City of Hermitage

What City of Hermitage does

City of Hermitage is a municipal government entity in Mercer County, Pennsylvania, providing public-safety, utility, recreation, and economic-development services to residents and businesses within its jurisdictional boundaries, including the territory absorbed through the January 1, 2024 merger with the Borough of Wheatland. The city operates eight departments — Administration & Finance, Buildings & Grounds, Building & Inspection, Community Development, Fire, Historical Society, Planning & Development, Police, Street, and Treasurer — and three municipal authorities: the Hermitage Municipal Authority (sewer), the Water Pollution Control Facility, and the LindenPointe Development Corporation for economic development. The organization's technology stack is built on CivicPlus CMS for the public website (hermitage.net), SeeClickFix for mobile resident issue reporting, Tyler Portico for utility bill payments, Active Networks for parks and recreation registration, and ArcGIS for the zoning lookup and interactive parks map, with accessibility compliant with WCAG 2.0 AA and Section 508. The Office of Information Technology integrates these components into a citizen-facing portal that supports utility billing, permit applications, recreation sign-up, and Notify Me email/text subscriptions.

The business model is tax-and-fee funded rather than commercial revenue: the city collects real estate taxes (with the first increase in 35 years included in the 2026 budget), wage taxes set to a combined 2.25% post-merger, business license taxes due April 15 with a $25 late penalty, sewer billing through the Hermitage Municipal Authority, and recreation program and facility-rental fees. Go-to-market is direct delivery through the 800 North Hermitage Road municipal office, online self-service portals, the SeeClickFix mobile app, parks and recreation facilities including Buhl Park Pool, the LindenPointe business campus, and regional glass-recycling collection events with the Lawrence-Mercer County Recycling Program. Customer segments are Hermitage residents, local businesses, and visitors to events such as the Hermitage Arts Festival and Night Market.

Notable differentiators include the Food Waste to Energy Program at the Water Pollution Control Facility, recognized by the 2020 Governor's Award for Local Government Excellence, and the 2023 Governor's Award for Intergovernmental Cooperation earned jointly with the Borough of Wheatland. The LindenPointe campus also hosts the eCenter business incubator, eAcademy entrepreneurship program for high school students, and the Pennsylvania Cybersecurity Center in partnership with Penn State University and ForceNow, LLC. Direct competitors do not exist for core services within city boundaries, although the city competes regionally for economic development, talent attraction, and tax-base growth against other Mercer and Lawrence County municipalities.

Name

City of Hermitage

Legal name

City of Hermitage

Website

https://hermitage.net

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Short description

City of Hermitage is a Pennsylvania municipal government delivering public safety, utilities, recreation, and economic development services to residents, businesses, and visitors within Hermitage, including post-merger Borough of Wheatland territory.

Ownership category

akta.pro rank

Product category

Government and Municipal Administration

NAICS

Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Environmental Quality Programs (9241), Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (221320), Utilities (221)

SIC

Sanitary Services (4950), Electric, Gas & Sanitary Services (4900), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Solid Waste & Recycling Services Administration (BPAIACAH), Parks, Recreation & Protected Areas Administration (BPAIAMAH)

Keywords

• Municipal government services
• Public safety services
• Recreation programs
• Wastewater management
• Recycling collection

Headquarters

HQ city

Hermitage

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Pricing tiers

Distribution channels6 records

Marketing channels9 records

Core offering

City of Hermitage is a municipal government providing essential public services to its residents and businesses, including public safety (police and fire), sewer collection and treatment, solid waste and recycling collection, parks and recreation programs, code enforcement, zoning, and economic development through the LindenPointe business campus. It also operates an innovative Food Waste to Energy program at its Water Pollution Control Facility that converts food waste into renewable energy through anaerobic digestion.

Product overview

The City of Hermitage operates a unified digital platform centered on its official municipal website (hermitage.net), built on the CivicPlus CivicEngage CMS. The website serves as the primary interface for all municipal services, integrated with specialized portals including the Tyler Portico online bill payment system for utilities, the Active Networks recreation portal for program registration, and the SeeClickFix mobile app for resident issue reporting. Supporting digital offerings include the Notify Me email/text notification service, an interactive Parks & Facilities map, an ArcGIS-based Zoning Lookup Tool, and digital resources for the LindenPointe business campus and Food Waste to Energy program. The portfolio functions as a coordinated suite of citizen-facing digital services rather than a traditional product portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• LindenPointe Innovative Business Campus: Business campus focused on technology-based startups, entrepreneurship programs, and economic development
• eCenter @ LindenPointe
• eAcademy
• PA Cybersecurity Center
• Hermitage Arts Festival
• Hermitage Night Market
• Buhl Park
• Hermitage Municipal Authority
• Food Waste to Energy Program
• SeeClickFix

Products and services

• City of Hermitage Official Website The official municipal website for the City of Hermitage, providing residents and businesses with access to government services, news updates, event calendars, online payments, permit applications, recreation registration, and civic information.
• Online Bill Payment Portal Tyler Portico-based online portal for residents to pay utility bills including sewer bills using credit or debit cards, with ZIP code validation for account access.
• Online Recreation Portal Active Networks-based online portal enabling residents to register for parks and recreation programs including summer camps, sports leagues, and to make facility reservations.
• SeeClickFix Mobile App Mobile and web application enabling residents to report non-emergency city issues such as potholes, code violations, and graffiti, with photo documentation and GPS location capabilities.
• Food Waste to Energy Program An innovative program at the Water Pollution Control Facility that converts food waste into renewable energy through anaerobic digestion, including interactive Story Map documentation and facility tours. Recognized with the 2020 Governor's Award for Local Government Excellence.
• LindenPointe Innovative Business Campus A business campus initiative featuring the eCenter business incubator, PA Cybersecurity Center (partnered with Penn State University and ForceNow, LLC), eAcademy entrepreneurship program for high school students, and co-working space for technology-based startups.
• Notify Me Subscription Service Email and text notification subscription service enabling residents to receive alerts on city news, calendar events, government jobs, recycling notifications, and other municipal updates.
• Zoning Lookup Tool ArcGIS-based interactive lookup tool enabling residents, businesses, and developers to explore property zoning classifications within the City of Hermitage.
• Buhl Park and Recreation Facilities Parks and recreation facilities including Buhl Park Pool, athletic complex, Little League fields, community centers, and summer camp programs serving city residents.
• Recycling and Solid Waste Collection Services Comprehensive municipal solid waste and recycling collection services including weekly yard waste collection, year-round glass recycling, tire and appliance recycling, bulk trash pickup, and hard-to-recycle events for Mercer and Lawrence County residents.
• Public Safety Services Public safety services including the Hermitage Police Department, Hermitage Volunteer Fire Department at Highland Road (featuring a Safe Haven Baby Box), and Fire Station #3 on Mercer Avenue, providing law enforcement, fire suppression, and emergency medical services.
• Hermitage Arts Festival Annual two-day outdoor celebration of art, music, and community held at Rodney White Park featuring 40+ local artists, food vendors, and entertainment.
• Hermitage Night Market Seasonal evening market held at 740 N Hermitage Rd featuring local artisans, farmers, food trucks, and live music for the community.
• Parks and Facilities Interactive Map Interactive map tool enabling residents and visitors to explore city parks and facilities managed by the Hermitage Municipal Authority, including the LindenPointe campus map.

Quantifiable outcome

• Over 5 tons of glass recycled during weeklong collection event
• +4 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

16 partnerships are on record, tiered flagship, core and minor.

• Borough of WheatlandflagshipStrategic or Co-development PartnerMunicipal merger partnership creating expanded City of Hermitage effective January 1, 2024. Recognized with 2023 Governor's Award for Intergovernmental Cooperation. Property owners will experience 80% reduction in property taxes due to lower Hermitage rate, though wage taxes increase to 2.25% combined rate.
• Penn State UniversitycoreStrategic or Co-development PartnerPartner in PA Cybersecurity Center at LindenPointe, offering cybersecurity certification programs for high school students (CompTIA) and college/adult learners (Cisco CCNA)
• ForceNow, LLCcoreStrategic or Co-development PartnerTechnology partner in PA Cybersecurity Center providing cybersecurity training and certification programs targeting 750,000 open cybersecurity jobs nationwide
• LindenPointe Development CorporationcoreStrategic or Co-development PartnerCo-developer of PA Cybersecurity Center and manager of LindenPointe Innovative Business Campus including eCenter business incubator and eAcademy entrepreneurship program
• Shenango River WatchersminorStrategic or Co-development PartnerEnvironmental partnership for Earth Day Festival, river conservation, and community paddling events including Spring Paddle Fest
• Pennsylvania Resource Council (PRC)minorStrategic or Co-development PartnerPartnership for glass recycling collection events, including traveling bins and weeklong events with over 5 tons of glass recycled
• Fruit Tree Planting FoundationminorStrategic or Co-development PartnerProvided guidance for community orchard planting at Stull Nature Reserve where 40 fruit trees were planted with 30 volunteers
• Hope Center for Arts and TechnologyminorStrategic or Co-development PartnerLocal arts organization whose artists painted murals at Buhl Park Pool entry area
• SeeClickFixcoreTechnology or IntegrationMobile platform partnership enabling residents to report non-emergency city concerns via smartphone with photo documentation and geo-location. Available on Apple App Store and Google Play.
• Lawrence-Mercer County Recycling ProgramminorStrategic or Co-development PartnerYear-round glass recycling program partnership providing recycling drop-off locations throughout the region
• eCenter@LindenPointecoreStrategic or Co-development PartnerBusiness incubator at LindenPointe hosting technology startups including SoundStack, Incrediballs, CUPOD LLC (disinfecting solution dispensers), and eAcademy student entrepreneurs
• CivicPluscoreTechnology or IntegrationGovernment website CMS platform provider powering hermitage.net with Notify Me alerts, Agenda Center, online forms, and accessibility-compliant citizen engagement tools
• Shenango Valley YMCAminorStrategic or Co-development PartnerYouth sports partnership for Kickball Tournament and fall soccer programs serving children ages 3-12
• JCL DevelopmentminorStrategic or Co-development PartnerSponsor of Ninja Nation obstacle-course activity at Buhl Park summer camp
• Community Food Warehouse of Mercer CountyminorStrategic or Co-development PartnerPartner in Mercer County Food Fight donation competition supporting food security initiatives
• PA CareerLinkminorChannel Partner/ Reseller/ DistributorWorkforce development resource link for businesses and residents through city's business resources page

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• City of Lancaster, PA: A mid-sized Pennsylvania city of similar innovative character, with comparable municipal services portfolio, sustainability programs, and economic development initiatives. Direct peer in the PA municipal innovation landscape.
• City of Erie, PA: A Pennsylvania city of similar Rust Belt demographic profile operating comparable municipal services (public safety, utilities, parks, economic development). Direct peer for municipal service delivery comparison.
• City of Reading, PA: A Pennsylvania city of comparable mid-size scope operating full municipal services including utilities, public safety, and economic development. Direct comparable for service portfolio and fiscal profile.
• City of Scranton, PA: A Pennsylvania city of similar demographic and economic profile operating full municipal services. Direct peer for fiscal management, service delivery, and economic development challenges in small-to-mid-size PA cities.

Broad incumbents

• City of Pittsburgh, PA: The largest city in western Pennsylvania and a broad incumbent in the same regional municipal landscape. While much larger, it provides relevant benchmarking for service portfolio and economic development strategy.

Regional players

• Lancaster County Solid Waste Management Authority: A regional authority operating recycling and solid waste management services in central Pennsylvania. Directly comparable in scope to Hermitage's recycling/solid waste and Food Waste to Energy programs.

Others

• CivicPlus: The government website CMS platform provider powering hermitage.net and similar municipal sites nationwide. As a technology partner serving the same end-customer (municipal governments), it represents an adjacent ecosystem participant.
• Tyler Technologies: Provider of the Tyler Portico online payment portal used by Hermitage for utility billing. Serves thousands of municipal governments with similar billing and ERP platforms, making it a direct technology partner peer.
• Active Networks: Provider of the recreation registration platform used by Hermitage's Parks & Recreation department. Serves municipal parks and recreation departments nationwide with comparable program registration and facility management tools.
• SeeClickFix (CivicPlus): The mobile citizen issue reporting platform used by Hermitage residents; acquired by CivicPlus in 2020. Serves hundreds of municipalities with comparable 311-style reporting, making it a directly relevant technology ecosystem peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/hermitagepa
• YouTubeyoutube.com/channel/UCDRynviBFlS13-1FhxwK02A
• Facebookfacebook.com/hermitagepa
• LinkedInlinkedin.com/company/city_of_hermitage
• Instagraminstagram.com/city_of_hermitage
• Pinterestpinterest.com/City_of_Hermitage

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Hermitage