership category

akta.pro rank

Product category

Social Housing / Affordable Housing

NAICS

Residential Property Managers (531311)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

akta.pro secondary industry

HOA / Condominium Association Management (BPAJAFAH)

Keywords

• Social housing management
• Affordable housing rentals
• Property factoring services
• Repairs and maintenance
• Tenant support services

Headquarters

HQ city

Livingston

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Others

Revenue model

1. Residential Rent: Monthly rent payments from tenants for social housing properties, due in advance. Rent includes service charges.
2. Factoring Services: Property factoring services provided to home owners, particularly in multi-owner blocks where Almond serves as the factor.
3. Garage Rentals: Rental income from garage lettings to tenants and potentially others.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Almond Housing Association is a Scottish registered social landlord providing affordable social housing tenancies, property repairs and maintenance, factoring services for homeowners in multi-owner blocks, and tenant support services (benefits advice, tenancy sustainment, energy support, community engagement) in West Lothian, Scotland. It supplements these with digital self-service via a planned Customer Portal and the AllPayments Mobile App for rent collection.

Product overview

Almond Housing Association is a Scottish housing association providing social housing services primarily in the Livingston area of West Lothian. Their service portfolio operates as a unified housing management platform offering core services including housing management, repairs and maintenance, factoring services for homeowners, and a customer portal for tenant self-service. The association also provides supplementary support services including benefits advice, tenancy sustainment, energy support, and community engagement programs. The organization is currently transitioning to a new allpayments system for rent collection and developing a new customer portal for enhanced digital tenant services.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Housing Lettings and Tenancy Management Core service providing social housing tenancies in West Lothian, including tenancy management, housing officer support, rent collection, and property allocation to individuals and families allocated via West Lothian Council.
• Repairs and Maintenance

Quantifiable outcome

• RAAC remedial works 50% complete across 239 affected properties

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• allpaycoreTechnology or IntegrationExternal payment services provider used by Almond Housing Association for rent collection. allpay is the market leader in payment services within the UK public and social housing sector. Provides payment processing via app, internet portal, automated phone line, Paypoint, and Post Office.
• Dolly Parton's Imagination LibraryminorStrategic or Co-development PartnerEarly childhood literacy program partnered with Almond Housing Association to provide free books to children of tenants. Aims to support child literacy and family engagement.
• BeeKindminorStrategic or Co-development PartnerCommunity support initiative providing pollinator-friendly gardening and environmental support to tenants. Part of community engagement and environmental sustainability programs.
• Scottish Housing RegulatorcoreOthersRegulatory body overseeing registered social landlords in Scotland. Almond Housing Association is registered with the Scottish Housing Regulator (No HAL 285).

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Castle Rock Edinvar Housing Association: Scottish housing association managing affordable rental housing and factoring services. Comparable operating model including property management, repairs, and tenant engagement to Almond.
• Bield Housing & Care: Scottish housing association providing affordable housing and related support services across Scotland. Closely comparable in mission, regulatory setting (Scottish Housing Regulator), and tenant base to Almond.
• Dunedin Canmore: Scottish housing association providing affordable rented homes and related services. Same regulatory regime as Almond with overlapping product set covering tenancy management and factoring.
• Link Group: Major Scottish registered social landlord offering affordable housing, mid-market rent, and support services. Operates in the same regulatory and funding environment as Almond and serves overlapping tenant populations.
• Eildon Housing Association: Small-to-mid Scottish Borders housing association providing affordable housing and support services. Closely comparable scale and operating context to Almond's West Lothian footprint.

Broad incumbents

• Sanctuary Housing: One of the largest UK housing associations, operating across England and Scotland. Overlaps with Almond on affordable housing management, factoring, and supported housing services.
• Places for People Scotland: UK-wide housing association with significant Scottish operations providing affordable housing, market rent, and support services. Larger and more diversified than Almond but operates in the same regulatory and product space.
• Wheatley Homes South: Part of the Wheatley Group, Scotland's largest housing association group. Operates affordable housing and related services under the same Scottish regulatory framework as Almond, but at materially larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/almondhousingassociation
• Xx.com/AlmondHousing

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Almond Housing Association